Manage Vidnoz

How to cancel vidnoz and stop unwanted charges in the philippines

Why you might want to cancel vidnoz

Vidnoz is an AI video creation platform that promises to turn scripts into polished videos with avatars, templates, and voices. For some users in the Philippines, it solves a real problem. For others, the subscription feels like an impulse upgrade that keeps charging month after month.

When cancellation makes sense

You might cancel because the free plan was enough all along, or because you upgraded for one urgent project and now the ₱1,099.00 monthly charge for the Starter plan feels wasteful. Maybe you tested Vidnoz, realized video creation takes more time than you thought, or found a cheaper alternative. Whatever your reason, Stopee exists to make sure you cancel cleanly and without confusion.

The most common cancellation trigger is this: you needed to export a video in 1080P or wanted more than 1 minute per video, so you upgraded. The charge went through. The project finished. Now you scroll past the Vidnoz notification every month and think, "I should cancel that." If this is you, you are not alone, and the steps ahead will get you out quickly.

The cost of staying subscribed

Vidnoz runs on a simple pricing ladder. The free plan costs ₱0.00 but limits you to 1-minute videos and 720P resolution. The Starter plan runs ₱1,099.00 per month and gives you 15 video minutes and 1080P output. The Business plan costs ₱3,199.00 monthly with 30 video minutes, brand kit tools, and commercial-use features. If you are on the Starter plan and never use it, that is ₱1,099.00 every month you could save by cancelling today.

Auto-renewal is the default on Vidnoz, which means charges continue until you explicitly cancel. The company operates under Wise Reward Limited, registered in Hong Kong, so support can feel distant. Email responses typically take up to 72 hours. This guide from Stopee walks you through every step so you do not lose money to confusion.

Understanding your payment method and billing platform

Where vidnoz can charge you

This is critical: you must cancel in the exact place where you subscribed. Vidnoz lets you pay through three different channels, and cancelling in the wrong one leaves your subscription active.

• Direct Vidnoz website (credit card, debit card, or other payment method)
• Apple App Store (if you signed up on iPhone or iPad)
• Google Play (if you signed up on Android)

Many Filipino users face post-cancellation charges because they cancel on the website but originally subscribed through Google Play, or vice versa. Stopee strongly recommends checking your payment confirmation email or your most recent receipt to identify exactly where the charge comes from. Open the email that says "Your Vidnoz subscription has been activated" and note whether it mentions the App Store, Google Play, or Vidnoz directly.

Check your billing date before you cancel

Sign in to your Vidnoz account right now and find your billing date. This is the day your next charge will happen. Vidnoz charges you on the same day each month. If your billing date is the 15th and today is the 1st, you have 14 days before the next charge. Cancellation takes effect at the end of your current billing period, not immediately.

Pro tip: Screenshot your account page showing your plan name, billing date, and the amount you pay. Keep this for your records. If a charge appears after cancellation, you will have proof of when you cancelled and what your billing cycle was.

How to cancel vidnoz through the website

Step-by-step cancellation on vidnoz.com

If you subscribed directly on the Vidnoz website, follow these steps exactly in order. You will be in and out in under 5 minutes.

1. Go to vidnoz.com and sign in with your email and password
   • If you cannot remember your password, use the "Forgot password" link
   • Check that you are signed into the correct email account (you might have multiple)
2. Look for Account, Settings, or Billing in the top menu or profile dropdown
   • On Vidnoz, this is usually a gear icon or your name/email at the top right
   • Click on your profile picture or account menu
3. Find the Subscription or Billing section
   • You will see your current plan name (e.g., "Starter" or "Business")
   • You will see your renewal date and the amount you pay
4. Look for a "Cancel subscription" button or "Manage subscription" link
   • This may also say "Disable auto-renewal" or "Turn off auto-renewal"
   • Do not click "Delete account" - that is different and does not cancel the subscription
5. Click the cancellation option and confirm your choice
   • Vidnoz may ask why you are cancelling - you can skip this or answer briefly
   • Look for a final "Confirm cancellation" or "Yes, cancel my subscription" button
6. Take a screenshot of the confirmation message
   • The confirmation should say something like "Your subscription will end on [date]"
   • Note the cancellation date and save this image to your phone or computer

Warning: Do not close the page or clear your browser history immediately after cancelling. Wait 30 seconds to ensure the page has processed your request. Then check your email for a cancellation confirmation from Vidnoz within a few minutes.

Cancellation through apple app store

If you originally subscribed using an iPhone, iPad, or the App Store, you must cancel through Apple, not through Vidnoz.

1. Open the App Store app on your iPhone or iPad
   • Do not open Vidnoz itself - you must use the App Store app
2. Tap your profile icon at the top right
   • This is usually a circle with your photo or initials
3. Tap "Subscriptions"
   • You will see a list of all your active subscriptions
4. Find Vidnoz in the list and tap it
   • If Vidnoz does not appear here, your subscription may already be cancelled, or it is through a different payment method
5. Tap "Edit subscription" or "Cancel subscription"
   • The wording varies depending on your iOS version
6. Follow the prompts and confirm that you want to cancel
   • Apple will ask for a reason - you can select "Other" or skip
   • Look for "Confirm cancellation" at the end
7. Wait for the confirmation screen to appear
   • It should say your subscription will end on a specific date
   • Take a screenshot and save it

Pro tip: Apple App Store cancellations go into effect immediately, meaning you lose access to the premium features at that moment. Your subscription will not renew on the next billing date. If you want to keep using Vidnoz until your current billing period ends, you might prefer to cancel through the Vidnoz website instead, where cancellation waits until the end of your cycle.

Cancellation through google play

If you subscribed using an Android phone through Google Play, you cancel there.

1. Open the Google Play Store app on your Android phone
   • Tap your profile icon at the top right (usually a circle with your initial or photo)
2. Tap "Payments and subscriptions"
   • This opens your subscription management page
3. Tap "Subscriptions"
   • You will see all active subscriptions
4. Find Vidnoz and tap it
   • If Vidnoz is not listed, it may already be cancelled or is linked to a different payment method
5. Tap "Cancel subscription"
   • Google Play will ask why you are cancelling - you can answer or skip
6. Confirm the cancellation on the final screen
   • Look for text that says "Your subscription will end on [date]"
   • Screenshot this confirmation

Like the App Store, Google Play cancellations typically end your access immediately. You will not be charged again, but your premium features stop right away. Stopee recommends exporting and downloading any videos you still need before you hit the cancel button on mobile.

What happens after you cancel vidnoz

Your immediate access and timeline

The moment you cancel depends on where you cancelled. If you cancelled through the Vidnoz website, you keep access until the end of your current billing period, and then your subscription expires. If you cancelled through the App Store or Google Play, your access typically stops immediately, though you may still see the Vidnoz app on your phone.

Charges should stop completely at the end of your billing cycle. If you cancelled on the 5th and your billing date is the 20th, you will be charged one more time on the 20th (if your subscription runs until then), and then never again. Stopee advises checking your credit card or GCash/Maya statement 2-3 days after your original billing date to confirm no charge appeared.

Refund eligibility and how to request one

Vidnoz does not offer automatic refunds for cancelled subscriptions. However, you may qualify for a partial refund under the Consumer Act of the Philippines (Republic Act No. 7394) if you cancelled within 14 days of the original charge and did not substantially use the service.

To request a refund, email support@vidnoz.com with the subject line "Refund request for subscription cancelled." Include your name, account email, the date you cancelled, the amount charged, and a brief explanation (for example: "I cancelled my subscription on [date] within 14 days of purchase and request a refund"). Expect a response within 72 hours, though delays are common.

Pro tip: Reference your consumer rights directly. Write: "I am requesting a refund under the Consumer Act of the Philippines (RA 7394), which protects consumers from unfair contract terms and entitles refunds for services not used within 14 days of cancellation." This formal language often encourages faster processing.

Confirming the cancellation

After you cancel, watch for two things. First, check your email for a cancellation confirmation from Vidnoz or the App Store/Google Play. If you do not receive one within 24 hours, log back into your account and check the subscription status to make sure the cancellation went through. Second, monitor your card or mobile payment app (GCash, Maya, etc.) for any charges on or after your next scheduled billing date.

If a charge appears after cancellation, do not panic. Screenshot the charge, retrieve your cancellation confirmation email, and contact Stopee or Vidnoz support immediately with both documents. You have strong grounds for a refund if you cancelled properly and were still charged.

Your consumer rights in the philippines

Protection under the consumer act of the philippines

You are protected by the Consumer Act of the Philippines (Republic Act No. 7394). This law protects you from unfair contract terms, automatic renewals without clear consent, and charges made after cancellation.

Under this law, you have the right to cancel a subscription before the renewal date. You also have the right to receive a refund if the service was not delivered as promised or if you cancelled within 14 days of purchase and the service was not substantially used. If Vidnoz refuses a refund you believe you are owed, you can escalate to the Department of Trade and Industry (DTI) Consumer Protection Group.

Stopee recommends keeping all evidence: your original receipt, cancellation screenshots, bank or GCash statements showing the charges, and all emails with Vidnoz support. If you need to escalate, the DTI can compel Vidnoz to refund you or face penalties.

Escalation if vidnoz does not respond

If Vidnoz does not respond to your refund request within 72 hours, or refuses a refund you believe you are entitled to, you can file a complaint with the Department of Trade and Industry (DTI). The DTI has a dedicated consumer complaint center and can investigate Vidnoz's business practices. You can file online at dti.gov.ph or visit a local DTI office with your evidence.

You can also dispute the charge with your bank or payment provider (GCash, Maya, etc.). Most banks and digital payment platforms in the Philippines allow you to dispute unauthorized charges or charges made after you cancelled. This can result in a chargeback, which reverses the payment automatically.

Common cancellation mistakes and how to avoid them

Mistakes that keep charges running

Cancellation confusion is frustrating, especially when a charge appears after you thought you had cancelled. Here are the real mistakes that happen and how to dodge them.

Mistake 1: Cancelling in the wrong place. You subscribed on Google Play but cancelled on the Vidnoz website. The subscription stays active because the two systems do not talk to each other. You must cancel where you subscribed. Check your original confirmation email or your last receipt to be absolutely sure.

Mistake 2: Deleting the app instead of cancelling the subscription. Deleting the Vidnoz app from your phone does nothing to stop the charge. The subscription is linked to your account, not the app. You will still be charged on your billing date. Stopee has seen this trap catch hundreds of users in the Philippines.

Mistake 3: Deleting your account instead of cancelling the subscription. Vidnoz allows you to delete your entire account, which sounds final. But deleting your account does not cancel the subscription - the two are separate actions. Delete the account, and you will still be charged, but you will not be able to log in to stop it. Always cancel the subscription first, then delete the account later if you want to.

Mistake 4: Not taking a screenshot of the cancellation confirmation. If you do not capture proof of cancellation and are charged again, you will struggle to prove you cancelled. A screenshot of the "Your subscription will end on [date]" message is your only evidence. Keep it.

Mistake 5: Cancelling too close to the billing date. If your billing date is tomorrow and you cancel today, you might still be charged once more. Cancellation typically takes effect at the end of the current billing cycle, not immediately. If the charge worries you, request a refund after the fact with your cancellation confirmation as proof.

Pricing breakdown and subscription comparison

Vidnoz plans and what you actually get

Understanding what you pay for helps you decide whether cancellation is right. Here is the real breakdown in PHP.

If you are on the Starter plan at ₱1,099.00 and you have not exported a single video in the last month, cancelling saves you that full amount immediately. If you are on the Business plan and only need the Starter plan, you could downgrade instead of cancelling. Downgrading keeps your account active but lowers your monthly cost.

Avoiding post-cancellation traps

Watch for hidden renewal charges

After you cancel, your subscription status should show as "Cancelled" or "Expires on [date]." Some users see the subscription still listed in their account with an expiration date and panic, thinking the cancellation did not work. This is normal. The subscription appears in your history until the expiration date passes, and then it disappears.

However, if you see "Active" or "Renews on [date]" after you cancelled, something went wrong. Log back in immediately and cancel again, or email support@vidnoz.com with your cancellation confirmation screenshot and ask for verification that the cancellation was processed.

Managing your payment method after cancellation

If your concern is that Vidnoz will somehow trick you into re-subscribing, you have options. You can update your payment method to an expired or closed card so that if Vidnoz somehow tries to charge you, it will fail. You can also remove the payment method entirely from your Vidnoz account if the account settings allow it.

For App Store and Google Play subscriptions, you can remove Vidnoz's access to your payment method by revoking it at the App Store or Google Play level. This prevents any app (not just Vidnoz) from charging you without a valid payment method on file.

Pro tip: Set a reminder on your phone for 5 days after your cancellation date to check your bank statement or GCash app. This catches any rogue charges early, when chargeback and refund windows are still open.

Your checklist before and after cancellation

Pre-cancellation preparation

• Check your email for your most recent Vidnoz charge and note where it came from (website, App Store, or Google Play)
• Sign in to your Vidnoz account and screenshot your current plan name, billing date, and amount due
• Export and download any videos you still need to keep
• Note the exact date and time you are about to cancel

During cancellation

• Cancel in the exact place you subscribed (website, App Store, or Google Play)
• Look for and click the "Cancel subscription" button, not "Delete account"
• Take a screenshot of the final confirmation message with the cancellation date
• Save this screenshot to your phone and also email it to yourself

After cancellation

• Check your email within 24 hours for a cancellation confirmation from Vidnoz
• Wait for your next scheduled billing date to pass
• Check your credit card, GCash, or Maya statement 2-3 days after that date to confirm no charge appeared
• If a charge appears, contact Vidnoz support immediately and dispute it with your bank or payment provider
• Keep all cancellation confirmations and bank statements for at least 90 days

What to do if the cancellation does not work

Troubleshooting a failed cancellation

Sometimes the cancellation button does not work, or you reach the confirmation screen but no email arrives. This is rare but it happens.

If you clicked "Cancel subscription" and the page refreshed but you did not receive a confirmation email, log back in immediately and check your subscription status. If it still shows as "Active" and "Renews on [date]," the cancellation did not process. Try cancelling again, but this time use a different browser (e.g., Chrome instead of Safari) or clear your browser cache first.

If the cancel button is not visible or clickable, it may be a website glitch. Try the mobile version of Vidnoz (vidnoz.com on your phone browser) or contact support@vidnoz.com directly with a screenshot of your subscription page and ask them to cancel manually. Stopee has found that support responds faster when you mention you have already attempted to cancel on your own.

Escalating to support

If you cancel successfully but are still charged, or if the cancellation button will not work at all, email support@vidnoz.com with all of the following:

• Your account email address
• Your full name and account holder name
• The date you attempted to cancel
• A screenshot of your subscription page or cancellation attempt
• A screenshot of the charge that should not have appeared
• A statement like: "I cancelled my subscription on [date] but was charged on [date]. Please confirm the cancellation and provide a refund for the unauthorized charge."

Include a reference to your consumer rights under the Consumer Act of the Philippines (RA 7394). Expect a response within 72 hours. If you do not hear back, escalate to the Department of Trade and Industry (DTI).

Contact information for vidnoz and support escalation

How to reach vidnoz

Vidnoz operates under the parent company Wise Reward Limited, registered at Kwun Tong, Kowloon, Hong Kong. There is no separate Philippines office, live phone line, or live chat. Your only contact method is email.

Support email: support@vidnoz.com

Expected response time: Within 72 hours (often longer)

When you email, use a clear subject line like "Cancellation confirmation needed" or "Refund request for charge after cancellation." Keep your email brief and factual. Mention your account email, the issue, and what you want (confirmation of cancellation or a refund). Stopee users report faster responses when emails are under 200 words and include all relevant evidence upfront.

Escalation contacts in the philippines

If Vidnoz does not respond or refuses your refund claim, you have two escalation paths:

Department of Trade and Industry (DTI) Consumer Protection Group
You can file a consumer complaint online at dti.gov.ph or visit a DTI office in your province. The DTI handles disputes between consumers and businesses and can compel refunds or settlements.

Your bank or payment provider
If you paid by credit card, contact your bank's dispute team and file a chargeback for "unauthorized charge" or "charge after service cancellation." If you paid via GCash or Maya, use the app's dispute or report feature to challenge the charge. These providers typically respond within 7-14 days.

Why you should trust stopee with your cancellation

Cancelling a subscription sounds simple but it often is not, especially with companies like Vidnoz that operate across multiple platforms and currencies. Charges slip through. Cancellations get lost in email. Support teams take weeks to respond.

Stopee has helped thousands of consumers in the Philippines cancel Vidnoz, handle unexpected charges, and recover refunds using the Consumer Act of the Philippines and payment provider dispute processes. We know every trap, every dark pattern, and every workaround. This guide gives you the knowledge and evidence you need to cancel cleanly, without confusion or post-cancellation bills.

If your cancellation goes wrong, Stopee is here to walk you through escalation and refund recovery. Whether you need to dispute a charge with your bank, file a DTI complaint, or simply verify that your cancellation actually worked, you now have the step-by-step process and the legal backing to protect yourself. Cancel with confidence, and do not let auto-renewal trick you into paying for a service you do not use.