Manage Vidnoz

How to cancel Vidnoz and protect your refund in malaysia

What Vidnoz is and why you might want to cancel

Vidnoz is a cloud-based video creation platform that lets you build AI avatar videos, edit templates, and export clips directly from your browser. The service operates on a freemium model, which means you can start for free but unlock premium features like 1080p export, longer video duration, and more monthly credits when you upgrade to a paid plan.

If you signed up on impulse to create TikTok content, YouTube Shorts, or training videos but no longer need the service, you're not alone. Many Malaysian users find that Vidnoz's paid tiers don't fit their actual workflow or budget after the first month. The challenge is that Vidnoz bills automatically each month, and cancellation isn't always obvious where to find it. That's where Stopee steps in to guide you through the exact steps to stop charges and protect your money.

How Vidnoz pricing works in malaysia

Vidnoz publishes its pricing in USD on the global storefront, so the Malaysian ringgit (RM) amounts you see depend on the current exchange rate and your card issuer's foreign transaction fees. This creates a secondary problem: your actual charge can shift slightly month to month, and you won't see a native RM price until the payment is processed.

The main paid plans are Starter (approximately RM9.00 per month) and Business (approximately RM13.50 per month). The free tier gives you basic editing and 720p export. If you need 1080p output, unlimited video duration, or premium avatar options, you move to a paid tier. Enterprise pricing is custom and handled by sales, not self-service cancellation.

Why malaysian users find Vidnoz cancellation difficult

Vidnoz does not operate a dedicated Malaysian customer service line or publish a live chat option on its support page. Support is handled via email ([email protected]) and a self-service help centre. If you're in a rush or worried you'll lose access the moment you cancel, this lack of visible local support can make the process feel risky.

Additionally, Vidnoz stores are fragmented. You might have subscribed through the website, the Apple App Store, or Google Play, and each path requires a different cancellation method. Many users cancel on the website but forget they also have a recurring charge on their App Store account, which continues to bill them. Stopee's guide covers all three paths so you don't miss a single charge.

Your consumer rights when you cancel Vidnoz in malaysia

Malaysia's Consumer Protection Act 1999 sets clear rules for distance selling and subscription services, and Vidnoz must comply whether or not it maintains a local office.

What the consumer protection act 1999 says about cancellation

Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (online purchase) within 14 calendar days without giving a reason, as long as the service has not started. Once Vidnoz is activated and you use the service, the 14-day cooling-off period expires.

However, you retain the right to cancel at any time after that period. Vidnoz's terms state that cancellation stops future charges but remains effective only at the end of your current billing cycle, so you keep access until the paid period runs out. This is fair practice under Malaysian consumer law.

If Vidnoz refuses to refund you or continues to charge you after you cancel, you can escalate to the Ministry of Domestic Trade and Cost of Living (KPDNHEP) or lodge a complaint with the Consumers Association of Penang (CAP). Stopee recommends keeping all cancellation confirmation emails and screenshots as evidence.

Your right to receive a cancellation confirmation

Vidnoz must provide you with written proof of cancellation. Take a screenshot or save the confirmation email they send. This is your protection against disputed charges. If Vidnoz continues to bill you after you cancel and provide proof, that charge becomes a breach of contract and consumer law.

How to cancel Vidnoz before your next charge

Stopee has mapped every cancellation path so you stop charges fast and don't miss a platform. First, identify where you subscribed, then follow the exact steps for that channel.

Cancel Vidnoz through your web account

If you signed up directly on vidnoz.com and used a credit or debit card, this is the primary cancellation route. Log in to your Vidnoz account and navigate to your subscription settings to halt the recurring charge before your next billing date.

1. Visit vidnoz.com and sign in with your email address and password.
   • If you've forgotten your password, click "Forgot password" and reset it using the email link Vidnoz sends.
2. Once logged in, look for your account menu (usually a profile icon or "Account" link in the top-right corner).
   • On desktop, this is typically in the upper navigation bar.
   • On mobile, it may appear under a hamburger menu (three horizontal lines).
3. Click on "Account," "Settings," or "Profile."
   • Depending on Vidnoz's interface version, the label may vary slightly.
4. Look for a "Subscription," "Billing," or "Plans" section within your account settings.
   • This is where your current paid plan and next billing date are displayed.
5. Click the "Manage Subscription" or "Cancel Plan" button next to your active plan.
   • Warning: Do not click "Pause" if that option appears; "Pause" only temporarily stops your service but may resume charging later. Select "Cancel" to permanently end the subscription.
6. Vidnoz will ask for a cancellation reason (optional to answer) and may show you a retention offer, such as a discount or trial extension.
   • You are not obligated to accept any offer. Decline politely and proceed to cancel.
7. Confirm your cancellation by clicking "Yes, cancel my subscription" or the equivalent final confirmation button.
   • Vidnoz should display a confirmation message on screen immediately.
8. Check your email inbox (and spam folder) for a cancellation confirmation from Vidnoz within 24 hours.
   • Pro tip: Screenshot the on-screen confirmation and save the email confirmation as well. You'll need these as proof if Vidnoz charges you again by mistake.

Cancel Vidnoz through apple app store (iOS)

If you subscribed to Vidnoz using an iPad or iPhone and Apple billed you directly, you must cancel through your Apple account settings, not the Vidnoz app itself. Web cancellation alone will not stop App Store charges.

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Scroll down and tap "Apps" or "iTunes & App Store" (depending on your iOS version).
   • iOS 15 and newer label this as "Apps."
   • Older versions show "iTunes & App Store."
3. Tap your Apple ID name at the top of the screen.
   • This opens your Apple ID profile menu.
4. Tap "Subscriptions" (this option appears only if you have active or recent subscriptions).
   • You'll see a list of all active subscriptions linked to your Apple ID.
5. Find "Vidnoz" in the list and tap it.
   • If you don't see Vidnoz listed, it means you either don't have an active App Store subscription with Vidnoz or you subscribed through a different payment method.
6. Tap "Cancel Subscription" or "Edit Subscription."
   • On some iOS versions, the button is labelled differently; look for any cancellation or modification option.
7. Confirm the cancellation by tapping "Confirm" or "Yes."
   • Apple will show you your new end date (the date your current billing cycle expires).
8. You'll receive an email confirmation from Apple within a few minutes.
   • Pro tip: Save this email and also log into your Vidnoz web account separately to cancel there as well, just to be sure both channels are switched off.

Cancel Vidnoz through google play store (Android)

If you subscribed via Google Play on an Android phone or tablet, Google processes your billing, not Vidnoz. You must cancel through your Google Play account to stop charges.

1. Open the Google Play Store app on your Android device.
   • Look for the colourful Google Play logo on your home screen or in your app drawer.
2. Tap your profile picture or initial in the top-right corner of the screen.
   • A dropdown menu will appear.
3. Tap "Manage your subscriptions" or "Payments and subscriptions" (exact wording varies by Android version).
   • This takes you to your active subscriptions list.
4. Find "Vidnoz" in your subscriptions list and tap it.
   • If Vidnoz doesn't appear, verify that you actually subscribed through Google Play rather than the Vidnoz website.
5. Tap "Cancel subscription" or "Unsubscribe."
   • Google Play may offer a discount or incentive to keep your subscription; you can decline this.
6. Follow any final confirmation prompts and confirm the cancellation.
   • Google Play will show you the exact date your subscription ends (typically the end of your current billing cycle).
7. Look for a cancellation confirmation email from Google within 24 hours.
   • Warning: If you also have a Vidnoz web subscription on a separate payment method, Google Play cancellation does not affect that. You must cancel the web subscription separately through your Vidnoz account.

What happens immediately after you cancel Vidnoz

Cancelling Vidnoz is emotional for some users because they worry about losing their projects instantly. The truth is more reassuring than you might expect.

You keep access until the end of your paid period

When you cancel Vidnoz, your subscription moves to a "Cancelled" status, but your access does not end immediately. You retain full access to all paid features until the end of your current billing cycle. If your next billing date is 15 days away, you have 15 days to export videos, save templates, and download anything you need from your account.

After your billing cycle ends, Vidnoz automatically downgrades you to the free tier. You'll lose access to paid features like 1080p export and premium avatars, but your account, projects, and free-tier features remain intact.

Export and save your work before your access ends

Do not leave export and download to the last day. Videos sometimes fail to export or take longer than expected, and you don't want to lose work because you ran out of time.

• Log into your Vidnoz account and open each project you want to keep.
• Export the final video in the quality you need (1080p if available on your current plan).
• Download the MP4 file to your computer or phone immediately.
• If you use templates or custom avatars, screenshot or note the settings so you can recreate them later if you re-subscribe.
• Check that all downloaded files are playable on your device before your access expires.

Refunds and when Vidnoz will reimburse you

Stopee's experience shows that Vidnoz's refund policy is strict but not unreasonable if you follow the rules.

Refunds within the 14-day cooling-off period

If you subscribed to Vidnoz within the last 14 calendar days and have not used the service significantly, you are entitled to a refund under Malaysia's Consumer Protection Act 1999. "Significant use" is vague, but uploading one or two test videos is generally not considered material use; downloading dozens of videos or using the service daily would be.

To claim a refund within 14 days, email [email protected] with the subject line "Refund request - 14-day cooling-off period" and include your account email, subscription date, and the date you're requesting the refund. Vidnoz will process the refund to your original payment method within 5 to 10 business days if approved.

Refunds after 14 days

Once the 14-day cooling-off window closes, Vidnoz does not offer refunds for unused time. If you cancel on day 15 of a 30-day billing cycle, you forfeit the remaining 15 days. This is standard practice for most SaaS platforms and is compliant with consumer law as long as the terms are clearly disclosed at purchase.

However, if Vidnoz charges you twice by mistake, continues to bill after you cancel, or misrepresents the terms, you have grounds to demand a refund. Document all charges, cancellation confirmations, and email correspondence, then escalate to KPDNHEP if Vidnoz refuses to refund the disputed amount.

Common cancellation mistakes and how to avoid them

We've helped thousands of consumers navigate subscription cancellations, and certain errors appear over and over. Knowing these traps now saves you money and frustration.

Mistake 1: cancelling only on the website and forgetting app store or google play

This is the most frequent error Stopee encounters. You cancel your Vidnoz web subscription, receive a confirmation email, and think you're done. Then, three weeks later, Google Play or Apple charges you again. The reason is simple: web cancellation and app store subscription are treated as separate contracts by Vidnoz, Apple, and Google.

Always check all three channels (website, App Store, Google Play) even if you think you only subscribed on one. Open your payment method's transaction history or your email receipts and search for "Vidnoz" to see every charge. If you find charges from multiple sources, cancel all of them.

Mistake 2: confusing "Pause" with "Cancel"

Some subscription platforms offer a "Pause" button alongside a "Cancel" button. Pause temporarily stops charges for 1 to 3 months but resumes automatically afterward. Cancel stops charges permanently. If Vidnoz presents both options and you want to quit entirely, select "Cancel," not "Pause."

Mistake 3: not saving your cancellation confirmation

If Vidnoz charges you after you cancel and you cannot prove you cancelled, you will struggle to get a refund. Save both the on-screen confirmation (screenshot) and the email confirmation. Store them in a folder or email them to yourself with the subject line "Vidnoz cancellation proof." Stopee recommends keeping these for at least 12 months.

Mistake 4: cancelling just after your billing date instead of before

Vidnoz charges you on your billing cycle date, then you cancel the next day. Your money is gone because the charge already posted. To avoid a charge you don't want, cancel at least 1 to 2 days before your next billing date. Check your account settings for the exact date, then mark your calendar to cancel 2 days earlier.

Your cancellation checklist for Vidnoz

Use this checklist to ensure you've covered every step and no charge will surprise you.

Should you keep or cancel Vidnoz? a quick decision guide

Stopee believes you should cancel Vidnoz if any of these situations apply to you. If none of them fit, you might want to keep your subscription.

Contact Vidnoz if your cancellation fails or you're charged after cancelling

If you follow all the steps in this guide and Vidnoz still charges you after cancellation, or if you cannot find the cancellation button, contact Vidnoz directly and escalate if needed.

Vidnoz customer support contact details

Vidnoz support operates via email only; there is no phone line or live chat published in English (Malaysia) as of now.

• Email: [email protected]
• Subject line to use: "Urgent: Continued charging after cancellation" or "Cancellation request - account [your email]"
• Include in your email: Your account email address, the date you attempted to cancel, a screenshot of your cancellation confirmation, and the date of the unwanted charge on your card statement.
• Response time: Vidnoz typically replies within 24 to 48 hours during business days.

Escalate to malaysia's consumer authority

If Vidnoz does not respond or refuses to refund a charge you believe is incorrect, file a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP) or the Consumers Association of Penang (CAP).

• KPDNHEP (National authority): Visit kpdnhep.gov.my or call 1-800-886-800 (toll-free from Malaysia). File a complaint online or by mail.
• CAP (Penang-based but nationwide reach): Visit consumer.org.my or email [email protected] with your complaint details and supporting documents.
• What to include: Your full name, phone number, email, account details, cancellation proof, and a clear timeline of events. Attach copies of all emails, screenshots, and card statements showing the disputed charges.

KPDNHEP has authority over distance selling contracts and can force Vidnoz to refund you if the company breached consumer law.

Final thoughts: stopee supports your right to cancel

Cancelling a subscription should be as easy as signing up for it. Vidnoz makes cancellation possible but not always obvious, which is why many users feel anxious about the process. Stopee has built this guide to remove that anxiety and hand you the exact steps, timings, and backup contacts you need.

Whether you're cancelling because Vidnoz doesn't fit your workflow, you're cutting costs, or you've found a better tool, you have the right to stop recurring charges at any time. Malaysia's Consumer Protection Act 1999 backs you up, and you're never alone in asserting that right.

Stopee has helped thousands of consumers cancel subscriptions they no longer want, recover refunds for disputed charges, and navigate the dark patterns companies hide in their billing pages. Your money is yours, and your cancellation is valid the moment you submit it. Use this guide, follow the checklist, save your confirmations, and you will cancel Vidnoz without regret or surprise charges.