Manage Vidiq

How to cancel Vidiq and stop unwanted charges in malaysia

What Vidiq is and why people cancel

Vidiq is a YouTube growth subscription tool that helps creators with keyword research, analytics, content planning, and AI-powered title suggestions. You access it as a web app or browser extension, and it charges you monthly on automatic renewal unless you cancel before your next billing date.

If you are reading this because you spotted an unexpected charge or feel confused about your subscription status, that concern is completely valid. Vidiq allows you to cancel at any time with no minimum commitment, but many Malaysian users report unclear cancellation flows and accidentally stay subscribed because they did not complete the full downgrade process. At Stopee, we have helped thousands of creators and content managers navigate exactly this situation.

What you actually pay for with Vidiq

Vidiq offers a free tier with 150 AI credits monthly, trend ideas, and basic content suggestions. When you upgrade to a paid plan, you unlock deeper features and higher credit allowances.

Important: These Malaysian Ringgit prices are approximate conversions based on current exchange rates. Your actual charge may vary slightly due to currency fluctuations and bank fees when Vidiq processes payment in foreign currency.

How Vidiq operates for malaysian users

Vidiq does not maintain a physical office in Malaysia. All cancellations are handled entirely online through your account settings, App Store, Google Play, or PayPal-depending on where you subscribed. Email support is available at [email protected], but there is no live chat or phone support listed in their official documentation.

Because Vidiq charges you in foreign currency, you should monitor your bank statements carefully. What you see quoted in Malaysian Ringgit on their website may not match your actual bank charge due to exchange rate movements and international transaction fees.

Your consumer protection rights in malaysia

As a Malaysian consumer, you are protected under the Consumer Protection Act 1999, which covers unfair contract terms, misleading pricing, and automatic renewal practices.

What the law says about subscriptions and automatic renewal

The Consumer Protection Act 1999 requires that any automatic renewal subscription must be clear at the point of purchase and easy to cancel. If Vidiq's cancellation process is deliberately difficult or hidden, or if you were not given explicit notice of automatic renewal terms, you have grounds to request a refund and dispute charges.

If Vidiq charges you after you attempted to cancel but the process was unclear or incomplete, you can file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) or escalate through your bank's chargeback process.

When to escalate your complaint

If Vidiq refuses to refund a charge you believe was incorrect, or if you cannot cancel despite trying the steps below, contact the MDTCA or your bank directly. Keep all screenshots, emails, and transaction records as evidence. Stopee recommends documenting every step of your cancellation attempt so you have proof if you need to escalate the dispute.

Cancellation methods for Vidiq

Your cancellation method depends entirely on where you originally purchased your subscription. You must identify your subscription source and follow the correct path.

Cancel from your Vidiq web account

If you subscribed directly through the Vidiq website, this is your main cancellation channel. Follow these steps carefully and complete the entire process to avoid being charged again.

1. Log in to your Vidiq account at vidiq.com with your email and password
   • Make sure you log in to the account that holds your paid subscription
   • If you use single sign-on (Google or Apple), use the same method
2. Navigate to your Account Settings
   • Look for the gear icon or "Settings" in your profile menu
   • Select "Billing" or "Subscription" from the left sidebar
3. Click "Manage Plan" or "View Subscription"
   • This shows your current plan, next billing date, and payment method
   • Take a screenshot before you proceed
4. Select "Cancel subscription" and follow the confirmation prompts
   • Warning: Do not stop halfway through this process. Vidiq support notes that incomplete cancellations leave you subscribed
   • You may see a discount offer or survey-ignore these if you want to cancel
5. Confirm the cancellation on the final screen
   • You should receive a cancellation confirmation email within minutes
   • Save this email as proof of cancellation
6. Verify your subscription status
   • Log back in and check that your plan now shows "Free" or "Cancelled"
   • Your access to paid features should stop at the end of your billing cycle

Pro tip: If your cancellation page does not show a final confirmation or you see your plan still listed as active after refreshing, your cancellation did not go through. Return to step 3 and try again or contact [email protected] immediately.

Cancel a Vidiq subscription from the apple app store

If you subscribed through the Vidiq app on your iPhone or iPad, you must cancel through App Store settings, not through the Vidiq app itself.

1. Open the Apple App Store app on your iPhone or iPad
2. Tap your profile icon in the top right corner
3. Select "Subscriptions"
   • You will see a list of all your active subscriptions
4. Find "Vidiq" in the list and tap it
5. Tap "Cancel subscription"
   • App Store will ask for a reason; select any option
   • You may be offered a discount to stay-decline if you want to cancel
6. Confirm the cancellation
   • You should see "Subscription cancelled" on the confirmation screen
   • Check your email for an App Store cancellation receipt

Warning: Cancelling the Vidiq app from your phone does NOT cancel your subscription. You must use the steps above through App Store settings only.

Cancel Vidiq through google play

If you subscribed on an Android phone, cancellation happens through Google Play, not inside the Vidiq app.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
   • You will see all your active subscriptions
5. Find and tap "Vidiq"
6. Tap "Cancel subscription"
   • Google Play will ask why you are cancelling; provide any feedback if you wish
7. Confirm the cancellation
   • Look for a "Subscription cancelled" confirmation message
   • Check your email for a Google Play receipt

Your subscription ends on your next billing date. Until then, you retain access to your paid plan features.

Cancel if you paid through PayPal

If you linked Vidiq to your PayPal account for payment, you have two options: cancel through Vidiq's web account (steps listed in the first method above) or cancel directly through PayPal.

1. Log in to your PayPal account at paypal.com
2. Go to "Settings" and select "Apps and permissions"
3. Find "Vidiq" in your list of connected apps
4. Click the three dots next to Vidiq and select "Remove"
   • This removes Vidiq's permission to charge your PayPal account
5. Go to "Subscriptions" in your PayPal account
6. Find the Vidiq subscription and click "Cancel"
7. Confirm the cancellation
   • PayPal will send you a cancellation confirmation email

Pro tip: Removing an app connection does not always cancel the subscription. Always complete step 6 to be certain your subscription is stopped.

What happens after you cancel Vidiq

Cancellation does not mean immediate loss of access. You retain your paid features until the end of your current billing cycle, then you automatically revert to the free plan.

Your access and data after cancellation

Once your billing cycle ends, you lose access to all paid features including AI credits, advanced keyword research, competitor analysis, and premium reports. You can still log in with your free account and use the basic tier (150 AI credits per month, limited insights).

Vidiq's official documentation does not clearly state how long they retain your account data after cancellation. To be safe, export or screenshot any important research, campaign notes, or analytics before you cancel. You can take screenshots of your keyword lists, competitor insights, or video performance data and save them as PDFs or spreadsheets.

Refund eligibility for malaysian consumers

Vidiq does not automatically refund charges once your billing cycle has started. However, you may qualify for a refund under the Consumer Protection Act 1999 if:

• You cancelled within 14 days of your first charge (cooling-off period)
• Vidiq charged you after you completed cancellation steps
• The automatic renewal terms were not clearly disclosed at purchase
• The cancellation process was deliberately hidden or confusing

To request a refund, email [email protected] with proof of your cancellation attempt and your billing date. Stopee recommends including screenshots of your account settings and the exact charges you dispute. If Vidiq does not respond within 14 days, escalate to the MDTCA or file a chargeback through your bank.

Common mistakes when cancelling Vidiq

Many Malaysian subscribers feel frustrated because they thought they cancelled but got charged again. These mistakes are easy to make but completely preventable.

Stopping midway through the cancellation process

The single most common mistake is leaving the cancellation screen before you reach the final confirmation. If the page shows a discount offer, survey, or "are you sure?" prompt, you are not done yet. Keep clicking through until you see "Subscription cancelled" or receive a confirmation email. Vidiq's support team explicitly warns that incomplete cancellations leave you subscribed.

Cancelling from the wrong platform

If you subscribed through App Store but try to cancel from your web account-or vice versa-your cancellation does not work. Each subscription source operates independently. You must cancel from the exact platform where you originally subscribed.

Confusing app uninstall with subscription cancellation

Deleting the Vidiq app from your phone does absolutely nothing to your subscription. Your payment method is still charged on schedule. The app and the subscription are separate systems, so you must cancel the subscription first (through App Store, Google Play, or web account) and then uninstall the app if you wish.

Missing the billing date before your next charge

If you cancel one day before your next billing date, you will still be charged for that cycle. Your cancellation takes effect at the end of the billing period you have already paid for. Always check your next billing date in Account Settings and cancel early if you want to avoid another charge.

Refund and dispute resolution

If Vidiq charged you after you cancelled, or if you were not given clear notice of automatic renewal, you have rights to recover that money.

How to request a refund from Vidiq

1. Collect your evidence
   • Screenshot your cancellation confirmation or cancellation email from Vidiq
   • Screenshot the charge on your bank statement or credit card statement with the date and amount
   • Save any email correspondence with Vidiq support
2. Email [email protected] with your refund request
   • State your request clearly: "I cancelled my subscription on [date] and was charged on [date]. I request a refund of RM [amount]."
   • Attach your evidence as screenshots or PDFs
3. Wait for a response within 7-14 days
   • Vidiq support should acknowledge your request and investigate
4. If Vidiq refuses or does not respond, file a chargeback
   • Contact your bank and explain that you cancelled the subscription but were charged anyway
   • Provide your cancellation evidence to your bank
   • Your bank will dispute the charge and may recover your money within 30-60 days

Escalating to the MDTCA

If Vidiq refuses to refund you and your bank chargeback is unsuccessful, you can file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs. Visit MDTCA.gov.my or visit their office to lodge a complaint under the Consumer Protection Act 1999. Include all evidence of your cancellation attempt and the charge. The MDTCA can compel Vidiq to refund you if they find the automatic renewal or cancellation process was unfair.

Things to check before and after cancelling

Follow this checklist to protect yourself and confirm your cancellation is final.

When to keep your Vidiq subscription

Cancellation is the right choice for most people, but some creators genuinely benefit from Vidiq's features. Consider whether to keep it based on your actual use.

Reasons to stay subscribed

If you upload YouTube videos weekly or more, Vidiq's keyword research and AI title suggestions can save you hours of planning. The Boost plan (RM 74.25 monthly) is affordable for full-time creators or agencies managing multiple channels. Competitor analysis and analytics features are difficult to replicate with free tools alone.

Reasons to cancel

If you upload fewer than two videos per month, the free tier covers all you need. If you rarely check your analytics or use the AI credits, the paid plan is wasted money. If you have switched to rival tools like TubeBuddy or VidAI, Vidiq becomes redundant. If you cannot afford RM 74-175 monthly right now, free tools like YouTube Studio and Google Trends are sufficient.

Contacting Vidiq for help

Vidiq does not list a Malaysia-specific office or phone number. All customer service is handled by email.

How to reach Vidiq support

Email: [email protected]

Include your account email, the date of your issue, and screenshots of your problem. Response times typically range from 24 to 72 hours. There is no live chat listed in their official documentation.

If you are disputing a charge or requesting a refund, state your issue clearly in the subject line: "Refund request: Charged after cancellation" or "Cancellation failed: Please process my request." This helps Vidiq route your email to the correct team.

Summary and next steps

Cancelling Vidiq is straightforward if you follow the correct process for your subscription source. Web account cancellations go through Account Settings; App Store cancellations happen in your iOS settings; Google Play cancellations happen in the Play Store app. Do not stop halfway through the process, take screenshots of your confirmation, and monitor your bank statement for the next two billing cycles to ensure you are not charged again.

If you are unsure whether you have cancelled successfully, log back into your account and check whether your plan still shows your paid tier or has reverted to "Free." If you see a charge after cancellation, request a refund within 14 days and escalate to your bank or the MDTCA if Vidiq refuses.

Cancellation is your right as a Malaysian consumer under the Consumer Protection Act 1999, and companies like Vidiq must honour your request. Stopee has helped thousands of Malaysian consumers cancel subscriptions, dispute unwanted charges, and recover refunds. Visit Stopee.com if you need guidance on cancelling other subscriptions or disputing charges with other services. You are in control of your spending-take action today.