Manage Vivavideo

How to cancel Vivavideo in malaysia and stop unexpected charges

What Vivavideo is and why malaysian users cancel

Vivavideo is a mobile video editing app that offers paid membership plans through the Apple App Store and Google Play Store in Malaysia. The app is operated by QuVideo Inc, a company headquartered in Hangzhou, China, with no registered office or support centre in Malaysia. You download the app, try the free version, and then decide whether to upgrade to a recurring subscription for advanced editing tools like 4K 60FPS export, multi-layer editing, and access to over 10,000 premium transitions and sound effects.

The frustration most Malaysian users face is simple: Vivavideo's cancellation path is not clearly listed on their website or within the app itself. You subscribe thinking you understand the terms, but when it comes time to cancel, you cannot find the option. This confusion is exactly why Stopee exists-to guide you through each step so you do not accidentally get charged again when your current plan renews.

Subscription plans and pricing in malaysia

Vivavideo offers both one-time purchases and recurring subscriptions. The recurring plans are what matter for cancellation because they auto-renew unless you actively stop them. Here is what you will see on the Malaysia App Store listing, displayed in Malaysian ringgit (RM).

If you purchased a one-time item like the Premium Pack or Lifetime Gold Membership, you do not need to cancel anything-there is no recurring charge to stop. Your focus should be on the monthly or annual VIP membership, both of which will renew automatically unless you cancel them before the renewal date.

Why you should cancel now if you are not using it

The moment you decide you no longer want Vivavideo, you should cancel rather than wait until the next billing date arrives. Waiting increases the risk of an unexpected charge hitting your account. Malaysian consumer protection law expects companies to make cancellation as easy as subscription, yet Vivavideo does not advertise its cancellation process clearly. By acting now, you take control and protect yourself from that unwanted RM29.90 or RM179.90 charge next month or year.

At Stopee, we help thousands of Malaysian consumers cancel subscriptions they no longer use. The steps below are based on real user feedback and official platform policies. Follow them carefully, and you will avoid the common pitfalls that trap other users.

Critical checks before you cancel

Before you press cancel, gather the right information so you can confirm the process worked and have proof if any billing disputes arise later.

Screenshot and document your current subscription

Open the Vivavideo app or go to your app store account right now and take screenshots of these details:

• The exact plan name (e.g., "VIP Membership Monthly" or "VIP Membership Annual")
• Your next billing date
• Your account email address or the email linked to your Apple ID or Google account
• Any invoice or receipt number if available
• Your current subscription status (active, paused, or pending renewal)

Pro tip: Save these screenshots to your phone's photos or a cloud folder immediately. If you need to dispute a charge later, you will have timestamped proof of what your plan looked like before cancellation.

Check which platform you subscribed through

This is crucial because where you paid determines where you cancel. Vivavideo uses the Apple App Store, Google Play Store, or occasionally direct web subscriptions. Open your payment method (your bank statement or credit card app) and look for a recent charge labelled "Vivavideo", "QuVideo", or "Apple" or "Google". This tells you which platform handles your billing. Write it down because you will need this information in the next section.

Warning: If you are unsure which platform you used, check both your Apple ID billing and your Google Play account. You might find the same charge listed in only one place.

How to cancel Vivavideo on the apple app store

If you subscribed through an iPhone or iPad using your Apple ID, follow these steps to cancel your recurring subscription.

1. On your iPhone or iPad, open the Settings app and tap your name at the top.
   • If you use an older iOS device, go to Settings > [Your Name] > iCloud instead.
2. Tap Subscriptions (or Media & Purchases on older devices, then tap Subscriptions).
   • You will see a list of all your active app subscriptions.
3. Look for Vivavideo in the list and tap it.
   • If you do not see it, scroll down-inactive subscriptions sometimes appear lower on the list.
4. Tap Cancel Subscription at the bottom of the screen.
   • Apple will ask why you are cancelling; you can select a reason or skip this step.
5. Confirm your cancellation by tapping the confirmation prompt.
   • Apple will send you a confirmation email immediately to the address linked to your Apple ID.
6. Take a final screenshot showing "Subscription Cancelled" or "Expires on [date]" to confirm the action went through.

Pro tip: Apple stops billing on the exact date it shows in your subscriptions menu, not before. If your renewal date is 15 March, your cancellation takes effect on 15 March, and you will not be charged again after that. You can still use the app until that date.

Warning: Do not delete the Vivavideo app from your phone until after your current subscription period ends. Deleting it does not cancel your subscription; your billing will continue.

How to cancel Vivavideo on google play store

If you subscribed through an Android phone or tablet using Google Play, these steps will cancel your recurring membership.

1. Open the Google Play Store app on your Android device.
   • You need the official Google Play Store app, not just a web browser.
2. Tap the profile icon in the top right corner.
   • It looks like a circle with a person inside or your account initial.
3. Select Manage my subscriptions or Payments and subscriptions (the wording varies by Android version).
   • You will see all your active subscriptions listed here.
4. Tap Vivavideo from the list.
   • The app name might appear as just "Vivavideo" or with the plan name like "VIP Membership".
5. Tap Cancel subscription at the bottom.
   • Google will display your current subscription period and confirm the cancellation date.
6. Follow any additional prompts and confirm the cancellation.
   • Google will send you a confirmation email.
7. Take a screenshot showing "Subscription cancelled" to keep as proof.

Pro tip: Google Play usually processes cancellations within minutes. You will see "Cancelled" or "Expires on [date]" in your subscription list immediately after confirmation.

Warning: If you see "Pending cancellation" instead of "Cancelled", the system is still processing your request. Wait 10 minutes and refresh the page; it should update to "Cancelled" shortly.

How to cancel a direct web subscription

If you purchased your Vivavideo subscription directly through their website rather than through an app store, the cancellation process is less clear because Vivavideo does not publish a detailed account management portal for Malaysian users.

1. Visit vivavideo.tv in your web browser and log in with your account email and password.
   • If you cannot remember your password, click Forgot password and follow the recovery steps.
2. Look for a menu option labelled Account, Profile, Subscription, Billing, Membership, or Manage Plan.
   • The exact menu name varies; check the top-right corner or a user icon.
3. Navigate to the subscription or billing section and look for an option to View Plan, Manage Subscription, or Cancel Membership.
   • If no obvious cancellation button appears, this indicates Vivavideo may not offer web-based cancellation.
4. If you find a cancel option, select it and follow the prompts to confirm.
   • Take screenshots of every step.
5. If no cancellation option exists on the website, send a cancellation request email to [email protected] (see the email method below).
   • Web-only subscriptions sometimes require direct contact with support.

Because Vivavideo's web portal is limited, most Malaysian users find they cannot complete cancellation directly on the website. If you hit this barrier, use the email method as your next step.

Cancel Vivavideo by email if the app store method does not work

If your cancellation did not go through on the app store, or if you need written confirmation, contact Vivavideo support in writing.

1. Compose a clear, simple email to [email protected] with the subject line: "Request to cancel my Vivavideo subscription".
   • Use formal but friendly language; support staff respond better to respectful, direct requests.
2. Include the following details in your email body:
   • Your full name as it appears on your account
   • The email address linked to your Vivavideo account
   • Your subscription plan name (e.g., "VIP Membership Monthly")
   • Your next scheduled billing date
   • A clear statement: "I request immediate cancellation of my subscription effective today. Please confirm cancellation in writing and cease all future billing."
3. Attach or paste a screenshot of your current subscription status (from step 1 of this guide).
   • Visual proof speeds up the support process.
4. Send the email and immediately save a copy for your records.
   • Use BCC or forward the email to yourself so you have a timestamped copy.
5. Wait for a response within 5-7 working days.
   • Vivavideo support is based in China but responds to English emails from Malaysian users.
6. Once you receive a cancellation confirmation email, screenshot it immediately and file it in a folder labelled "Vivavideo Cancellation".
   • This email is your legal proof of cancellation if a charge appears later.

Pro tip: Vivavideo's email response time can be slow, especially across time zones. Send your cancellation email 2-3 days before your renewal date, not on the renewal date itself. This gives support time to process the request before the next charge hits your account.

Warning: Do not assume silence means cancellation. If you do not receive a response within 7 days, send a follow-up email or contact your bank to block further charges (see the refund section below).

What to do after you cancel

Cancellation does not feel complete until you see proof it worked. Take these steps to confirm and protect yourself.

Monitor your billing for the next 30 days

After you cancel, check your bank statement and app store billing every few days for the next month. You are looking for any unexpected charge from Vivavideo, QuVideo, Apple, or Google. Most cancellations complete instantly, but occasionally a delayed charge can slip through. If you spot an unwanted charge within 30 days of cancellation, you have evidence that you cancelled in good faith and can dispute it with your bank.

At Stopee, we recommend setting a phone reminder for 2 days before your old renewal date. On that date, check your statement again. If no charge appears, your cancellation was successful.

Save all confirmation emails and screenshots permanently

Keep every cancellation email, confirmation message, and screenshot in a dedicated folder (digital or physical). Label it clearly: "Vivavideo Cancellation - [Date]". If you ever dispute a charge or need to prove you cancelled, these documents are your insurance policy.

Uninstall the app (optional but recommended)

Once your current subscription period ends (the date shown in your app store settings), you can safely delete the Vivavideo app if you no longer use it. Uninstalling after cancellation removes the temptation to re-subscribe accidentally and frees up phone storage. It does not affect your cancellation; the app store records speak for themselves.

Understanding your refund rights in malaysia

Malaysia's Consumer Protection Act 1999 gives you specific rights when you cancel digital subscriptions. Understanding these rights strengthens your position if Vivavideo refuses to cancel or charges you after you have requested cancellation.

Your cancellation rights under malaysian consumer law

The Consumer Protection Act 1999 and the Consumer Protection (Direct Sales) Regulations 2009 require that digital service providers like Vivavideo allow you to cancel subscriptions within a reasonable timeframe and without undue barriers. If Vivavideo makes cancellation deliberately difficult or refuses to stop billing after you have explicitly requested cancellation, you have legal grounds to dispute the charge with your bank and lodge a complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs.

Additionally, if you were charged in the 14 days after signing up and can prove you cancelled within that period, you may have a right to a full refund. This varies depending on how you subscribed and whether you agreed to the terms clearly before payment.

If Vivavideo refuses to refund or continues to charge you

If you cancelled but Vivavideo charged you anyway, follow these steps:

1. Contact your bank or card issuer immediately and report the unwanted charge.
   • Provide your cancellation email, screenshots, and bank statement showing the date of the charge.
2. File a dispute (also called a chargeback) and request a refund.
   • Your bank will investigate and typically refund the charge within 30-45 days if your evidence is clear.
3. If the charge was recent (within 7 days), ask your bank to block any future Vivavideo charges.
   • Your bank can flag the merchant code and prevent repeat unauthorized transactions.
4. If disputes fail, contact the Ministry of Domestic Trade and Consumer Affairs (MDTCA) at www.kpdnkk.gov.my.
   • You can file a formal consumer complaint, and the MDTCA will investigate on your behalf.

Pro tip: The MDTCA takes complaints about digital services seriously, especially when companies make cancellation deliberately obscure. A formal complaint can accelerate refunds and force the company to improve their cancellation process.

Common mistakes malaysian users make when cancelling Vivavideo

Cancelling a subscription sounds simple until you are standing in front of the screen realizing the path is hidden. Here are the traps most users fall into-and how to avoid them.

Mistake 1: assuming the app deletion cancels the subscription

You download Vivavideo, buy a membership, use it for a month, decide it is not for you, and delete the app. Two weeks later, RM29.90 appears on your statement. You deleted the app, so why did you get charged?

Deleting the app is not cancellation. The subscription lives in your Apple ID or Google Play account, not in the app itself. Vivavideo will continue to charge you every month until you specifically cancel the subscription in your app store settings. Stopee strongly recommends cancelling through your app store account first, then deleting the app if you want to.

Mistake 2: emailing support without saving a copy of the email

You send a cancellation email to [email protected] on a Tuesday. No response. You wait, assume it is done, and move on. Three weeks later, you are charged again. You have no proof you ever sent that email.

Always save a copy of your cancellation email to yourself or file it in a folder immediately after sending. Forward it to yourself or take a screenshot. If support does not respond or Vivavideo charges you anyway, you need timestamped proof that you requested cancellation.

Mistake 3: cancelling just before the renewal date without double-checking

Your renewal date is tomorrow. You cancel tonight thinking the system will process it in time. The next morning, you are charged anyway because the system processed the renewal before your cancellation request registered.

Cancel at least 3-5 days before your renewal date. This gives the app store or Vivavideo's systems time to stop the next billing cycle. If you miss this window and get charged after cancelling, contact your bank immediately and file a dispute; you have clear evidence of cancellation intent.

Mistake 4: not checking your subscription status after cancelling

You tap cancel, see a confirmation screen, and assume you are done. You do not check your app store subscription list again. Three months later, you notice charges on your statement.

After you cancel, go back to your app store subscription settings within 24 hours and verify that your Vivavideo subscription no longer appears or shows "Expires on [final date]". This double-check takes 30 seconds and prevents months of unnoticed charges.

Mistake 5: using a shared payment method without updating the linked account

You subscribed using a family member's Apple ID or paid with a shared credit card. You cancel through your phone, but the subscription is still tied to the other person's account. You think you cancelled, but the billing continues because the app store records show a different account.

Before cancelling, confirm which account actually owns the subscription. If it is not your account, ask the account holder to cancel it themselves, or contact Vivavideo support with proof that you no longer authorize charges on that method.

Quick comparison: cancellation methods

Not all cancellation methods work equally. Here is how your options stack up in terms of speed, reliability, and proof of cancellation.

The fastest, cleanest path is always through your app store (Apple or Google). You get instant confirmation, automatic email receipt, and the charge simply stops. Use email or bank disputes only if the app store method fails.

Checklist: confirm your Vivavideo cancellation is complete

Work through this checklist to ensure your cancellation sticks and you have complete documentation.

• I took a screenshot of my active Vivavideo subscription before cancelling.
• I identified which platform I subscribed through (Apple, Google, or web).
• I cancelled through the correct platform (app store or email).
• I received a cancellation confirmation (email or on-screen message).
• I saved a copy of the confirmation email or screenshot to a dedicated folder.
• I checked my app store subscription list again within 24 hours to confirm the subscription shows "Cancelled" or "Expires on [date]".
• My next billing date has passed without a charge on my statement.
• I have monitored my bank statement for 30 days after cancellation with no unexpected charges.
• If I used email to cancel, I received a written response from [email protected] confirming the cancellation.

Once you have checked all these boxes, your cancellation is complete and documented. You have the evidence you need if any dispute arises.

Contacting Vivavideo if your cancellation fails

If you followed all the steps above and Vivavideo continues to charge you, use these contact methods to escalate your case.

Support contact details

Vivavideo does not maintain a phone line, live chat, or Malaysian office. Email is your only direct contact method. For urgent complaints or if support fails to respond, file a formal complaint with the MDTCA at www.kpdnkk.gov.my. This triggers a formal investigation and usually accelerates Vivavideo's response.

Escalation path if Vivavideo ignores your cancellation request

1. Send your first cancellation email to [email protected] with clear subject line and all required details.
2. Wait 7 business days for a response.
3. If no response, send a follow-up email marked "URGENT" with the original cancellation request quoted at the top.
4. Wait another 7 business days.
5. If still no response and you have been charged, contact your bank immediately to dispute the charge.
6. File a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) online at their complaint portal.
7. Provide all documentation: cancellation emails, bank statements, app store screenshots, and proof of charges after your cancellation request.

The MDTCA takes digital service complaints seriously. A formal complaint on record often forces companies like Vivavideo to respond quickly and process refunds they might otherwise ignore.

Key takeaways and your next steps

Vivavideo is a useful video editing app, but its cancellation process is buried in app store settings rather than advertised on the main website. This is not unique to Vivavideo-many SaaS companies hide cancellation to reduce churn. The good news: cancellation is straightforward once you know where to look.

Your next action depends on where you subscribed. If you used an iPhone, go to Settings > [Your Name] > Subscriptions > Vivavideo > Cancel Subscription right now. If you used Android, open Google Play Store > Profile > Manage subscriptions > Vivavideo > Cancel subscription. Take a screenshot to confirm. If neither of those options work, email [email protected] with your cancellation request and proof of your subscription.

Monitor your bank statement for 30 days. If a charge appears after you cancelled, contact your bank to dispute it immediately-you have clear evidence of cancellation intent. And if you need help navigating the process or documenting your cancellation, Stopee has helped thousands of Malaysian consumers cancel Vivavideo and recover unwanted charges. Visit Stopee.com to see how Stopee can support your cancellation journey and protect your wallet from future surprises.