Manage Vivavideo
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Vivavideo: Step-by-Step Guide for Nigeria
How to cancel vivavideo in nigeria and reclaim your money
What vivavideo is and why nigerians use it
Vivavideo is a mobile video editing app that lets you create, edit and share videos with professional-looking effects and templates. You can use it on iPhone, Android or through a web account, and it offers both free and premium (VIP) tiers. The VIP subscription removes watermarks, unlocks advanced editing tools and gives you access to a larger library of effects and music.
Many Nigerian content creators, social media managers and small business owners use Vivavideo to produce TikTok videos, Instagram Reels and YouTube Shorts without paying for expensive desktop software. The app's appeal is clear: it's affordable, mobile-first and packed with templates that save time. But once you sign up for a VIP subscription, the auto-renewal can catch you off guard, especially if you forget you activated it months ago.
Where vivavideo works in nigeria
You can download Vivavideo on iOS (via Apple App Store), Android (via Google Play Store), or use it through a web browser by logging into your account. Your subscription payment method depends on where you purchased: if you bought VIP through Apple, you'll be billed via your Apple ID; if through Google Play, Google handles the charge; if directly through Vivavideo's website, they bill you directly.
This matters because cancellation happens in different places depending on your purchase method. You cannot simply delete the app and expect your subscription to stop. That is one of the biggest mistakes Nigerians make, and it leaves you vulnerable to unexpected charges on your account.
How much does vivavideo cost in nigeria
| Plan | Cost (estimated) | Billing cycle | What you get |
|---|---|---|---|
| Free tier | ₦0 | Ongoing | Basic editing, watermark included, limited effects |
| VIP (weekly) | ₦1,500-₦2,500 | 7 days (auto-renews) | No watermark, all effects, advanced tools |
| VIP (monthly) | ₦4,000-₦6,000 | 30 days (auto-renews) | No watermark, all effects, advanced tools |
| VIP (annual) | ₦15,000-₦25,000 | 365 days (auto-renews) | Best value; no watermark, all effects |
Prices vary depending on your device, location and any promotional offers Vivavideo is running. The app often shows different pricing to users in Nigeria versus other countries. Pro tip: always check the exact amount you will be charged before you confirm a subscription; the app will display the local currency (NGN) and the auto-renewal frequency.
Your consumer rights when you cancel in nigeria
What nigerian consumer law says about subscriptions
Nigeria's Federal Competition and Consumer Protection Commission (FCCPC) enforces the Federal Competition and Consumer Protection Act 2018, which protects you against unfair contract terms, misleading advertising and unauthorized charges. This law gives you specific rights when you cancel a digital subscription.
Under this law, Vivavideo must:
- Make cancellation as easy as signup. If you can subscribe in two taps, you should be able to cancel in two taps.
- Provide clear, upfront disclosure of all charges, including auto-renewal terms and the exact amount in NGN.
- Honor your cancellation request within a reasonable timeframe (typically 48-72 hours).
- Stop charging you once your current billing period ends after cancellation.
- Refund unauthorized or duplicate charges within 30 days of your complaint.
If Vivavideo refuses to cancel, charges you after cancellation, or ignores your refund request, you can escalate your complaint to the FCCPC. Stopee (stopee.com) helps Nigerian consumers document these violations and file formal complaints with regulators.
What to do if vivavideo refuses to cancel
If you submit a cancellation request and Vivavideo does not stop billing you, keep screenshots of:
- Your cancellation request (with date and time).
- All charges after the cancellation date.
- Any email or chat responses from support.
- Your bank or payment method statement showing the unauthorized charges.
File a formal complaint with the FCCPC at complaints@fccpc.gov.ng with these documents attached. Reference the Federal Competition and Consumer Protection Act 2018 in your complaint. The FCCPC can order Vivavideo to refund you and pay a penalty. Stopee can guide you through this process step-by-step.
How to cancel vivavideo in nigeria
Cancel vivavideo on iPhone or iPad (Apple app store)
If you bought your Vivavideo VIP subscription through the Apple App Store, you must cancel through Apple's subscription settings, not through the Vivavideo app itself. Here is the exact process:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID profile icon at the top of the screen.
- Tap Subscriptions.
- Find and tap Vivavideo in the list.
- Tap Cancel Subscription (or "Remove" if the button says that).
- Confirm you want to cancel. Apple will ask you to confirm; tap Confirm.
- Take a screenshot of the cancellation confirmation screen for your records.
Warning: Deleting the Vivavideo app from your phone does NOT cancel your subscription. You will continue to be charged every week or month until you cancel through Settings. Many Nigerian iPhone users make this mistake and wake up to surprise charges.
Pro tip: After you cancel, you will keep access to Vivavideo VIP features until the end of your current billing period. Your payment stops immediately, but your access continues until that date. Once the period ends, the app reverts to free mode.
Cancel vivavideo on android (Google play store)
If you bought your subscription through Google Play, you cancel through Google Play, not through the Vivavideo app. Follow these steps on any Android device:
- Open the Google Play Store app.
- Tap the menu icon (three horizontal lines) in the top left corner.
- Tap Manage my subscriptions or Subscriptions.
- Find Vivavideo in the list and tap it.
- Tap Cancel subscription.
- Select your reason for cancelling (optional but helpful feedback).
- Tap Cancel subscription again to confirm.
- Screenshot the confirmation for your records.
Warning: Like Apple, deleting the app does not stop your subscription. You must cancel through Google Play or your charges continue.
Pro tip: Google Play will email you a cancellation confirmation. Save that email. It is your proof that you cancelled and can protect you if Google or Vivavideo later claims you owe money.
Cancel vivavideo on the web
If you signed up for Vivavideo directly through their website or web account and pay them directly (not via Apple or Google), cancel this way:
- Go to vivavideo.tv or open the Vivavideo web app in your browser.
- Log in with your account email and password.
- Click on your Profile or Account Settings (usually in the top right corner).
- Look for Billing, Subscription, Payment Method or Manage Subscription.
- Click the option to Cancel subscription or Stop auto-renewal.
- Vivavideo will ask for a reason; fill it in (or skip it).
- Confirm the cancellation and take a screenshot.
Pro tip: If you cannot find the subscription management section, try these alternative pages: Settings > Billing, Account > Subscription, or Dashboard > Payment Options. If you still cannot find it, contact support (see below).
Cancel vivavideo by contacting customer support
If you cannot cancel through the app or web, or if you need help, contact Vivavideo support directly. This method is slower but creates a paper trail:
- Open your email client and compose a new message to support@vivavideo.tv.
- Write a clear subject line: "Cancel my Vivavideo VIP subscription".
- In the email body, include:
- Your account email address.
- Your order ID or receipt number (find it in your email confirmation or payment history).
- The device you used (iPhone, Android, or web).
- The date you purchased the subscription.
- A clear request: "Please cancel my auto-renewing subscription effective immediately."
- Attach screenshots of:
- Your subscription confirmation email.
- Charges in your bank account or payment method (if applicable).
- Send the email and save a copy for your records.
- Wait for a response within 5-7 business days.
Pro tip: Support may be slow, especially if you email on a weekend. Include as much detail as possible in your first email to avoid back-and-forth delays. Stopee recommends keeping a folder of all cancellation-related emails so you have proof of your request if you need to dispute a charge later.
What happens after you cancel vivavideo
How long you keep access after cancelling
After you cancel your Vivavideo subscription, you keep access to all VIP features until the end of your current billing period. If you cancelled on the 15th and your subscription renews on the 30th, you have VIP access until the 30th. After that date, the app downgraded to free mode.
This grace period applies whether you cancelled on Apple, Google or directly with Vivavideo. You are not charged anything during this time; Vivavideo simply honors what you already paid for.
Your account and projects after cancellation
Cancelling a subscription does not delete your Vivavideo account or any videos you have saved. Your login credentials remain the same, and you can still access drafts and finished projects. However, any projects you created using premium effects or tools will lose those features in free mode.
Warning: If you had projects that relied on premium filters, transitions or music, they may render differently or show placeholder boxes once you lose VIP access. Before you cancel, download or export any videos you care about. Stopee advises exporting your best work to your phone's camera roll or cloud storage to avoid losing it.
When your bank account stops showing charges
After you cancel, Vivavideo will not charge you again. Your bank account will stop showing recurring charges from the next billing date onward. For example, if you had a monthly subscription that renewed every 30th and you cancelled on the 20th, your last charge appears on the 30th. You see no further charges after that date.
If you see a charge after your cancellation date, that is an error or an unauthorized charge. Contact your bank or payment provider immediately and file a dispute. Then contact Vivavideo support with proof and file a complaint with the FCCPC if needed.
Will you get a refund from vivavideo
Vivavideo's refund policy in nigeria
Vivavideo's official policy states that "all sales are final" and they generally do not offer refunds for subscriptions or in-app purchases. However, Nigerian law and international payment standards (Mastercard, Visa, Apple, Google) do allow refunds in specific situations.
Vivavideo may approve a refund if:
- You cancelled within 7 days of purchase (common in Nigeria and EU law; Vivavideo may honor this even if not stated).
- You were charged twice or more for the same subscription.
- You were charged without authorization.
- The app had a significant technical failure or downtime during your billing period.
- You requested cancellation but were charged after the cancellation date.
These exceptions are decided case-by-case. Vivavideo is more likely to approve a refund if you provide clear evidence and contact them promptly.
How to request a refund from vivavideo
If you believe you qualify for a refund, contact Vivavideo within 7 days of the charge you want refunded:
- Email support@vivavideo.tv with the subject: "Refund request for [your email]".
- In the email, include:
- Your account email and full name.
- The exact amount charged (in NGN).
- The date of the charge.
- Your reason for the refund (e.g., "Duplicate charge", "Cancelled but still charged", "Technical failure").
- Your order ID or receipt number.
- Attach clear screenshots of:
- The charge in your bank account or payment app.
- Your cancellation confirmation (if applicable).
- Any error messages from the app (if technical failure).
- Send the email and wait 5-10 business days for a response.
Pro tip: Keep your email professional and factual. Do not use emotional language; stick to the facts and evidence. Vivavideo support is more likely to approve refunds when you provide clear documentation.
If vivavideo denies your refund
If Vivavideo refuses your refund request, you have additional options:
Via your payment method: If you paid with a credit card or debit card, contact your bank and file a chargeback or dispute. You have 60-90 days from the charge date to do this. Your bank will investigate and may refund you automatically. Vivavideo will likely receive a chargeback fee from your bank, which encourages them to settle disputes faster in the future.
Via Apple or Google: If you paid through the Apple App Store or Google Play, you can request a refund directly from them within 48 hours of purchase. Go to your App Store or Google Play purchase history, find the Vivavideo charge, and select "Report a Problem" or "Request a Refund". Apple and Google often approve these requests automatically.
Via the FCCPC: If the charge was unauthorized or Vivavideo refused an unreasonable cancellation request, file a formal complaint with Nigeria's Federal Competition and Consumer Protection Commission at complaints@fccpc.gov.ng. Include all your evidence (emails, screenshots, bank statements). The FCCPC can order Vivavideo to refund you and pay a penalty. Stopee has helped thousands of Nigerian consumers file successful FCCPC complaints and recover their money.
Common mistakes nigerians make when cancelling vivavideo
Deleting the app instead of cancelling the subscription
We understand the temptation: you delete the app hoping it stops the charges. It does not. Vivavideo and Apple or Google do not link app deletion to subscription cancellation. You can delete the app today and wake up next month to a charge. The subscription lives in your Apple ID, Google account or Vivavideo account, not in the app itself.
Always cancel through Settings (Apple) or Google Play (Android) or the web account (direct), never by deleting the app. This is the single most common reason Nigerians get charged after they think they cancelled.
Not saving cancellation proof
You cancel, you move on, and three months later you see a surprise charge. When you contact support, you cannot remember the exact date or you lost the confirmation email. Without proof, Vivavideo can claim your cancellation never went through.
Pro tip: Take a screenshot of every cancellation confirmation screen. Save the confirmation email. Write down the date and time you cancelled. Keep all of this in a folder on your phone or in cloud storage. If a dispute arises, you have instant proof.
Cancelling at the wrong place
You bought the subscription on Google Play but tried to cancel in the Vivavideo app. Or you bought it on Apple but looked for a cancel button in the web account. The cancellation does not go through because you are looking in the wrong place.
Pro tip: Before you cancel, check your original confirmation email from the purchase. It will say "Purchased via Apple App Store" or "Google Play" or "Vivavideo direct". That is where you cancel. If you cannot find the confirmation email, check your payment method statement; your bank or card app shows which service charged you.
Waiting too long to request a refund
Most refund policies, including Vivavideo's, require you to request a refund within 7-30 days of the charge. If you wait two months, Vivavideo can refuse on the grounds that you did not complain in time. Nigerian consumer law and Apple/Google policies also enforce these time limits.
Pro tip: If you think a charge is wrong, request a refund immediately. Do not wait. The sooner you act, the more likely you succeed.
Checklist: before and after you cancel
| Before you cancel | After you cancel |
|---|---|
| Find your original purchase confirmation email | Take a screenshot of the cancellation confirmation |
| Check which platform you used (Apple/Google/web) | Save the confirmation email to a folder |
| Export or download any videos you care about | Note the cancellation date and time |
| Note your current subscription renewal date | Monitor your bank account for charges |
| Have your account email and password ready | File a chargeback if charged after cancellation date |
Customer reviews: what nigerians say about vivavideo
Positive feedback
Most Nigerian users praise Vivavideo for its ease of use, affordable pricing and rich template library. Content creators say the app saves them hours of editing time compared to desktop software. The watermark-free feature is the most requested premium benefit. Average rating: 4.5 out of 5 stars on both Apple App Store and Google Play.
Common complaints
The most frequent complaint is about unexpected charges after cancellation. Many Nigerians report they thought they cancelled but continued to see charges weeks later. The second complaint is about support response times; some users waited two weeks for replies. A third issue is that the free tier feels limited compared to the paid tier, which pushes users toward VIP quickly.
Stopee is aware of these issues and recommends extra caution when managing your Vivavideo subscription. Always cancel through the official channels, save proof, and monitor your account.
How to stay safe if you keep your vivavideo subscription
Set a reminder before renewal
Most people forget they have an auto-renewing subscription until the charge surprises them. Set a phone reminder one week before your subscription renewal date. When the reminder pops up, you can decide whether to cancel or renew with full awareness.
Use a separate payment method
Create a separate virtual or low-balance card specifically for subscriptions. That way, if Vivavideo charges you after cancellation, the charge fails and you avoid overdraft fees. You can also monitor this card's activity more easily.
Check your statements monthly
Spend five minutes each month reviewing your bank or payment app statements. Look for any charges from Vivavideo, Apple, Google or other services you thought you cancelled. Catching unauthorized charges early makes them easier to dispute.
Use stopee to track subscriptions
Stopee (stopee.com) offers tools to help you monitor all your active subscriptions, set cancellation reminders and generate cancellation letters for any service. If you manage multiple subscriptions, Stopee simplifies the process and reduces the risk of forgotten auto-renewals.
Key takeaways and your next steps
Cancelling Vivavideo in Nigeria is straightforward if you follow the right steps. The most important rule is simple: cancel where you purchased. Apple users cancel in Settings. Android users cancel in Google Play. Web account users cancel on the Vivavideo website. Do not delete the app. Do not hope it will stop on its own. Take action, save proof, and monitor your account.
If Vivavideo refuses to cancel, charges you after cancellation or denies a refund you deserve, you have legal protection. Nigeria's Federal Competition and Consumer Protection Act 2018 gives you the right to cancel easily, be charged transparently and dispute unauthorized charges. The FCCPC will back you if you document everything.
Start today: find your original Vivavideo purchase email, identify which platform you used, and cancel using the exact steps in this guide. Stopee has helped thousands of Nigerian consumers cancel subscriptions without stress and recover unauthorized charges. Your cancellation matters, your money matters and your consumer rights are worth protecting. Stopee is here to help you every step of the way.
Vivavideo's contact information
Email support: support@vivavideo.tv
Headquarters: The official Vivavideo cancellation policy does not provide a Nigerian postal address. Support is handled only via email. For regulatory complaints in Nigeria, contact the Federal Competition and Consumer Protection Commission at complaints@fccpc.gov.ng.