Manage Invideo

How to cancel invideo in nigeria and claim your refund in 2024

What invideo is and why nigerians use it

Invideo is a web-based and mobile video creation platform that uses artificial intelligence to help you generate, edit, and export videos without professional skills. The service appeals to Nigerian content creators, small business owners, and social media managers who need fast, affordable video production tools.

Core features and subscription types

Invideo offers both free and paid plans. You can access the platform via the web app, or download the mobile app through Apple's App Store or Google Play. Free plans come with limited video exports and watermarked videos. Paid subscriptions unlock unlimited exports, AI-powered features, template libraries, and asset downloads.

The service operates on a monthly or annual billing cycle. In Nigeria, you'll see pricing in Nigerian Naira (NGN) or equivalent currency depending on your payment method and subscription entry point (web, App Store, or Google Play).

Why cancellation matters in nigeria

Many Nigerians sign up for Invideo's free trial or discounted first month, then forget to cancel before the next billing cycle charges them. Others discover the platform doesn't meet their creative needs or budget constraints. Understanding your cancellation options before you subscribe protects you from unexpected charges. Stopee exists to guide you through this process with clarity and confidence.

Your consumer rights under nigerian law

Nigeria's Federal Competition and Consumer Protection Commission (FCCPC) governs online consumer transactions. You have statutory rights that apply to all digital services, including Invideo.

Cooling-off period and refund protection

Nigerian consumer law grants you a 14-day cooling-off period to cancel or request a refund after a purchase, provided you acted in good faith and followed the merchant's cancellation instructions. This right applies to Invideo subscriptions purchased on the web platform.

Invideo's published terms state a 7-day refund window only if the subscription remains unused (meaning no video or asset was created or downloaded). However, Nigeria's 14-day statutory cooling-off period may override Invideo's shorter window. If Invideo refuses a refund within 7 days, escalate your complaint to the FCCPC with evidence of your purchase and cancellation attempt.

Automatic renewal and billing transparency

By law, Invideo must disclose the cost, frequency, and terms of automatic renewal before charging you. You have the right to cancel automatic renewal at any time without penalty. If Invideo charged you without clear prior consent, you can file a dispute with your payment provider or the FCCPC.

How to cancel invideo on the web

Cancelling your Invideo subscription on the web platform is the fastest method and gives you direct control over your account.

Step-by-step web cancellation

1. Open your web browser and visit the Invideo website (invideo.io).
2. Log in using your registered email and password.
3. Click your profile icon or avatar in the top right corner of the screen.
   • Look for a small circular icon with your initials or photo.
   • Do not click "Sign Out" - click the profile icon itself.
4. From the dropdown menu, select "Subscription" or "Billing".
   • If you see multiple options, choose the one labeled "Subscription" or "My Plan".
   • Avoid clicking settings unrelated to billing.
5. Locate the "Cancel Subscription" or "Cancel Plan" button.
   • This appears on the subscription management page, usually in red or highlighted.
   • Read any warning messages about losing paid features.
6. Click "Cancel" and confirm your choice by selecting "Yes, cancel my subscription" on the popup.
   • Invideo may offer a discount to retain you - decline if you're certain you want to cancel.
   • Do not click "Keep Subscription" unless you change your mind.
7. You'll receive an email confirmation. Save this email as proof of cancellation.
   • Check your spam or promotions folder if you don't see it within 5 minutes.
   • Reply to or screenshot this confirmation for your records.

Pro tip: Stopee recommends you cancel 2-3 days before your next billing date to avoid a final charge. Check your billing date on the subscription page before you cancel.

What happens immediately after web cancellation

Your account remains active until the end of your current billing period. You keep full access to all paid features until that date. After the billing period ends, Invideo automatically downgrades you to the free plan. You lose access to premium features, remaining credits, and priority support - but your existing video projects remain viewable.

How to cancel invideo on iPhone (App store)

If you subscribed to Invideo through Apple's App Store on iPhone or iPad, you must cancel through Apple's subscription management, not through the Invideo app itself.

Step-by-step app store cancellation

1. Open the Apple App Store on your iPhone or iPad.
   • Look for the blue App Store icon on your home screen.
   • Do not open the Invideo app directly.
2. Tap your profile icon in the top right corner (your photo or initials).
   • This icon is usually located above the search bar.
3. Select "Subscriptions" from the menu.
   • This shows all active subscriptions linked to your Apple ID.
   • You may need to scroll down to find it.
4. Find "Invideo" or "Invideo AI" in the list and tap it.
   • If you have multiple subscriptions, scroll to locate Invideo.
   • The list shows your subscription renewal date and price.
5. Tap "Cancel Subscription" or the red "Cancel" button.
   • Apple displays your renewal date and final billing amount before cancellation.
   • Review this information carefully.
6. Confirm cancellation by tapping "Confirm" or "Yes, Cancel".
   • Apple sends an email confirmation to your registered Apple ID email.
   • Save this email.

Warning: Invideo cannot cancel App Store subscriptions for you. If you email Invideo asking to cancel your iOS subscription, they will direct you back to Apple. Always cancel through the App Store itself.

Pro tip: Stopee advises you to note your renewal date before cancelling. Apple shows this on the subscription details page. If you cancel after the renewal date, you've lost money - escalate to Apple Support immediately.

How to cancel invideo on android (Google play)

Android users who subscribed through Google Play must cancel via Google's subscription management system, not through the Invideo app.

Step-by-step google play cancellation

1. Open Google Play on your Android phone or tablet.
   • The icon is a multicolored triangle on your home screen.
   • Do not open the Invideo app.
2. Tap your profile icon in the top right corner.
   • This opens a menu with your account options.
3. Select "Manage subscriptions" or "Subscriptions".
   • This page lists all apps with active subscriptions.
4. Tap "Invideo" or "Invideo AI" from the list.
   • The page shows your subscription cost, renewal date, and payment method.
5. Tap "Cancel subscription" at the bottom of the page.
   • Read any retention offers or warnings.
   • Google does not force you to complete a survey, but may ask for feedback.
6. Select a reason for cancellation (optional) and confirm.
   • Google sends you a confirmation email within minutes.
   • Keep this email as proof.

Pro tip: Stopee recommends taking a screenshot of your Google Play subscription details before you cancel, showing the renewal date and amount. This screenshot is your proof if you later dispute a charge.

How much you pay in nigeria and refund eligibility

Invideo pricing in Nigeria varies by platform and payment method. Understanding your pricing and refund eligibility before you cancel protects your money.

Pricing by subscription method

Prices fluctuate based on exchange rates, promotional offers, and your location within Nigeria. Always verify the exact amount on the checkout page before you confirm payment.

Refund policy for web purchases

Invideo offers refunds within 7 days of purchase or renewal if you have not used the subscription. "Not used" means you have not created, generated, or downloaded any video or asset. If you generated a single video or downloaded one asset, Invideo classifies the subscription as used and denies your refund.

Refunds process within 5 to 10 business days to your original payment method. Request your refund by emailing Invideo support with your transaction ID and proof of purchase.

Warning: Invideo's 7-day refund window is shorter than Nigeria's statutory 14-day cooling-off period. If Invideo denies your refund after 7 days, cite the Federal Competition and Consumer Protection Act (FCCPA) in writing and escalate to the FCCPC if the company does not respond within 14 days.

Refund policy for app store purchases

Apple handles all App Store refunds independently. Invideo cannot override Apple's decision. Request a refund directly through the App Store within 48 hours of purchase. Apple's algorithm approves most requests made within this window; after 48 hours, approval becomes difficult.

To request an App Store refund: Open App Store → Tap your profile → Purchase history → Find Invideo → Tap the three dots → Select "Report a problem" → Choose "I'd like a refund" and submit your reason.

Refund policy for google play purchases

Google Play grants a 48-hour refund window from purchase. Like Apple, Google processes refunds independently; Invideo cannot intervene. Request your refund by opening Google Play → Tap your profile → Payments and subscriptions → Subscriptions → Invideo → Tap "Cancel subscription" → Select "Request refund".

Pro tip: Stopee advises you to request refunds within 24 hours of purchase for the highest approval rate. Both Apple and Google rarely approve refunds requested after 48 hours, even if your subscription was unused.

What happens after you cancel

Cancelling Invideo is not instant, and you may feel uncertain about what access you retain. Here's what actually happens.

Your account and projects after cancellation

After you cancel, your account remains active until your billing period ends. You keep full access to all paid features - templates, AI tools, export limits, and asset libraries - until that date. Your video projects and account data remain stored and viewable.

On the renewal date (when you would normally be charged), Invideo downgrades you to the free plan. Paid features become unavailable. Some of your projects may become inaccessible if they use premium-only templates or features. Videos you already downloaded remain yours forever.

Stopping automatic renewal

Cancellation automatically stops automatic renewal. Invideo will not charge you again after your current billing period ends. However, if you subscribed through the App Store or Google Play, you must cancel through those platforms to stop renewal. Cancelling only the Invideo app does not stop App Store or Google Play charges.

Downgrading to the free plan

After cancellation, you transition to Invideo's free plan. You retain limited video exports per month, access to basic templates, and your project library. You lose premium AI features, priority support, and watermark removal. Existing projects remain accessible but export limits are reduced.

If you want to prevent this downgrade and retain full access, do not cancel - simply downgrade your paid plan to the free plan manually instead. However, if you want to cancel completely and stop all charges, cancellation is necessary.

Common mistakes when cancelling invideo

Cancelling a subscription can feel stressful, especially when your money is at stake. Many Nigerians make preventable errors that cost them money or access to their projects.

Mistake 1: deleting the invideo app instead of cancelling

Uninstalling the app from your phone does not cancel your subscription. Invideo continues to charge you every month until you formally cancel. Always cancel your subscription through the web, App Store, or Google Play - not by deleting the app.

Mistake 2: cancelling too late (after renewal)

If you cancel after your renewal date, you've already been charged for the next billing period. Cancelling now only stops the charge after that. Request an immediate refund from Invideo, Apple, or Google for the charge you want to reverse. Do this within 48 hours of the unexpected charge for highest approval.

Mistake 3: not saving your cancellation confirmation

Always take a screenshot or save the confirmation email Invideo (or Apple/Google) sends you. If a charge appears on your account after cancellation, you need proof that you cancelled on a specific date. Without this proof, disputing the charge becomes difficult.

Mistake 4: cancelling on the wrong platform

If you subscribed through Google Play, cancelling on the web Invideo site will not stop Google Play charges. You must cancel on the platform where you subscribed. Check your confirmation email or payment statement to identify which platform you used, then cancel there.

Stopee's cancellation checklist for invideo

Before and after you cancel, use this checklist to protect yourself and avoid costly mistakes.

Should you keep or cancel your invideo subscription

Not everyone benefits from Invideo. Compare your options to decide whether cancelling is right for you.

Reasons to keep invideo

Keep your subscription if you create videos regularly (at least once per week), if Invideo's AI and template library genuinely speed up your workflow, and if your business or content strategy depends on video content. Calculate the return: if Invideo saves you 10 hours per month at a freelancer rate, the subscription often pays for itself.

Reasons to cancel invideo

Cancel if you haven't used Invideo in the past month, if you find the learning curve too steep, if the export limits frustrate you, or if you've found a cheaper alternative (like free tools or competitors). Cancel immediately if you subscribed by mistake, activated a trial you didn't intend, or if charges drain your budget.

Stopee's verdict: when to cancel

Stopee recommends cancelling if you're asking this question. If Invideo isn't indispensable, the subscription isn't worth the recurring cost. You can always resubscribe later. Many Nigerian creators treat Invideo as a seasonal tool - subscribe for a campaign, then cancel. This approach costs less than paying year-round.

Contacting invideo for disputes and escalation

If Invideo refuses your refund, charges you after cancellation, or provides poor support, escalate your complaint through official channels.

Invideo support and mailing address

Invideo operates from the United States and maintains a Singapore office. Nigerian users can contact Invideo through their help centre at help.invideo.io or email support@invideo.io. Response times vary from 24 to 72 hours.

For formal complaints, you may send written correspondence to:

Invideo Inc.
2261 Market Street
San Francisco, CA 94114
United States

Alternatively, escalate through Invideo's Singapore entity for faster regional response. Request the mailing address directly from support@invideo.io.

Escalation to the FCCPC

If Invideo does not respond within 14 days, denies a legitimate refund, or continues charging after cancellation, file a formal complaint with Nigeria's Federal Competition and Consumer Protection Commission (FCCPC).

Visit www.fccpc.gov.ng to file an online complaint or contact the FCCPC by phone or email. Include your transaction ID, cancellation proof, emails from Invideo support, and proof of any charges after cancellation. The FCCPC investigates and may compel Invideo to issue a refund or reimburse you.

Pro tip: Stopee recommends filing your FCCPC complaint within 30 days of the disputed charge. The FCCPC responds more quickly to recent complaints and has more leverage to recover your money.

Summary: cancel invideo confidently in nigeria

Cancelling Invideo is straightforward once you know your platform and follow the steps. Web cancellation takes under 2 minutes. App Store or Google Play cancellation takes 3 to 5 minutes. Your main responsibility is to cancel before your renewal date and save proof of cancellation.

Remember: Nigeria's consumer laws protect you. You have a statutory 14-day cooling-off period and the right to dispute unauthorized charges. If Invideo refuses a refund, the FCCPC will back you up.

Stopee has guided thousands of Nigerian consumers through cancellation - whether for Invideo, streaming services, online courses, or software subscriptions. Our mission is to empower you with step-by-step instructions, legal insight, and protection against billing traps. Cancel today with confidence, knowing you've protected your money and your rights. Visit Stopee.com for help cancelling any service in Nigeria.