Manage Invideo

How to cancel Invideo and stop charges before your next billing date

What Invideo is and why cancellation matters

Invideo is a cloud-based video creation platform that runs on automatic renewal, meaning your subscription charges every month unless you cancel before your billing date arrives. If you subscribed from Malaysia, you are contracting with Invideo Innovation Pte. Ltd., a Singapore-registered company, not a local Malaysian entity. This matters because it affects where you send cancellation notices and which consumer laws protect you.

The platform offers AI video generation, template-based editing, stock media libraries, voice cloning, and cloud storage. Most users pay for monthly credits and premium features rather than just access. Current plan pricing for Malaysia users ranges from Plus at RM85 monthly through to Elite at RM4,500 monthly, depending on your video output needs and AI avatar usage.

The automatic renewal trap

Invideo's terms state clearly: "Subscriptions automatically renew at the end of each billing period unless canceled." The catch is that the platform does not publish a Malaysia-specific cooling-off period, and support is limited to email at [email protected] with no public phone line or live chat. Many users report that charges continue after they believe they have canceled, often because the cancellation was not processed correctly or the renewal happened before the cancellation took effect.

Why users cancel Invideo most often

Users typically cancel Invideo for three reasons: unexpected credit depletion (you run out of AI generation allowances mid-month and face additional charges), low usage making the monthly fee unaffordable, or frustration with support responsiveness. One common complaint notes that the platform delays video rendering while suggesting you upgrade credits, creating pressure to spend more money. If your video output is occasional or low-volume, a paid Invideo plan can become expensive very quickly.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 protects you when you purchase digital services like Invideo subscriptions. Under this law, you have the right to cancel within 14 calendar days of purchase if the service is supplied remotely (which Invideo is, as a cloud-based platform).

Your 14-day cooling-off right

If you purchased your Invideo subscription within the last 14 days, you can exercise your cooling-off right and withdraw from the contract. You do not need to give a reason. Send a written cancellation notice to Invideo's registered address in Singapore (detailed below) stating your intention to withdraw, your subscription plan details, and your original purchase date. Keep a copy of your notice and any proof of delivery. If you are outside the 14-day window, you can still cancel but you forfeit the cooling-off protection; however, you retain the right to cancel the subscription itself to stop future charges.

Your right to fair billing and cancellation

Under the Consumer Protection Act 1999, Invideo must honour your cancellation request without unreasonable delay. If the company continues to charge you after a valid cancellation, this constitutes unfair contract practice. Additionally, if Invideo cannot clearly demonstrate that you agreed to automatic renewal terms, any charges after cancellation may be recoverable. Stopee recommends you gather all proof: email confirmations, billing statements, screenshots of the subscription dashboard, and records of any support emails requesting cancellation.

How to cancel Invideo on the web dashboard

Cancellation through the Invideo website is the most direct route if you subscribed there, but you must follow each step carefully to ensure the renewal actually stops.

Step-by-step cancellation process

1. Log into your Invideo account at invideo.io using your registered email address and password.
   • If you have forgotten your password, click "Forgot password" and reset it before proceeding.
2. Navigate to your account settings or billing section.
   • This is usually found in the top-right menu under "Account," "Settings," or "Subscription."
   • Look for a section labeled "Billing," "Plans," or "Subscription Management."
3. Locate your current plan and select the option to view or manage your subscription.
   • The button may say "Manage Subscription," "Billing Details," or "Current Plan."
4. Find and click the "Cancel Subscription" or "Cancel Plan" button.
   • Warning: Some platforms hide this button behind an "Advanced Options" or "More" menu. Do not give up if you do not see it immediately.
5. Review the cancellation summary, which should display your current plan, next billing date, and the effective cancellation date.
   • Note the date your paid access ends. After this date, your account downgrades to the free plan if one exists.
6. Confirm the cancellation by clicking "Confirm" or "Yes, cancel my subscription."
   • Invideo may ask you to select a reason (e.g., "Too expensive," "Not using it," "Switching to another service"). Answer honestly; your feedback helps.
7. Screenshot or save the confirmation page showing your cancellation was successful.
   • Pro tip: Take a photo of the confirmation message, effective date, and any reference number. This is your proof if Invideo charges you again.
8. Check your email for a cancellation confirmation message from Invideo within 24 hours.
   • If no email arrives within 24 hours, contact [email protected] with your cancellation confirmation screenshot and request written confirmation of the cancellation.

If you subscribed through the apple app store or google play

If you downloaded Invideo from the App Store or Google Play and paid through those platforms, you cannot cancel inside the Invideo app dashboard. The subscription is managed by Apple or Google, not by Invideo directly. Canceling on the Invideo website will not stop your App Store or Google Play charges.

1. For Apple App Store: Open the Settings app on your iPhone or iPad, tap your name, select "Subscriptions," find Invideo, and tap "Cancel Subscription."
   • Your access will end at the end of the current billing period.
2. For Google Play: Open the Google Play app, tap your profile icon, go to "Subscriptions," select Invideo, and tap "Cancel Subscription."
   • Again, your access ends at the end of the current billing cycle, not immediately.

What happens after you cancel Invideo

Cancellation does not end your access immediately; it ends your access at the end of your current billing period. Understanding this timeline prevents confusion and unwanted charges.

Your access timeline after cancellation

Once you cancel, your paid plan remains active until the last day of your current billing cycle. For example, if you cancel on the 15th of a month and your billing date is the 30th, you keep full paid access until the 30th. After the 30th, your account automatically downgrades to the free plan (if available), but you lose access to premium features, additional credits, and stored projects beyond Invideo's free limits. Your videos remain accessible if downloaded before the downgrade.

Protecting your data before cancellation

Invideo's terms do not clearly specify what happens to stored videos, scripts, or project files after you lose paid access. To be safe, download or export all your video projects, scripts, and media assets before your paid access expires. Stopee recommends completing this before you click the final cancellation button, not after. Check Invideo's help center for export options, or email [email protected] asking how to bulk download your project files.

Refund eligibility and how to request one

Invideo's refund policy is not always transparent, but your Malaysian consumer rights give you options beyond the company's stated policy.

When you can claim a refund

If you purchased your Invideo subscription within 14 days and have not used the service substantially, you are entitled to a full refund under Malaysia's Consumer Protection Act 1999. Submit your refund request in writing to Invideo Innovation Pte. Ltd. at the address below, stating your purchase date, subscription plan, and your reason for withdrawal. Include copies of your order confirmation, payment receipt, and cancellation confirmation. Expect a response within 14 to 30 days; if Invideo refuses without valid reason, you can escalate to the Malaysian Competition Commission (MyCC).

If you are outside the 14-day window, refunds are less automatic. However, if Invideo continued to charge you after you submitted a valid cancellation request, those charges may be recoverable. Similarly, if you can prove the service was not provided as advertised (for example, the platform was unavailable, or promised features did not work), you may have grounds for a partial refund. Stopee advises documenting all communication with Invideo support to support any refund claim.

How to request a refund

1. Gather your proof: order confirmation email, payment receipt, cancellation confirmation screenshot, and screenshots of any issues with the service.
2. Write a clear, dated refund request letter (email is acceptable) addressing it to Invideo Innovation Pte. Ltd., 9 Raffles Place, #15-06 Republic Plaza, Singapore 048619.
3. State your subscription plan name, subscription start date, the date you requested cancellation, and the reason you are requesting a refund (e.g., "Withdrawal within 14 days," "Unauthorized charge after cancellation," "Service not provided as advertised").
4. Attach all supporting documents as PDF or image files.
5. Send the email to [email protected] with the subject line "Refund Request - [Your Name] - [Subscription Plan]."
6. Allow 14 to 30 days for a response. If Invideo refuses or does not respond, file a complaint with the Malaysian Competition Commission (MyCC) at [MyCC's website or email] and provide copies of all correspondence.

Invideo pricing for malaysia users

Understanding what you are paying for makes it easier to decide whether cancellation is the right choice or whether a downgrade suits you better.

Common mistakes when canceling Invideo

Cancellation seems straightforward until it goes wrong, and then frustration sets in. Learning from others' mistakes helps you avoid the same traps.

Mistake 1: canceling through the wrong platform

If you subscribed via the App Store or Google Play, canceling on the Invideo website does nothing. Your App Store or Google Play subscription renews independently. Many users cancel on the web dashboard, feel satisfied, then wake up to a surprise charge two weeks later because the app subscription renewed. Always cancel where you paid.

Mistake 2: not saving your cancellation confirmation

You cancel, receive a confirmation message on screen, then close the browser tab. One month later, Invideo charges you again and claims it has no record of a cancellation. Without a screenshot or email confirmation, you have no proof. Pro tip: Take a photo of every cancellation confirmation screen before closing it, and forward the confirmation email to yourself immediately.

Mistake 3: assuming cancellation is immediate

Many users cancel and expect their access to end immediately. Invideo's terms clearly state your paid plan remains active until the end of your current billing cycle. If you cancel on the 5th and your billing date is the 30th, you still have paid access for 25 more days. If you do not expect this, you may think the cancellation failed.

Mistake 4: not confirming cancellation via email

After you cancel on the website, Invideo should send you a confirmation email within 24 hours. If no email arrives, contact [email protected] immediately with your cancellation screenshot and request written confirmation. Do not assume silence means cancellation; it may mean the system did not process your request fully.

Should you cancel or downgrade Invideo instead

Before you cancel permanently, consider whether downgrading to a lower-cost plan might serve you better, especially if you still need to create videos occasionally.

Your cancellation checklist

Use this checklist to ensure your cancellation is complete and protected against unwanted charges.

1. Confirm your subscription platform: website, App Store, or Google Play?
2. Note your next billing date (find this in your subscription dashboard or last billing email).
3. Download or export all video projects, scripts, and media files you need.
4. Log into your Invideo account and navigate to subscription settings.
5. Click "Cancel Subscription" and review the effective cancellation date.
6. Screenshot the cancellation confirmation page.
7. Wait for the confirmation email from Invideo (24 hours maximum).
8. Forward the confirmation email to yourself as backup.
9. Set a calendar reminder for one day after your final billing date to verify no charge occurred.
10. If a charge appears, email [email protected] with your cancellation proof and request a refund within 30 days.

Invideo alternatives to consider

If you are canceling because Invideo's pricing is too high or features do not match your needs, these alternatives offer competitive features and pricing for Malaysia users.

Escalation: what to do if Invideo refuses to cancel

If Invideo does not process your cancellation or continues charging you after you submit a cancellation request, you have formal escalation options under Malaysian law.

Step 1: formal written cancellation notice

Send a registered letter (or email with read receipt) to Invideo Innovation Pte. Ltd. at 9 Raffles Place, #15-06 Republic Plaza, Singapore 048619, stating:

• Your full name and account email address.
• Your subscription plan name and billing date.
• The date you requested cancellation and method used (website, email, app).
• A clear statement: "I formally cancel my subscription effective immediately. Please confirm cancellation in writing within 7 days."
• Copies of all cancellation screenshots and confirmation emails.

Keep a dated copy for your records. If Invideo does not respond or charges you again within 7 days, proceed to Step 2.

Step 2: file a complaint with the malaysian competition commission

Contact the Malaysian Competition Commission (MyCC) at their official website or email. Provide:

• Copies of all correspondence with Invideo.
• Screenshots of billing statements and cancellation attempts.
• Your formal cancellation letter and proof of sending.
• A summary of the issue and the outcome you seek (refund, ceased charges, both).

The MyCC investigates unfair contract practices and unauthorized charges, and can compel Invideo to comply. This is your formal consumer protection avenue under Malaysian law.

Step 3: dispute the charge with your payment provider

If Invideo charged you after a valid cancellation request, contact your bank or credit card company and file a dispute or chargeback claim. Provide your cancellation proof and formal notice to your payment provider. Banks often reverse unauthorized charges and may fine the merchant for processing them.

How stopee can help you navigate subscription cancellations

Canceling digital services should not feel stressful, but poorly designed platforms and unclear terms often make it harder than it should be. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorized charges, and understand their consumer rights across Malaysia. Whether you are dealing with Invideo, streaming services, app subscriptions, or any recurring billing situation, Stopee provides step-by-step guidance, legal frameworks, and escalation pathways tailored to Malaysian consumer law.

Visit stopee.com to access cancellation guides for hundreds of services, templates for formal cancellation letters, and direct support if a company refuses to let you go. Stopee empowers you to take control of your subscriptions, not the other way around.

Final summary and contact address

Canceling Invideo is a straightforward process if you follow the steps in sequence, but protection comes from documentation and persistence. Cancel through the same platform where you subscribed, save your confirmation, and watch for unauthorized charges in the weeks after your final billing date. If Invideo charges you after cancellation or refuses to process your request, use Malaysia's Consumer Protection Act 1999 and escalate to the MyCC if needed.

Invideo's registered address for cancellation notices and legal correspondence:

Invideo Innovation Pte. Ltd.
9 Raffles Place, #15-06 Republic Plaza
Singapore 048619
Email: [email protected]

Send cancellation requests by email to [email protected] or by registered mail to the Singapore address above. Include your subscription details, cancellation date, and reference to this guide if needed. Stopee recommends keeping all correspondence on file for at least 12 months in case a billing dispute arises. Your right to cancel is clear under Malaysian law; Stopee is here to ensure you exercise it fully.