Manage Invision

How to cancel Invision and keep your projects safe

What is Invision and why you might want to cancel

Invision is a cloud-based design collaboration and prototyping platform used by product teams, designers, and creative agencies across Malaysia and beyond. The service transforms static design files into interactive, clickable prototypes and bundles in real-time collaboration tools, feedback comments, and workflow management-all in one workspace.

For Malaysian users subscribing to Invision, the key reality is straightforward: this is a recurring software subscription that renews automatically each billing cycle. If you signed up for a paid plan, your card gets charged every month or every year until you cancel before your renewal date. Many users discover they need to cancel when project budgets tighten, team structures shift, or they find a competing design tool that fits their workflow better.

Understanding what you are paying for

Invision offers three main paid tiers in Malaysia. The Pro plan costs RM 99.00 monthly or RM 1,188.00 annually and suits solo freelancers and small teams. The Team plan runs RM 199.00 per month or RM 2,388.00 per year for growing studios with multiple active users. The Business plan starts at RM 399.00 monthly for enterprise-scale collaboration needs.

Your actual value depends heavily on team size and active user slots. A solo designer may need only one active user and one active project, whereas a small studio with five designers cannot share login credentials without creating billing confusion, access conflicts, and security risks. Before cancelling, audit whether your team has truly outgrown the plan or whether you simply need to adjust your user count downward instead.

How invision's renewal cycle works in malaysia

Invision uses automatic renewal at the end of each billing cycle-monthly or annual, depending on your commitment. The Terms of Service state that your subscription renews unless you cancel before the renewal date. A free trial also converts to a paid plan if you do not cancel before the trial period expires, so timing matters.

Prices display in Malaysian Ringgit (RM), yet exchange rate fluctuations can still affect the final charge on your bank statement. Always check your next billing date in your account settings to avoid an unwanted renewal charge. At Stopee, we know that cancelling early enough is the fastest way to prevent double-billing headaches.

Your consumer rights when cancelling a software subscription

What malaysian law protects you

The Consumer Protection Act 1999 (Malaysia) covers all goods and services sold to consumers, including software subscriptions. Under this law, Invision must deliver services with reasonable care and skill, and must honour clear terms about cancellation, refunds, and your data rights. If Invision continues to charge you after you have submitted a valid cancellation request, you have grounds to lodge a formal complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL).

Your right to cancel is not conditional on a reason. You do not need to explain why you are leaving; the company must process your cancellation request without delay. If Invision refuses or ignores your cancellation, or if they continue charging after you cancel, escalate to the MDTCCL Consumer Affairs Bureau immediately. Stopee recommends saving all cancellation confirmations and email receipts as evidence.

What happens to your data and projects after cancellation

Invision's Terms of Service state that user data is retained for a period outlined in the privacy policy, but project access and edit permissions may be restricted immediately after cancellation. You lose the ability to create new prototypes or invite collaborators, though read-only or archived access may persist temporarily. This is why downloading your projects, prototypes, design files, and all comments before cancelling is non-negotiable.

The safest approach: treat your cancellation date as your final deadline to export everything you might need later. Do not rely on Invision keeping your projects accessible post-cancellation. At Stopee, we emphasize this step because it is far easier to download files while you still have access than to negotiate with support for recovery weeks later.

Methods to cancel your Invision subscription

Cancel through the Invision web account

The primary and fastest cancellation route is through your account's billing dashboard on the web. This method works regardless of where you signed up-web, iOS, or Android. If you subscribed directly on Invision's website, this is your most straightforward path.

1. Visit Invision Help Center and log into your account
2. Navigate to your account settings or profile menu
   • Look for "Billing", "Subscription", or "Account Settings"
3. Find the active subscription card or section showing your current plan (Pro, Team, or Business)
4. Select the option labelled "Cancel Subscription" or "Manage Subscription"
   • Do not click general account deletion or profile settings-find the subscription-specific option
5. Review the cancellation summary showing your final charge date and any remaining access period
6. Confirm the cancellation by clicking the final "Confirm Cancellation" or "End Subscription" button
7. Screenshot the confirmation page showing the cancellation is complete

Pro tip: Many users navigate to account settings but miss the billing tab entirely. The billing or subscription section is usually a separate tab from profile, password, or notification settings. Once you land on the Billing page, the cancellation option will reference your active plan, not general account options.

Warning: Do not stop the process halfway. Clicking around account pages without completing the final confirmation step will not cancel your subscription. Finish the full workflow until you see a confirmation message.

Cancel an iOS (App store) subscription

If you signed up for Invision through your iPhone or iPad and subscribed via Apple's App Store, you must cancel through the App Store itself, not the Invision app or web account. Apple manages the payment and billing for App Store subscriptions independently.

1. Open the App Store app on your iPhone or iPad
2. Tap your profile picture or icon in the top-right corner
3. Select "Subscriptions"
4. Locate "Invision" in the list of active subscriptions
5. Tap "Invision" to open the subscription detail page
6. Tap "Cancel Subscription" or "Edit Subscription"
   • If you see a red "Cancel" or "End" option, tap that
7. Confirm the cancellation when prompted
8. Take a screenshot of the confirmation showing "Subscription Cancelled" or a future cancellation date

Pro tip: Apple's interface updates occasionally. If you do not see a "Subscriptions" option, look for "Account Settings" or "Manage Subscriptions" within your profile menu. The path is consistent, but button labels shift across iOS versions.

Warning: Deleting the Invision app from your phone does not cancel your subscription. You must navigate the App Store settings to actually stop the charge. Hundreds of users delete apps only to discover they are still being billed months later.

Cancel an android (Google play) subscription

If you subscribed to Invision through Google Play on an Android phone or tablet, Google handles your billing. You cancel through the Google Play Store app or website, not inside Invision itself.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top-right corner
3. Select "Payments and subscriptions" or "Manage subscriptions"
4. Tap "Manage subscriptions"
5. Find and tap "Invision" in the list
6. Tap "Cancel subscription"
7. Select your cancellation reason (optional, but required by Google)
   • You can choose "No longer need", "Too expensive", or other reasons
8. Tap "Cancel Subscription" again to confirm
9. Screenshot the final confirmation showing cancellation status

Pro tip: Google Play's interface is more straightforward than Apple's, but the "Manage subscriptions" menu is sometimes nested deeper than users expect. If you cannot find it, search "subscriptions" in the Google Play search bar-it will take you directly to your subscription management page.

Warning: Some Android devices default to a different payment method (Samsung Pay, carrier billing, etc.). If you subscribed through a non-Google Play channel, you may need to cancel there instead. Check your bank statement to identify which payment processor billed you.

Essential steps before you cancel

Prepare your data and documentation

Cancelling Invision means losing edit access to your projects within days-sometimes hours. Before you touch the cancel button, download everything you might need later, because retrieving archived or deleted projects after cancellation is slow and often impossible without paying recovery fees.

1. Log into your Invision account and review all active projects
2. Download each prototype, design file, and asset you created or collaborated on
   • Export as PDF, PNG, or native design format (Sketch, Figma, Adobe XD)
   • Save all comments and feedback threads as text or screenshots
3. Screenshot your Billing page showing:
   • Your current plan (Pro, Team, or Business)
   • Your renewal date and next charge date
   • The exact amount you are charged (e.g., RM 99.00)
4. Save all invoice emails from Invision, including transaction IDs and amounts
5. Note the exact date you signed up and the date you plan to cancel
6. Check whether you subscribed via web, App Store, or Google Play-you will need this to cancel correctly

Pro tip: Export your projects to multiple formats if possible. A single PDF or PNG might not preserve all interactive elements, so keep a native design file backup as well. At Stopee, we have seen too many designers lose prototypes because they relied on Invision's archives alone.

Refunds and what to expect after cancellation

Will you get a refund?

Invision's refund policy depends on your subscription type and the reason for cancellation. Most paid subscriptions are non-refundable once the billing cycle begins, meaning you will not recover the current month's or year's charge simply by cancelling mid-cycle. Your cancellation takes effect at the end of your current billing period, not immediately.

However, if you cancel within a specific grace period (often 14 days for new subscriptions), you may qualify for a refund under the Consumer Protection Act 1999. Additionally, if Invision fails to deliver the service, charges you twice, or continues billing after you cancel, you have grounds to request a refund and file a complaint with the MDTCCL.

To maximize your refund chances, contact Invision support directly before cancelling and ask whether you qualify for any exceptions. Document your request in writing-email, not chat-so you have proof. Stopee advises keeping all correspondence because it strengthens your case if the company disputes your refund claim later.

What happens immediately after you cancel

Cancelling Invision does not mean instant loss of access. Your account typically remains active until the end of your current billing cycle. If you subscribed monthly and cancelled on the 15th of a 30-day month, you retain access until the 30th or your renewal date, whichever comes first. Annual subscribers have the full remaining year of service, though some features may degrade (invite limits, storage, etc.).

After your billing cycle ends, your account transitions to a read-only or free tier. You cannot edit prototypes, upload new files, or invite collaborators, but you may be able to view archived projects for a limited time. This is why exporting everything beforehand is critical.

Pricing and plan comparison

The annual billing option does not offer a percentage discount in Invision's current pricing model. You pay the same rate whether you commit monthly or yearly; the only benefit of annual billing is payment predictability and avoiding mid-contract price increases. If cash flow is tight, monthly billing offers flexibility-though renewal notices creep up fast, so mark your calendar or set phone reminders 7 days before renewal.

Common mistakes when cancelling Invision

Cancelling the wrong way leads to frustration

Cancelling a software subscription is harder than it should be. Many users feel trapped because they do not know which method applies to them, or they cancel incompletely and discover billing continues weeks later. Here are the mistakes that cost time and money.

Mistake 1: Cancelling in the wrong place. If you subscribed via the App Store, cancelling inside the Invision app or on the web will not stop your charges. Apple and Google manage the billing, not Invision. You must cancel through the App Store or Google Play directly. At Stopee, we see this error most often among mobile-first users who never log into the web account.

Mistake 2: Not downloading your projects first. Your access disappears faster than you expect. Some users cancel, then realize days later they needed a specific prototype or design file. By then, recovery is impossible or requires expensive support intervention. Download everything before you hit the cancel button.

Mistake 3: Cancelling mid-cycle and expecting an immediate refund. Most subscriptions are non-refundable once active. Your cancellation takes effect at the end of your billing cycle, not instantly. If you cancel on day 10 of a monthly plan, you typically still have 20 days of service left and will not receive a pro-rata refund.

Mistake 4: Deleting your account instead of cancelling the subscription. Deleting your account is not the same as cancelling your subscription. Account deletion removes your project files and profile, but billing may continue under your former email address. Always cancel the subscription first, wait for confirmation, then delete your account if you want to.

Mistake 5: Ignoring renewal reminders and getting charged anyway. Invision sends renewal notifications before billing, but they land in promotional or spam folders. Set a personal calendar alarm 5 days before renewal so you have a buffer to cancel if needed. Do not rely on email reminders alone.

After cancellation: what to do next

Verify the cancellation and protect yourself

Cancellation is not complete until you see written confirmation and your billing stops. Many users assume they are cancelled and discover months later they are still charged. Verify and document every step.

1. Take a screenshot of the final cancellation confirmation page
2. Save the confirmation email Invision sends (check spam folder if it does not arrive within 2 hours)
3. Wait 3-5 business days, then check your payment method to confirm no charge posts
4. Log back into your Invision account to confirm the subscription status shows "Cancelled" or "Active until [date]"
5. If you see a renewal charge within 30 days of cancelling, contact Invision support immediately with your cancellation confirmation as evidence
6. If Invision refuses to refund an unauthorized charge, dispute the transaction with your bank or credit card issuer within 60 days

Pro tip: Card disputes are your final safety net. If Invision ignores your refund request, your bank can often reverse the charge and launch an investigation. You have strong consumer protections here, especially under the Consumer Protection Act 1999.

Warning: Do not wait months to dispute a charge. Your bank typically allows 60 days from the transaction date. File a dispute immediately if you spot an unauthorized renewal charge.

Alternatives before you cancel

If your main concern is cost, explore these options before cancelling entirely. Downgrading your plan or reducing active user seats might save money without losing Invision altogether. Contact support to discuss whether a lower tier suits your current workflow, or ask about annual billing discounts if you have not committed yearly yet.

If you are unhappy with the interface or collaboration features, try the free tier or a 14-day trial to confirm a replacement tool (Figma, Adobe XD, Penpot, etc.) meets your needs before you formally cancel. Stopee recommends testing alternatives in parallel so your transition is seamless.

What to do if Invision refuses to cancel

Your escalation path

Most cancellations process smoothly, but occasionally Invision support goes silent or claims they did not receive your cancellation request. You have legal remedies and formal escalation channels.

Step 1: Submit cancellation in writing. Invision's Terms of Service (Section 21) state that cancellation notices must be delivered by personal delivery, overnight courier, certified mail, or fax to the primary address listed in the Terms. Email may not meet their formal requirement, so send a written cancellation letter via registered mail or courier to their registered office. Keep proof of delivery.

Step 2: Request written confirmation. Reply to all support emails asking for written confirmation of your cancellation within 5 business days. Document every support interaction, including ticket numbers, dates, and representative names.

Step 3: Escalate to your payment processor. If Invision continues charging, file a dispute or chargeback with your bank, credit card company, or payment processor (Apple, Google, PayPal, etc.). Provide your written cancellation request and proof of the disputed charges.

Step 4: File a complaint with the MDTCCL. If Invision refuses to honour your cancellation or refund, lodge a formal complaint with the Ministry of Domestic Trade and Cost of Living Consumer Affairs Bureau. Attach all documentation: cancellation requests, confirmation attempts, billing records, and payment disputes. The MDTCCL can investigate and compel the company to refund your money under the Consumer Protection Act 1999.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by following this escalation path. You do not have to accept silence or refusals-the law is on your side.

Summary and next steps

Cancelling Invision is straightforward if you follow the right method for your subscription channel (web, App Store, or Google Play) and complete each step fully. Download your projects first, screenshot your billing details, and verify the cancellation within days to catch any billing errors early.

Malaysian consumers are protected under the Consumer Protection Act 1999. If Invision charges you after cancellation or refuses to process your request, you can dispute the charge with your bank or escalate to the MDTCCL. Your refund rights and access terms are legal rights, not courtesies.

At Stopee (stopee.com), we believe cancellation should be straightforward, transparent, and fast. Whether you are leaving because costs are high, your needs have changed, or you have found a better tool, Stopee has helped thousands of consumers cancel subscriptions, recover unauthorized charges, and protect their data. Visit Stopee today to access guides for cancelling hundreds of services, compare alternatives, and get expert advice every step of the way.

Invision contact information for formal cancellation notices

For written cancellation notices per Section 21 of Invision's Terms of Service, contact their registered office. Verify current contact details via the Invision website or your account settings, as office addresses and fax numbers may change. Send registered mail or overnight courier to ensure proof of delivery. Keep a copy of your cancellation letter and courier receipt for your records.

For immediate support, visit the Invision Help Center and open a support ticket. Include your account email, subscription plan, and specific cancellation request. Attach screenshots of your billing page and next renewal date. Request written confirmation within 5 business days.