Manage Invideo

How to cancel invideo and protect your rights in canada

What invideo is and why you might want to cancel

Invideo is a cloud-based video editing platform that lets you create social media content, marketing videos and promotional material using templates, stock footage, text-to-video tools and pre-designed assets. The service offers a free tier with limited functionality and several paid subscription tiers that unlock premium templates, higher export limits, additional credits and access to a larger library of stock assets.

You can subscribe to Invideo directly through their website, or purchase a subscription through Apple's App Store or Google Play on your mobile device. The platform stores your projects in your account, so your videos and media remain accessible after cancellation, though your access to premium features depends on which plan you downgrade to.

If you're considering cancellation, Stopee is here to guide you through every step of the process and help you understand your rights as a Canadian consumer. Whether you've outgrown the service, found a competitor that suits you better, or simply want to pause your subscription, we'll walk you through the exact steps to cancel without confusion or delay.

When cancellation makes sense

You might want to cancel Invideo if you've discovered a competing video editor with features you prefer, if your video production needs have changed, or if the subscription cost no longer fits your budget. Many users find that once they've completed their initial project, they don't need the paid tier's premium assets or export limits. Others discover that simpler free tools meet their needs just as well.

Before you cancel, consider whether you're experiencing a temporary cash flow issue that a brief pause might solve, or whether this is a permanent shift in your needs. Stopee recommends reviewing your current projects to ensure you've exported everything you need before downgrading to the free plan, since the free tier has stricter export limits and watermarks all videos you create.

Your consumer rights in canada

As a Canadian consumer, you are protected by federal and provincial consumer protection legislation, including the Competition Act and your province's Consumer Protection Act. These laws require that services be delivered as advertised and that billing practices be transparent and fair. If Invideo misrepresented its features, failed to cancel your subscription on request, or continued charging you after cancellation, you have the right to dispute the charge and potentially recover damages.

Most importantly, you have the unconditional right to cancel any subscription service. If Invideo makes cancellation deliberately difficult or refuses to process your cancellation request within a reasonable timeframe (typically 14 days), you can file a complaint with your provincial consumer protection authority or escalate to the Competition Bureau if you suspect deceptive practices. Stopee always recommends keeping proof of your cancellation request, especially if you cancel by email or mail.

How to cancel invideo across all platforms

Your cancellation method depends on where you originally purchased your Invideo subscription, and each platform has its own process. This section covers every cancellation route step by step, with specific instructions for the web, iOS, Android and postal mail options.

Cancel your invideo subscription on the web

If you purchased your Invideo subscription directly through the Invideo website, you cancel directly through your account dashboard. This is the fastest and most straightforward cancellation method, and it gives you immediate confirmation of your cancellation request.

1. Open your web browser and go to the Invideo website (invideo.io).
2. Click the profile icon or account menu in the top right corner of the page.
3. Select "Subscription" or "Billing" from the dropdown menu.
4. Look for the "Cancel subscription" or "Cancel plan" button and click it.
   • Read any prompt asking you to confirm you want to cancel. Invideo may offer a discount or retention message at this point; ignore it if you're certain about cancelling.
5. Click "Yes, cancel" or "Confirm" to finalize your cancellation.
6. Complete any optional feedback form if asked (you can leave it blank if you prefer).
7. Take a screenshot of the confirmation page showing your cancellation date and your account status.

Pro tip: your paid plan remains active until the end of your current billing cycle. You will not lose access to premium features mid-cycle; instead, you'll be automatically downgraded to the free plan on your next renewal date. If you need immediate access removal for security or privacy reasons, contact Invideo support directly and ask for manual account downgrade.

Warning: do not delete your account during this process, as account deletion is separate from cancellation and may result in loss of your project files. Cancel your subscription first, then decide later whether you want to delete your account entirely.

Cancel your invideo subscription on iOS (App store)

If you subscribed to Invideo through Apple's App Store on your iPhone, iPad or iPod Touch, Apple manages your subscription billing directly and you must cancel through Apple, not through Invideo. Invideo has no ability to cancel App Store subscriptions on your behalf.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen to access your Apple ID profile.
3. Select "Subscriptions".
4. Find "Invideo" in your active subscriptions list and tap it.
5. Tap "Cancel subscription" or "Cancel free trial" (the option depends on your subscription type).
6. Confirm your cancellation by tapping the final confirmation prompt.
7. Apple will display a confirmation screen showing your cancellation date and refund eligibility.

Alternatively, you can cancel through the App Store app itself: open App Store, tap your profile icon in the top right, select "Subscriptions", find Invideo and tap "Cancel".

Pro tip: if you cancel near the end of your billing cycle, you may be eligible for a partial refund depending on Apple's refund policy and how long into your billing period you are. Ask Apple support directly about refund eligibility if you cancel mid-cycle.

Warning: Apple charges your payment method automatically on your renewal date unless you cancel before that date. Cancelling after your renewal date will not prevent the charge that just occurred, though you can request a refund from Apple support within 30 days of the charge.

Cancel your invideo subscription on android (Google play)

If you subscribed to Invideo through Google Play on your Android phone or tablet, Google manages your subscription and billing. You cancel through Google Play, not through Invideo's website or app.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions".
4. Tap "Subscriptions".
5. Find "Invideo" in your list of active subscriptions and tap it.
6. Tap "Cancel subscription".
7. Follow any prompts asking you to confirm the cancellation, then tap "Cancel subscription" again to finalize.
8. Google Play will display a confirmation showing when your subscription ends.

Pro tip: if you cancel near your renewal date, Google Play may offer you a partial refund or a bonus credit. Check the confirmation screen carefully to see what refund or credit, if any, you're entitled to receive.

Warning: unlike Apple, Google Play does not always send confirmation emails for subscription cancellations. After you complete these steps, return to your Subscriptions list in Google Play and verify that Invideo no longer appears as an active subscription. If it still shows as active after 24 hours, contact Google Play support.

Cancel invideo by postal mail

If you prefer to send a formal written cancellation notice or if you're having difficulty cancelling through digital channels, you can cancel by registered mail. This method creates a paper trail and is particularly useful if you anticipate a billing dispute.

1. Write a cancellation letter on plain paper or letterhead that includes:
   • Your full name and email address associated with your Invideo account
   • Your Invideo account ID (if you have it; check your account dashboard or billing email)
   • A clear statement: "I request cancellation of my Invideo subscription effective immediately" (or specify a date)
   • The date you wrote the letter and your signature
2. Address the letter to:
   Invideo Inc.
   16192 Coastal Highway
   Lewes, Delaware 19958
   United States
3. Use registered mail with proof of delivery (often called "signature required" or "delivery confirmation" at your local postal office).
4. Keep the postal receipt, tracking number and proof of delivery for your records.
5. Allow 7 to 14 business days for Invideo to process your cancellation after they receive your letter.

Pro tip: Canada Post offers "Signature on Delivery" service for domestic mail and "International Registered Mail" for U.S. addresses. Ask the postal clerk to ensure you receive tracking and proof of delivery; this costs a small extra fee but provides critical evidence if a billing dispute arises later.

Warning: the U.S. postal system is slower than digital cancellation methods. If you need your subscription cancelled urgently, use the web, iOS or Android method instead. Postal mail should be your backup option if other channels don't work.

Invideo pricing in canada

Understanding what you're paying for helps you decide whether cancellation or a downgrade makes financial sense. Invideo's pricing in Canadian dollars varies by plan tier and billing frequency.

Exact prices fluctuate based on regional promotions and currency exchange rates. To see current pricing in Canadian dollars, log into your Invideo account or visit their pricing page directly.

What happens after you cancel invideo

Understanding what you lose and what you keep after cancellation helps you prepare and avoid surprises. This section covers your account status, your projects, and your access to features after your paid plan ends.

Your projects and files

When you cancel and downgrade to the free plan, your existing projects remain in your Invideo account and you can still access them. However, your ability to edit, export and use certain features depends on what the free plan allows. The free plan limits your export options, applies watermarks to all videos you create going forward, and restricts your daily credits.

Projects you created on the paid plan remain in your account, but if you want to export them without a watermark after cancellation, you must export them before your paid plan ends on your renewal date. After the renewal date, all new exports from any project will be watermarked.

Your billing and account status

Cancellation stops all future charges and auto-renewals on your Invideo account. If you cancel mid-cycle (before your renewal date), your account remains on the paid plan until the renewal date arrives, then automatically downgrades to free. You will not receive any credit for the unused portion of your current billing period, unless your cancellation falls within Invideo's 7-day refund window (see the refund section below).

Your login credentials remain active and your account remains open. You can log in to Invideo any time to access your free plan, download your projects, or reactivate a paid subscription if you change your mind.

If you cancel on iOS or android

For App Store and Google Play cancellations, the process is the same: your subscription stops auto-renewing and charges cease. However, Apple and Google keep your subscription records in their systems for your billing history and dispute resolution purposes. If you need a refund or want to file a billing dispute, you must contact Apple or Google directly, as they control all refunds for App Store and Google Play purchases.

Refund policy and your refund eligibility

Invideo's refund policy is strict and depends on whether you've used your subscription credits or exported videos during the current billing period. Stopee recommends reviewing this section carefully before cancelling, as most users are not eligible for refunds.

Invideo's 7-day refund window

Invideo offers refunds within 7 days of purchase or renewal only if you have not used any of the following during the current billing period:

• Created or edited any video projects
• Downloaded or exported any videos
• Used any stock assets, music or footage
• Spent any of your monthly credits

If you've done any of these actions, even once, Invideo considers the subscription "used" and refunds are not granted under their stated policy. This is a common reason why refund requests are denied.

Refunds for app store and google play purchases

If you purchased Invideo through Apple's App Store or Google Play, any refund must be processed through Apple or Google respectively. Invideo cannot force Apple or Google to issue refunds on their behalf. You must contact Apple or Google support directly and request a refund. Apple typically allows refunds within 30 days of purchase; Google's window varies but is often 48 hours to 30 days depending on the circumstance.

Pro tip: if you purchased through the App Store or Google Play and want a refund, contact Apple or Google support immediately, even before cancelling through Invideo. Explain why you want the refund (e.g., you didn't use the service or it didn't work as expected) and request the refund through their system. Cancellation and refund are separate processes.

Invoking consumer protection law for refunds

If Invideo misrepresented its features, failed to deliver the service as advertised, or engaged in deceptive billing practices, you may have grounds for a refund under Canada's Competition Act or your province's Consumer Protection Act, regardless of the 7-day window. For example, if Invideo promised unlimited exports but the service throttled your exports, or if they continued charging you after you cancelled, you have legal recourse.

In such cases, Stopee recommends documenting the problem and sending Invideo a formal complaint via email. If they don't respond or refuse to refund within 14 days, escalate to your provincial consumer protection authority or the Competition Bureau. Include copies of your account statements, screenshots of the misrepresented features and your cancellation proof.

Common mistakes to avoid when cancelling invideo

Cancellation can feel stressful if you're unsure whether you're doing it correctly, but the good news is that these platforms make the process straightforward once you know where to look. Here are the most common errors Stopee sees, and how to avoid them.

Mistake 1: cancelling the app instead of the subscription

Deleting the Invideo app from your phone or device does not cancel your subscription. Your subscription continues to renew and charge you on your renewal date, even if the app is no longer installed. You must cancel the subscription itself through Apple Settings, Google Play or the Invideo website. Reinstalling the app later will restore your access to the same subscription.

Mistake 2: not cancelling before your renewal date

If you forget to cancel before your renewal date, you will be charged for another billing cycle. If this happens within 30 days (Apple) or 48 hours (Google Play for most cases), you can request a refund from Apple or Google. For web subscriptions, contact Invideo support within 7 days of the charge to request a reversal, though they are not obligated to refund if you've used the service during that period.

Mistake 3: not exporting your projects before cancellation

Projects created on a paid plan will have watermarks added to all exports after you downgrade to the free plan. If you have finished videos you want to keep watermark-free, export them before your renewal date arrives. Once your paid plan expires, you can't retroactively remove watermarks from videos already exported with the free tier.

Mistake 4: closing your account instead of cancelling the subscription

Account deletion is permanent and separate from subscription cancellation. If you delete your account, all your projects and files are lost. Cancel your subscription first, keep your account open for as long as you need, and only delete your account if you're absolutely certain you won't need your files again.

Mistake 5: assuming subscription cancellation applies across all platforms

If you have subscriptions on both the Invideo website and the iOS app, you have two separate subscriptions with two separate renewal dates and charges. Cancelling one does not cancel the other. You must cancel each subscription individually through its respective platform. Check all three platforms (web, iOS, Android) to verify you have only cancelled the subscriptions you intend to cancel.

Cancellation checklist and timeline

Use this checklist to stay organized and ensure you've completed every step of the cancellation process. Stopee recommends printing or taking a screenshot of this section so you can reference it as you cancel.

Contacting invideo if cancellation fails

If you've attempted to cancel through the web, iOS or Android and your cancellation doesn't process, or if you're charged after cancelling, contact Invideo support directly. Stopee recommends using email so you have a written record of your request.

Send an email to Invideo's support team (check their website for the current support email address) and include:

• Your full name and email address associated with your account
• Your Invideo account ID
• A clear description of what you've done (e.g., "I clicked 'Cancel subscription' on the web on [date] and received a confirmation, but I was still charged on [date]")
• Screenshots of your cancellation attempt and any confirmation screens
• Proof of the unwanted charge (billing statement or email receipt)
• A request to cancel your subscription and reverse any charges incurred after your cancellation attempt

Give Invideo 7 to 10 business days to respond. If they don't respond or refuse to help, and you believe the charge is unauthorized or the company is engaging in deceptive billing practices, file a complaint with your provincial consumer protection authority or your credit card company. Your card issuer can often reverse unauthorized charges and open a dispute on your behalf.

Why choose stopee for cancellation help

Cancelling subscriptions shouldn't feel complicated or uncertain. Whether you're cancelling Invideo or any other service, Stopee has helped thousands of consumers navigate the cancellation process, recover refunds and protect their rights when companies make cancellation deliberately difficult. We provide step-by-step guidance, warning flags for common traps and direct links to consumer protection resources so you can cancel with confidence.

Visit Stopee today to explore cancellation guides for Invideo and hundreds of other services, access consumer protection templates, and learn your rights as a Canadian consumer. Stopee is your trusted partner in taking control of your subscriptions and your budget.

Quick reference: invideo cancellation address

If you choose to cancel by postal mail, use this address:

Invideo Inc.
16192 Coastal Highway
Lewes, Delaware 19958
United States

Send your cancellation letter via registered mail with proof of delivery. Keep all postal receipts and tracking numbers for your records. Allow 7 to 14 business days for processing.