Manage Invideo

How to cancel invideo in new zealand and protect your subscription rights

What is invideo and why you might want to cancel

Invideo is a browser-based video creation platform that uses AI tools, templates, and stock media to help you produce short and long-form videos quickly. The service works across desktop and mobile apps, with free and paid tiers available.

Paid plans give you access to AI video generation, synthetic avatars, iStock assets, cloud storage, and higher credit limits. However, if you've signed up and realised the platform doesn't fit your workflow, or the monthly cost no longer suits your budget, you have clear cancellation rights in New Zealand.

At Stopee, we help thousands of Kiwis cancel unwanted subscriptions each year. This guide walks you through cancelling Invideo, understanding your refund options, and knowing exactly what happens after you cancel.

Common reasons to cancel invideo

You might cancel because you've finished a short-term project, prefer a different video editor, or want to reduce monthly spending. Perhaps you're not using the free tier features enough to justify the Plus or Max plan costs. Or you may have found a competitor that offers better value for your specific needs.

Whatever your reason, Stopee believes you should cancel on your own terms, without friction or confusion.

Invideo pricing in new zealand

Understanding what you're currently paying helps you decide whether cancellation makes financial sense.

Current plan costs and features

Important pricing notes

These NZD prices are converted from USD at recent exchange rates. Invideo does not publish official New Zealand pricing, so your actual charge may vary slightly depending on currency fluctuations and your payment processor. Always check your invoice for the exact amount charged.

If you're on an annual plan and want to cancel, you may qualify for a refund if you act within the allowed window and have not used the service substantially. We'll cover that in the refund section below.

How to cancel invideo on the web

Cancelling Invideo through the website is the most straightforward method and gives you the clearest record of your request.

Step-by-step web cancellation process

1. Log in to your Invideo account at the official website using your email and password.
   • If you've forgotten your password, use the "Forgot password" link on the login page.
2. Look for your profile icon or account menu, usually in the top right corner of the screen.
   • Click on it to open the account dropdown menu.
3. Select "Subscription" from the menu options.
   • You should see your current plan, next billing date, and billing history.
4. Click the "Cancel" button next to your active subscription.
   • A confirmation dialog will appear asking you to confirm the cancellation.
   • Warning: Read this dialog carefully. Some services show a "retain access" option at this stage. Make sure you're selecting the actual cancel button, not a pause option.
5. Select "Yes, cancel" or the equivalent confirmation button to proceed.
   • Invideo may display a short feedback form or exit survey.
   • This is optional; you can skip it or complete it if you wish to share feedback.
6. Complete the cancellation form to finalise your request.
   • You should receive an on-screen confirmation and a confirmation email within minutes.
   • Pro tip: Screenshot the confirmation screen and save the confirmation email for your records. This protects you if billing disputes arise later.

Warning: Do not assume cancellation is complete until you receive written confirmation from Invideo. Some services continue billing if you don't see an explicit confirmation.

What to expect after clicking cancel

After you submit your cancellation request, Invideo will send you a confirmation email to the address associated with your account. Check your inbox and spam folder within 5 minutes. The email should clearly state your cancellation date and your final billing date.

How to cancel invideo on mobile apps

If you subscribed to Invideo through Apple's App Store or Google Play Store, you cannot cancel directly through Invideo. You must cancel through the app store that processed your payment.

Cancel invideo on iOS (Apple app store)

1. Open the Apple App Store app on your iPhone or iPad.
   • Tap the profile icon in the bottom right corner.
2. Tap "Subscriptions" at the top of the screen.
   • You'll see a list of all active subscriptions linked to your Apple ID.
3. Find "Invideo" in the list and tap on it.
   • You should see your current plan, renewal date, and pricing details.
4. Tap "Cancel Subscription" or "Edit" to access cancellation options.
   • Apple will ask you to confirm your reason for cancelling.
   • This is optional feedback; you can select any reason or skip it.
5. Confirm the cancellation when prompted.
   • Your subscription will end on the next renewal date.
   • Pro tip: Screenshot the cancellation confirmation from Apple for your records.

Important: Invideo cannot cancel App Store subscriptions on your behalf. If you contact Invideo support about cancelling an iOS subscription, they will direct you back to Apple. Cancel directly through the App Store to avoid delays.

Cancel invideo on android (Google play store)

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
2. Select "Payments and subscriptions" from the menu.
   • Then tap "Subscriptions."
3. Find "Invideo" in your active subscriptions list and tap on it.
   • You'll see your plan details and next billing date.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Google Play may ask for feedback on why you're cancelling.
5. Confirm your cancellation.
   • Your access will end on your current billing cycle's expiry date.
   • Pro tip: Take a screenshot of the final confirmation screen.

Warning: Like Apple, Google Play Store controls Android subscriptions. Invideo cannot process app store cancellations directly. Always cancel through the store itself.

What happens after you cancel invideo

Cancellation can feel uncertain, especially if you're worried about losing access to your projects. Here's exactly what to expect.

Access and service during your final billing cycle

Your Invideo account remains active and fully functional until the end of your current billing period. If you cancel mid-month, you keep the full paid plan features until your renewal date arrives.

On your renewal date, you automatically downgrade to the free tier. You lose access to premium features like commercial-use iStock assets, higher storage limits, and additional avatars, but your basic account and projects remain accessible.

Your account, projects, and data

Invideo does not delete your account, projects, or saved media when you cancel. All your creations remain stored in your account on the free tier.

However, you will not be able to download or export video content that required paid plan credits after downgrading. If you want to preserve your work, export or download any videos you've created before your final billing date arrives.

Pro tip: Before you cancel, log in and check which projects were created with paid plan features. If you need to keep them, export them to your computer or cloud storage while you still have paid access.

Payment details and billing

Invideo automatically removes your payment card or payment method after cancellation processes. You will not be charged again unless you reactivate a paid plan.

Check your bank or credit card statements for a few weeks after cancellation to confirm no further charges appear. If you see a charge after your cancellation date, escalate the issue immediately (see the consumer rights section below).

Invideo refund policy and how to claim

Invideo offers limited refunds, but they exist. Understanding the eligibility window and the "unused subscription" rule is critical.

Refund eligibility rules

You can request a refund within 7 days of purchase or renewal if you have not used the subscription during the current billing period. "Not used" means you have not generated, downloaded, or otherwise accessed videos or stock assets in that billing cycle.

If you have used the service-even to generate a single video or download one iStock asset-your subscription is considered used and is not refundable. Invideo's policy is firm on this point.

Important: The 7-day window starts from your purchase date or renewal date. If you subscribe on 1 June and do nothing with the service, you have until 8 June to request a refund. On 9 June, your eligibility expires.

How to request a refund

1. Visit the Invideo help centre and locate the refund policy page or contact form.
   • Search for "refund" or "billing" in their help section.
2. Submit a refund request form with your order details.
   • Include your order ID, subscription plan, and the date of purchase.
   • Clearly state that you have not used the service in the current billing period.
3. Wait for Invideo's email reply, which typically arrives within 12 to 24 hours.
   • Check your spam folder if you don't see it in your inbox.
4. If your refund is approved, the credit will return to your payment method within 5 to 10 business days.
   • Your bank or card issuer may take an additional 1 to 3 business days to process the refund.

Pro tip: If you subscribe via the Apple App Store or Google Play Store, you cannot request refunds from Invideo directly. You must request refunds through Apple or Google, respectively. Apple typically allows refund requests up to 14 days after purchase through their system.

Refund disputes and escalation

If Invideo denies your refund and you believe you meet the criteria, you have consumer rights. In New Zealand, the Consumer Guarantees Act 1993 protects you against misleading conduct and guarantees that services must be of acceptable quality and fit for purpose. If Invideo misrepresented the service or it failed to meet reasonable expectations, you may escalate your dispute.

Document everything: your payment receipt, cancellation confirmation, email correspondence with Invideo, and any screenshots showing service issues. If Invideo refuses to cooperate, contact the Commerce Commission or seek advice from a consumer advocacy service like Stopee.

Your consumer rights under new zealand law

Knowing your legal protections gives you leverage if Invideo refuses to honour your cancellation or refund request.

Consumer guarantees act protections

The Consumer Guarantees Act 1993 is New Zealand's primary consumer protection law. It guarantees that every service you purchase must be of acceptable quality, fit for purpose, safe, and free from faults. It also prohibits businesses from making false or misleading representations about their services.

If Invideo continues to bill you after cancellation, or if they misrepresented features available in the free tier versus paid tiers, you have grounds to lodge a complaint.

Billing errors and disputed charges

If Invideo charges your card after you've successfully cancelled, this is a billing error. Contact your bank or card issuer immediately and report the charge as unauthorised or erroneous. Most banks in New Zealand offer dispute resolution processes that can reverse unwanted charges within 30 to 90 days of the transaction.

Simultaneously, contact Invideo support with your cancellation confirmation email and your bank's dispute reference number. Request an immediate reversal and explanation for the charge.

Escalation pathways if invideo refuses to help

If Invideo ignores your requests or disputes your refund unfairly, escalate to the Commerce Commission, New Zealand's government consumer regulator. You can also lodge a complaint with your payment provider, who may reverse the charge and investigate Invideo's billing practices.

At Stopee, we've helped countless New Zealand consumers escalate disputes like these. We recommend documenting all correspondence and keeping copies of receipts, confirmation emails, and screenshots of your account settings showing cancellation requests.

Common mistakes when cancelling invideo

Cancellation should be straightforward, but many people accidentally extend their subscription or miss the refund window. Avoid these pitfalls.

Mistake 1: confusing pause with cancel

Some subscription services offer a "pause" option that halts billing temporarily but keeps your account and data intact. If you click pause instead of cancel, you will still be charged when the pause period ends.

Always look for the word "cancel" or "terminate subscription." If you see "pause," "suspend," or "freeze account," that is not the same as cancellation. Stopee recommends scrolling down past any pause options to find the actual cancellation button.

Mistake 2: cancelling through the app instead of the web for app store subscriptions

If you subscribed via Apple App Store or Google Play Store, cancelling through the Invideo app itself will not work. The app may show a cancel button, but Invideo cannot actually process app store cancellations. You must cancel through the app store.

Pro tip: If you're unsure whether you subscribed through the web, an app store, or directly via Invideo, check your most recent receipt or your email confirmation. It will state which payment method and platform processed the charge.

Mistake 3: not checking for confirmation within minutes

After you submit a cancellation request, verify that you receive a confirmation email within 5 minutes. If no email arrives, log back into your account and check the Subscription page to confirm the status changed.

If the status still shows "active" or your card is still listed as active, repeat the cancellation steps or contact Invideo support immediately. Don't wait-billing errors compound quickly.

Mistake 4: forgetting to export your projects before downgrading

Once you downgrade to the free tier, some of your paid projects may become inaccessible or undownloadable. Export or back up any important videos before your final billing date.

Mistake 5: missing the 7-day refund window

Invideo's refund window is strict: 7 days from purchase or renewal. If you delay submitting your refund request, you'll miss eligibility. Mark your calendar if you think you might want a refund and submit your request early.

Cancellation checklist for invideo

Use this checklist to confirm you've completed every step and protected yourself.

Should you cancel invideo, or should you keep it?

Before you cancel, consider whether the service truly isn't a fit, or whether a smaller adjustment might solve your issue.

Reasons to keep invideo

If you create videos regularly, use the AI generation features, and find the iStock asset library valuable, Invideo's Plus plan at NZ$48.80/month may deliver genuine value. The annual plan saves roughly 20%, bringing the effective cost to NZ$34.90/month, which is competitive against solo video editing tools.

If you're on a trial or testing phase, consider completing one full project before deciding. Many creators cancel too early, before they've fully explored the platform's capabilities.

Reasons to cancel invideo

If you've completed your project, prefer a different editor, or find the monthly cost unsustainable, cancellation is the right choice. Unused subscriptions are a waste of money, and Stopee supports anyone who decides to cut unnecessary expenses.

If the service hasn't served your workflow within the first month, cancel immediately and reclaim your refund. There's no benefit in paying for something that doesn't align with your process.

Getting help with your invideo cancellation

Cancellation should be simple, but if you encounter resistance or confusing steps, support is available.

Invideo support contact methods

You can reach Invideo's help team through their official help centre, where you'll find cancellation guides, contact forms, and email support channels. Response times typically fall between 12 and 24 hours.

For urgent billing issues, include your order number and account email in your first message, and clearly state that you've successfully cancelled but are still being charged.

When to contact stopee or a consumer advocate

If Invideo refuses to cancel your subscription, denies a valid refund claim, or continues billing after cancellation, Stopee recommends escalating through formal consumer channels rather than continuing back-and-forth emails.

Stopee has supported thousands of New Zealand consumers in disputing unfair billing practices and securing refunds. If you're stuck, contact the Commerce Commission or reach out to a consumer advocacy service. You have rights, and they are worth exercising.

Final thoughts and next steps

Cancelling Invideo is a straightforward process when you follow the steps carefully and document your actions. Log in, find your subscription settings, click cancel, confirm, and save your confirmation email. For app store subscriptions, cancel through Apple or Google, not through Invideo itself.

After cancellation, you keep full access until the end of your billing cycle. Export any projects you want to keep, and monitor your bank statement for any unexpected charges.

If you qualify for a refund within the 7-day unused-subscription window, submit your request quickly. If Invideo disputes your claim unfairly, you have consumer protections under the Consumer Guarantees Act 1993.

Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute billing errors, and reclaim refunds. Whether you're cancelling Invideo or another service, our guides and advocacy support are here to empower you. Visit Stopee today to explore cancellation guides for other services or learn more about your consumer rights in New Zealand.

Invideo contact and billing address

Billing and account support

Invideo does not maintain a dedicated postal address in New Zealand. The company's corporate headquarters is located in the United States, and cancellations are processed entirely online through your account settings.

For billing disputes or cancellation issues, use Invideo's help centre contact form or email support. Include your account email address, order number, and a detailed description of your issue. Stopee strongly recommends following up via email if you don't receive a response within 24 hours.

If Invideo's support does not resolve your issue, escalate through the Commerce Commission (comcom.govt.nz) or your bank's dispute resolution team. You can also contact consumer advocacy services like Stopee to discuss your options.