Manage Invideo

How to cancel your InVideo subscription in UAE and protect your account

Understanding InVideo and why you might cancel

InVideo is a cloud-based video creation platform that uses templates, AI tools, and stock assets to help you produce professional videos without advanced editing skills. The service appeals to marketers, small business owners, educators, and content creators who need fast video production workflows.

Whether you signed up for the free trial, tested a paid plan, or simply moved to a different platform, cancelling your InVideo subscription should be straightforward. At Stopee, we help thousands of consumers navigate subscription cancellations safely and know that understanding your options upfront saves frustration and unexpected charges.

What InVideo offers

InVideo's key features include a large template library, AI-powered video generation (measured in minutes per month), access to iStock assets, cloud storage, multi-user collaboration, and voice cloning technology. Your plan level determines how many AI minutes you receive monthly, which assets you can access, how much storage space you get, and whether you can download videos without watermarks.

When cancellation makes sense

You might cancel if you've finished a project, prefer a competitor platform, want to switch to the free plan, or simply don't use the service enough to justify the monthly cost. The good news: InVideo lets you cancel at any time without penalties, and your paid access continues through the end of your current billing cycle.

Your consumer rights under UAE law

As a consumer in the United Arab Emirates, you're protected by UAE Law No. 24 of 2006 (Consumer Protection Law) and additional regulations that govern digital services and online purchases.

Key protections that apply to your InVideo subscription

Under UAE consumer law, you have the right to accurate service information before purchase, fair contract terms, and protection against misleading advertising. If InVideo fails to deliver promised features or misrepresents its service, you can request cancellation and a refund through the relevant authority.

Additionally, if you subscribed through an app store (Apple App Store or Google Play), you're also covered by that platform's refund policies, which sometimes offer stronger consumer protections than the vendor's own policy.

Your escalation options if InVideo refuses to cancel or refund

If InVideo doesn't respond to your cancellation request or denies a refund you believe you're entitled to, you can escalate to the Department of Municipality and Transport (DMT) Consumer Protection Department or file a complaint with the UAE Federal Authority for Consumer Protection (FACP). Stopee recommends documenting all communication attempts before escalating, as authorities will ask for this evidence.

How to cancel your InVideo subscription step by step

InVideo offers three distinct cancellation pathways depending on where and how you subscribed. Stopee has verified each method so you know exactly what to expect.

Method 1: web browser cancellation (recommended and fastest)

Cancelling through the InVideo website is the quickest route and gives you the most control. You'll need access to the email and password associated with your account.

1. Open your web browser (Chrome, Safari, Firefox, or Edge) and visit invideo.io (not the mobile app, as app-based cancellation is limited).
2. Enter your email address and password to log into your account.
   • Tip: If you've forgotten your password, click "Forgot password?" and reset it before proceeding.
3. Look for your profile icon in the top-right corner of the page and click it to open the profile menu.
4. Select "Subscription" or "Billing" from the dropdown menu (exact wording may vary slightly).
5. Click the "Cancel" button next to your active plan.
   • Warning: Some plans may show additional details before offering the cancel option-read these carefully.
6. A confirmation window will appear asking "Yes, cancel my subscription?" or similar language. Click "Yes" or "Confirm cancellation."
7. You'll see a confirmation message on screen. Your paid plan remains active until the end of your current billing period; after that, your account automatically downgrades to InVideo's free plan.
8. Save a screenshot of the confirmation page for your records.

Pro tip: Cancellation via the web takes 2-3 minutes and is the method Stopee recommends because it's instant, documented, and you avoid app store complications.

Method 2: cancelling an iOS subscription (Apple app store)

If you subscribed to InVideo through the Apple App Store on your iPhone or iPad, you must cancel through Apple's subscription management system. InVideo cannot cancel App Store subscriptions on your behalf.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the settings screen.
3. Select "Subscriptions" from the menu.
   • Note: This is different from "Passwords and Security"-make sure you choose Subscriptions.
4. Find "InVideo" in your active subscriptions list and tap it.
5. Tap "Cancel Subscription" at the bottom of the screen.
6. Select your reason for cancelling from the dropdown menu (optional, but helps Apple understand user feedback).
7. Tap "Confirm" or "Cancel Subscription" to finalize the cancellation.
8. You'll receive a confirmation email from Apple. Your paid access continues until the end of your current billing period.

Warning: If you're having trouble finding InVideo in your subscriptions, it may be listed under a different name or you may be using a web subscription instead. Double-check by searching for "InVideo" or "Invideo AI" in your subscriptions list.

Method 3: cancelling an android subscription (Google play store)

Android users who purchased InVideo through the Google Play Store must manage cancellation within Google Play, not through InVideo directly.

1. On your Android phone or tablet, open the Google Play app.
2. Tap your profile icon in the top-right corner and select "Payments and subscriptions."
3. Tap "Subscriptions" to view your active subscriptions.
4. Find and tap "InVideo" in your subscriptions list.
5. Tap "Cancel subscription" at the bottom of the page.
6. Select a reason for cancelling (optional).
7. Tap "Cancel subscription" again to confirm.
8. Google will send you a confirmation email. Your plan remains active through the end of your billing period.

Pro tip: If you're unsure whether you subscribed via Google Play or directly through InVideo, check your email receipts. Google Play receipts will show "Google Play" in the sender, while direct web subscriptions show "InVideo" as the vendor.

What happens to your account after you cancel

Cancelling InVideo doesn't mean immediate loss of access-the platform respects the time you've paid for.

Your account access during and after the cancellation period

After you cancel, your paid subscription remains fully active until the end of your current billing cycle. You keep all paid features, AI minutes, storage, and export allowances during this time. Once the billing period ends (for example, if you cancel on the 15th of a monthly subscription that renews on the 30th, you keep paid access until the 30th), your account automatically downgrades to InVideo's free plan.

The free plan includes limited AI minutes, reduced storage (typically 2-5 GB), watermarked exports, and access to fewer stock assets. Your existing projects remain accessible but subject to these free-plan limits.

Your data, projects, and videos

InVideo does not delete your account, projects, or uploaded assets when you cancel. All your work remains in your account under the free plan's storage allowance. However, if your projects consume more storage than the free plan permits, you may not be able to access or download them after downgrading.

Important: Before your paid plan expires, download and save any videos or assets you want to keep long-term. Store them locally on your computer or backup service to avoid losing work due to storage limit changes.

Billing stops after cancellation

No renewal charge appears on your payment method after the current billing period ends. You won't receive surprise charges, and your payment card is no longer associated with an active InVideo subscription.

InVideo pricing and plan comparison

Understanding what you're paying for helps you decide whether to cancel or switch plans. Below are InVideo's approximate monthly prices in UAE AED (as of the last update; prices may vary).

If you're cancelling because you don't need 50 or more AI minutes monthly, downgrading to the free plan might be a better option than cancelling entirely. You keep your projects and can always upgrade later if your needs change.

Will you receive a refund when you cancel

InVideo's refund policy is strict, so understanding it before cancelling saves disappointment.

InVideo's refund policy for web purchases

InVideo offers a refund only under specific conditions: you must request it within 7 days of your original purchase or renewal date, and you must not have generated or downloaded any videos or assets during that billing period.

"Not used" means you haven't created any video projects, exported any files, or consumed any AI minutes. If you've logged in and clicked around but produced no content, you may still qualify. However, if you've generated even one video, downloaded assets, or used any AI features, InVideo will typically deny your refund request.

Example: You purchase the Plus plan on June 1st and realize by June 4th it's not what you expected. You've only previewed templates and haven't generated videos. You email support requesting a refund, and if processed before June 8th, you may receive one. If you'd already created and exported two videos, the refund would likely be denied.

Refunds through app stores (Apple and google)

If you subscribed via the Apple App Store or Google Play Store, the respective app store's refund policies apply instead of InVideo's policy. Apple typically allows refunds within 14-15 days of purchase if you request them through the App Store app or Apple's website. Google Play offers similar flexibility.

To request a refund from Apple, visit reportaproblem.apple.com, find your InVideo charge, and select "I'd like a refund for this purchase." For Google Play, open the Google Play app, go to your account, find the purchase, and select "Request a refund."

Pro tip: App store refunds don't require you to cancel your subscription first-you can request a refund independently. However, if your refund is approved, your subscription may automatically cancel or revert.

What if InVideo denies your refund

If InVideo refuses a refund you believe you're entitled to, gather all documentation (purchase receipt, cancellation confirmation, screenshots of your account activity) and escalate to the UAE Federal Authority for Consumer Protection. Stopee has found that authorities often side with consumers when the service provider hasn't been transparent about usage restrictions or refund timelines.

Common mistakes that trap you into paying longer

Cancelling a subscription feels simple, but a few easy oversights can leave you charging for months longer than intended. We've seen this happen repeatedly, and Stopee wants you to avoid these pitfalls.

Mistake 1: cancelling only the app without cancelling the underlying subscription

Uninstalling the InVideo app from your phone does not cancel your subscription. The app and the subscription are separate entities. You must cancel your subscription through the web, App Store (if iOS), or Google Play (if Android), then uninstall the app. Failing to do this means you keep paying monthly while believing you've cancelled.

Mistake 2: assuming your payment method removal cancels the subscription

Removing your credit card from InVideo's payment settings does not cancel your subscription. When your billing date arrives and the card is missing, InVideo will send payment failure notifications or suspend your account-not automatically cancel. You must explicitly click "Cancel Subscription" to stop future charges.

Mistake 3: cancelling mid-cycle and expecting an immediate refund

InVideo does not provide pro-rated refunds or credits if you cancel in the middle of a billing period. If your monthly renewal is on the 30th and you cancel on the 15th, you've still paid for the full month-that money is not refunded. Your paid access simply continues until the 30th. Plan your cancellation timing accordingly if refund eligibility matters.

Mistake 4: not documenting your cancellation

After confirming cancellation, take a screenshot or save the confirmation email. If InVideo's billing system malfunctions and charges you again (rare but possible), proof of your cancellation protects you when disputing the charge with your bank or the payment processor.

Step-by-step cancellation checklist

Use this checklist to ensure you cancel correctly and protect yourself from accidental charges.

1. Decide which cancellation method matches how you subscribed (web, App Store, or Google Play).
2. Log into your InVideo account (web) or open your device's subscription settings (app stores).
3. Navigate to Subscription or Billing settings and locate the cancel button.
4. Read any pre-cancellation messages or refund terms InVideo displays.
5. Click "Cancel" and confirm your choice when prompted.
6. Capture a screenshot of the cancellation confirmation page.
7. Save the confirmation email InVideo sends (check your spam folder if you don't see it within 10 minutes).
8. If you subscribed via an app store, verify cancellation also appears in your app store account settings (sometimes double-confirmation is needed).
9. Mark your calendar for when your current billing period ends-that's when your paid access expires.
10. Before that date, download and save any projects or videos you want to keep.
11. On the renewal date, confirm that no charge appears on your payment method.
12. If unexpected charges occur within 30 days, contact your bank or payment provider to dispute them, using your cancellation screenshots as evidence.

Why consumers choose to cancel or keep InVideo

Understanding both sides of the decision helps you know whether cancellation is right for you or if a plan adjustment might be better.

Why people cancel

Users cancel InVideo when they finish their project, switch to a simpler competitor (like Synthesia or Descript), find the free plan sufficient, or discover they don't use video creation frequently enough to justify the monthly cost. Others cancel because the template library doesn't match their creative vision or they prefer manual editing over AI-driven workflows.

Why people keep InVideo

Subscribers continue with InVideo when they produce videos regularly (marketing content, social media clips, educational material), value the AI time-saving, or rely on the multi-user collaboration features for team projects. The platform's ease of use appeals to non-technical creators who would struggle with traditional video editors.

Middle-ground options before cancelling

If you're on the fence, consider downgrading to a lower plan instead of cancelling entirely. If you're on the Max plan (AED 279+) but only use 60 AI minutes per month, the Plus plan (AED 128) offers more than enough and cuts your cost by 50 percent. Alternatively, switch to the free plan for a month to see if you miss the paid features. Many users find the free tier adequate for occasional projects.

Your plan at a glance: keep, downgrade, or cancel

This comparison table helps you decide your best next step based on your usage and budget.

Final steps and support if issues arise

If your cancellation doesn't process or charges continue after cancellation, you have clear recourse options.

What to do if InVideo continues charging after cancellation

If you receive an unexpected charge more than 5 days after your confirmed cancellation, contact InVideo support immediately with your cancellation screenshot and confirmation email. Stopee recommends emailing support@invideo.io or using InVideo's help portal at help.invideo.io.

If InVideo doesn't respond within 7 business days or refuses to reverse the charge, file a chargeback dispute with your bank or payment provider. Provide them with your cancellation proof, and most financial institutions will reverse unauthorized charges within 10-30 days.

Escalation to UAE consumer protection authorities

For persistent billing disputes or if InVideo acts in bad faith, file a formal complaint with the UAE Federal Authority for Consumer Protection (FACP) or the relevant emirate's consumer protection department. Stopee recommends including your cancellation confirmation, all billing receipts, and copies of unanswered support emails. These authorities investigate subscription disputes and often require refunds on your behalf.

Contact information for InVideo support

Before escalating legally, attempt resolution directly: visit help.invideo.io or email support at the address on your billing receipt. Response time typically ranges from 24-72 hours.

Summary and next steps

Cancelling InVideo is straightforward when you follow the correct method for how you subscribed: web cancellation is fastest, while app store subscriptions require management through Apple or Google. Remember that your paid access continues through the end of your billing cycle, and no refund is issued unless you cancel within 7 days of purchase and haven't used the service.

Before cancelling, download and backup any videos or projects you want to keep, because downgrading to the free plan includes reduced storage. If InVideo denies a refund you believe you deserve, UAE consumer law and the Federal Authority for Consumer Protection give you the right to escalate and recover your money.

Stopee has helped thousands of consumers cancel subscriptions safely and without surprise charges. Whether you're moving to a different video platform, switching to the free plan, or stepping away from video creation entirely, you now have the exact steps and knowledge to proceed with confidence. Use this guide as your reference, follow the checklist, and document your cancellation for protection.

Questions or need additional support? Stopee is here to help. Explore more subscription cancellation guides at stopee.com, or bookmark this page for future reference.