Manage Invideo

How to cancel invideo and stop charges before your next billing date

What you need to know about invideo before you cancel

Invideo is a cloud-based video creation platform designed for marketers, content creators, small business owners, and teams in the Philippines who need fast video editing, AI-powered generation, stock media, and professional templates in one subscription. Understanding what you are actually paying for helps you decide whether cancellation makes sense right now.

What invideo actually includes in each paid plan

Invideo operates on a freemium model with a free tier at ₱0.00 and three paid plans that renew automatically each month. The platform gives you AI video generation minutes, iStock media credits, cloud storage, and the ability to export videos without the Invideo watermark-features that most paying customers subscribe for.

Your subscription tier determines how many resources you access during each billing cycle. Once your AI generation minutes or media credits run out, you either stop creating or upgrade to a higher plan. This is why many users find themselves surprised by how quickly their monthly allowance depletes.

Why invideo users cancel and what you should check first

Cancellation requests usually come down to three reasons: the cost no longer fits your budget, you are not using the features enough to justify the monthly spend, or you hit the monthly resource limit faster than expected and do not want to upgrade.

Before you cancel, open your account dashboard and review how many AI minutes or iStock credits you actually used this billing cycle. If you have barely scratched the surface of your allowance, cancellation might not be your best move-you might just need a smaller plan. If you burned through everything in the first two weeks, that signals your workflow has outgrown your current tier.

Take a screenshot of your next billing date and current plan name. Download any finished videos or project files you want to keep. Invideo does not clearly spell out what happens to your project data after cancellation, so the safest approach is to export everything before your paid access expires.

Your consumer rights when canceling invideo in the philippines

As a consumer in the Philippines, you have legal protections under the Consumer Act of the Philippines (Republic Act No. 7394) that cover unfair billing practices, misleading contract terms, and your right to cancel subscription services without unreasonable barriers.

What the consumer act of the philippines says about cancellations

The Consumer Act protects you against deceptive practices and gives you the right to cancel recurring charges. If Invideo makes cancellation deliberately difficult, does not honor your cancellation request within a reasonable timeframe, or continues to charge you after you cancel, you have grounds to file a formal complaint with the Department of Trade and Industry (DTI).

Keep records of every cancellation attempt-email timestamps, screenshots of your account status, and copies of any support responses. These become your evidence if a charge appears on your next statement and you need to escalate.

What to do if invideo refuses to cancel or keeps charging you

If you cancel Invideo but a charge still appears on your next billing date, first check your account to confirm your plan status shows "Free" or "Downgraded." If the charge persists despite a confirmed cancellation, contact support@invideo.io immediately with your cancellation confirmation screenshot and transaction ID.

If Invideo does not respond within 10 business days or refuses to refund an unauthorized charge, file a complaint with the DTI Consumer Affairs Group. You can also contact your bank or payment processor to dispute the charge. Stopee has helped thousands of consumers in the Philippines navigate these disputes by teaching them how to document the problem and escalate properly.

How to cancel invideo on the web (your account)

If you subscribed directly through Invideo's website using your email and credit card, the cancellation path is straightforward when you follow each step in order and confirm you see the final success message.

Step-by-step cancellation from your invideo account

1. Sign in to your Invideo account using your email and password
   • Visit the login page on the Invideo website
   • Enter your registered email address
   • Enter your password
   • Click "Sign in"
2. Navigate to your account settings and subscription page
   • Look for your profile icon or avatar at the top right of the screen
   • Click your profile icon
   • Select "Subscription" or "Billing" from the menu
   • Your current plan, renewal date, and payment method appear on this page
3. Find and click the "Cancel" or "Downgrade" button
   • Scroll to the section showing your active paid plan
   • Look for a button labeled "Cancel subscription" or "Cancel plan"
   • Do not confuse this with the "Change plan" button, which upgrades or downgrades instead of canceling
4. Confirm the cancellation when prompted
   • Invideo displays a pop-up or confirmation page asking "Are you sure you want to cancel?"
   • Click "Yes, cancel" or "Confirm cancellation"
   • Read any final message about your refund eligibility or final charge date
5. Capture the final confirmation screen before you close the browser
   • Take a screenshot or photo showing your plan has been canceled
   • The screen should show "Your subscription will end on [date]" or "Plan: Free"
   • Record the exact time and date you see this message
6. Check your email for a cancellation confirmation message from Invideo
   • Look in your inbox and spam folder within 1 hour
   • The email should reference your cancellation request and final billing date
   • Forward this email to yourself or save it in a folder labeled "Invideo cancellation"

Pro tip: Invideo's paid access stays active until the last day of your current billing cycle. If you cancel on the 15th of a month and your billing cycle runs from the 1st to the 30th, you keep full access until the 30th. This is your final window to export videos and download assets you need.

Warning: Do not rely on simply deleting the Invideo app from your phone or stopping notifications. App deletion does not cancel your subscription-it only hides the app. You must complete the cancellation steps in your web account to stop future charges.

How to cancel invideo if you subscribed through app store or google play

If you downloaded the Invideo app on an iPhone or Android phone and subscribed through Apple or Google instead of directly through Invideo's website, you must cancel through that app store, not through the Invideo app itself.

Canceling on apple app store (iPhone or iPad)

1. Open the App Store app on your iPhone or iPad
   • Look for the blue icon with a white silhouette
   • Tap it to open the App Store
2. Tap your profile icon at the top right
   • Your profile picture or initials appear in the top right corner
   • Tap it
3. Select "Subscriptions" from the menu
   • Scroll down and tap "Subscriptions"
   • A list of all your active subscriptions appears
4. Find Invideo in the subscriptions list and tap it
   • Look for "Invideo" or "Invideo AI" in the list
   • Tap the Invideo entry
5. Tap "Cancel subscription" or "Cancel" at the bottom
   • A confirmation message explains your access ends on a specific date
   • Tap "Confirm" or "Yes, cancel"
6. Take a screenshot showing the subscription status changed to "Expires on [date]"
   • This proves you canceled before the next renewal
   • Save the image with today's date in the filename

Canceling on google play store (Android phone)

1. Open the Google Play Store app on your Android phone
   • Look for the colorful triangle icon
   • Tap it to open Google Play
2. Tap your profile icon at the top right
   • Your profile picture or initial appears in the top right
   • Tap it
3. Select "Payments and subscriptions" or "Subscriptions"
   • Tap "Payments and subscriptions"
   • Then tap "Subscriptions"
4. Find Invideo in your active subscriptions list
   • Scroll through your subscriptions
   • Tap on "Invideo" or "Invideo AI"
5. Tap "Cancel subscription"
   • Google Play shows you the final charge date and asks you to confirm
   • Tap "Continue" or "Yes, cancel"
6. Take a screenshot of the cancellation confirmation
   • The screen should show your subscription status changed or your access end date
   • Save this image immediately

Pro tip: Both Apple App Store and Google Play send you an automatic confirmation email when you cancel. Check your email inbox for a message from Apple or Google within 1 hour. If you do not see it, contact their customer support to verify the cancellation went through.

Warning: Invideo's support team cannot cancel App Store or Google Play subscriptions for you. If you email support@invideo.io to cancel an App Store or Google Play subscription, they will respond telling you to cancel through that app store instead. This delays your cancellation and increases the risk of an unwanted charge. Always cancel through the app store where you subscribed.

What happens after you cancel invideo

Cancellation does not end your access immediately. Invideo allows you to use your paid plan features until the last day of your current billing cycle, after which your account automatically downgrades to the free plan.

Your account timeline after cancellation

When you cancel, Invideo stops charging you starting on your next billing renewal date. Your paid features and resource allowances (AI generation minutes, iStock credits, storage) remain active and usable until the last day of your current billing month. After that date, your account reverts to the Free plan with limited features.

Any projects you created stay in your account. You can still view, edit, and export them after downgrading to Free, but you may hit lower limits on creation tools and credits. Downloaded or exported videos remain on your device forever-Invideo does not delete them when your subscription expires.

Stopee recommends treating the period between cancellation and downgrade as your final window to extract everything valuable from your account. Download finished video files, export project templates, save any custom media you uploaded, and back up any invoices or receipts.

What data stays and what disappears

Your project files, created videos, and account history remain accessible after you downgrade to the Free plan. You lose the ability to generate new AI videos beyond the free tier limit, access the full iStock library, or use premium templates. Your previous billing history and account creation date stay recorded.

Invideo does not clearly state how long your Free account remains active if unused. The safest assumption is to assume your account could be deleted after extended inactivity (typically 1 to 2 years with no login). If you think you might return to Invideo later, log in once every few months to keep the account active.

Refunds and what to expect after canceling invideo

Invideo's refund policy depends on when you cancel and how much you have used your account. Understanding these rules prevents frustration and helps you know whether a refund is possible.

When invideo will and will not refund you

Invideo does not offer refunds for partial months or unused credits if you cancel mid-cycle. The company's position is that you received access to the full feature set for the month and can continue using it until the end of your billing period. If you cancel on day 5 of a 30-day month, you do not get back the cost for the remaining 25 days.

However, if you cancel within 14 days of your initial purchase and your account shows minimal usage (few or no videos generated, few credits used), you may qualify for a refund as a first-time subscriber. This window is short, so contact support@invideo.io within 2 weeks of your first charge if you want to request it.

If Invideo charged you after you completed the cancellation steps, that constitutes a billing error and you have the right to request a refund. Provide your cancellation confirmation screenshot, the erroneous charge date, and your transaction ID. Stopee has assisted many consumers in the Philippines who successfully disputed unauthorized charges by presenting clear documentation of their cancellation date.

How to request a refund if eligible

1. Email support@invideo.io with the subject line "Refund request - [your account email]"
   • Use this exact subject format so your request gets routed to billing
   • Include your registered email address in the body
2. Explain why you believe you qualify for a refund
   • If within 14 days of first purchase: explain you want to use the first-purchase grace period
   • If charged after cancellation: attach your cancellation confirmation screenshot and the erroneous charge date
   • If account usage is minimal: mention the number of videos created and credits used
3. Attach all supporting evidence
   • Screenshot of your subscription cancellation confirmation
   • Screenshot of your account showing "Free plan" or "Downgraded"
   • Email confirmation of cancellation from Invideo (if you have it)
   • Transaction ID or receipt number from your bank or credit card statement
4. Wait for a response from Invideo's support team
   • Expect a reply within 3 to 7 business days
   • If you do not hear back within 7 days, send a follow-up email
5. If Invideo denies your refund, escalate through your bank or payment processor
   • Contact your credit card company or PayPal and initiate a dispute
   • Provide your cancellation evidence and the denied refund email from Invideo
   • Banks often reverse charges within 30 to 60 days if you document the issue

Pro tip: Keep your cancellation confirmation screenshot forever. This single image is your strongest piece of evidence if a dispute arises. Many consumers lose refund disputes because they delete confirmation emails or do not capture the final account status.

Common mistakes people make when canceling invideo

Canceling a subscription sounds simple, but small missteps can leave you charged when you thought you had canceled. These are the traps Stopee sees most often, and how to avoid each one.

Mistake one: canceling the app without canceling the subscription

Your first instinct might be to uninstall the Invideo app from your phone. Uninstalling does absolutely nothing to stop charges. The subscription lives on your Apple App Store or Google Play account, not on your phone. Deleting the app simply hides it from your home screen and removes your ability to easily notice future charges.

Always cancel the subscription itself through App Store or Google Play before deleting the app. After you see the cancellation confirmation, feel free to uninstall.

Mistake two: assuming the web cancellation applies to mobile subscriptions

If you subscribed through your phone's app store, canceling through the Invideo website does not work. Your subscription is managed by Apple or Google, not directly by Invideo. You must cancel through the same platform where you subscribed.

Many users email support@invideo.io asking them to cancel their Apple or Google subscription and receive a polite response saying Invideo cannot access that account. The support team directs them back to App Store or Google Play, costing them a week or more of back-and-forth.

Mistake three: not taking a screenshot of your cancellation

You close the browser after clicking "Cancel," assume it worked, and move on. Three weeks later, a charge appears. You have no proof you canceled. Invideo's support team asks for your cancellation confirmation-which you no longer have.

Take a screenshot the moment you see the confirmation message. Do this before closing any tab or app. The image should clearly show the date, your plan status, and the words "canceled" or "downgraded."

Mistake four: canceling too late in your billing cycle

Your next charge is two days away. You cancel today, thinking you will avoid the charge. Invideo processes your cancellation request, but the automatic renewal has already been triggered. You get charged one more time.

Cancel at least 7 days before your next billing date to avoid this overlap. Log into your account, check your renewal date, and count backward. If your next charge is in 5 days, you are cutting it close and should cancel immediately.

Mistake five: not following up if you see a charge after cancellation

A charge appears even though you canceled. Instead of immediately contacting Invideo or your bank, you hope it resolves itself. Days pass. The charge is now outside your bank's dispute window.

The moment you spot an unexpected charge, email support@invideo.io with your cancellation confirmation attached. Do this on the same day you see the charge. If Invideo does not respond within 3 days, contact your bank to dispute it. Time is your enemy in these situations.

Before you finalize your cancellation: a quick checklist

Use this list to confirm you have covered all the steps that matter. Check off each box before you submit your cancellation request.

• You know whether you subscribed on the web, App Store, or Google Play
• You logged into the correct platform (web account, App Store, or Google Play)
• You have your next billing date written down or photographed
• You downloaded all finished videos and project files you want to keep
• You saved any invoices or transaction IDs from your payment history
• You clicked "Cancel" and saw the final confirmation message
• You took a screenshot of the cancellation confirmation before closing the page
• You received a confirmation email from Invideo, Apple, or Google within 1 hour
• You saved that confirmation email in a dedicated folder on your computer
• You logged back into your account 24 hours later to confirm the plan shows "Free" or "Downgraded"

Keep invideo or cancel: a side-by-side comparison

Deciding whether to cancel depends on your specific situation. Use this table to weigh the factors that apply to you.

Contact information and support for invideo cancellation

If you need to reach Invideo's support team for any reason related to cancellation, billing, or account access, use the official contact method provided.

How to contact invideo support

Invideo does not publish a phone number for Philippine customers. All cancellation and billing support requests must be submitted by email to support@invideo.io.

When you email support@invideo.io, include your registered account email address, your subscription plan name, your next billing date, and a clear description of what you need. Attach your cancellation confirmation screenshot if you are reporting a charge after cancellation. Expect a response within 3 to 7 business days.

For additional support, live chat may be available on the Invideo website during business hours. Log into your account and look for a "Help" or "Support" button in the bottom right corner of the screen.

Escalation if invideo does not respond

If Invideo does not reply to your cancellation or refund request within 10 business days, or if they refuse to cancel your account or refund an unauthorized charge, you can file a formal complaint with the Department of Trade and Industry (DTI) Consumer Affairs Group in the Philippines.

The DTI investigates unfair billing practices and violations of the Consumer Act of the Philippines (Republic Act No. 7394). You can file a complaint online at the DTI website or in person at any DTI regional office. Provide your email correspondence with Invideo, your cancellation confirmation screenshots, and your transaction details.

Stopee understands how frustrating it is when a company ignores your cancellation request or continues charging you. That is why we emphasize documentation at every step. By following the process outlined here and keeping records, you position yourself to win any dispute and recover unauthorized charges.

Final summary: how to cancel invideo and protect yourself

Canceling Invideo is straightforward when you know which platform you subscribed through and follow the steps in order. The biggest risk is canceling through the wrong channel or failing to document your cancellation before a charge appears.

First, identify whether you subscribed on Invideo's website, Apple App Store, or Google Play. Next, cancel through that same platform using the step-by-step instructions in this guide. Take a screenshot of your final confirmation, download any content you need, and save your confirmation email. Monitor your next billing date to ensure no charge appears.

If a charge does appear after cancellation, email support@invideo.io immediately with your cancellation proof. If Invideo does not refund the erroneous charge within 10 days, dispute it through your bank or contact the DTI. Stopee has helped thousands of consumers in the Philippines successfully cancel subscriptions, recover unauthorized charges, and understand their consumer rights-and we are here to empower you to do the same.

You have the right to cancel any subscription, to have that cancellation honored, and to dispute charges that appear after you have canceled. Document everything, follow the process, and do not hesitate to escalate if the company does not respond. Stopee is committed to making cancellation simple, transparent, and fair for every consumer.