Manage Invideo

How to cancel invideo in australia: your complete guide

What is invideo and why you might cancel

Invideo is a cloud-based video creation platform that combines templates, stock assets and AI-powered generation to produce short-form and longer videos for social media, ads and presentations. The service operates two main products: Invideo AI (an AI-first editor) and Invideo Studio (the original editor). Both use a credit and quota model for exports, generated minutes and stock asset access.

The platform publishes tiered subscription plans with monthly and yearly billing options, plus a free tier with watermarked exports and limited weekly quotas. You pay for what you use within your plan tier, and your credits reset each billing cycle.

Common reasons Australians cancel Invideo include unused quotas that don't roll over, unexpected renewal charges, or discovering that the free tier or a competitor better suits your workflow. At Stopee, we've helped thousands of consumers understand their cancellation options, and Invideo is no exception.

Why invideo credits and quotas matter for cancellation

Before you cancel, understand how Invideo's billing mechanics work. Your monthly generation credits, export quotas and stock asset access all reset each billing cycle and do not carry forward. If you cancel mid-cycle, you lose any unused credits for that month. The company's terms label credits as non-refundable, which directly affects your refund eligibility.

Purchases made through app stores (Apple App Store or Google Play) are governed by the app store's own refund policies, not Invideo's. This distinction is critical: if you bought a plan via an app store, your cancellation path and refund rights differ from direct web purchases.

What stopee recommends before you cancel

Log into your Invideo account and check your current plan tier, next billing date and remaining credits. Export or finish any projects you want to keep, because your access to paid features ends when your subscription lapses. If you're on a yearly plan and paid upfront, cancellation eligibility for refunds is narrower-you may have a limited window to request one. Stopee advises you to review your invoice to confirm the exact amount you paid and the terms that apply.

Invideo pricing in australia

Invideo publishes prices in US dollars on its website, but you will be billed in Australian dollars. Here's what the main tiers cost, with approximate AUD conversions for planning.

Important: These AUD figures are approximate conversions based on the exchange rate at the time of research (roughly A$1.49 per US$1). Exchange rates fluctuate daily. Always check your invoice for the exact amount you were charged and the currency applied. Stopee recommends you confirm the AUD total before you proceed with cancellation, especially if you're disputing a charge.

How to cancel invideo: step-by-step for australia

Cancellation via the invideo website

If you signed up directly through Invideo's website and pay by credit card, follow these steps to cancel your subscription.

1. Log into your Invideo account at the main Invideo website.
   • Enter your email and password.
   • If you use two-factor authentication, complete that step.
2. Navigate to your account settings.
   • Click your profile icon or avatar in the top right corner of the dashboard.
   • Select "Account" or "Settings" from the dropdown menu.
3. Find and click "Subscription" or "Billing".
   • This section shows your current plan, next billing date and payment method.
4. Locate the "Cancel subscription" button or link.
   • Click it to begin the cancellation flow.
5. Confirm your cancellation.
   • Invideo will ask you to confirm by selecting "Yes, cancel" or a similar button.
   • You may be asked to complete a brief feedback form explaining why you're leaving.
6. Verify cancellation in your email.
   • Check your inbox (and spam folder) for a cancellation confirmation email within a few minutes.
   • This email confirms your paid plan has been cancelled and when your access ends.

Pro tip: Before you click cancel, export any projects or videos you plan to use later. Once your subscription lapses, you may lose access to paid editing features and your work-in-progress files.

Warning: Your payment method (credit card) remains on file until you remove it manually. Stopee recommends you delete your saved card from your account settings after cancellation to prevent accidental re-subscription.

Cancellation via apple app store (iOS)

If you subscribed to Invideo through the Apple App Store on your iPhone or iPad, you must cancel through Apple, not Invideo.

1. Open the Apple App Store app on your iOS device.
2. Tap your profile icon in the top right corner (your photo or initials).
3. Select "Subscriptions".
4. Find "Invideo" in your active subscriptions list.
5. Tap "Invideo" and then tap "Cancel Subscription".
6. Confirm your cancellation by tapping "Confirm" when prompted.

Pro tip: Apple allows you to cancel within 14 days of purchase if you haven't used your subscription heavily. Check your purchase date on the subscription details page before you cancel; if you're within the window, you may be eligible for a refund under Apple's policy.

Cancellation via google play store (Android)

If you signed up through Google Play on your Android device, cancel through Google Play, not Invideo directly.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right.
3. Select "Payments and subscriptions".
4. Tap "Subscriptions".
5. Find and tap "Invideo".
6. Tap "Cancel subscription" and confirm your choice.

Warning: Google Play's refund window is typically 48 hours from purchase. If you're beyond that window, cancellation will prevent future charges but you won't receive a refund for the current cycle.

What happens after you cancel invideo

Access and timeline after cancellation

When you cancel Invideo, your paid subscription does not terminate immediately. You retain full access to your paid plan features until the end of your current billing cycle. After that date, your account automatically downgrades to the free tier, and you lose access to paid quotas, exports without watermarks and stock asset libraries.

For example, if your billing cycle renews on the 15th of each month and you cancel on the 10th, you keep your paid features until the 15th. On the 16th, you're downgraded to free, and your next bill will not be charged.

Your generated videos and projects remain accessible, but you can only export them under the free plan's limits (watermarked, smaller quotas).

Removing your payment method

After cancellation, log back into your Invideo account and delete your saved payment method to prevent accidental re-billing if the subscription is re-activated by mistake. Navigate to "Account" or "Billing", find "Payment Methods" and remove your card. Stopee advises this step even though cancellation should be final; it's a safeguard against unexpected charges.

Refunds: what you're eligible for in australia

Direct web purchases and refund eligibility

Invideo's terms state that refunds are discretionary and typically available only within a limited window (commonly seven days) after purchase, provided you have not used paid credits on your account. This is a tight restriction: even minor usage disqualifies you.

If you cancel after seven days or have used any credits, Invideo's refund policy does not obligate the company to refund your payment. However, Australian Consumer Law provides you with stronger protections.

Your rights under australian consumer law

The Australian Consumer Law (part of the Competition and Consumer Act 2010) grants you statutory guarantees of quality, fitness for purpose and merchantability, regardless of what Invideo's terms say. If the service does not work as described or is not fit for purpose, you have the right to request a refund, repair or replacement, even outside Invideo's stated refund window.

For example, if Invideo is down for extended periods, exports fail consistently or the AI generation features don't perform as advertised, you may have grounds for a refund under consumer law. Stopee recommends you document the problem (take screenshots, note dates and times) and contact Invideo's support team with evidence before escalating.

App store refunds

If you purchased through Apple App Store, you're eligible for a refund within 14 days of purchase under Apple's policy. For Google Play, the refund window is 48 hours. After those windows, app store refunds are at the discretion of Apple or Google, not Invideo. Contact the app store directly-not Invideo-to dispute a charge.

Disputing charges and escalation

If Invideo refuses a refund and you believe you're entitled to one, you can escalate to the Australian Competition and Consumer Commission (ACCC) or your state's office of fair trading. Document everything: your purchase receipt, the cancellation date, your communication with Invideo and the reason you're disputing the charge. Stopee recommends you keep these records for at least 12 months.

Common mistakes when cancelling invideo

Cancellation can feel frustrating, especially if you've wasted credits or paid for unused features. We understand-and we want to help you avoid the pitfalls that trip up most users.

Mistake 1: not exporting your projects before cancellation

Your access to editing tools and exports ends when your paid plan expires. If you have work-in-progress videos, export them while your subscription is still active. After downgrade to free, exports are watermarked and limited in number per week.

Mistake 2: cancelling on a yearly plan without checking the refund window

Yearly plans are harder to refund than monthly. If you paid upfront for 12 months and cancel after two weeks, you may forfeit the remaining 11 months unless you're within Invideo's stated refund window (usually seven days) and haven't used credits. Read your invoice carefully before you cancel a yearly plan.

Mistake 3: confusing cancellation with account deletion

Cancelling your subscription does not delete your account. Your videos, profile and login credentials remain on file. If you want to permanently delete your account and all data, you must request account deletion separately through your account settings or by contacting support. This is a separate process from subscription cancellation.

Mistake 4: not removing your payment method

After you cancel, your credit card stays in your account. If a renewal attempt fails or if you accidentally re-subscribe, Invideo may attempt to charge you. Delete your saved card immediately after cancellation to prevent surprise charges.

Mistake 5: cancelling via the app and expecting immediate refund

If you purchased via Apple or Google, cancellation through Invideo's website does not work. You must cancel through the app store itself. And even then, refunds are limited to the app store's window (14 days for Apple, 48 hours for Google). Cancellation and refund are not the same-cancellation prevents future billing; refund returns money you've already paid.

Comparison: when to keep or cancel invideo

How stopee helps you cancel with confidence

Cancelling a subscription shouldn't feel like a trap. At Stopee (stopee.com), we've helped thousands of consumers navigate cancellation for Invideo and hundreds of other services. We provide step-by-step guides, highlight your consumer rights and flag the dark patterns that make cancellation deliberately hard.

Our mission is empowerment: you should always know exactly what will happen when you cancel, how long you have to request a refund and what to do if a company refuses. Stopee is your independent advocate, free of charge, with no affiliation to Invideo or any service provider.

If you're unsure whether to cancel, check your most recent invoice and your usage stats. Ask yourself: am I using this enough to justify the cost? Are there free alternatives that work as well? Do I have projects I need to export? Stopee recommends you answer these questions honestly before you proceed-and if you do decide to cancel, follow the step-by-step process above and save your confirmation email.

Contact invideo support

If you encounter any issues during cancellation or need to discuss your account, contact Invideo directly:

• Help Centre: help.invideo.io (search for "cancel subscription")
• Email Support: Check your account dashboard for the support email address
• In-app chat: Available in the Invideo editor or mobile app

For Australian consumer rights disputes, contact the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or your state's office of fair trading.

Cancelling Invideo is straightforward if you follow the right steps and know your rights. Stopee has created this guide to ensure you cancel with full understanding of what happens next, when your access ends and how to protect yourself from unexpected charges. Whether you're stepping back from video creation or switching to another platform, you now have the knowledge to cancel confidently. Stopee is here to support Australian consumers every step of the way.