Manage Wevideo

How to cancel wevideo in new zealand and reclaim your editing freedom

What is wevideo and who uses it

Wevideo is a cloud-based video editing platform that lets you create, edit and export videos directly from your browser or mobile app. You get access to stock media, collaborative tools, and integrations with services like Google Workspace and Chromebooks, making it popular with educators, students, small businesses and people new to video editing.

The platform offers flexibility for different needs, but like many subscription services, it can become expensive or unnecessary over time. At Stopee, we understand that cancelling a service you no longer need is your right - and we're here to make that process clear and straightforward.

Why people cancel wevideo

You might cancel Wevideo because you've finished a project, found a cheaper alternative, want to edit video less frequently, or discovered the features don't match what you actually use. Whatever your reason, Stopee is here to help you navigate the cancellation process without confusion or unexpected charges.

Wevideo pricing and plan options in new zealand

Understanding what you're paying for helps you decide whether to cancel or switch plans.

Available plans and NZD pricing

Wevideo offers several subscription models, though exact NZD pricing varies depending on whether you purchase through their website or via Apple App Store or Google Play. Regional pricing applies at checkout, and you may see different amounts depending on your payment method and location.

Pro tip: If you're considering downgrading instead of cancelling, Wevideo may allow you to switch to a cheaper plan rather than cancel entirely. Contact support to explore this option before you proceed with full cancellation.

Hidden costs and billing surprises

Wevideo renews automatically on your billing date unless you actively cancel. If you purchase through Apple App Store or Google Play, the renewal price may differ from your initial promotional rate. Always check your subscription settings at least one week before your next billing date to avoid unwanted charges.

How to cancel wevideo in new zealand

Your cancellation method depends on where you bought your subscription. Follow the steps for your situation to disable auto-renewal and prevent future charges.

Cancel if you purchased directly on the wevideo website

This is the most common cancellation route and takes just a few minutes.

1. Open a web browser and go to wevideo.com, then sign into your account with your email and password.
2. Click on your account menu (usually top-right corner, sometimes labeled "Profile" or "Account").
3. Select Account settings, then look for Plan and payment, Billing, or Subscription.
4. Find the button that says Cancel subscription or Manage subscription and click it.
5. Read the cancellation details and follow on-screen prompts to confirm.
   • Wevideo may offer you a discount or temporary pause - decide whether either option suits you.
   • You must click a final confirmation button; cancellation is not complete until you do.
6. Check your email for a cancellation confirmation message from Wevideo within minutes.
7. Return to your account settings and verify that auto-renewal now shows as disabled.

Warning: Do not simply stop using Wevideo and assume your subscription has ended. You must actively cancel through the account settings, or your card will continue to be charged on your renewal date.

Cancel if you purchased through apple app store (iOS)

Apple manages subscriptions purchased on iPhone or iPad, so you must cancel through Apple, not through Wevideo itself.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the settings menu, then select Subscriptions.
3. Look for Wevideo in the list and tap on it.
4. Tap Cancel subscription (or Cancel free trial, if applicable).
   • Apple will ask you to confirm why you're cancelling - choose a reason (or skip).
   • Review the cancellation date and any refund details.
5. Tap Confirm cancellation when prompted.
6. You will receive a confirmation email from Apple within minutes.

Pro tip: If you cancel after your billing date but within a few days, you may still be eligible for a refund through Apple. Check your App Store purchase history and contact Apple Support if a recent charge seems unfair.

Cancel if you purchased through google play (Android)

Google Play manages subscriptions on Android devices. You must use the Google Play app or website to cancel.

1. On your Android device, open the Google Play Store app.
2. Tap your profile icon (top-right corner), then select Payments and subscriptions.
3. Tap Subscriptions, then select Wevideo from the list.
4. Tap Cancel subscription at the bottom of the screen.
5. Choose a reason for cancellation (optional) and tap Cancel subscription again to confirm.
   • Google will show you the date your subscription ends.
   • You retain access until that date.
6. Check your email for confirmation from Google Play.

Warning: Cancelling the Wevideo app itself does not cancel your subscription. You must use the Google Play Store steps above, or your renewal will process as normal.

What happens after you cancel wevideo

Cancellation can feel like a loss, but you're taking control of your finances - and Stopee is here to remind you that's a smart decision.

Your access after cancellation

You retain full access to all premium features until the end of your current billing period. If your renewal date is 15 days away, you can keep editing with no interruption for those 15 days. After that date passes, your account reverts to a free tier (if available) or you lose editing access entirely.

Auto-renewal is disabled immediately, so you will not be charged again. No surprise bills will appear on your next billing date.

What happens to your projects and media

All your uploaded videos, projects and media files remain in your Wevideo account even after cancellation. You can log back in and download any files you want to keep. However, if your account remains inactive for a very long period (typically 12 months or more), Wevideo may delete your data - so download anything important before cancelling.

Videos you have already exported and downloaded to your computer or phone are unaffected by cancellation. Keep local backups of important projects on your own device, especially if you think you might return to Wevideo in the future.

Reactivating your subscription later

You can reactivate a Wevideo subscription at any time. Log in with your original email and password, and you'll be able to start a new subscription (or trial, depending on current promotions). Your old projects should still be there waiting for you.

Will you get a refund from wevideo

Refunds are one of the most common questions we hear at Stopee, and the answer depends on when you cancel and where you purchased.

Wevideo's stated refund policy

Wevideo states that all subscription fees and single downloads are non-refundable. This applies to monthly plans, annual plans, Flex plans, Power plans, Pro plans, Unlimited plans, and individual stock media downloads. If you have already paid for your current billing period, Wevideo will not reverse that charge.

However, your right to a refund does not end with Wevideo's policy. New Zealand consumer law may override a company's own refund terms in certain situations.

Consumer guarantees act protections in new zealand

The Consumer Guarantees Act (1993) is your legal shield. It requires that digital services supplied in New Zealand must be of acceptable quality, fit for purpose, and supplied with reasonable care and skill. If Wevideo has a persistent technical fault, does not work as advertised, or fails to deliver the core service you paid for, you may have grounds to request a refund or repair.

If Wevideo refuses a refund you believe you deserve under the Consumer Guarantees Act, you can escalate your complaint to the Commerce Commission. Stopee recommends documenting all communication with Wevideo and keeping records of any faults.

Refunds through apple app store or google play

If you purchased through Apple or Google Play, those platforms have their own refund policies that often override Wevideo's stated policy. You may request a refund directly from Apple or Google within a limited time window (often 14-15 days for iOS, sometimes longer for Google Play). Use the original app store to submit your refund request - do not ask Wevideo directly, as they cannot reverse store-based charges.

To request a refund from Apple, visit reportaproblem.apple.com. For Google Play, go to Google Play Support and follow the refund request process for the subscription charge.

Common mistakes people make when cancelling wevideo

Cancellation should be simple, but small oversights can leave you vulnerable to unexpected charges. We see these mistakes over and over at Stopee, and we want to help you avoid them.

Mistake 1: deleting the app instead of cancelling the subscription

Removing the Wevideo app from your phone does not cancel your subscription. Your payment method remains on file, and your renewal will process as planned. You must cancel through your account settings or the app store - uninstalling the app is not a cancellation step.

Mistake 2: cancelling too close to the renewal date

If your renewal date is tomorrow and you cancel today, you may still be charged tomorrow. Wevideo can take a few hours to process cancellation confirmations. Cancel at least 3-5 days before your renewal date to guarantee no charge. Check your next billing date in your account settings before you start the cancellation process.

Mistake 3: forgetting to confirm the cancellation

Wevideo requires a final confirmation click or email verification to complete cancellation. If you stop halfway through and assume it's done, your subscription will remain active. Always check your email for a confirmation message, and log back into your account to verify that auto-renewal is disabled.

Mistake 4: not downloading your projects before cancelling

Once you cancel, you can still access your projects for a while, but if your account becomes inactive, Wevideo may eventually delete your files. Download any videos or projects you want to keep before you cancel, not after. Export your work to your computer or cloud storage (Google Drive, Dropbox, OneDrive) immediately.

Mistake 5: confusing multiple subscriptions or accounts

If you have a free Wevideo account and a paid subscription, they may be separate. If you signed up using different email addresses, you could have multiple active subscriptions. Check all your email accounts for Wevideo renewal messages. At Stopee, we recommend logging into every email account you've used with Wevideo and checking for active subscriptions.

Your consumer rights and next steps in new zealand

You have more protection than you might think when dealing with digital services in New Zealand.

What the consumer guarantees act means for you

Under New Zealand law, any digital service you purchase must be of acceptable quality and fit for purpose. This means Wevideo must deliver the editing and storage features it advertises. If the service crashes frequently, loses your files, or fails to work as described, you have the right to request a refund, a repair, or a replacement service.

Wevideo cannot use its own refund policy to override these legal rights. If you believe Wevideo has breached the Consumer Guarantees Act, you can lodge a complaint with the Commerce Commission. Keep screenshots of any errors, export or upload failures, or misleading marketing as evidence.

How to escalate a complaint

First, contact Wevideo directly and explain the issue. Give them a reasonable time to fix it (usually 10-20 days). If they refuse to help, or if the problem persists, you can escalate to the Commerce Commission (www.comcom.govt.nz). Many cases are resolved without formal action once a company knows you're aware of your rights.

Stopee has helped thousands of consumers understand these protections, and we encourage you to use them. You paid for a service; you deserve it to work.

Cancellation checklist for wevideo

Use this checklist to ensure you've covered every step and won't face surprise charges.

Key takeaways and your next steps

Cancelling Wevideo is straightforward once you know where you purchased it. If you bought on their website, cancel in Account settings under Plan and payment. If you bought through Apple or Google Play, cancel there instead - Wevideo cannot process those cancellations.

You will not receive a refund for your current billing period, but you retain access until that period ends. Download your projects now, not later, and verify that auto-renewal is disabled within 24 hours of cancellation.

Remember: New Zealand consumer law protects you. If Wevideo fails to deliver the service you paid for, you have grounds for a refund under the Consumer Guarantees Act. Stopee has helped thousands of consumers cancel subscriptions cleanly, recover unexpected charges, and understand their rights. If you have any doubts about your cancellation or believe you deserve a refund, Stopee is here to guide you through your next move.

Visit Stopee (stopee.com) to explore more cancellation guides, refund templates, and consumer rights resources. Stopee is committed to empowering you to take control of your subscriptions and your money.

Contact and support details for wevideo in new zealand

If you encounter problems during cancellation or want to appeal a refund denial, you can contact Wevideo directly through their support portal or email.

How to reach wevideo support

Wevideo does not publish a specific postal address for New Zealand cancellations. Instead, you can contact them via their online support form at support.wevideo.com, or look for a contact email on their website. Most subscription cancellations are handled through your online account, not by post.

If you purchased through Apple or Google Play and need to escalate, use the refund and support channels within those platforms. Apple and Google have direct customer service teams that handle subscription disputes faster than Wevideo itself.

Escalation to the commerce commission

If Wevideo refuses to cooperate or you believe they have violated the Consumer Guarantees Act, you can file a complaint with the Commerce Commission at www.comcom.govt.nz. Include copies of your emails, account screenshots, and evidence of the fault or misleading advertising. There is no cost to file a complaint, and the Commission can compel Wevideo to refund you if your case is strong.

Stopee recommends keeping all communication with Wevideo in writing (email, support form, or chat transcripts) so you have a record if you need to escalate later. Stopee is here to help you every step of the way.