Manage Vivavideo

How to cancel VivaVideo and reclaim your creative freedom in canada

What VivaVideo is and why you might want to cancel

VivaVideo is a mobile and web-based video editing application that lets you create short videos with templates, filters, stickers and editing tools ranging from basic to intermediate level. The app runs on both iOS and Android devices and offers subscription tiers alongside one-time in-app purchases to unlock features like watermark removal, HD export quality and access to premium editing templates.

Many Canadian users subscribe to VivaVideo for seasonal creative projects, hobby content or short-form video creation. However, if you have moved to another editing tool, finished your project or simply want to control your monthly spending, cancelling your subscription is straightforward once you know where to look. At Stopee, we help thousands of Canadians navigate these cancellations every month with clarity and confidence.

Common reasons you might cancel VivaVideo

You may choose to cancel for several valid reasons: you discovered a free editing alternative that meets your needs, your creative project ended, the subscription cost no longer fits your budget, or you prefer desktop editing software instead. Whatever your reason, cancelling removes the recurring charge from your payment method while letting you understand what happens to your existing videos and account data.

VivaVideo subscription plans and pricing in canada

Understanding your current plan helps you identify exactly where to cancel and what you will lose access to after cancellation.

Most Canadians who cancel are on the monthly or annual VIP membership plan because these auto-renew. One-time purchases do not recur, so you typically do not need to cancel those separately.

Your consumer rights when cancelling in canada

Canadian consumer protection law gives you specific rights when you cancel digital subscriptions, and understanding these rights strengthens your position if VivaVideo resists your cancellation or refuses a legitimate refund.

Federal and provincial protections for digital subscriptions

Under the Consumer Protection Act in most Canadian provinces (including Ontario, British Columbia and Alberta), you have the right to cancel a digital subscription within a reasonable timeframe and receive clear confirmation of cancellation. Additionally, if you subscribed through the Apple App Store or Google Play Store, those platforms operate under their own refund frameworks that sometimes permit refunds even when the developer claims "all sales are final."

If VivaVideo charged you without your clear, explicit consent to auto-renewal, you can escalate the dispute to your provincial consumer authority. In Ontario, contact the Ministry of Government and Consumer Services; in British Columbia, reach the Better Business Bureau BC; in Alberta, file a complaint with the Fair Trading Act office. Stopee recommends documenting your cancellation request and any responses from VivaVideo before escalating.

Chargeback rights if cancellation fails

If VivaVideo continues to bill you after you submit a cancellation request through the approved channels, you have the right to dispute the charge with your credit card issuer or bank. This process, called a chargeback, protects you from unauthorized recurring charges. Keep records of your cancellation request (email confirmations, screenshots of app settings) as evidence.

How to cancel VivaVideo across all platforms

VivaVideo offers multiple cancellation methods, and choosing the fastest one depends on where you subscribed. Stopee has identified that in-app cancellation and email support are the most reliable routes in Canada.

Cancel VivaVideo through the apple app store (iOS)

If you subscribed via your iPhone or iPad, you cancel through Apple's own subscription management system rather than directly in the VivaVideo app. Apple processes the cancellation and notifies VivaVideo.

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top of the screen (Apple ID profile).
3. Select Subscriptions from the menu.
4. Find and tap VivaVideo in your active subscriptions list.
5. Tap Cancel Subscription and confirm your choice.
6. Apple will display a cancellation confirmation on screen; your subscription will stop renewing at the end of your current paid period.

Pro tip: Apple typically continues your access until the last day of your billing cycle, so you retain premium features until then even though auto-renewal is off.

Warning: Some users mistake the "See the plan" option for cancellation; it only shows plan details. You must tap "Cancel Subscription" to actually stop future charges.

Cancel VivaVideo through google play store (Android)

Android users follow a similar but separate process through Google's subscription control panel.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Subscriptions from the menu.
4. Find VivaVideo - Video Cut & Editor in your active list.
5. Tap the subscription to open its details page.
6. Select Cancel subscription and confirm when prompted.
7. Google will show a final confirmation; your future charges stop immediately, though access continues through your paid period.

Pro tip: Google Play displays a "Cancel" button prominently; do not confuse it with "Pause subscription," which temporarily stops billing without cancelling.

Cancel VivaVideo directly through the app or web account

You can also cancel directly through VivaVideo's own account management interface if you subscribed outside the Apple or Google ecosystems.

1. Open the VivaVideo app or log into your account on the VivaVideo website.
2. Navigate to Settings (usually a gear icon).
3. Look for sections labelled Account and Security, Billing, Subscription or Manage Account-terminology may vary.
4. Find the option to Cancel Account or Cancel Subscription.
5. Follow the on-screen prompts, which typically ask you to confirm your choice and may request identity verification.
6. You will receive a confirmation message when cancellation is complete.

Pro tip: Take a screenshot of the confirmation for your records before closing the app or browser.

Cancel VivaVideo by email to support

If you encounter errors or cannot find the cancellation option in your app or account, email support directly.

1. Send an email to support@vivavideo.tv with the subject line "Request to cancel my VivaVideo subscription."
2. Include the following information in the body:
   • Your account email address (the one linked to your VivaVideo account).
   • Your order ID or receipt number (from your original purchase confirmation email).
   • The device type and model you use (iPhone 14, Samsung Galaxy S23, etc.).
   • Your original purchase date.
   • A brief statement: "I request immediate cancellation of my subscription and confirmation of the cancellation date."
3. Send the email and monitor your inbox for a response from VivaVideo support.
4. VivaVideo typically responds within 3 to 5 business days; follow up if you do not hear back within a week.

Pro tip: Keep a copy of your sent email and any responses; these documents prove your cancellation request if a dispute arises later.

What happens to your VivaVideo account after cancellation

Cancellation changes your access, but it does not erase everything immediately-understanding this timeline helps you plan your next steps.

Access and premium features after you cancel

When you cancel VivaVideo, your auto-renewal stops immediately. However, you retain access to all premium features (watermark removal, HD export, premium templates) through the end of your current billing period. Once that period ends-say, on the last day of your paid month or year-premium features become locked unless you re-subscribe.

Your existing videos and local projects remain on your device and in your VivaVideo account after cancellation. You can continue to edit and export them using free-tier tools, though you will need to pay the watermark removal fee separately for each export if you want HD quality without the VivaVideo watermark.

Account data and deletion after cancellation

VivaVideo retains your account data (login credentials, project history, payment information) according to its privacy policy, even after you cancel the subscription. Cancellation alone does not delete your account. If you want complete account deletion, you must request this explicitly by emailing support@vivavideo.tv with the subject "Request account deletion" and your account email address.

Warning: Account deletion is typically permanent and removes all your stored projects and editing history. Download or back up any important video files before requesting deletion.

Refunds and dispute resolution for VivaVideo charges

VivaVideo's official policy states that "all sales are final," meaning the company does not offer automatic refunds for subscriptions once the billing cycle begins. However, the policy includes important exceptions that protect Canadian consumers in specific situations.

When VivaVideo will consider a refund

Even though the stated policy appears strict, VivaVideo does grant refunds or credits in these circumstances:

• Technical failures or service outages: If the app crashes persistently, features do not work, or VivaVideo experiences prolonged server downtime that prevents you from using premium features you paid for.
• Duplicate or unauthorized charges: If you were billed twice for the same month or if someone accessed your account without consent and purchased a subscription.
• Billing or pricing errors: If you were charged the wrong amount due to a system error or currency conversion mistake.
• Cancelled subscription that continued to charge: If you followed cancellation steps and VivaVideo still billed you in subsequent months.

To request a refund exception, contact VivaVideo support within 7 days of the charge with proof of purchase (your original receipt email), the transaction ID, your account email and a clear explanation of why you believe you qualify. Stopee recommends including screenshot evidence if your reason involves a technical failure or duplicate charge.

Refund timelines and payment methods

If VivaVideo approves your refund request, the timeline depends on your original payment method:

Chargebacks and disputing charges with your bank

If VivaVideo denies your refund request or does not respond within 14 days, you can escalate by disputing the charge with your credit card issuer or bank. Contact your bank's fraud or dispute department, provide evidence of your cancellation request (emails, screenshots, confirmation numbers) and explain why the charge was unauthorized or fraudulent.

Your bank will investigate and typically resolves disputes within 30-60 days. A successful chargeback returns the funds to your account and may prevent future charges from VivaVideo.

Refunds through apple and google platforms

If you subscribed through the Apple App Store or Google Play Store, those platforms have independent refund policies that sometimes permit refunds even when VivaVideo says no. Apple allows refunds for purchases made in the past 45 days if you did not use the subscription substantially. Google Play offers a 48-hour refund window from the purchase date. You can request a refund directly through the App Store (iOS) or Google Play (Android) without VivaVideo's approval.

Common mistakes when cancelling VivaVideo

Even thoughtful, careful cancellations sometimes go wrong due to confusing interface design or overlooked steps. Knowing the pitfalls helps you avoid them.

Mistaking "pause" or "manage" for cancellation

Both the Apple App Store and Google Play Store offer a "Pause subscription" option alongside "Cancel subscription." Pausing temporarily stops charges for up to three months but keeps your subscription active and ready to resume. If you choose pause thinking you are cancelling, your subscription restarts automatically after the pause period ends, and you get charged again. Always select "Cancel" rather than "Pause" if you want to stop charges permanently.

Cancelling in the app while subscribed through apple or google

If you subscribed through the App Store or Google Play, cancelling inside the VivaVideo app itself does not work because those platforms manage the billing, not VivaVideo. You must cancel through the App Store settings (iOS) or Google Play settings (Android). Cancelling only in the app leaves your subscription active, and you continue to be charged.

Pro tip: Check your email receipt from the original subscription purchase to see whether it came from "Apple Media Services" or "Google Play" or directly from VivaVideo. This tells you where to cancel.

Not confirming cancellation in writing

Visual confirmations on screen are helpful, but Stopee strongly recommends obtaining written proof by screenshot or email. If a billing dispute arises months later, VivaVideo may claim they have no record of your cancellation request. A saved screenshot or email confirmation from support protects you.

Missing the grace period for refund requests

VivaVideo evaluates refund exceptions only if you submit your request within 7 days of the disputed charge. If you wait two weeks or a month, the company will likely deny your request citing the time elapsed. Make your refund request promptly after discovering an error or unauthorized charge.

After you cancel: steps to take and what to expect

Cancellation is not just a one-time action; a few follow-up steps ensure you stay protected and do not miss important details.

Monitor your next billing cycle for confirmation

The best proof that cancellation worked is the absence of a charge on your next expected renewal date. Check your credit card or bank statement 1-2 days after your paid period would have ended. If no charge appears, cancellation is confirmed. If a charge still appears, contact VivaVideo support immediately with proof of your cancellation request.

Update your password if you still use the app

If you plan to continue using VivaVideo's free-tier editing features after cancellation, consider updating your password as a precaution. This ensures that if there is any account compromise, you have a fresh security boundary in place.

Download and back up your edited videos

Before your paid access ends, export and save all important videos to your device or cloud storage (Google Drive, Dropbox, iCloud). This way, even if you decide not to re-subscribe, your creative work is preserved outside the app.

Unsubscribe from VivaVideo marketing emails

Many users receive promotional emails from VivaVideo after cancellation. If you prefer not to get re-engagement offers, unsubscribe by clicking the "Unsubscribe" link at the bottom of promotional emails or contact support to remove your address from their marketing list.

Cancellation checklist for VivaVideo

Use this checklist to ensure you have completed every step and have documented your cancellation properly.

Why thousands of canadians trust stopee for subscription help

Cancelling a digital subscription may sound simple, but hidden steps, confusing interfaces and aggressive retention tactics can turn it into a frustrating process. Stopee exists to guide you through every subscription cancellation with clarity, confidence and consumer protection in mind. We have helped thousands of Canadian consumers navigate cancellations just like yours, document their decisions and recover refunds when they were owed.

Whether you are cancelling VivaVideo today or managing multiple subscriptions, Stopee provides step-by-step instructions, real consumer law advice and escalation paths when companies refuse to cooperate. Visit Stopee.com to explore guides for cancelling other services, calculate your annual subscription costs and learn your rights as a Canadian consumer. Your financial freedom starts with clear, actionable cancellation support-and Stopee is here to provide exactly that.