Manage Videoshow

How to cancel videoshow in nigeria and protect your subscription payments

What videoshow is and why you might want to cancel

Videoshow is a mobile video-editing app that lets you create, edit, and export videos with effects, music, and transitions on your phone. The app offers free features for basic editing, but also sells a paid VIP subscription that removes watermarks, unlocks HD export, and grants access to premium effects and music libraries.

You might want to cancel if you no longer use the app, prefer other editing tools, or find the subscription cost no longer fits your budget. At Stopee, we help Nigerian consumers understand exactly how to cancel services like Videoshow without losing money or triggering unwanted charges.

Who runs videoshow and where your payments go

Videoshow Pte. Ltd., a company registered in Singapore, develops and manages the core app and services. However, your actual billing and subscription management depend on where you subscribed.

If you subscribed through the Google Play Store (Android) or Apple App Store (iOS), those app stores handle your payments and subscription status, not Videoshow directly. This is important because it affects how you cancel and where you request refunds.

Why cancelling through the right channel matters

Many Nigerians cancel Videoshow in the app but miss cancelling the actual subscription with their app store, meaning auto-renewal charges keep hitting their bank account. Stopee specializes in helping you avoid exactly this trap.

Your goal is to cancel the subscription at the source where you pay, not just uninstall the app or stop using it.

Videoshow pricing and subscription plans in nigeria

Below is a breakdown of Videoshow's typical subscription options available to Nigerian users.

Prices vary based on your app store, location, and current promotions. Check your last receipt or bank statement to confirm your exact plan and price.

Your consumer rights under nigerian law

Nigerian consumers have legal protections when cancelling paid subscriptions, backed by the Federal Competition and Consumer Protection Act (FCCPA) 2018 and the Consumer Protection Council (CPC).

What the law protects you from

The FCCPA requires that subscription services inform you clearly about auto-renewal terms before charging you. If Videoshow or the app store did not disclose renewal terms transparently, or if you were charged without your consent, you have grounds to request a refund or dispute the charge.

You also have the right to cancel a subscription without penalty. If Videoshow or your app store makes cancellation deliberately difficult or hidden, that violates consumer protection principles.

If videoshow refuses to cancel or refund

Contact the Consumer Protection Council (CPC) directly if Videoshow or your payment provider refuses to process your cancellation or refund despite your clear request. The CPC can investigate and enforce compliance.

You can also raise a dispute with your bank or card issuer if charges continue after you cancel, and most Nigerian banks will reverse unauthorized recurring charges within 30-60 days.

How to cancel videoshow step-by-step

Your cancellation method depends on which platform you used to subscribe. Follow the steps for your specific app store.

Cancel videoshow on google play (Android)

If you subscribed through the Google Play Store on your Android phone, use these steps to cancel.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
2. Tap "Payments and subscriptions" from the menu.
   • If you do not see this option, scroll down and look for it under "Manage your account."
3. Select "Subscriptions" to view all active subscriptions.
   • You will see a list of all apps you are currently subscribed to.
4. Find and tap "Videoshow" in the list.
   • If Videoshow does not appear, you may not have an active subscription.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google may ask why you are cancelling; you can skip this or provide feedback.
6. Confirm the cancellation by tapping "Yes, cancel" when prompted.
   • Your subscription will remain active until the end of your current billing period, then stop.

Pro tip: Take a screenshot of the cancellation confirmation screen. You will need this as proof if you later dispute a charge with your bank.

Cancel videoshow on apple app store (iOS)

If you subscribed through the Apple App Store on your iPhone or iPad, follow these steps.

1. Open the Settings app on your iOS device.
   • Do not open the App Store app; start with the system Settings.
2. Tap your Apple ID name at the top of the Settings menu.
   • If you do not see your name, you may not be signed into iCloud.
3. Tap "Subscriptions" from the list.
   • This shows all active App Store subscriptions tied to your Apple ID.
4. Find and tap "Videoshow" in the subscriptions list.
   • If Videoshow does not appear, check that you are signed in with the correct Apple ID.
5. Tap "Cancel Subscription" at the bottom.
   • Apple may ask for a reason; you can provide one or skip this step.
6. Confirm by tapping "Confirm" when asked to verify.
   • Your VIP access will end at the close of your current billing cycle.

Alternative for iOS: You can also open the App Store app, tap your profile icon in the top right, select "Subscriptions," then find and cancel Videoshow from there.

Cancel videoshow directly in the app

Some users report being able to cancel within the Videoshow app itself, though this method is less reliable than cancelling via your app store.

1. Open the Videoshow app on your device.
   • Make sure you are logged into the account tied to your subscription.
2. Navigate to "Account," "Settings," or "VIP" (exact wording varies by app version).
   • Look for a section labeled "Manage Subscription" or "Subscription Status."
3. If a cancel option appears, tap it and follow the prompts to confirm.
   • Take note of any confirmation message or receipt number.
4. If no cancel option appears in the app, do not assume you are unsubscribed; verify cancellation through your app store using the methods above.
   • Videoshow may not display subscription controls in-app, requiring you to cancel through Google Play or Apple instead.

Warning: Never rely solely on cancelling within the Videoshow app. Always confirm cancellation through your app store (Google Play or Apple), where your actual subscription and billing are managed.

Cancel if you subscribed through a third-party provider

If you subscribed through Samsung Galaxy Store, a telecom carrier (such as MTN, Airtel, or Glo), or another third party, cancel through that provider instead.

1. Check your bank statement or email receipts to identify where you were billed.
   • Look for charges that mention Google, Apple, Samsung, or your carrier's name.
2. Log into that provider's account or subscription management portal.
   • For Samsung Galaxy Store, open the app and navigate to "My page" → "Subscriptions."
   • For carrier billing, contact your telecom provider's customer service or use their app to manage subscriptions.
3. Find Videoshow and cancel the subscription using that platform's cancellation process.
   • Each provider has slightly different steps, but the principle is the same: locate the subscription and select cancel.

What happens after you cancel videoshow

Understanding what changes after cancellation helps you avoid confusion and ensures you do not accidentally resubscribe.

Your access timeline after cancellation

When you cancel, your VIP features do not stop immediately. Instead, you retain access until the end of your current billing period.

For example, if you subscribed on the 1st of the month and cancel on the 15th, your VIP features (no watermark, HD export, premium effects) will work until the end of that calendar month. After that date, the app reverts to free-tier features and the watermark returns to your exports.

Your account and any saved projects remain in the app even after VIP access expires, so you do not lose your work.

Auto-renewal stops after cancellation

The main benefit of cancelling is that automatic renewal charges stop. Videoshow will not charge your payment method again once your current paid period ends.

However, you must verify that auto-renewal is actually disabled in your app store. Stopee recommends checking your subscription status 2-3 days after cancelling to confirm the status shows "cancelled" and no longer "active."

How to delete your videoshow account permanently

Cancelling your subscription is different from deleting your account. If you want Videoshow to delete your personal data and account entirely, you must contact Videoshow support separately.

1. Note down your account email and any relevant information.
   • Videoshow will need this to identify your account.
2. Reach out to Videoshow's support team via the app or their website (if available) with a clear request: "Please delete my account and all associated data."
   • Allow 7-30 days for them to process this request.
3. If they do not respond or refuse, you can escalate to the Consumer Protection Council (CPC) in Nigeria, citing the Data Protection Regulations under the FCCPA.
   • Your data privacy rights are protected by law.

Will you receive a refund after cancelling videoshow

Refunds are not automatic, but you may have grounds to request one depending on the circumstances.

General refund policy for videoshow

Videoshow generally does not offer refunds for past subscription periods once you cancel. Your cancellation stops future billing only; it does not reverse charges already made.

However, there are exceptions. If you can demonstrate that you were charged unfairly, without consent, or that premium features failed to work, you have a stronger case for a refund.

When you can request a refund

• Free trial mishandling: If you subscribed to a free trial but were charged before the trial ended, you qualify for a refund. Ensure you cancel before the trial period expires.
• Unauthorized charges: If you did not authorize a charge or do not recognize the subscription, contact your bank immediately to dispute it. You have consumer protection on your side.
• Features did not work: If you paid for HD export or premium effects but the app malfunctioned, collect screenshots or videos showing the problem, then request a refund.
• Duplicate charges: If you were charged multiple times for the same subscription period, dispute the extra charges with your payment provider.

How to request a refund through google play

1. Open the Google Play Store app and tap your profile icon.
   • Select "Payments and subscriptions" → "Manage subscriptions."
2. Find and tap "Videoshow," then look for a "Report a problem" or "Get help" option.
   • If this option is not visible, go to Google Play Help and select "Order history."
3. Locate the Videoshow charge you want to dispute and tap "Report a problem."
   • Explain clearly why you want a refund (unauthorized charge, features did not work, etc.).
4. Submit your report and wait for Google's response.
   • Google typically responds within 3-7 business days for straightforward cases.

How to request a refund through apple

1. Visit Apple's "Report a problem" page at reportaproblem.apple.com (or search "Apple report a problem" in Nigeria).
   • Sign in with your Apple ID.
2. Find the Videoshow charge in your purchase history and select "Report a problem."
   • Choose the reason that best matches your situation.
3. Provide details explaining why you deserve a refund.
   • Be specific: for example, "I was charged ₦5,000 on 15 Dec 2024 but cancelled on the same day before using the app."
4. Submit and monitor your email for Apple's decision.
   • Apple usually decides within 5-10 working days in Nigeria.

Pro tip: If your app store denies your refund, escalate to your bank or card issuer. Most Nigerian banks allow you to dispute recurring charges if you cancelled the subscription and were still charged.

Common mistakes when cancelling videoshow

Cancellation mishaps are frustrating, but most are preventable with the right steps. Here is what we see Nigerian users get wrong.

Thinking uninstalling the app cancels your subscription

This is the number one mistake. Deleting the Videoshow app from your phone does nothing to your subscription status. Your app store will still renew and charge you automatically.

You must cancel the subscription through Google Play or Apple App Store; the app itself is just the interface.

Cancelling only in the videoshow app, not in the app store

Some users find a cancel button inside Videoshow, tap it, and assume they are done. But Videoshow may not sync properly with the app store, leaving your actual billing subscription active.

Always verify cancellation in Google Play or Apple, where the real subscription lives.

Missing the auto-renew toggle or confirmation screen

Hurrying through the cancellation process, you may miss a screen asking you to confirm cancellation or disable auto-renew. If you do not reach the final confirmation, the cancellation does not complete.

Read each screen carefully and look for buttons labeled "Confirm," "Yes, cancel," or "Disable auto-renewal."

Not checking your subscription status after cancelling

You cancel, but two weeks later, another charge hits your account. This often means the cancellation did not go through or auto-renew was re-enabled somehow.

Check your app store subscription status 3 days after cancelling. If it still shows "Active," try cancelling again or contact app store support.

Forgetting to cancel before a free trial ends

Videoshow may offer a free trial. If you do not cancel before the trial ends, your payment method will be charged for the full subscription.

Set a phone reminder 2 days before your free trial expires so you remember to cancel on time.

Checklist for cancelling videoshow safely

Use this checklist to ensure your cancellation is complete and protected.

1. Identify where you subscribed: Google Play, Apple App Store, Samsung Galaxy Store, or carrier billing.
   • Check your bank statement or email receipts if unsure.
2. Log into the correct app store or billing provider.
   • Use the same account and device you used to subscribe.
3. Navigate to your subscriptions or payments section.
   • Look for Videoshow in the active subscriptions list.
4. Tap "Cancel subscription" and read every confirmation screen carefully.
   • Do not skip steps or close the screen early.
5. Take a screenshot of the final cancellation confirmation message.
   • You may need this as proof if you later dispute a charge.
6. Wait 3 days, then verify in your app store that the subscription status now shows "cancelled" or "inactive."
   • If it still shows "Active," try cancelling again or contact app store support.
7. Monitor your bank account or card for charges over the next 60 days.
   • If you see another Videoshow charge after cancelling, contact your bank immediately.
8. Save all receipts, screenshots, and confirmation emails for at least 6 months.
   • You will need these if you file a dispute with your bank or the CPC.

Comparison: keep or cancel videoshow

Use this table to decide whether Videoshow is worth keeping for your needs.

Contact information for videoshow support and escalation

If you encounter problems cancelling Videoshow or need help, use the contact details below.

Videoshow support

Videoshow Pte. Ltd. is registered in Singapore and does not maintain a Nigeria-specific customer service office. Support is typically available through the app or via email.

Within the Videoshow app, look for "Settings" → "Help" or "Contact Support" to reach the team. Response times may be slow, especially for refund disputes.

If videoshow does not respond

If Videoshow ignores your cancellation request or refund appeal within 14 days, escalate to your app store (Google Play or Apple) first, as they can force Videoshow to process refunds on their platform.

If your app store also refuses, contact the Consumer Protection Council (CPC) in Nigeria:

• Consumer Protection Council (CPC)
• Email: contact@cpc.gov.ng (or check cpc.gov.ng for current contact details)
• Phone: You can call or visit the CPC website to file a formal complaint
• The CPC investigates unfair subscription practices and can order refunds or penalties against companies that violate the FCCPA

Your bank or card issuer

If you were charged after cancelling, your bank has the fastest remedy. Call your bank's fraud or disputes line and report the unauthorized recurring charge. Most Nigerian banks reverse such charges within 30-60 days.

Provide your cancellation screenshot and confirmation as evidence that you stopped the subscription.

How stopee helps you take control

Cancelling subscriptions is supposed to be simple, but companies make it deliberately hard. That is where Stopee comes in.

At Stopee, we provide step-by-step cancellation guides for services used across Nigeria and the world. Our mission is to empower you to reclaim control of your money and your subscriptions without getting trapped in auto-renewal schemes or fighting for refunds.

Whether you are cancelling Videoshow, a streaming service, a fitness app, or any other subscription, Stopee has helped thousands of consumers cancel quickly, confidently, and without losing money. We know every dark pattern, every hidden cancel button, and every consumer law that protects you.

Visit Stopee.com today to explore guides for all the subscriptions you are paying for, learn your rights under Nigerian consumer law, and get the support you need to make smart cancellation decisions. Your money is yours, and with Stopee, you take control of where it goes.