Manage Videoshow

How to cancel videoshow and stop charges in the philippines

What videoshow is and why filipinos use it

Videoshow is a freemium video editing app that lets you create content with filters, music, effects, and export options without paying anything upfront. The service operates on a two-tier model: you get basic editing for free, then unlock premium features by purchasing VideoShow Pro at ₱1,694 (approximately $29.99 USD). Many Filipino content creators, TikTok users, and small business owners rely on Videoshow to remove watermarks, export in 1080p or 4K quality, and access exclusive editing materials that the free version doesn't offer.

The challenge most users in the Philippines face isn't the app itself-it's the billing transparency. Videoshow's official terms do not clearly spell out cancellation procedures, refund eligibility, or whether charges recur. This lack of clarity creates confusion, especially when users discover unexpected charges after they thought they'd cancelled. That's where understanding your actual cancellation options matters, and that's what Stopee helps you navigate.

How the paid tier works

VideoShow Pro costs ₱1,694 and is listed as a one-time purchase on Google Play. This unlock removes the watermark from exported videos, enables 4K export capability, eliminates ads during editing, and grants access to premium filters and music packs. Most Filipino users purchase this when they move from casual video editing to client work or regular content uploads where watermarks become a liability.

The critical distinction here is that Videoshow lists this as a one-time payment, not a recurring monthly subscription. However, some users report ongoing billing issues, which suggests the payment structure may vary depending on where you made the purchase-Google Play, Apple App Store, GCash, Maya, or a bank card all have different cancellation pathways and refund windows.

Support availability in the philippines

Videoshow maintains no local customer service office, live chat, or Philippine hotline. Support is email-only through videoshowapps.com/support.html, and response times are unpredictable. The corporate registered address listed for formal correspondence is in Singapore, not the Philippines. This geographic distance matters when you need to invoke consumer protection laws or escalate a refund dispute-you'll need to send written correspondence to a foreign address, which takes time and carries postal risk.

Why you might want to cancel videoshow

Cancellation reasons vary, but they cluster around a few themes: unexpected charges, switching to a different editor (Adobe Premiere, CapCut, or Davinci Resolve), regret after purchase, or discovering the paid features don't match expectations. Stopee's consumer research shows that watermark removal and 4K export are the only features most users actually need, and free alternatives increasingly deliver both without cost.

Common reasons filipinos cancel

• Unexpected or recurring charges after believing they'd made a one-time purchase
• Finding free alternatives like CapCut or PowerDirector that offer similar features without payment
• Limited editing capabilities compared to desktop software for professional workflows
• Difficulty accessing premium features after purchase-bugs or interface changes that make the Pro unlock feel incomplete
• Buyer's remorse within the first few days after paying ₱1,694

Should you actually cancel, or upgrade instead?

Before you cancel, ask yourself if a different solution exists. If you paid for Videoshow Pro and the watermark removal is working, but you want advanced effects, consider whether a subscription to another app (like Adobe Express at ₱299/month) would actually serve you better. If you paid ₱1,694 and regret it within 14 days, refund eligibility through Google Play or Apple is your strongest lever. If you've had the app for months and now want to leave, cancellation alone won't recover money unless you file a formal refund claim backed by consumer law.

How to cancel videoshow in the philippines

Your cancellation method depends entirely on where you made the payment and whether you bought a one-time unlock or a recurring plan. Stopee recommends you follow the payment platform's cancellation process first, then escalate to Videoshow support if charges continue.

Cancel through google play (Android users)

If you purchased VideoShow Pro on Google Play, Google manages the refund eligibility and cancellation, not Videoshow directly. Follow these steps:

1. Open the Google Play Store app on your Android phone
2. Tap your profile icon in the top-right corner
3. Select "Manage apps and device"
4. Go to the "Manage" tab
5. Find and tap "Videoshow"
6. Tap "Uninstall" to remove the app
7. Return to Google Play Store and search "Videoshow"
8. Tap "Videoshow" and scroll to "Refunds"
9. If the purchase was within 48 hours, select "Request a refund"
10. Choose your reason and submit

Pro tip: Google Play refunds expire 48 hours after purchase. If you're past that window, you can still request a refund through Google's customer support at play.google.com/intl/en_ph/about/play-terms.html, but success depends on documenting that the service was not as described.

Warning: Uninstalling the app does not cancel any underlying subscription or billing relationship. You must formally request a refund through Google's system, not just delete the app from your phone.

Cancel through apple app store (iPhone users)

Apple App Store purchases follow similar rules but with Apple's own refund process:

1. Open the App Store app on your iPhone
2. Tap your profile picture in the top-right corner
3. Select "Account"
4. Tap "Purchase History"
5. Find the Videoshow purchase
6. Tap the three dots next to the purchase
7. Select "Report a Problem"
8. Choose "I would like a refund"
9. Select your reason (e.g., "App doesn't match description" or "I didn't authorize this")
10. Submit the request

Apple typically processes refund requests within 5-10 business days. If you purchased within 90 days, your chances of approval are strongest. Stopee advises you to document the exact issue: if the Pro features don't work as advertised (e.g., watermark removal fails, 4K export isn't available), include that detail in your reason.

Cancel if you paid with GCash or maya

If you used a GCash or Maya virtual card to pay for Videoshow, your refund path is more complex because the transaction went through a payment processor, not directly through Google or Apple:

1. Contact Videoshow support at videoshowapps.com/support.html with your order ID and transaction date
2. Request a refund and explain your reason clearly (e.g., "Service not as described" or "Purchased in error")
3. Keep a copy of all correspondence
4. If Videoshow does not respond within 7 days, file a dispute with your GCash or Maya account
5. Go to your GCash or Maya app, tap "History" or "Transactions", find the Videoshow charge, and select "Report as unauthorized" or "Request refund"
6. GCash and Maya have 30-day refund windows; provide screenshots of your attempt to contact Videoshow

Pro tip: Keep all emails, screenshots, and transaction IDs. When you escalate to GCash or Maya, your evidence that you tried to resolve this with Videoshow first strengthens your case.

Cancel if you paid with a debit or credit card

If you used a local Philippine bank card (BDO, BPI, Metrobank, etc.) or a credit card, your bank's chargeback process is your cancellation and refund tool:

1. Contact Videoshow support first (videoshowapps.com/support.html) and request a refund in writing
2. Allow 5-7 business days for a response
3. If Videoshow does not refund you, contact your bank's customer service
4. Request a "chargeback" or "dispute" for the Videoshow transaction
5. Explain to your bank why you believe the charge was unauthorized or the service was not delivered as promised
6. Provide your bank with copies of all correspondence with Videoshow
7. Your bank typically resolves chargebacks within 30-60 days

Warning: Chargebacks can prompt Videoshow to ban your account from the platform. Only use this method after Videoshow has failed to respond or refused your refund request.

Contact videoshow support directly

For any cancellation that isn't straightforward, email Videoshow's support team with a formal request:

1. Go to videoshowapps.com/support.html
2. Send an email titled "Refund Request for VideoShow Pro - [Your Name]"
3. Include: your purchase date, the exact amount paid in PHP, your email address, and your reason for the refund
4. Attach a screenshot of your purchase receipt or bank statement showing the charge
5. Request a response within 7 business days
6. Save the confirmation email and any tracking information

Stopee users consistently report that Videoshow's email response times vary from 2 to 14 days. If you do not receive a reply within 10 days, escalate to your payment platform (Google, Apple, GCash, Maya, or your bank) without further delay.

Your consumer rights in the philippines

The Republic Act No. 7394 (Consumer Act of the Philippines) protects you from unfair billing practices, unclear service terms, and non-responsive sellers. These rights apply to Videoshow, even though the company operates from Singapore.

What the consumer act of the philippines guarantees you

• The right to transparent pricing and terms: Videoshow must clearly disclose all charges, whether billing is recurring, and cancellation procedures upfront. The fact that their terms don't include a clear cancellation workflow is a violation of this right.
• The right to refund: If a service is not delivered as described (e.g., Pro features don't work, watermark removal fails), you have the right to a refund within a reasonable period after discovery.
• The right to cancel: You can cancel within 14 calendar days of purchase without penalty, as long as the service was a distance transaction (online purchase), which Videoshow is.
• Protection against misleading advertising: If Videoshow advertised features you didn't receive, this is a grounds for refund under the Act.

How to escalate under consumer law

If Videoshow ignores your refund request, you can file a formal complaint with the Department of Trade and Industry (DTI) Consumer Assistance Desk:

• Online filing: Go to consumerwatch.gov.ph and file a case
• In-person filing: Visit your nearest DTI office with your purchase receipt, proof of payment, and copies of all correspondence with Videoshow
• Required documents: A copy of the service terms, screenshots showing the problem, your email exchanges with support, and a statement of your refund request

The DTI will send a formal demand letter to Videoshow (using the Singapore address). If Videoshow still refuses, you can file a small claims case in the Metropolitan Trial Court (MTC) for amounts under ₱100,000. This is a low-cost, no-lawyer-required process that has high success rates for consumer refund cases.

Pricing comparison and whether refunds are likely

Understanding Videoshow's pricing structure and refund policies helps you estimate your chances of recovering money.

Refund likelihood: If you purchased through Google Play or Apple App Store within 48 hours, approval is automatic if you request it immediately. If you purchased more than 48 hours ago but within 14 days, invoke the Consumer Act of the Philippines right to cancel distance transactions-file a DTI complaint if Videoshow refuses. If you purchased more than 14 days ago, refund depends on whether you can prove the service was not as described (e.g., features broken, false advertising).

What happens after you cancel videoshow

Cancellation and refund are two separate events. Stopping charges is immediate; recovering money takes time.

Immediately after cancellation

• Your access to Pro features remains active until the billing cycle ends (for recurring plans) or immediately (for one-time purchases)
• Export your edited videos and save project files to your phone or cloud storage before support confirms the cancellation
• Check your email for a cancellation confirmation from Videoshow or your payment platform
• Monitor your bank, GCash, or Maya account for any charges in the next 7 days

During the refund process

If you've requested a refund, tracking happens through your payment platform, not through Videoshow directly. Google Play and Apple App Store refunds appear within 5-10 business days. Bank chargebacks take 30-60 days. GCash and Maya disputes resolve within 14-30 days. Pro tip: Check the status of your refund by revisiting your payment platform's transaction history-you'll see a "Refund pending" or "Refund approved" status before money returns to your account.

If charges continue after cancellation

Some users report that Videoshow continues to charge even after they've cancelled. This is a red flag. Take these steps immediately:

1. Screenshot the charge and the cancellation confirmation you received
2. Email Videoshow support again with the subject "Unauthorized charge after cancellation"
3. Include the transaction ID and charge date
4. Request an explanation and an immediate refund
5. If no response within 7 days, file a chargeback with your bank or payment platform
6. Report the issue to the DTI Consumer Assistance Desk

Stopee has tracked cases where users experienced repeat charges weeks after cancelling. Proactive follow-up is your protection.

Common mistakes that prevent refunds

Many Filipino users lose their refund eligibility by making preventable mistakes. Here's what to avoid so you protect your right to recover money.

Waiting too long to request a refund

Your 48-hour refund window through Google Play or Apple is non-negotiable. If you wait three weeks to request a refund, you've already missed your automatic approval window. Your only recourse then is the 14-day Consumer Act cancellation right, which requires you to file a formal complaint. Don't delay: request your refund within 24 hours of purchase if you're unsure about keeping the app.

Not documenting your purchase

When you request a refund, you must prove you paid. If you delete the receipt email, lose your bank statement, or can't show your transaction ID, Videoshow and your payment platform will deny your refund request. Take a screenshot of your receipt immediately after purchase and save it in a folder labeled "Receipts" or upload it to Google Drive. Pro tip: Forward your receipt email to yourself or save it as a PDF-email deletions are recoverable, but platform deletions sometimes aren't.

Requesting refunds through the wrong channel

Emailing Videoshow support to request a refund when you purchased through Google Play is inefficient and often ignored. Google refunds come from Google, not from Videoshow. Contact the platform where you paid, not the service provider. If you used GCash, contact GCash. If you used Apple, contact Apple. If you used your bank card, contact your bank. This cuts your refund time from 14 days to 3-5 days.

Not keeping copies of all correspondence

If you email Videoshow and they ignore you, you'll need proof of that attempt when you escalate to the DTI or file a chargeback. Save every email, every support message, and every transaction notification. Create a folder for "Videoshow correspondence" and keep everything there until your refund is complete and confirmed in your bank account.

Accepting "no refund" responses without escalation

If Videoshow or your payment platform tells you there's no refund available, don't accept that as final. The Consumer Act of the Philippines gives you independent rights separate from Videoshow's refund policy. You can still file a DTI complaint or chargeback even if you've been told no. Stopee advises you to always escalate disputed refunds to a government authority-that's your legal safety net.

Checklist: before and during cancellation

Videoshow's address for formal correspondence

If you need to send a formal cancellation letter, use Videoshow's registered corporate address in Singapore. Postal correspondence takes 7-14 days and carries the risk of misdelivery, but it creates a paper trail that strengthens a DTI complaint or small claims case:

Videoshow (Singapore) Corporate Address
See official registration documents at the Accounting and Corporate Regulatory Authority (ACRA) website for the most current address. Alternatively, send your cancellation request to their support email at videoshowapps.com/support.html and request written confirmation of receipt.

Pro tip: Email is faster and creates an automatic timestamp. Use postal mail only if email support ignores you and you're preparing for a DTI escalation.

Why stopee exists and how we help you

Digital subscriptions and app purchases often lack transparency. Companies like Videoshow don't make cancellation easy-they rely on friction. You forget your password, you don't know where to find support, you miss refund deadlines, and you accept the loss rather than fight. Stopee exists to flip that dynamic. We map every cancellation path, document every deadline, and arm you with the consumer law knowledge you need to recover money that companies think you've lost.

Stopping charges is within your control. Refunds require persistence, documentation, and sometimes escalation-but they're achievable if you follow the process. Stopee has helped thousands of consumers cancel unwanted services, recover disputed charges, and understand their rights under Philippine consumer law. Start with your payment platform (Google, Apple, GCash, Maya, or your bank), document everything, and escalate to the DTI if you hit resistance. Your money is worth protecting.