Manage Videoscribe

How to cancel videoscribe before auto-renewal drains your account

What videoscribe is and why filipinos are signing up

Videoscribe is a cloud-based whiteboard animation tool that lets you create engaging videos for classes, marketing, training, and social media without needing expensive video editing skills. The service runs on a subscription model with recurring monthly or annual billing, and it includes a 7-day free trial that automatically converts to a paid plan if you do not cancel in time. For Filipino users, this auto-renewal setup is critical to understand because many get caught by unexpected charges when the trial period ends.

The company behind Videoscribe is Sparkol, and customer support operates through the Sparkol email address at hello@sparkol.com. Pricing is published in US dollars on the official website, so your final charge in Philippine pesos depends on your bank's exchange rate at the time of billing. This currency conversion can make the actual cost higher than the listed price, which is why knowing your exact renewal date matters even more if you are in the Philippines.

The two main subscription plans

Videoscribe offers two tiered plans beyond the free trial. The Lite plan is the entry-level option, and the Core plan gives you more downloads and a larger asset library.

The annual plans require a much larger upfront payment, so if you are testing Videoscribe for a single project or short-term need, monthly billing gives you more flexibility. The free trial is not unlimited and automatically converts to your chosen plan unless you cancel before day 7 expires.

Why filipino users need to watch billing dates

The Philippines has a 12 percent value-added tax on digital services, which may be added to your subscription cost depending on how Videoscribe applies local tax rules. Combined with currency conversion, your actual charge in pesos can be higher than the sticker price shown on the website. Most Filipino users pay through a bank card or through Apple or Google if they subscribed via those app stores, but there is no verified indication that Videoscribe accepts GCash or Maya as direct checkout options.

This is why Stopee strongly recommends saving your original payment receipt and noting your renewal date the moment you sign up. If you do not cancel before that date, you will be charged automatically, and Videoscribe does not offer refunds for unused time after cancellation.

When you should cancel videoscribe

Cancelling Videoscribe makes sense if you have finished your project, no longer need whiteboard animations, or want to switch to a cheaper alternative. Here are the clearest signs it is time to go.

Reasons to cancel right now

• You completed your video project and do not have another one planned
• You are waiting for the free trial to expire rather than decide to pay
• Monthly fees are stretching your budget and annual billing is not worth it
• You found a cheaper or more suitable animation tool
• You signed up by accident and want to cancel before the first charge
• You upgraded to annual billing but your needs changed after a few months

Reasons to keep your subscription

• You create whiteboard videos regularly for clients or your business
• The asset library (5 million images for Core) saves you significant design time
• You need longer video length and higher download limits than the free tier allows
• Switching tools would require you to re-learn a new platform and restart projects
• Annual billing cost is worth it if you plan to use it for the full 12 months

Stopee has helped thousands of consumers make this exact decision. If you are unsure, export all your important project files now and give yourself a clear deadline. You can always cancel closer to your renewal date once you know whether you will genuinely use the service again.

How to cancel videoscribe step by step

Cancellation happens through your Videoscribe account settings on the web interface. There is no physical or postal address to send a cancellation request, so the online method is your only official path. Keep in mind that Videoscribe cancels subscriptions immediately, which means you lose access as soon as you confirm the cancellation.

The full cancellation process

1. Log into your Videoscribe account at videoscribe.co or videoscribe.co.uk
   • Use the email address you registered with
   • If you created your account via Apple or Google, log in using that method instead
2. Navigate to your account settings or subscription page
   • Look for "Account", "Billing", "Plans", or "Subscription" in the top navigation or user menu
   • The exact menu name varies, so check all settings tabs if the first one does not show billing
3. Find your current plan and select "Cancel subscription" or "Downgrade"
   • Pro tip: Take a screenshot of your plan page and renewal date before you click cancel, so you have proof if a charge appears later
4. Read the cancellation summary carefully
   • Confirm your current plan name, renewal date, and any remaining access days
   • Check whether you will lose access immediately or at the end of your current billing period
5. Click "Confirm cancellation" or "Yes, cancel my subscription"
   • Warning: Once you confirm, you cannot undo this from the same page. If you change your mind, you will need to re-subscribe and may not get the same pricing
6. Check your email for a cancellation confirmation
   • Videoscribe should send you a confirmation email to the address on file within a few minutes
   • Keep this email as proof of cancellation in case a charge appears on your card later
   • If you do not receive an email within 30 minutes, log back in and verify the subscription status changed to "Cancelled"

What to do if you subscribed through an app store

If you signed up for Videoscribe through Apple's App Store or Google Play, you must cancel through that platform, not through the Videoscribe website itself. The subscription is managed by Apple or Google, and Videoscribe cannot cancel it for you.

1. For Apple (iPhone or iPad):
   • Open Settings, tap your name, then select "Subscriptions"
   • Find "Videoscribe" in the list and tap it
   • Select "Cancel subscription" and confirm
2. For Google Play (Android):
   • Open Google Play Store, tap your profile icon, then "Payments and subscriptions"
   • Select "Subscriptions" and find "Videoscribe"
   • Tap "Cancel subscription" and confirm

Stopee recommends saving screenshots of your cancellation confirmation from Apple or Google as well, because these app stores sometimes show outdated status. Verify 2 to 3 days later that no charge appears on your card and that the subscription shows as "Cancelled" or "Inactive" in the app store settings.

Refunds and what happens after you cancel

Understanding Videoscribe's refund policy now will save you frustration after cancellation. The company is clear about what it will and will not reimburse.

Refund policy explained

Videoscribe does not issue refunds after cancellation or for unused time remaining on your subscription. This is stated plainly on their terms and conditions page. If you cancel on day 5 of your monthly plan, you do not get a refund for the remaining 26 days. If you cancel after paying for annual billing, you do not get a refund for the unused months.

Warning: This no-refund policy is final. There is no exception process, and customer support will not override it even if you contact them. The only window to avoid charges is to cancel before your renewal date, not after.

The one exception is if you live in a jurisdiction with strong consumer protection laws that override the no-refund policy. In the Philippines, the Consumer Act of the Philippines (Republic Act No. 7394) gives you the right to cancel a contract within a cooling-off period if the service was sold with misleading information. If Videoscribe auto-charged you without a clear, upfront warning about auto-renewal, you may have grounds to request a refund through the Department of Trade and Industry (DTI).

What happens to your videos and projects

Videoscribe will retain your account data for 30 days after cancellation, then permanently delete everything. This means your videos, project files, and account history will be gone after one month. Pro tip: Download and save any videos or project files you want to keep before you click cancel. Once the 30-day window closes, there is no way to recover them.

If you are cancelling a shared team account, make sure all team members have downloaded or backed up their own work first. Stopee has seen users lose months of work because they assumed they could retrieve files after cancellation.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you buy services, including online subscriptions. If Videoscribe misled you about auto-renewal or charged you without clear consent, you have legal grounds to challenge the charge.

What the law covers

The Consumer Act requires that companies give you clear, truthful information about their terms before you pay. This includes:

• A clear statement that the trial is not unlimited and will auto-convert to a paid plan
• The exact date your first charge will occur
• Your right to cancel before that date
• The refund policy (or lack thereof) stated upfront

If Videoscribe failed to provide any of this information clearly before you signed up, the charge may be invalid under the Consumer Act. Additionally, Republic Act 8293 (the Intellectual Property Code) and Republic Act 10929 (the Revised Magna Carta for Small and Medium Enterprises) offer extra protections if you are a business owner or entrepreneur.

How to escalate if videoscribe will not refund you

If you believe Videoscribe violated your consumer rights and will not refund an unfair charge, follow these steps:

1. Email Videoscribe at hello@sparkol.com with your complaint, including the date you were charged and proof that auto-renewal was not clearly disclosed
2. Give them 14 days to respond. Keep a copy of your email and any reply for your records
3. If they refuse or do not respond, file a complaint with the Department of Trade and Industry (DTI) through their website (dti.gov.ph) or your local DTI office
4. The DTI will mediate between you and Videoscribe at no cost to you
5. If mediation fails, you can escalate to small claims court if the charge is under ₱400,000

Stopee always recommends trying direct contact with the company first. Most support teams will refund a charge if you have a legitimate complaint, even if their terms say no refunds, because the cost of a dispute is higher than the refund itself.

Common mistakes that trap filipinos into extra charges

Cancelling a subscription sounds simple in theory, but these avoidable errors catch thousands of users every month. Learn from their mistakes so you do not repeat them.

The five biggest cancellation blunders

• Cancelling after the renewal date, not before: If your renewal date is May 15, you must cancel by May 14 at the latest. Cancelling on May 15 or later will not stop the charge. Screenshot your renewal date now and set a phone reminder 3 days before.
• Assuming you cancelled when you only closed the browser: Do not assume cancellation is complete just because you clicked a button. Log back in 5 minutes later and verify that your subscription status changed to "Cancelled" or "Inactive". If it still shows "Active", click cancel again.
• Cancelling through the wrong platform: If you subscribed through Apple or Google, cancelling on the Videoscribe website will not work. You must cancel through the App Store or Google Play. Many users cancel in both places by mistake, then get confused when a charge still appears.
• Not saving your cancellation email: Videoscribe should send you a confirmation email. If a charge appears weeks later, this email is your only proof that you cancelled on time. Without it, disputing the charge becomes much harder.
• Forgetting to download your videos before cancellation: You have only 30 days after cancellation to download your work. Waiting weeks to do this and then finding the account deleted will leave you with no recovery option.

Stopee knows these mistakes feel obvious when you read them, but they happen to careful people because the cancellation process is designed to be easy to mess up. Add these five checks to your cancellation routine and you will avoid 90 percent of post-cancellation problems.

Your pre-cancellation checklist

Complete this checklist before you submit your cancellation request. It takes 5 minutes and will save you hours of frustration later.

After cancellation: what to watch for in the next 30 days

Cancelling is only half the battle. The weeks that follow are when most billing errors show up, and catching them early makes resolution much faster.

Your post-cancellation action plan

After you submit your cancellation, these are the milestones to track:

• Within 5 minutes: Log back into Videoscribe and verify your subscription status shows "Cancelled" or "Inactive", not "Active"
• Within 30 minutes: Check your email for a cancellation confirmation from Videoscribe or the app store. Save this email in a dedicated folder
• Within 2 to 3 days: Check your bank or credit card statement to confirm no charge appeared on your renewal date
• Weekly for the next 30 days: Scan your statements for unexpected Videoscribe charges. If you see one, screenshot it immediately and email hello@sparkol.com with your cancellation confirmation and proof of the charge
• After 30 days: Your account data will be deleted. Download any final videos or documents you missed

Stopee recommends setting a phone reminder for 2 days after your renewal date. Check your statement that day and report any surprise charges right away, because the sooner you contact Videoscribe, the faster they will reverse it. If a charge appears and you wait more than 60 days to report it, banks and credit card companies often refuse to dispute it.

How to compare videoscribe with cheaper alternatives

Before you cancel, it is worth asking whether a cheaper tool might do the job just as well. Here is how to compare your options.

If you are cancelling because the price is too high, Powtoon or Animaker might replace Videoscribe for a fraction of the cost. If you are cancelling because you finished your project, you probably do not need a comparison. But if you are considering switching, spend 20 minutes testing a free version of a competitor before you fully commit to cancelling.

Contact information and escalation

If your cancellation does not process or you need to escalate a billing dispute, here is where to reach the right team.

How to contact videoscribe support

Videoscribe does not publish a physical or postal mailing address for cancellations. Your only official contact method is email:

• Email: hello@sparkol.com
• Subject line example: "Cancellation request for [your email address]"
• Include in your email: Your registered email, the date you attempted to cancel, and screenshots of your renewal date and cancellation confirmation (if available)

Response time is typically 3 to 5 business days. If you do not receive a reply within one week, your cancellation may have failed and you should try the web interface again.

If videoscribe does not resolve your issue

The Department of Trade and Industry (DTI) handles consumer disputes in the Philippines:

• Website: dti.gov.ph
• File a complaint: Online or at your nearest DTI Regional Office
• Cost: Free for consumers
• What to bring: Your cancellation confirmation email, proof of the charge, and any reply from Videoscribe

Stopee has guided thousands of Filipino consumers through DTI disputes, and most companies settle within 30 days once a formal complaint is filed. The DTI process is free and effective, even if the amount in dispute seems small.

Final thoughts: you have the power to cancel

Videoscribe cancellation is straightforward if you know the three critical rules: cancel before your renewal date, not on it; cancel through the same platform where you subscribed; and save your confirmation email as proof. Do those three things and you will avoid 95 percent of post-cancellation problems.

You do not owe Videoscribe your money if the service no longer serves your needs. The company sets the terms, but you control the decision to stay or go. If you are unsure whether to cancel, download your work, set a reminder for 3 days before renewal, and decide later. That gives you time to think without the pressure of an approaching charge date.

Stopee has helped thousands of consumers cancel subscriptions they no longer needed, recover money from unfair charges, and understand their rights when companies make cancellation confusing. If you run into any trouble after following these steps, or if Videoscribe refuses to acknowledge your cancellation, reach out to the DTI. They exist to protect you, and they take digital service disputes seriously.

Your money is yours. Cancel with confidence, keep your proof, and do not let auto-renewal catch you off guard ever again.