Manage Videoscribe

How to cancel VideoScribe and stop paying in the UAE in 2025

What is VideoScribe

VideoScribe is a cloud-based animation software that lets you create whiteboard-style explainer videos without design experience. The platform gives you access to a library of hand-drawn assets, pre-built templates, and the ability to import your own graphics to build professional animated videos in minutes.

Who uses VideoScribe and why

Marketing teams, educators, and business owners use VideoScribe to make training content, product demos, and social media videos that grab attention. Because animated hand-drawn videos perform better on engagement metrics, VideoScribe has become a go-to tool for anyone who needs video results without hiring an animator. You access the software via desktop app or web interface, and your subscription ties directly to your account.

The subscription model

VideoScribe operates on a monthly or annual subscription basis, meaning you pay recurring fees to keep access. Your account stores all your projects, assets, and video exports linked to your subscription status. When you cancel, you'll want to know exactly what happens to your projects and how to avoid surprise charges when your next billing date arrives.

Should you cancel VideoScribe

Before you commit to cancelling, consider whether the service truly no longer fits your workflow or if you're pausing temporarily.

Reasons to keep VideoScribe

• You regularly create explainer videos or animated content for marketing or training
• Your team collaborates on video projects that live in your VideoScribe account
• The monthly cost (around AED 154) delivers value compared to hiring a freelance animator
• You have existing projects you may want to edit or re-export later

Reasons to cancel VideoScribe

• You haven't logged in within the last 30 days and have no upcoming video projects planned
• You've switched to an alternative tool like Powtoon, Animaker, or Vyond that better suits your needs
• Budget constraints mean you need to cut non-essential software expenses this month
• You subscribed on impulse and realize the learning curve isn't worth your time investment right now
• Your annual plan renewal is coming up and you want to pause before the charge hits

How to cancel VideoScribe the right way

Stopee has helped thousands of consumers navigate subscription cancellations, and we know that VideoScribe makes it straightforward once you know where to look. The key is cancelling via your account before your renewal date to avoid unwanted charges.

Cancel via your VideoScribe account online

This is the fastest and most reliable method. You'll cancel directly through your account dashboard and receive instant email confirmation.

1. Open your web browser and go to the VideoScribe website
   • Log in with your email address and password
   • If you've forgotten your password, use the "Forgot password" link to reset it via email
2. Navigate to your account settings
   • Look for your profile icon in the top right corner or go to Settings
   • Select "Account" or "Subscriptions" from the menu
3. Find the "Subscriptions" section
   • You'll see your current plan (Monthly or Annual) and the next billing date
   • This is your safety checkpoint to confirm the date before cancelling
4. Click "Cancel subscription"
   • VideoScribe will ask you to confirm your choice
   • Select "Yes, continue to cancel" when prompted
5. Confirm the cancellation
   • You'll see a confirmation screen with your cancellation effective date
   • Check your email inbox (including spam folder) for a confirmation message from VideoScribe
6. Verify no renewal charge appears
   • Check your credit card or bank statement after your current billing period ends
   • If a charge appears, contact support immediately with your cancellation confirmation email

Pro tip: Cancel at least three business days before your next scheduled payment date. If you cancel too close to the renewal date, your payment may process before the system updates, and you'll need to request a refund.

Cancel if you subscribed through apple app store

If you signed up for VideoScribe via iPhone or iPad through the App Store, you cannot cancel through VideoScribe's website. You must cancel through Apple instead.

1. Open the App Store app on your iPhone or iPad
2. Tap your profile icon in the bottom right corner
3. Select "Subscriptions"
4. Find VideoScribe in your active subscriptions list
5. Tap "Cancel Subscription" and follow the prompts to confirm
6. You'll receive an email confirmation from Apple

Warning: Contacting VideoScribe support about an App Store subscription won't cancel your subscription. Apple controls the cancellation entirely on their platform.

Cancel if you subscribed through google play

Android users who subscribed via Google Play must cancel through Google's subscription management system.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Go to "Manage subscriptions"
4. Select VideoScribe from your active subscriptions
5. Tap "Cancel subscription" and confirm your choice
6. Google will send you a confirmation email

Like Apple, Google Play subscriptions bypass VideoScribe's own cancellation system entirely. You handle everything through Google.

Cancel by contacting VideoScribe support

If you're having trouble cancelling online, or if you want documentation of your cancellation request, reach out directly to the VideoScribe team.

1. Email hello@sparkol.com with a subject line: "Cancel my VideoScribe subscription"
2. Include your full name, email address registered on your account, and your current plan (Monthly or Annual)
3. Mention the date you want the cancellation to take effect
4. Request written confirmation that your subscription has been cancelled
5. Wait 24-48 hours for a response confirming the cancellation
6. Save the confirmation email for your records

Pro tip: Always use email for cancellation requests because you'll have a written record. Phone support isn't advertised by VideoScribe, so email is your documentation safeguard.

What happens after you cancel VideoScribe

Knowing what to expect after you click cancel will help you feel in control of your account and avoid confusion.

Your access during the paid period

When you cancel, you don't lose VideoScribe immediately. You keep full access to the software and all your projects until the end of the current billing period you've already paid for. This means if you cancel on day 5 of a monthly subscription, you'll have access for the remaining 25 days.

Your access after the paid period ends

Once your paid period expires, the software locks you out. You won't be able to log in, create new videos, or edit existing projects. You can still view your account online to download exports you've already created, but new work is off-limits until you resubscribe.

Your projects and data storage

VideoScribe does not delete your projects when you cancel. Your account, all video files, uploaded assets, and templates remain stored in your account indefinitely. If you resubscribe in the future using the same email address, your projects will be right there waiting for you. This gives you the flexibility to pause without losing your work.

No automatic renewal after cancellation

Once you cancel, VideoScribe will not charge you again unless you manually resubscribe. There's no hidden auto-renewal that restarts after a few months. Your subscription ends cleanly on the cancellation effective date.

Refunds and payment disputes in the UAE

Stopee advocates for consumer rights, and understanding your refund options is essential protection for your money.

VideoScribe's standard refund policy

VideoScribe's official policy states that subscription payments are generally non-refundable once charged. The exception is their 7-day free trial, which requires no payment during the trial period. After you've entered a paid subscription, neither monthly nor annual payments are returned as pro rata refunds for the remaining unused period.

When you might be eligible for a refund

Refunds are considered only in exceptional circumstances, such as:

• A persistent technical defect that prevents you from using the service at all
• You were charged multiple times in error for a single subscription period
• You cancelled within a very short time of subscribing and can demonstrate you had no chance to use the service

Each refund request is evaluated on a case-by-case basis by VideoScribe support, and not all requests are approved even if circumstances seem reasonable.

Your consumer rights in the UAE

The United Arab Emirates Consumer Protection Law (Law No. 24 of 2006) gives you important protections when purchasing digital services. Stopee recommends you know these rights:

• You have the right to clear information about subscription terms, renewal dates, and cancellation procedures before you pay
• You have the right to cancel a subscription without penalty within 14 days of purchase (unless you've fully used the service during that period)
• If a company charges you without clear prior authorization, you have the right to dispute the charge with your bank or payment provider
• You can file a complaint with the UAE Consumer Protection Authority if VideoScribe refuses to honor your cancellation or charges you after you cancel

If VideoScribe continues billing you after cancellation despite your documented cancellation request, contact the UAE Ministry of Economy to file a formal complaint.

How to request a refund from VideoScribe

If you believe you qualify for a refund, follow this process:

1. Email hello@sparkol.com with subject: "Refund request for my VideoScribe account"
2. Explain the specific reason for your refund request (technical issue, multiple charges, etc.)
3. Include your account email, subscription plan, and the payment date
4. Attach screenshots or documentation supporting your claim
5. Request a written response within 7 days
6. If VideoScribe denies your request and you believe it violates UAE consumer law, escalate to the UAE Consumer Protection Authority

VideoScribe pricing and available plans in the UAE

Stopee provides transparent pricing information so you can make informed decisions about your subscription spend.

Important pricing note: VideoScribe displays prices in USD on their website. The AED amounts above are approximate conversions based on current exchange rates and are for guidance only. Your actual charge may vary slightly depending on exchange rate fluctuations on the payment date. Your bank statement will show the exact amount charged in AED.

Why the annual plan looks tempting (but read the fine print)

The annual plan costs AED 660.60, which works out to roughly AED 55.05 per month, saving you about AED 99 compared to paying monthly for 12 months. However, you lose this discount if you cancel mid-year. VideoScribe does not prorate refunds, so you don't get money back for unused months. If you cancel an annual plan after 6 months, you lose the annual discount benefit entirely.

Common mistakes when cancelling VideoScribe

We hear from people every day who cancelled VideoScribe but made small mistakes that caused confusion or unexpected charges. You're not alone if you've worried about this, and these pitfalls are completely avoidable with the right knowledge.

Mistake 1: cancelling too close to your renewal date

VideoScribe's system takes up to three business days to fully process a cancellation. If you cancel two days before your renewal date, your payment will likely process before the cancellation takes effect. You'll then need to request a refund, which adds frustration and delay.

How to avoid it: Cancel at least four business days before your next scheduled payment. Check your subscription dashboard to see your exact renewal date, then work backward from there.

Mistake 2: forgetting you subscribed through an app store

You cancel through the VideoScribe website, assume you're done, and then Apple or Google charges you again because your app store subscription was never cancelled. You end up paying twice.

How to avoid it: Remember which platform you used to subscribe. If it was your phone's app store, cancel there, not on the website.

Mistake 3: not saving your cancellation confirmation

You cancel online, receive a confirmation screen, but don't take a screenshot or save the confirmation email. A month later, you're charged again and have no proof you cancelled, making it harder to dispute.

How to avoid it: Always screenshot the cancellation confirmation page, save the confirmation email to a folder, and note the cancellation date in your calendar. These are your refund insurance.

Mistake 4: cancelling your payment method instead of your subscription

You think cancelling your credit card or deleting the payment method from VideoScribe is the same as cancelling the subscription. VideoScribe flags the failed payment, contacts you, and may suspend your account or escalate the debt collection process instead of simply cancelling.

How to avoid it: Always cancel the subscription itself through your account settings. Cancelling payment methods is a last resort if the official cancellation isn't working.

Mistake 5: not checking for hidden auto-renewal clauses

You assume cancellation is permanent, but some terms and conditions have language that auto-renews after a certain period of inactivity. This is rare with VideoScribe, but worth double-checking your confirmation email.

How to avoid it: Read the cancellation confirmation email closely. If it mentions any auto-renewal clause, contact support to clarify before you log off.

Comparison: VideoScribe vs. alternative video creation tools

If you're cancelling because VideoScribe isn't the right fit, Stopee compares the main alternatives so you can choose wisely.

Final cancellation checklist for VideoScribe

Use this step-by-step checklist to ensure you cancel correctly and protect yourself from surprise charges.

• Check your next renewal date in your VideoScribe account dashboard
• Mark your calendar for four business days before the renewal date as your cancellation deadline
• Log into your VideoScribe account (or app store, if applicable) and navigate to subscriptions
• Click "Cancel subscription" and confirm the cancellation when prompted
• Take a screenshot of the confirmation screen
• Check your email (including spam) for a cancellation confirmation from VideoScribe or Apple/Google
• Save the confirmation email to a dedicated folder on your computer or cloud storage
• Add the cancellation effective date to your calendar
• Check your bank or credit card statement on the renewal date to confirm no charge appears
• If a charge does appear despite your cancellation, contact hello@sparkol.com with your confirmation email and request a refund within 14 days

When you should reach out to stopee for help

Stopee.com is here to support you through the entire cancellation process. We've helped thousands of consumers across the UAE cancel subscriptions, dispute charges, and recover refunds they thought were lost.

Contact Stopee if:

• You cancelled VideoScribe but were still charged after your cancellation date
• You subscribed through an app store and need help navigating that platform's cancellation process
• VideoScribe refuses to process your refund request despite being within your consumer rights
• You need documentation to file a complaint with the UAE Consumer Protection Authority
• You want to understand your rights before dealing with any subscription dispute

Contact information and consumer authority

Save this information for future reference if you need escalation support.

VideoScribe customer support: hello@sparkol.com

VideoScribe help center: help.videoscribe.co

UAE Consumer Protection Authority: Ministry of Economy (UAE), Consumer Protection Department. You can file a complaint if VideoScribe violates your consumer rights. Visit economy.gov.ae for guidance.

Stopee customer advocacy: Visit stopee.com for help with any subscription cancellation issue. Stopee has helped thousands of consumers in the UAE cancel unwanted subscriptions, fight unfair charges, and recover refunds. Whether you're dealing with VideoScribe or any other service, Stopee provides clear, step-by-step guidance backed by consumer law expertise. Your consumer rights matter, and Stopee ensures you know how to use them.