Manage Videoscribe

How to cancel your VideoScribe subscription and reclaim your money in ireland

What VideoScribe is and why you might need to leave

VideoScribe is a cloud-based animation tool that lets you create hand-drawn whiteboard-style videos without needing design skills. The platform combines a library of images, animated drawing hands, royalty-free music and timeline-based editing to help marketers, educators and small business owners produce explainer videos quickly. You can also use AI-powered features to generate images and add voiceovers. VideoScribe is managed by VisionsLive (NZ) Limited and operates on a subscription model with multiple pricing tiers.

Whether you signed up for a free trial, started with a basic plan or upgraded to unlock commercial rights, you have the legal right to cancel whenever your needs change. If you're reading this, you've likely hit a moment where the monthly or annual charge no longer justifies the value you're getting. That's completely normal. At Stopee, we help thousands of Irish consumers understand exactly how to cancel services like VideoScribe cleanly and recover money you're entitled to.

Subscription tiers and pricing explained

VideoScribe offers four distinct plans, each designed for different users and use cases. Understanding which plan you're on is essential before you cancel, because refund eligibility and notice periods can vary. Here's a breakdown of the current pricing structure as published by VideoScribe:

These figures reflect typical EUR pricing for Irish customers after currency conversion from USD. Actual charges depend on your billing cycle, any active discounts and the exact date your payment processes. Always check your account dashboard or most recent invoice to confirm your exact plan and renewal date before you cancel.

Why cancellation becomes necessary

Our experience at Stopee shows that cancellation requests spike around three predictable moments. First, when unexpected renewal charges surprise you-many Irish customers report that billing reminders didn't arrive or renewal dates shifted without clear notice. Second, when your work priorities change and you realise you're no longer using the tool regularly enough to justify the cost. Third, when you hit plan limits and upgrading feels too expensive, so you switch to a competitor instead.

A smaller but vocal group of customers cancel because they dispute a charge or feel they didn't get the value promised. Some discover that reseller rights aren't included in their tier, or that download limits kicked in sooner than expected. Others simply want to test a rival animation platform and won't need VideoScribe running in parallel.

Your consumer rights when cancelling VideoScribe in ireland

Irish consumer law gives you strong protections when you cancel a digital service subscription like VideoScribe. Understanding these rights puts you in the strongest position to cancel cleanly and push back if VideoScribe refuses a refund you're entitled to.

Consumer rights act 2022 and distance selling rules

Under the Consumer Rights Act 2022 and the Distance Marketing Directive, you have the right to cancel a digital service contract within 14 calendar days of purchase, provided you haven't already begun downloading or using the service in full. This cooling-off period is a legal minimum-VideoScribe cannot waive it or charge you for exercising it (except for the cost of the actual service you consumed during that window).

If you subscribed after 1 January 2022 in Ireland, that 14-day cancellation window is non-negotiable. The moment you buy a monthly or annual plan, the clock starts. You must notify VideoScribe in writing-email counts-within that 14 days to trigger your refund right. After 14 days, you can still cancel your subscription at any time, but you lose the automatic refund; instead, you're entitled to cancel on your next billing date with reasonable notice (typically 30 days for monthly plans).

Pro tip: If you cancelled within 14 days and VideoScribe refused a refund, escalate to the Commission for the Regulation of Utilities (CRU) or, for non-energy services, the Irish Competition and Consumer Protection Commission (CCPC). These bodies take breaches of the Consumer Rights Act seriously.

What happens after 14 days

Once the 14-day cooling-off period ends, you move into standard cancellation. You can cancel your subscription at any time, but VideoScribe is entitled to charge you up to your next billing date. If you're on an annual plan, you cannot reclaim unused months-that's the trade-off of choosing annual billing. Monthly plans are more flexible; you can cancel mid-month and stop paying from your next renewal date.

If you spot an unauthorised charge or billing error outside the cooling-off window, you have additional rights under Ireland's Payment Services Directive. You can dispute the transaction with your bank or card issuer within 8 weeks and potentially recover the money through a chargeback.

How to cancel VideoScribe step by step

Cancelling VideoScribe takes five minutes if you follow the correct path through their account interface. Stopee recommends doing this during business hours so you can screenshot each step and create an audit trail in case you need to escalate later.

Cancelling through your VideoScribe account

1. Open your web browser and navigate to the VideoScribe login page (videoscribe.co or your regional domain).
   • Do not use a mobile app if you can avoid it; the web version is clearer and easier to screenshot.
2. Enter your email address and password and click "Log in".
   • If you've forgotten your password, use the "Forgot password?" link and reset it via email before proceeding.
3. Once logged in, look for "Account", "Billing", "Subscriptions" or "Settings" in the left-hand navigation panel or top menu.
   • The exact label varies depending on when your account was created, but it will always be near your profile or payment settings.
4. Click on your active subscription card to open its details.
   • You should see your plan name, renewal date, billing amount and payment method.
5. Look for a button or link labelled "Cancel subscription" or "End plan".
   • This button typically appears in the top right corner of the subscription card or at the bottom of the payment details section.
6. Click "Cancel subscription" and confirm your choice when prompted (you may see a message like "Yes, continue to cancel" or "Confirm cancellation").
   • Warning: At this point, VideoScribe may show a retention offer (a discount or free month). Read it carefully, but do not feel pressured to accept it. If you want to cancel, click "No, I want to cancel anyway" or the equivalent button.
7. A form may appear asking you to select a cancellation reason (e.g., "Too expensive", "Not using it", "Switching to another tool").
   • Select the reason that applies to you. This feedback helps VideoScribe improve, and it doesn't affect your right to cancel.
8. Review the final confirmation screen, which will show your cancellation date and any charges you'll incur up to that date.
   • Take a screenshot of this screen immediately. This is your proof of cancellation.
9. Click "Submit" or "Confirm" to finalise the cancellation.
   • You should see a success message. Save it as a PDF if possible.
10. Check your email immediately for a cancellation confirmation email from VideoScribe.
    • If you don't receive one within 5 minutes, refresh your account page or contact their support team with your screenshot as proof of submission.

Contacting VideoScribe support if the online method fails

If you cannot find the cancellation button, or if you see an error message when you try to submit, don't assume the cancellation went through. Contact VideoScribe support directly via email or live chat. Send a clear cancellation request that includes your full name, account email address, subscription plan and the date you want the cancellation to take effect.

Pro tip: Use the phrase "I request to cancel my subscription effective immediately" (or your preferred date). This legal language makes it harder for support to misinterpret your intent or claim they thought you were enquiring about something else.

Refunds and what you can realistically expect

Refund eligibility depends entirely on when you cancel relative to your purchase and billing cycle. Stopee has helped many customers navigate these rules and push back when VideoScribe incorrectly denies a refund. Here's what you need to know.

Refunds within the 14-day cooling-off window

If you cancel within 14 days of your initial purchase or within 14 days of a renewal charge, you are entitled to a full refund, minus any service you consumed. For example, if you bought an annual plan on 1 January, tried it for 2 days and cancelled on 3 January, you'd expect a refund for the remaining 363 days (minus a small prorated charge for those 2 days of use, typically 1-2 percent of the total). VideoScribe should process this refund within 14 days of receiving your cancellation request.

In practice, many customers report that VideoScribe processes refunds within 3-7 business days. The money returns to your original payment method (credit card or bank account, depending on how you paid).

Warning: If VideoScribe tells you they cannot refund a charge within the 14-day window, they are breaking Irish law. Do not accept this answer. Request the refund in writing, cite the Consumer Rights Act 2022, and if they refuse, escalate to the CCPC (see section on escalation below).

Refunds after the 14-day window

Once 14 days have passed, VideoScribe is not obligated to refund unused time on a cancelled subscription. This is standard practice across digital services in Ireland and the EU. If you're on a monthly plan and you cancel mid-month, you'll continue to be charged until your next billing date. If you're on an annual plan, that charge is non-refundable unless you have a specific written agreement with VideoScribe or you can prove billing fraud.

The exception is if you discover a billing error-for example, if you were charged twice in the same month or your plan was renewed after you cancelled. In those cases, you can dispute the transaction with your bank or contact VideoScribe support with proof (screenshots, invoice copies) and demand a correction.

How to request a refund formally

If you believe you're entitled to a refund, send a written request to VideoScribe's support email address. Use this template:

Subject: Refund request for subscription cancel - [Your account email] - [Cancellation date]

Body: "I cancelled my VideoScribe subscription on [date] within the 14-day cooling-off period under the Consumer Rights Act 2022 (or explain the reason for your refund claim). I request a full refund of [amount] for the unused service. My account email is [email]. Please confirm receipt of this request and the expected refund date. If you refuse this refund, please provide a written explanation of the legal basis for the refusal."

Save a copy of this email and any response. If VideoScribe does not refund you within 21 days, escalate to the CCPC or your bank.

Common mistakes that delay or prevent cancellation

Cancellation seems straightforward, but many customers stumble because they don't anticipate how these systems work or what evidence they'll need later. We see the same mistakes repeatedly at Stopee, so let's help you avoid them.

Mistake 1: assuming payment failure cancels your subscription

A surprising number of people stop paying, assume the subscription will auto-cancel, and then wake up months later with a large debt. Payment failure does not cancel your subscription. If your card declines, VideoScribe will retry the charge every few days. They'll also send you overdue notices. Your account will remain active, accumulating debt, until you formally cancel.

Always cancel proactively, even if you think your payment method might fail. Cancellation in the account settings is the only reliable way to end the service.

Mistake 2: not noting your renewal date before you cancel

Check your invoice or account settings to find your renewal date. If you cancel on 15 March but your renewal date is 20 March, you might still be charged on 20 March. Some platforms process the charge before they process the cancellation. If this happens to you, request a refund immediately-you cancelled before the renewal posted.

Pro tip: Cancel at least 7 days before your renewal date to reduce the risk of a duplicate charge.

Mistake 3: cancelling via email or chat without keeping proof

If you message VideoScribe support and ask them to cancel your subscription for you, insist on written confirmation. A support agent might say "OK, I've cancelled your account," but if you didn't get a confirmation email or screenshot, you have no proof. Use the self-service cancellation method (your account settings) whenever possible, because it creates an automatic audit trail and confirmation email.

Mistake 4: not challenging a post-cancellation charge

After you cancel, watch your bank account or card statement for the next 30 days. Some customers are charged again by mistake, or VideoScribe's system processes a renewal that was supposed to have been cancelled. If you spot a charge after your cancellation date, contact VideoScribe immediately with your cancellation confirmation screenshot. If they don't refund it within 7 days, open a dispute with your bank (a "chargeback" or "transaction dispute").

After you cancel: next steps and what happens to your account

Cancellation isn't the end of the conversation; it's the start of a waiting period where you need to stay alert. Let's walk through what to expect.

Your access and data after cancellation

When you cancel VideoScribe, your access to the editor and premium features stops immediately or on your renewal date, depending on the cancellation type. You lose the ability to create new videos, export at full quality, or use premium images and music. However, any videos you've already created and exported remain on your computer or cloud storage-they don't disappear.

VideoScribe typically allows you to download your work for a limited time after cancellation (often 30 days). If you have videos you haven't exported yet, do so immediately after cancellation. After that window closes, you may lose access to your projects.

Pro tip: Before you cancel, export any videos you want to keep and download your project files if the platform allows it. Some users export their timeline as a backup in case they ever want to remake a video.

Monitoring for unwanted re-billing

After you cancel, monitor your payment method (credit card or bank account) for at least 60 days. Watch for any charges labelled "VideoScribe", "VisionsLive" or similar. If a charge appears after your cancellation date, it's either a mistake or a sign that VideoScribe didn't process your cancellation correctly.

If you spot an unwanted charge, do two things immediately: contact VideoScribe support with your cancellation confirmation screenshot, and open a dispute with your bank. Don't wait. Banks have a time limit for processing disputes (usually 60 days from the charge date), so act fast.

Checking your final invoice

A few days after your cancellation takes effect, VideoScribe will send you a final invoice showing any charges through your cancellation date and, if applicable, your refund. Verify that the amounts are correct. If you were charged for service after you cancelled, or if a refund didn't appear that you're entitled to, escalate immediately to Stopee or the CCPC.

How to escalate if VideoScribe refuses to cancel or refund

Occasionally, customers face barriers when they try to cancel-a broken "cancel" button, an unresponsive support team, or an unjustified refusal to honour the cooling-off period. Stopee has helped consumers push back against these obstacles using consumer law. Here's how to escalate.

Step 1: document everything

Before you escalate to an authority, gather evidence. Take screenshots of your cancellation confirmation, your account showing active subscription before cancellation, your final invoice, and any correspondence with VideoScribe support. Keep copies of all emails you sent and received. Save your bank statements showing the charges. This evidence is gold when you file a complaint.

Step 2: send a formal written request to VideoScribe

If you've been trying to cancel for more than 7 days without success, or if VideoScribe refuses a refund you're entitled to, send a formal letter (email is fine) to their support address. Use the template below and give them 14 days to respond:

Subject: Final demand for subscription cancellation and refund - [Your name] - [Account email]

Body: "I attempted to cancel my VideoScribe subscription on [date] and requested a refund within the statutory 14-day cooling-off period as required by the Consumer Rights Act 2022. [Describe what happened: was the cancellation rejected, was the refund denied, has the charge appeared again?] I am entitled to a full refund under Irish consumer law. Please process my refund of [amount] within 7 days and confirm the cancellation of my account. If you do not respond within 14 days, I will file a formal complaint with the Irish Competition and Consumer Protection Commission."

Step 3: contact the CCPC if VideoScribe doesn't respond

If VideoScribe ignores your written request or refuses to refund you without a legal justification, file a complaint with the Irish Competition and Consumer Protection Commission (CCPC). You can do this online at ccpc.ie. The CCPC will investigate and can force VideoScribe to comply with consumer law, issue a fine, or make them refund you. This process usually takes 4-8 weeks.

Alternatively, if you paid by credit card or bank transfer, you can open a dispute with your bank (a chargeback). Your bank will contact VideoScribe and demand proof that the charge was authorised and legitimate. If VideoScribe can't prove it, your bank will refund you.

Pro tip: Stopee provides templates and guidance for these escalation steps. If you're unsure about your next move, visit stopee.com and use their consumer advocacy resources-they've helped thousands of Irish customers recover money from uncooperative services.

Checklist: before you cancel VideoScribe

Use this checklist to ensure you're ready to cancel and won't miss anything important.

Compare: VideoScribe vs. alternatives for animation

If you're cancelling VideoScribe because you want to explore other tools, here's how it compares to common alternatives. This table can help you decide whether to switch or simply pause your subscription.

Don't rush to switch. If you're cancelling because of cost, try pausing your subscription for a month or downgrading to Lite before you cancel entirely. If you're cancelling because you hit feature limits, upgrade rather than leave. But if you genuinely prefer another tool or your budget won't stretch, cancelling is the right choice.

Contact information and support resources

If you've cancelled VideoScribe but need further assistance, here's where to reach out. Remember: you have rights, and these organisations exist to protect them.

VideoScribe support and escalation

Email VideoScribe support directly at support@videoscribe.co (or check their website for a help centre or live chat option). Include your full name, account email, subscription plan and a clear description of your issue. Expect a response within 24-48 hours during business hours.

For formal complaints or cancellation requests, use the "Contact Us" page on their website and document that you've made contact. Keep the ticket number or reference they provide.

Irish consumer protection authorities

The Irish Competition and Consumer Protection Commission (CCPC) handles complaints about breaches of consumer law, including unfair contract terms, misleading pricing and refusal to honour cancellation rights. File a complaint at ccpc.ie or call them on 0818 600 600.

You can also contact your local Citizens Information Centre, which offers free guidance on consumer rights and can help you draft formal complaints.

Your bank or card issuer

If you've been overcharged or suspect fraud, contact your bank or credit card company directly. They have a dedicated dispute or chargeback team that can investigate and potentially reverse charges. This is often faster than waiting for VideoScribe to respond.

Support from stopee

Stopee (stopee.com) specialises in helping Irish consumers navigate subscription cancellations, refunds and disputes with service providers. Stopee has helped thousands of consumers cancel subscriptions like VideoScribe, recover overcharged amounts, and understand their rights under Irish law. Visit stopee.com for templates, escalation guides and direct support if you're stuck.

Summary: taking control of your VideoScribe cancellation

Cancelling VideoScribe is straightforward if you follow the steps in this guide and stay alert to post-cancellation charges. You have a right to cancel at any time, and a right to a refund within 14 days of purchase, under Irish consumer law. Don't let the platform, auto-renewal, or a confusing interface trap you into paying for a service you don't use.

Export your work, cancel via your account settings, screenshot the confirmation, and monitor your bank account for 60 days. If VideoScribe refuses a refund you're entitled to, escalate to the CCPC or your bank without hesitation. You're not obligated to justify why you're cancelling-budget, priorities, or simply changing your mind are all valid reasons.

Thousands of Irish consumers have successfully cancelled VideoScribe and recovered money using the process outlined here. Stopee has guided many of them through difficult cases where the company resisted. If you encounter a barrier, don't give up. Document your attempt, cite consumer law, and escalate to the authorities. Your money is yours, and Irish law protects your right to cancel.

Visit Stopee at stopee.com for more guides, templates and support. Whether you're cancelling VideoScribe or another subscription service, Stopee has helped thousands of consumers take back control of their spending and their rights.