Manage Itranscribe

How to cancel your iTranscribe subscription and protect your money in ireland

What is iTranscribe and why people choose to leave

iTranscribe is a commercial transcription and voice-to-text service that converts audio and video files into written text, complete with multi-language support, speaker identification and bulk export options. The service offers both a free tier with daily limits and paid subscription tiers designed for professionals, creators and agencies who need higher processing capacity and faster turnaround times. You encounter several plan levels, each with different minute allowances and processing priority, so choosing the right fit matters for your budget.

People cancel iTranscribe for several reasons: unexpected charges after free trials, recurring auto-renewals that slip past their notice, frustration with technical errors in transcription quality, or simply discovering a competitor that better matches their workflow and budget. Understanding why cancellation happens helps you decide whether leaving is right for you, and Stopee is here to guide you through every step.

Subscription plans at iTranscribe

iTranscribe presents a tiered pricing structure designed to match different usage patterns, from casual users to agencies processing large volumes of audio daily.

Common reasons irish consumers cancel

Irish consumers report cancelling iTranscribe most often because of unexpected charges that appear on their bank statements after free trial periods end. Others find themselves charged for months without realising the subscription auto-renewed, particularly if the app doesn't send clear renewal reminders. Some users downgrade or leave because transcription quality falls short of expectations, the app crashes frequently, or they discover competing services with better pricing or features. Budget constraints are another real driver, especially when a subscription gets overlooked and accumulates charges across multiple months.

Your consumer rights in ireland under the consumer rights act 2022

As an Irish consumer, you have powerful legal protections that apply to iTranscribe and all digital subscription services, whether you signed up online or through an app.

What the consumer rights act 2022 says about cancellation

The Consumer Rights Act 2022 gives you the right to cancel a digital service subscription within 14 days of purchase, even if you have already used the service. This is your statutory cooling-off period, and it applies regardless of whether iTranscribe offers its own cancellation window. After 14 days, you may still cancel at any time, but iTranscribe can apply charges only if they notify you clearly of their cancellation terms beforehand.

The law also requires that iTranscribe provides you with clear, accessible cancellation instructions before you pay. If the company hides or obscures how to cancel, that's a breach of your rights, and you can escalate to the Irish Competition and Consumer Protection Commission (CCPC) if the company refuses to help.

Your right to a refund

If you cancel within 14 days of your first charge, you are entitled to a refund of all fees you have paid, unless iTranscribe can prove you received the service in full and agreed in advance that payment was non-refundable. For cancellations after 14 days, you may still claim a refund for unused portions of your subscription if you terminate before the next billing cycle. Stopee recommends keeping copies of all cancellation requests and communications, as these documents are your strongest lever if you need to dispute a charge with your bank or the CCPC.

How to cancel your iTranscribe subscription step by step

The cancellation process depends on how you signed up (web browser, iOS app, or Android app), but the fundamental steps are similar across all platforms.

Cancelling on the iTranscribe website

If you subscribed via the iTranscribe website, follow these steps to cancel your subscription:

1. Log in to your iTranscribe account using your email address and password.
   • If you have forgotten your password, use the "Forgot password" link to reset it.
   • Save a screenshot of the login screen as proof of access for your records.
2. Navigate to your account settings or subscription dashboard.
   • Look for a menu option labelled "Settings," "Account," "My Subscription," or "Billing."
   • This is typically found in the top-right corner under your profile icon or name.
3. Find the "Manage subscription" or "Cancel subscription" option.
   • Click on this option to open your active subscription details.
   • You should see the plan name, renewal date, and next charge amount.
4. Select "Cancel" or "Cancel subscription" and confirm your decision.
   • iTranscribe may ask why you are leaving; this is optional feedback.
   • Do not let prompts to upgrade distract you from clicking the final confirm button.
5. Take a screenshot of the cancellation confirmation page or email.
   • This is your proof of cancellation and is essential if disputes arise later.
   • Forward the confirmation email to your own email address as a backup.
6. Verify that your subscription status shows "Cancelled" or "Active until [date]" in your account dashboard.
   • Visit your account again after 24 hours to confirm the change has processed.
   • If the status has not updated, contact iTranscribe support immediately with your screenshot.

Cancelling through the iTranscribe mobile app (iOS)

If you subscribed via Apple's App Store, you must cancel through Apple's own subscription management system, not within the iTranscribe app itself.

1. Open the Settings app on your iPhone or iPad.
   • Tap "Settings" from your home screen.
2. Tap your name or Apple ID at the top of the Settings menu.
   • You should see your profile card with your name and photo.
3. Select "Subscriptions" from the menu.
   • This opens a list of all active and expired subscriptions linked to your Apple ID.
4. Find "iTranscribe" in your active subscriptions list and tap it.
   • You will see the plan name, next renewal date, and billing amount.
5. Tap "Cancel subscription" and confirm when prompted.
   • Apple will ask you to confirm; select "Confirm" or "Stop subscription."
   • You will receive an email confirmation from Apple within minutes.
6. Save the Apple confirmation email as proof of cancellation.
   • Screenshot the subscription status screen showing that iTranscribe is now marked as "Expired."

Cancelling through the iTranscribe mobile app (Android)

Android users must manage their iTranscribe subscription through Google Play, not within the app itself.

1. Open the Google Play Store app on your Android device.
   • Tap the Play Store icon on your home screen or app drawer.
2. Tap your profile icon in the top-right corner.
   • Select "Manage your Google Account" or "Payments and subscriptions."
3. Tap "Subscriptions" to see all active subscriptions.
   • You will see a list of every subscription tied to your Google account.
4. Find "iTranscribe" and tap it to open your subscription details.
   • Review the plan type, renewal date and next charge amount.
5. Tap "Cancel subscription" and select your reason (optional).
   • Google Play will ask you to confirm; tap "Yes, cancel" when prompted.
   • You will receive a confirmation email from Google Play.
6. Save the Google Play confirmation email as proof.
   • Screenshot the subscription status showing "Cancelled" or "Expires on [date]."

Cancelling by written notice (if online cancellation fails)

Warning: If you cannot cancel through your account or the app, or if iTranscribe refuses to process your cancellation, you have the right to cancel by formal written notice.

1. Prepare a cancellation letter with the following information:
   • Your full name as it appears on the account.
   • Your registered email address and iTranscribe account username.
   • Your billing address in Ireland.
   • A clear, single sentence: "I request to cancel my iTranscribe subscription effective immediately."
   • The date you are sending the notice.
   • Your signature (if sending by post).
2. Send the letter via An Post (Irish postal service) Registered Post or Tracked Mail.
   • This ensures you have proof of delivery, which is essential if a dispute arises.
   • Keep the receipt from An Post for your records.
3. Address the letter to iTranscribe's registered office address.
   • If the address is not on their website, contact their support team and ask for the official cancellation address via email.
   • Forward your email request and their response to yourself as proof you asked.
4. Wait for a confirmation email from iTranscribe.
   • They are required by law to confirm receipt of your cancellation notice within 3 working days.
   • If you do not hear from them, escalate to the CCPC.

Timeline and when your cancellation takes effect

Understanding when your subscription ends helps you avoid unexpected charges and plan your transition to an alternative service.

Cancellation timing and your next charge

When you cancel iTranscribe, your subscription typically remains active until the end of your current billing cycle. If you are on a monthly plan and cancel on the 10th of the month, you usually retain access until the end of that month, with no charge applied on the next renewal date. Annual subscribers who cancel mid-year may be entitled to a pro-rata refund, depending on iTranscribe's terms and how long you have used the service.

Pro tip: Stopee recommends cancelling at least 3 days before your next scheduled charge to ensure the cancellation processes in time. If you are charged after cancellation, contact your bank immediately to dispute the charge as unauthorised.

What happens after your access expires

Once your subscription expires, you lose access to paid features such as unlimited transcriptions, priority processing and large file uploads. You can still log into your iTranscribe account to download your transcription history and exported files, but you will revert to the free tier's limitations if you choose to continue using the service. Stopee advises downloading or exporting all your important transcripts before your cancellation date takes effect, so you don't lose critical project data.

Refunds and how to claim them if iTranscribe refuses to cancel

If iTranscribe ignores your cancellation request or continues to charge you after you have cancelled, you have several legal options to recover your money.

Claiming a refund under the 14-day cooling-off period

You are entitled to a full refund if you cancel within 14 days of your first charge, even if you have used the service extensively. To claim this refund, send a cancellation request with the date of your first charge, your account details and a request for a refund. iTranscribe must process the refund within 14 days of receiving your cancellation notice. If they refuse or ignore your request, escalate immediately to the CCPC.

Claiming refunds for charges after 14 days

If you cancel after the 14-day window, iTranscribe can charge for the portion of the subscription you have used, but they must refund any unused time. For example, if you paid EUR 10 for a full month on the 1st and cancelled on the 15th, you should receive a pro-rata refund of approximately EUR 5. Request this refund in writing and keep a copy of your cancellation proof.

Disputing unauthorised charges with your bank

Warning: If iTranscribe continues to charge you after cancellation, contact your bank immediately and request a chargeback or dispute for all unauthorised transactions.

You will need to provide your bank with:

• Screenshots of your cancellation confirmation from iTranscribe, Apple, or Google Play.
• Copies of all bank statements showing the unwanted charges.
• Any written communication with iTranscribe support asking them to stop billing.
• Your cancellation date and the date of each unwanted charge.

Most Irish banks will side with you if you provide clear evidence of cancellation, and they can recover the money directly from iTranscribe within 30 to 60 days.

Escalating to the irish competition and consumer protection commission

If iTranscribe refuses to refund you or cancels your subscription, and your bank cannot help, you can file a formal complaint with the CCPC (competition and consumer protection authority for Ireland). The CCPC has the power to investigate, fine iTranscribe and force them to issue refunds to all affected consumers. You can lodge a complaint for free online at www.ccpc.ie or by calling their consumer helpline. Stopee knows from experience that the threat of a CCPC complaint often motivates companies to settle quickly.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple, but small oversights can leave you vulnerable to ongoing charges and unresolved disputes.

Not taking proof of cancellation

It is easy to assume that clicking "Cancel" is enough, but without a screenshot or confirmation email, you have no evidence if iTranscribe claims they never received your request. The moment you see a cancellation confirmation page or email, take a screenshot and forward the email to yourself. This single action protects you if disputes arise weeks or months later. Stopee has helped thousands of consumers recover money by simply producing dated proof of cancellation when companies denied it.

Cancelling only in the app, not the subscription platform

A critical mistake is deleting the iTranscribe app or cancelling your account within the app itself, believing this cancels your subscription. In reality, the app removal does nothing; your subscription continues to renew on Apple or Google Play unless you cancel there specifically. Always cancel through the subscription platform (Apple Settings, Google Play Store, or the iTranscribe website), not the app itself.

Forgetting to check your account after 24 hours

Cancellations sometimes fail to process due to technical glitches or backend delays. Log back into your iTranscribe account the day after you cancel and verify that your subscription status has changed to "Cancelled" or shows an expiration date. If it still shows as "Active," contact support immediately with your original cancellation screenshot. Early detection prevents an unwanted charge on your next billing date.

Ignoring confirmation emails from your bank

Some users cancel successfully but miss bank notifications about subscription changes. Always check your email (and spam folder) for confirmation messages from iTranscribe, Apple, Google, and your own bank. These emails contain essential reference numbers and proof of cancellation that you will need if you have to dispute a charge later.

What to do after your iTranscribe cancellation is confirmed

Cancellation is not the end of your journey; confirming the cancellation took effect is equally important to protecting your finances.

Monitor your bank account for 30 days

After cancellation, watch your bank statement closely for the next 30 days. You should not see any charges from iTranscribe after your subscription expires. If an unexpected charge appears, contact your bank within 8 weeks to request a dispute or chargeback. The longer you wait, the harder it becomes to reverse the charge, so act immediately if you spot a problem.

Export or download your data before access expires

Download all your transcripts, exported files and project history from iTranscribe before your cancellation date takes effect. Once your subscription ends, you may lose access to certain export formats or bulk download features. Log into your account, navigate to your transcription library, and download everything you need in a safe location on your computer or cloud storage.

Update your password and secure your account

After cancellation, change your iTranscribe account password and enable two-factor authentication if the service offers it. This step prevents unauthorised access to your account if your login details were compromised, and it reduces the risk of someone else re-subscribing using your account. Stopee recommends treating account security as seriously as cancellation itself.

Keep your cancellation proof for one year

Save all cancellation confirmations, emails and screenshots in a dedicated folder on your computer or cloud storage. Consumer disputes with subscription services can take months to resolve, and you may need this evidence long after you have cancelled. One year is the typical limitation period for disputing billing errors in Ireland, so retain all proof for at least 12 months.

Comparing iTranscribe with alternative transcription services

Before you cancel, it is worth comparing iTranscribe with competing services to ensure you are choosing the right tool for your needs and budget.

When to stay with iTranscribe

iTranscribe remains a solid choice if you value affordable unlimited transcriptions, multi-language support and bulk processing without paying per-minute fees. If your transcription quality is acceptable and you are happy with the interface, the cost difference between iTranscribe and competitors may justify staying. However, Stopee always recommends reassessing your subscription annually to ensure you are still getting value for your money.

Your cancellation checklist for iTranscribe

Use this step-by-step checklist to ensure your cancellation is complete and protected:

• Before cancellation: Download or export all your transcripts and project files.
• Cancellation day: Cancel through your account, Apple Settings, or Google Play (whichever applies to you).
• Immediately after: Take a screenshot of the cancellation confirmation and forward the confirmation email to yourself.
• 24 hours later: Log back into your iTranscribe account and verify your subscription status shows "Cancelled."
• Before next charge date: Confirm that your bank statement does not show an unwanted iTranscribe charge.
• For 30 days: Monitor your bank account and watch for unexpected billing activity.
• Long-term: Keep all cancellation proof, emails and screenshots in a safe folder for at least 12 months.
• If charged after cancellation: Contact your bank immediately to dispute the charge and request a chargeback.

How to contact iTranscribe if your cancellation is refused

If iTranscribe blocks your cancellation, claims it failed, or continues to charge you after you have attempted to cancel, you have formal options to escalate.

Formal written cancellation notice

Your strongest legal tool is a formal written cancellation sent via An Post Registered Post. Address your letter to:

iTranscribe Limited
[Official registered address - contact their support to request this]
Ireland

Include in your letter:

• Your full name and iTranscribe account email.
• Your billing address.
• A single clear sentence: "I hereby cancel my iTranscribe subscription effective immediately."
• The date.
• Your signature.

Keep the An Post receipt as proof of sending. iTranscribe is legally required to acknowledge receipt within 3 working days and process your cancellation immediately.

Escalation to the irish competition and consumer protection commission

If written notice does not work, file a formal complaint with the CCPC:

Competition and Consumer Protection Commission
Bloom House
Independence Road
Finglas
Dublin 11
D11 WK07
Ireland

Telephone: 01 402 5800
Online: www.ccpc.ie

Provide the CCPC with copies of all cancellation attempts, proof of charges, and iTranscribe's refusal to process your request. The CCPC can investigate and force iTranscribe to refund you.

Disputing with your bank or financial institution

As a final escalation, contact your Irish bank or payment provider and request a formal dispute or chargeback for all unauthorised iTranscribe charges. Provide your cancellation proof, bank statements and any CCPC complaint reference number. Your bank has the legal authority to recover money from iTranscribe on your behalf.

Final summary: your right to cancel and move forward

Cancelling iTranscribe is your right under Irish consumer law, and you should never feel trapped by a subscription that no longer serves you. Whether you cancel because of cost, poor quality, technical problems, or simply changing needs, the Consumer Rights Act 2022 protects you with a 14-day cooling-off period and the right to terminate at any time after that.

The key to a smooth cancellation is taking proof every step of the way: screenshots of confirmation pages, saved emails, and dated records of your request. If iTranscribe refuses to honour your cancellation or continues to bill you, you have a clear escalation path through your bank, the CCPC, or formal written notice.

Stopee has helped thousands of consumers cancel problematic subscriptions and recover money they thought was lost. By following the step-by-step process outlined above, verifying your cancellation within 24 hours, and monitoring your bank account for the next 30 days, you can cancel iTranscribe confidently and reclaim control of your monthly spending. Do not hesitate to escalate to the CCPC if the company refuses to cooperate; you have the law on your side.