Manage Itranscribe

How to cancel itranscribe and stop recurring charges in the philippines

What itranscribe is and why filipinos are cancelling

Itranscribe is a subscription-based audio transcription service that converts your voice recordings into written text. You pay monthly for access to automated transcription, with plans ranging from 120 to 900 minutes per month. The service markets itself to students, content creators, and professionals who need fast, formatted text output from audio files.

The frustration starts because Itranscribe operates on automatic renewal. Your subscription renews within 24 hours unless you actively cancel it. For Filipino users paying in PHP through converted USD pricing, this means charges can accumulate quickly if you miss the cancellation window. At Stopee, we've tracked dozens of complaints from Philippines-based users who found themselves unable to locate a simple cancel button on their account dashboard.

How itranscribe charges work in the philippines

Itranscribe publishes its pricing in US dollars, but your card or mobile app (Apple or Google Play) converts the charge to Philippine pesos at their current exchange rate. You won't see the exact PHP amount until your statement arrives. This conversion gap is one reason many Filipino users miss early warning signs of unexpected charges.

The company's terms state that trials can be free or discounted, but you're automatically enrolled in paid plans when the trial ends. There is no stated cooling-off period, no minimum contract length, and no automatic refund after cancellation. Once you cancel, access stops immediately - you don't get a pro-rata refund for unused minutes.

Why stopee exists to help you with this cancellation

Itranscribe doesn't offer a one-click cancellation button in your account settings. Instead, the company pushes you toward email-based support. This is a deliberate friction point, and Stopee was built to help you navigate exactly these scenarios. You shouldn't need a guide to cancel a subscription, but until companies change, we're here to make sure you know your rights and your exact next steps.

Your consumer rights under philippine law

As a Filipino consumer, you're protected by the Consumer Act of the Philippines (Republic Act No. 7394), which gives you the right to cancel recurring billing agreements and to receive clear, honest information about charges and cancellation terms.

What the consumer act of the philippines says about subscriptions

Under Republic Act No. 7394, businesses cannot make cancellation deliberately difficult or hidden. Your subscription service must disclose the terms clearly at the point of sale, and you have the right to cancel without penalty before you're charged again. If Itranscribe makes cancellation unclear or impossible through normal account channels, you can escalate to the Department of Trade and Industry (DTI) or the National Bureau of Investigation (NBI) for unfair trade practice complaints.

The law also protects you against unauthorized charges. If Itranscribe continues to charge you after you've sent a clear cancellation request, you have grounds to dispute those charges with your bank or payment provider under Philippine banking regulations.

How to use your rights if itranscribe refuses to cancel

If the support email doesn't respond or denies your cancellation request, you have escalation options. First, file a formal dispute with your bank or card issuer and reference your cancellation email as evidence. Second, contact the DTI Consumer Protection Group (CPG) in your region with copies of your subscription agreement, all cancellation attempts, and charge statements. The DTI can investigate non-compliance with Republic Act No. 7394 and compel the company to refund unauthorized charges.

Methods to cancel itranscribe based on how you subscribed

Your cancellation method depends entirely on where you signed up: the web app, Apple App Store, or Google Play Store.

Cancel if you subscribed on the itranscribe website

Web subscriptions go through Itranscribe's direct billing system. You must contact their support email to cancel because there's no account settings panel with a cancel button. This is the most common pain point.

1. Locate your subscription confirmation email from Itranscribe. It will contain your account email and the date of your first charge.
2. Send a cancellation request to itranscribe.web@gmail.com with the subject line "Cancel my subscription immediately."
3. In the email body, include:
   • Your full name
   • The email address linked to your account
   • The date of your last charge (from your receipt)
   • Your current plan (120 minutes, 360 minutes, or 900 minutes)
   • A direct statement: "Please cancel my subscription and all auto-renewal immediately."
4. Take a screenshot of your email sent confirmation. This is your proof of cancellation request.
5. Wait for a response within 3 to 5 business days. Itranscribe's support usually replies by email.
6. Warning: If you don't receive a response within 5 days, send a follow-up email and file a dispute with your bank in parallel. Don't wait passively for a company that isn't responding.

Cancel if you subscribed through apple app store

If you signed up through Apple, your subscription is managed through your Apple ID, not directly by Itranscribe. You must cancel in the App Store itself, not by contacting Itranscribe support.

1. Open the Settings app on your iPhone, iPad, or Mac.
2. Tap or click your name at the top of the screen.
3. Select "Subscriptions."
4. Find Itranscribe in your active subscriptions list.
5. Tap Itranscribe and select "Cancel Subscription."
6. Apple will show your cancellation confirmation and end date. Screenshot this screen for your records.
7. Pro tip: Check your email for an Apple receipt confirming the cancellation. If you don't see one within an hour, repeat the steps above to verify the subscription shows as "Expired."

Cancel if you subscribed through google play store

Google Play subscriptions are managed through your Google account and tied to your Android device. Cancellation happens in the Play Store app, not through Itranscribe's website.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top right corner).
3. Select "Manage subscriptions."
4. Tap Itranscribe in your active subscriptions.
5. Select "Cancel subscription."
6. Google will prompt you to confirm. Choose "Yes, cancel."
7. You'll see a confirmation page with your cancellation date. Screenshot this for proof.
8. Warning: Google sometimes shows a "pause instead" option. Pausing is not the same as cancelling. Make sure you select "Cancel" explicitly.

Pricing table: what you've been paying for

Understanding your plan helps you verify you cancelled the right subscription. Here's what Itranscribe charges in PHP (converted from USD at current rates).

If you're unsure which plan you cancelled, check your most recent receipt or credit card statement. The charge amount will match one of these rows.

What happens after you cancel itranscribe

Cancellation is final and immediate, which is both a relief and something you need to prepare for.

Your access and data after cancellation

Once your cancellation is processed, you lose access to the Itranscribe editor immediately. Any transcripts still in progress will be deleted. You won't be able to download them unless you've already exported them as text or PDF files.

Pro tip: Before you cancel, log into your Itranscribe account and export or download every transcript you want to keep. Once access ends, recovery is not possible. Give yourself at least 24 hours before hitting the cancel button if you have unfinished work.

When the final charge stops

Your last charge has already occurred (most likely on the day Itranscribe processes your cancellation request). Itranscribe will not charge you again after the cancellation is confirmed. However, you may see pending charges on your card for 3 to 7 days - this is normal and will reverse. If a charge appears 10 days after cancellation, contact your bank immediately.

Refunds and credit balances

Itranscribe does not offer refunds for partial months or unused transcription minutes. If you cancel mid-month, you forfeit any unused minutes in your current plan. This is stated in their terms, but Stopee recommends timing your cancellation request for the day after your renewal date to minimize loss.

Common mistakes people make when cancelling itranscribe

Cancellation frustration is real, and most mistakes stem from the company's deliberately obscure process, not from user error.

Mistake 1: cancelling in the wrong place

The biggest trap is cancelling in the app but not in the billing platform. If you subscribed through Apple, cancelling in the Itranscribe app won't stop charges. If you subscribed on the web, emailing support might not work if they never see your message. Always match your cancellation method to your subscription source.

Mistake 2: assuming email support is instant

Itranscribe's support email isn't monitored 24/7. Responses take 3 to 5 business days, and some users report longer delays. If you're cancelling to avoid an upcoming charge, email support immediately and don't wait until the day before renewal. Additionally, if you don't hear back within 5 days, assume the email was missed and file a bank dispute in parallel.

Mistake 3: not taking screenshots before cancellation

Proof matters. Screenshot your active subscription, your latest charge receipt, and your cancellation email confirmation. If Itranscribe later claims you never requested cancellation, you'll have evidence to escalate to your bank or the DTI.

Mistake 4: forgetting to check app store subscriptions

Many Filipino users don't realize their Itranscribe subscription is tied to Apple or Google, not to Itranscribe directly. They email support asking to cancel, but their app store subscription renews anyway. Check your app store settings first.

Checklist: before and after your cancellation

Use this checklist to stay organized and protect yourself throughout the cancellation process.

Where itranscribe is based and how to escalate

Itranscribe is headquartered in Niagara Falls, Canada, with additional offices listed in Milwaukee, USA, and Kumasi, Ghana. There is no Philippines office, which means local customer support is extremely limited.

Escalation contacts for filipinos

If Itranscribe refuses to cancel or continues charging after you've requested cancellation, escalate through these official Philippine channels:

• Department of Trade and Industry (DTI) Consumer Protection Group: File a formal complaint at your regional DTI office or online at konsyumer.gov.ph. Reference Republic Act No. 7394 and include copies of your subscription agreement, all cancellation emails, and charge statements.
• Your bank or payment provider: File a dispute for unauthorized charges. Provide your cancellation email as evidence. Most Philippine banks process disputes within 30 days.
• National Bureau of Investigation (NBI): For persistent unauthorized billing, the NBI Cybercrime Division can investigate fraud. This is a last resort, but it's available if the company ignores DTI escalation.
• Itranscribe support email: itranscribe.web@gmail.com (response time: 3 to 5 business days)

Stopee advises keeping all correspondence in one folder. Screenshots, emails, receipts, and bank statements are your legal protection if this escalates beyond simple cancellation.

Why stopee helps thousands of filipinos stay in control

Subscription cancellation shouldn't require a strategy guide. Yet here we are. Itranscribe deliberately hides its cancellation process because companies know that friction saves them money. Every user who gives up and keeps paying is revenue preserved.

That's why Stopee exists. We've helped thousands of consumers cancel recurring charges, recover refunds, and understand their legal rights under Republic Act No. 7394. Whether you're cancelling Itranscribe or any other service, Stopee gives you the exact steps, the laws that protect you, and the escalation contacts you need to win.

Your subscription, your choice. Cancel today with confidence, and keep your money in your wallet where it belongs. Stopee is here to make sure you never get stuck again.