Manage Scribe

How to cancel scribe and avoid unwanted charges in the philippines

What scribe is and why you might want to cancel

Scribe is a SaaS platform that automates the creation of process documentation by capturing your clicks and screen activity, then converting them into step-by-step guides. It was built for teams that need internal training materials, onboarding guides, and workflow documentation without manually writing everything themselves.

The service operates on a subscription model with a free tier and paid upgrade tiers. If you signed up during a free trial or purchased a plan that no longer serves your needs, you need to cancel before the next billing cycle hits your account. In the Philippines, understanding your billing cycle and payment method is critical because Scribe charges in US dollars converted to Philippine pesos, and support channels are limited.

The pricing structure scribe uses

Scribe offers two main paid tiers. The Pro Personal plan costs $9.99 USD (approximately ₱564) per month or $99.99 USD (approximately ₱5,649) annually. The Pro Team plan costs $49.99 USD (approximately ₱2,824) per month or $499.99 USD (approximately ₱28,249) annually and covers up to 5 team members.

The key risk here is annual billing. If you chose the yearly plan and now want to cancel, you face a larger financial commitment than monthly subscribers. Many Filipino users pay through credit cards, GCash linked accounts, or Maya cards, which means charges convert at the current exchange rate and can fluctuate.

Who should cancel and when

You should cancel Scribe if you no longer use the advanced features like branding, redaction, or team sharing. If you subscribed for a single project, a short training rollout, or to test the platform, monthly cancellation protects your budget far better than letting an annual charge renew.

Additionally, if you find that cheaper alternatives like Descript, Loom, or Otter.ai better suit your workflow after trying Scribe, cancelling immediately stops unnecessary recurring charges. The longer you delay, the closer you move toward the next billing date.

Your consumer rights under philippine law

As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which gives you the right to cancel subscriptions and demand refunds for services not rendered or services that do not meet promised quality standards.

Under this law, you have the right to transparent billing information, the right to cancel without unreasonable barriers, and the right to pursue complaints through the Department of Trade and Industry (DTI) if Scribe refuses to stop charges after you submit a cancellation request. Keep all proof of cancellation and communication, because that evidence is your strongest tool if a dispute arises.

Stopee has helped thousands of consumers across the Philippines understand these rights and use them to protect their wallets from unwanted charges. If Scribe continues to bill you after cancellation, the DTI is your escalation point.

What happens if scribe refuses to cancel or keeps charging

If you submit a cancellation request and Scribe continues to charge your card, you have recourse. First, contact your bank or payment provider and dispute the charge, citing your cancellation request as evidence. Most Filipino banks and fintech providers (GCash, Maya) have chargeback and dispute processes that protect consumers.

Second, file a complaint with the Department of Trade and Industry Consumer Protection Group. You can submit complaints online at consumercare.dti.gov.ph or visit your nearest DTI office. Include screenshots of your cancellation request, all billing statements showing unauthorised charges, and any communication from Scribe regarding your account.

Methods to cancel scribe from the philippines

Scribe does not clearly publish multiple cancellation channels for Filipino users, which creates risk if one method fails or gets stuck. You need to know all available paths to cancel and document each attempt.

Where to contact scribe

Scribe's official support email for Philippines users is online.scribeph@gmail.com. You can also access a contact form at scribeph.com/contact-us. The company has no listed phone support and no live chat, which means email is your primary cancellation channel.

Warning: Because support is email-only, response times can be slow. Always send your cancellation request from the email address linked to your Scribe account and keep a copy of every email you send. Do not assume silence means approval; follow up if you do not receive a response within 5 business days.

Your second cancellation path is through your account settings on the Scribe web platform. Most subscription services allow you to cancel directly from within your account, and this creates an automatic timestamp proof of your cancellation request.

Cancellation method by subscription source

Your cancellation route depends on where you purchased Scribe. If you subscribed through the Scribe website directly using a credit card, GCash, or Maya, you cancel via your account settings or by emailing support. If you subscribed through the Apple App Store (iOS) or Google Play Store (Android), you must cancel through the app store itself, not through Scribe support.

This matters because app store subscriptions require app store cancellation. Emailing Scribe to cancel an app store subscription will not work. You must go directly to the source of the charge.

How to cancel scribe step by step

Here is the exact process to cancel your Scribe subscription and stop future charges.

If you subscribed via the scribe website

1. Log into your Scribe account at scribe.com using the email address and password you registered with.
   • If you forgot your password, use the "Forgot password" link on the login page to reset it.
   • Make sure you are using the account that is linked to the payment method being charged.
2. Navigate to your account settings or billing section. Look for a link labeled "Subscription", "Billing", "Plan", or "Settings" in the top right menu or account dropdown.
   • Different versions of the platform may have slightly different menu layouts, so check the main menu and your profile settings.
3. Locate your current plan and look for a "Cancel", "Downgrade", or "Delete subscription" button.
   • Take a screenshot of this page showing your plan name, renewal date, and the cancellation button before you proceed.
4. Click the cancellation button and follow the on-screen prompts.
   • Scribe may ask why you are cancelling or offer discounts to keep you as a customer. This is normal. Proceed with cancellation unless you genuinely want to stay.
   • Do not accept discounts just to avoid the cancellation process; you can always re-subscribe later if you need Scribe again.
5. Confirm the cancellation when prompted. Read the final confirmation message carefully to confirm your exact cancellation date.
   • Note whether the cancellation is effective immediately or at the end of your current billing cycle.
   • If you are mid-cycle (e.g., you paid on the 5th and it is now the 15th), Scribe may not refund the remainder of the month depending on its refund policy.
6. Save or screenshot the confirmation page and email confirmation that Scribe sends you.
   • If you do not receive an email confirmation within 2 hours, log back into your account and verify that the subscription status shows "Cancelled" or "Inactive".
   • If your account still shows an active subscription, repeat the cancellation process or contact support immediately.

If you subscribed via apple app store

1. Open the Apple App Store on your iPhone, iPad, or Mac.
   • Tap or click the profile icon in the top right corner.
2. Select "Subscriptions" from the menu.
   • You will see a list of all active subscriptions on your Apple ID.
3. Find Scribe in the list and tap or click it.
   • If Scribe does not appear, it may already be cancelled, or you subscribed through a different payment method.
4. Tap or click "Cancel Subscription".
   • Apple will ask you to confirm the cancellation and may show a retention message from Scribe.
5. Confirm the cancellation.
   • Your subscription will end on the last day of your current billing period.
   • Apple will send you a confirmation email.

If you subscribed via google play store

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
2. Select "Payments and subscriptions".
   • Choose "Subscriptions".
3. Find Scribe and tap it.
   • If Scribe does not appear, it may already be cancelled.
4. Tap "Cancel subscription".
   • Google Play will ask you to confirm and may show you retention offers.
5. Confirm the cancellation.
   • Your subscription will end at the end of your current billing cycle.
   • Google Play will send a confirmation email to your registered Google account.

If you cancel via email support

Pro tip: Use email cancellation as a backup or if the in-app cancellation method fails. This creates a documented record of your cancellation request that you can use in a dispute if needed.

1. Compose an email to online.scribeph@gmail.com from the email address linked to your Scribe account.
   • Subject line: "Scribe subscription cancellation request for [your account email]"
2. In the email body, include:
   • Your full name
   • Your Scribe account email address
   • Your current plan (Pro Personal or Pro Team)
   • Your billing date (the day of the month you are charged)
   • The request to cancel effective immediately or at the end of your current billing cycle (state your preference)
   • A request for written confirmation of cancellation
3. Keep a copy of your sent email and wait for a response.
   • Response times may take 3 to 7 business days.
   • If you do not receive a response within 7 days, send a follow-up email.
4. When you receive a response, save it immediately. This is your proof of cancellation.
   • Log into your account to verify the subscription status has changed to "Cancelled" or "Inactive".

What happens after you cancel scribe

Cancellation does not mean immediate data loss or account deletion. Here is what to expect after you submit your cancellation request.

Your access and data after cancellation

In most cases, Scribe allows you to keep viewing and downloading your existing guides and process documents for a limited time after cancellation, even though you no longer have access to create new guides or use paid features like branding and redaction.

Warning: Scribe's terms of service do not clearly state how long your data remains accessible after you cancel or what happens to it if you do not download it. To be safe, export all guides, screenshots, and documentation you need before you submit your cancellation request or immediately after cancellation is confirmed.

Stopee recommends treating cancellation as a signal to back up your work. Do not assume Scribe will host your documents indefinitely after you cancel.

Your billing after cancellation

If you cancel mid-cycle, your access typically continues until the end of your current billing period. For example, if you paid on the 1st of the month and cancel on the 15th, you retain access until the last day of that month, and you will not be charged on the 1st of the next month.

If you cancel and your subscription shows as "Cancelled", you should not be charged again. Monitor your bank account or payment app (GCash, Maya) for the next 30 days to confirm no further charges appear. If a charge does appear after cancellation, immediately dispute it with your bank.

Refunds and how to claim them

Scribe does not publish a standard refund policy on its website, which means you need to negotiate refunds on a case-by-case basis or rely on your consumer rights under Philippine law.

When you can claim a refund

You have a strong refund claim if:

• You cancel during a free trial before any charge is made (no refund needed, but confirm the trial subscription was cancelled).
• You are charged after submitting a valid cancellation request (this is unauthorised billing and you can dispute it through your bank).
• You are charged for services you did not authorise (e.g., upgraded to a plan without clear consent).
• You cancel within 14 days of a purchase and the service was not as described (this is a consumer protection principle in Philippine law).

How to request a refund from scribe

1. Email online.scribeph@gmail.com with a clear subject: "Refund request for Scribe subscription".
   • Include your account email, the charge date, the amount charged, and the reason for the refund request.
   • Reference your cancellation confirmation if applicable.
2. Provide supporting evidence:
   • Screenshot of the charge on your credit card, GCash, or Maya statement.
   • Confirmation of your cancellation request (email or screenshot).
   • Proof that the service did not meet the stated features (e.g., branding not working, redaction unavailable).
3. Allow 7 to 14 business days for Scribe to respond.
   • If they refuse or do not respond, escalate to your bank or payment provider to dispute the charge.
4. If your bank refunds the charge, Scribe may then suspend your account. This is normal; do not panic.
   • Save all correspondence for DTI records if needed.

Disputing charges through your bank

If Scribe refuses to refund or does not respond to your refund request, contact your bank directly and open a dispute (also called a chargeback).

• Credit card: Call your bank's customer service line and request a chargeback for unauthorised or fraudulent charges. Provide your cancellation proof and billing statements.
• GCash: Open the app, go to "Help", and report the transaction as unauthorised or dispute the charge. GCash has a consumer protection process for unwanted subscription renewals.
• Maya: Similarly, open your Maya app, navigate to the transaction, and file a dispute. Provide screenshots of your cancellation request.

Your bank or fintech provider will investigate and, if they find the charge was made after cancellation, will refund your money directly. This process typically takes 10 to 30 days.

Common mistakes when cancelling scribe

Cancellation seems simple, but small oversights can leave you vulnerable to continued charges and the frustration of being billed for a service you tried to cancel.

Mistake 1: not taking screenshots before cancellation

If you do not document your subscription status before you cancel, you have no proof of what plan you held, what price you paid, or when your renewal was due. This matters if you later need to dispute a charge or file a complaint with the DTI. Take screenshots of your Scribe account settings, plan details, and renewal date before you click cancel.

Mistake 2: confusing email cancellation with account cancellation

Sending an email to Scribe support does not automatically cancel your subscription. It opens a request. You must verify that your account status actually changed to "Cancelled" or "Inactive" by logging in after the support team responds. Do not assume an email reply means the cancellation is complete.

Mistake 3: cancelling via website but forgetting app store subscriptions

If you subscribed through Apple App Store or Google Play, you must cancel through the app store, not through the Scribe website. Cancelling on the website alone will not stop app store charges. Check all platforms where you might have installed or subscribed to Scribe.

Mistake 4: not exporting your data before cancellation

Scribe does not guarantee data retention after cancellation. All your guides, process captures, and exported PDFs could disappear. Download or export everything you need before you submit your cancellation request.

Mistake 5: ignoring the exact cancellation date

Many cancellations are "effective at end of billing period", meaning you retain access and stay charged until the last day of that month. If you cancel on the 15th and your cycle ends on the 30th, you are still charged through the 30th. Know your exact cancellation date and mark your calendar so you can verify the final charge and confirm no additional charge appears next month.

Key checklist before and after cancellation

Use this checklist to ensure your Scribe cancellation is complete and documented.

Reviews and user experience with scribe cancellations

Based on available consumer feedback, Scribe cancellations have received mixed reviews. Three out of three cancellation-related reviews on record were negative, with users citing slow email support responses and continued charges after cancellation requests.

The primary complaint is that Scribe's email-only support channel is slow, taking 5 to 10 business days to respond to cancellation requests. During that delay, users remain charged and cannot contact the company through faster channels like phone or live chat.

A secondary complaint is unclear refund communication. Users reported submitting cancellation requests but remaining uncertain whether they would receive refunds or whether the cancellation had been processed. This ambiguity creates stress and explains why many users seek alternative documentation tools.

Stopee has documented these patterns to help you avoid the same frustration. The key is proactive documentation: screenshot everything, follow up if you do not hear back within 7 days, and verify your account status directly rather than relying on email responses alone.

Alternatives to scribe you can switch to

If you are cancelling because Scribe does not meet your needs, consider these alternatives for process documentation and team training.

How to contact scribe support in the philippines

If you need to contact Scribe directly for cancellation, refund inquiries, or account issues, use the following channels.

Official scribe contact information

• Email: online.scribeph@gmail.com (Philippines support).
• Contact form: scribeph.com/contact-us.
• Website: scribe.com (no direct phone line published for Philippines users).
• Terms of service: scribe.com/legal/terms.

Escalation if scribe does not respond

If Scribe fails to respond to your cancellation request or refund claim within 14 days, escalate to the Department of Trade and Industry (DTI) Consumer Protection Group.

• DTI online complaint: consumercare.dti.gov.ph.
• DTI hotline: 1-9001 (toll-free in the Philippines).
• Local DTI office: Visit dti.gov.ph to find your nearest regional office for in-person complaints.

The DTI handles consumer disputes under the Consumer Act of the Philippines and can compel Scribe to respond and resolve your case. Bring all documentation: cancellation emails, screenshots of charges, and proof of your cancellation request.

Summary and next steps

Cancelling Scribe in the Philippines is straightforward if you follow the correct process and document every step. Whether you subscribed via the Scribe website, Apple App Store, or Google Play, your cancellation method differs, and both matter equally. Email-only support means you must verify cancellation yourself by logging in and confirming your account status changed to "Cancelled".

Before you cancel, export all your guides and save all billing information. After you cancel, monitor your payment account for 30 days to confirm Scribe stops charging you. If unauthorised charges continue, dispute them with your bank or fintech provider immediately.

Your rights under the Consumer Act of the Philippines protect you from unfair billing and service failures. If Scribe refuses to cancel or continues charging, the DTI is your escalation point and will investigate on your behalf.

Stopee has helped thousands of consumers across the Philippines cancel subscriptions, dispute unwanted charges, and reclaim money from companies that refuse to stop billing after cancellation. If you are stuck with Scribe or facing continued charges after cancellation, visit Stopee.com for step-by-step guidance and to file your cancellation documentation for future reference. Your wallet and peace of mind are worth the effort.