Manage Scribe

How to cancel scribe in nigeria and protect your subscription rights

Understanding scribe and why you might cancel

Scribe is a documentation and workflow automation tool that captures your screen actions and transforms them into step-by-step guides automatically. Teams across Nigeria and globally use it to streamline onboarding, document standard processes, and cut the time spent creating instruction manuals.

The platform offers a Free tier for basic users and Pro subscription plans available on web, iOS, and Android. If you've signed up for a Pro plan and now need to step back-whether due to budget constraints, unused features, or a shift in your business needs-understanding your cancellation options is essential. At Stopee, we help thousands of Nigerian consumers navigate subscription cancellations with confidence, and we want to guide you through Scribe the same way.

Is cancelling scribe right for you?

Before you cancel, ask yourself whether you're truly done with the service or simply need a break. Scribe's Free plan preserves all your guides and data, so you can downgrade without losing your work. If your Pro subscription feels like an expense you no longer need, cancelling stops future charges immediately while keeping your content safe on the Free tier.

Stopee recommends reviewing your actual usage over the past month. If you haven't opened Scribe in weeks, cancellation makes sense. If you use it monthly but need a pause, contact Scribe support first-they sometimes offer discounts or account holds.

Your consumer rights under nigerian law

Nigerian consumers are protected by the Federal Competition and Consumer Protection Act (FCCPA) 2019, which gives you specific rights when purchasing digital services.

Statutory cooling-off period and refund rights

Under the FCCPA, you have the right to request a refund within 14 days of purchase if you change your mind-this applies to digital services purchased online. Scribe's published cancellation policy does not explicitly mention a cooling-off period, which means you may still have grounds to request one under Nigerian law.

If you cancel within 14 days of your initial subscription purchase and believe a refund is fair, you have legal standing to escalate your request. Keep your transaction receipt and evidence of the purchase date; these become critical if Scribe refuses your refund request initially.

What to do if scribe refuses to refund

If Scribe denies your refund request and you believe the refusal violates your rights under the FCCPA, you can escalate to the Federal Competition and Consumer Protection Commission (FCCPC). The FCCPC handles complaints about unfair contract terms and denial of statutory consumer rights. Document your cancellation request, Scribe's response, and the date of your purchase.

Stopee advises keeping email records of every communication with Scribe. Screenshots of your account, billing pages, and support replies are proof. If you subscribed via Apple App Store or Google Play, those transactions fall under separate platform terms, but the 14-day cooling-off right may still apply to the initial sale.

How to cancel scribe on the web

Cancelling your Scribe subscription on desktop is straightforward if you subscribed directly via their website. Follow these steps carefully to avoid delays.

1. Visit Scribe's login page and sign in with your email and password.
   • If you have two-factor authentication enabled, complete that step.
   • If you've forgotten your password, reset it before proceeding.
2. Navigate to your Account Settings.
   • Look for a gear icon or profile menu in the top-right corner of the dashboard.
   • Click "Account Settings" or "Settings" from the dropdown menu.
3. Select the Billing tab.
   • This section shows your active subscription plan, next billing date, and payment method.
   • Do not close this page until you've confirmed cancellation.
4. Locate the "Cancel Subscription" button.
   • This button appears below your current plan details.
   • Warning: Some users report the button is positioned at the bottom of the page; scroll down if you don't see it immediately.
5. Click "Cancel Subscription" and review the confirmation prompt.
   • Scribe will ask you to confirm your cancellation and may offer a discount or pause option.
   • If you want to cancel permanently, do not accept any counter-offers unless you've changed your mind.
6. Confirm your cancellation by clicking the final confirmation button.
   • Pro tip: Take a screenshot of the confirmation message. It should state your cancellation is complete and your access will end on a specific date.
   • You will receive a cancellation email within minutes; check your inbox and spam folder.

Pro tip: Your Pro features remain active until the end of your current billing cycle. You will not lose access mid-month, and you will not be charged again after cancellation is confirmed.

How to cancel scribe on mobile (Apple app store and google play)

If you subscribed to Scribe via Apple App Store or Google Play, you must cancel through that platform's subscription management system, not through Scribe's website. Cancelling on Scribe's web dashboard will not stop app-based subscriptions.

Cancel via apple app store (iPhone or iPad)

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
   • If you see "Apple ID" instead of your name, tap that.
3. Select Subscriptions.
   • This shows all active App Store subscriptions linked to your Apple ID.
4. Find and tap Scribe in the list.
   • Scroll down if you have many subscriptions.
   • Warning: Ensure you're cancelling Scribe and not another app with a similar name.
5. Tap "Cancel Subscription".
   • Apple will display a confirmation prompt asking why you're cancelling.
   • Choose a reason if you wish (optional), then confirm.
6. Confirm the cancellation.
   • Your subscription will end on the date shown; you retain access until then.
   • Take a screenshot of the final confirmation screen for your records.

Cancel via google play (Android)

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top-right corner.
3. Select Manage subscriptions or Subscriptions.
   • This varies slightly by Android version and device.
4. Find and tap Scribe.
   • If you don't see it, use the search function at the top.
5. Tap "Cancel subscription".
   • Google will show an exit survey (optional) and a confirmation message.
   • Confirm your cancellation.
6. Verify the cancellation.
   • Return to your subscriptions list and confirm Scribe no longer appears as active.
   • Save a screenshot as proof of cancellation.

Warning: Apple and Google process cancellations separately from Scribe. Their systems can take up to 48 hours to reflect changes. If you're charged after cancellation, contact Apple or Google support directly-they control refunds for app-store purchases.

What happens after you cancel scribe

Cancellation is not the end of your Scribe experience; your data stays with you, and your access extends until the billing cycle ends.

Your access and features after cancellation

When you cancel a web-based Pro subscription, Scribe grants you continued access to all Pro features through the end of your current billing period. After that date, your account automatically downgrades to the Free plan. The Free plan includes basic guide creation and sharing, so you won't lose the ability to view or edit your existing guides.

Your entire guide library-every workflow you documented, every step you captured-remains intact on the Free tier. You lose advanced features like priority support, custom branding, and team collaboration limits, but your content is yours to keep.

Billing and future charges

Once you confirm cancellation, Scribe will not renew your subscription. The current billing period remains active and is not prorated back as a refund; you keep access until the period naturally ends. After that date, no further charges will appear on your payment method.

If you subscribed via Apple or Google, those platforms handle renewal and timing independently. Even if you cancel on Scribe's website, your App Store or Google Play subscription continues until you cancel it through those platforms (as explained above).

Your data and guide preservation

Scribe does not delete your guides or account data when you cancel. Your entire history remains stored in your Free account indefinitely (subject to Scribe's general data retention policy, usually 30 days of inactivity before deletion).

If you plan to migrate to another documentation tool or want a backup, export your guides before your Free tier expires. Stopee advises downloading or exporting critical guides to PDF or HTML format. Contact Scribe support if you need help with bulk exports.

Will you receive a refund?

Scribe's standard refund policy states that no refunds are issued for the current billing period once you cancel. This means if you're billed on the 15th of the month and cancel on the 20th, you retain Pro access until the 15th of next month-but the charges for that month are not reversed.

Refund exceptions and appeals

Refunds are rare under Scribe's stated policy, but exceptions exist. If you subscribed through Apple App Store or Google Play, those platforms control refund eligibility. Apple and Google typically offer refunds within 48 hours of purchase; contact them directly if you believe you qualify.

For web subscriptions, Scribe's help documentation does not mention a statutory cooling-off refund or 14-day return window. However, under Nigerian consumer law (FCCPA 2019), you may have grounds for a refund if you cancel within 14 days of your initial purchase and can demonstrate you changed your mind about the service.

How to request a refund from scribe

1. Gather your account details.
   • Write down your email address, account ID (if visible), and subscription start date.
2. Collect payment receipts and transaction records.
   • Find your original purchase email from Scribe or your credit card / bank statement showing the charge.
   • If you subscribed via Apple or Google, retrieve the transaction from those platforms.
3. Compose a clear refund request.
   • Email Scribe support with the subject line: "Refund Request - [Your Email Address]".
   • State the reason clearly: "I cancelled my subscription within 14 days and wish to request a refund under Nigeria's consumer protection rights."
   • Attach copies of your receipts and cancellation confirmation.
4. Send your request to Scribe's official support email.
   • Pro tip: If you don't have a direct email, use their in-app help chat to request a support contact address.
5. Allow 5 to 10 business days for a response.
   • Scribe support usually replies within this window, but NGN-based accounts may take longer.
6. If Scribe denies your refund, escalate to the FCCPC if you believe the denial violates your cooling-off rights.
   • Visit fccpc.gov.ng or file a formal complaint with the commission.
   • Include your proof of cancellation, Scribe's denial email, and evidence you cancelled within 14 days.

Pro tip: Stopee recommends keeping your cancellation confirmation email for at least 90 days. It serves as proof if a dispute arises.

Scribe pricing and plan comparison

Understanding what you're paying for helps you decide whether cancellation or downgrading is the right move.

Note: Prices above are converted approximations. Scribe typically charges in EUR or USD. Check your invoice for exact NGN amounts charged to your card.

Common cancellation mistakes and how to avoid them

Cancelling a subscription can feel straightforward, but small oversights lead to unwanted charges, lost data, or disputes.

Mistake 1: cancelling on the wrong platform

The biggest trap is cancelling on Scribe's website while your subscription is active on Apple App Store or Google Play. Your web cancellation does nothing to stop the app-based billing. You'll wake up to another charge next month and discover your "cancelled" subscription is still active on your phone.

How to avoid it: Check where you subscribed. If you opened Scribe from the App Store or Play Store and tapped "Subscribe" there, cancel there-not on the web. If you're unsure, log into your Apple ID or Google Play account and check your active subscriptions.

Mistake 2: not saving proof of cancellation

Scribe sends a cancellation confirmation email, but it can land in spam or get buried under other mail. If you can't find it later and a charge appears, you'll struggle to prove you cancelled.

How to avoid it: Take a screenshot of your cancellation confirmation page the moment you see it. Forward Scribe's confirmation email to yourself with the subject line "Scribe Cancellation Proof - [Date]". File it in a folder dedicated to your subscriptions.

Mistake 3: assuming your data will export automatically

Scribe preserves your guides on the Free tier, but if your account becomes inactive for 30 days (or per their terms), data may be deleted. You cannot assume your guides will remain forever.

How to avoid it: Export or download your most important guides to PDF, HTML, or another format before cancellation. Use Scribe's built-in export feature or contact support for bulk export help.

Mistake 4: cancelling without checking your refund eligibility first

You may qualify for a refund if you cancel within 14 days under the FCCPA, but Scribe won't volunteer this information. If you cancel and then ask for a refund weeks later, Scribe will likely refuse.

How to avoid it: Before clicking "Cancel Subscription," review the cancellation page to see if a refund option appears. If you subscribed fewer than 14 days ago, request a refund as part of your cancellation, not after. Be explicit in your cancellation message: "I request cancellation and a refund under my 14-day cooling-off right."

Steps to take immediately after cancellation

The moment you cancel, move quickly to protect yourself and preserve your data.

1. Verify your cancellation is confirmed.
   • Check your email for Scribe's confirmation message within 15 minutes.
   • If it doesn't arrive, log back into your account and check the Billing section again-it should reflect "Cancelled" or show your access end date.
2. Export your critical guides.
   • Open Scribe and identify guides you need to keep long-term.
   • Use the "Export" or "Download" feature to save them as PDFs or HTML files.
   • Store files on Google Drive, Dropbox, or your local computer.
3. Document the end-of-access date.
   • Write down the exact date your Pro features expire and your account downgrades to Free.
   • Set a calendar reminder for one day before-this way you won't be surprised by the downgrade.
4. Check future billing to ensure no charges appear.
   • In 30-45 days, verify your credit card statement.
   • If a surprise charge for Scribe appears after cancellation, contact Scribe support immediately with your cancellation proof.
5. Update your password if you're not returning.
   • If you won't use Scribe again, change your account password to a random string.
   • This prevents accidental re-activation of your account.

Scribe cancellation checklist

Use this checklist to ensure you've completed every step correctly.

Why stopee is your ally in cancellation

Navigating subscription cancellations can feel daunting, especially when services use confusing language or hide cancellation buttons. Stopee exists to demystify the process and empower you to take control of your digital spending. We specialize in guiding Nigerian consumers through cancellations step-by-step, ensuring you understand your rights and avoid common traps that lock you into unwanted charges.

Stopee has helped thousands of consumers in Nigeria cancel subscriptions safely, recover refunds, and protect their data. Whether you're cancelling Scribe, another SaaS product, or a streaming service, our platform and guides are designed to be clear, accurate, and non-judgmental. Your subscription spending should reflect your actual needs-not hidden fees or difficult cancellation processes.

Visit Stopee today to explore guides for other popular services and connect with our community of informed consumers who've successfully taken back control of their subscriptions.

Contact and escalation resources for scribe

If Scribe denies your refund, refuses to cancel, or charges you after cancellation, use these official resources to escalate your complaint.

Scribe official support

First contact Scribe directly. Use their in-app help chat, email their support team, or visit their help portal. Be polite but firm: state your cancellation request clearly and mention the Nigerian consumer protection law if you're requesting a refund.

Federal competition and consumer protection commission (FCCPC)

If Scribe ignores your complaint or denies a refund you believe is valid under the FCCPA 2019, file a formal complaint with the FCCPC. Visit fccpc.gov.ng to file online or obtain contact details. Include copies of your cancellation request, Scribe's response, and proof of payment.

Your bank or payment provider

If Scribe charges you after cancellation, contact your bank or credit card issuer. Report the charge as unauthorized and request a chargeback. Your bank has the authority to reverse fraudulent charges and investigate.

Apple app store or google play support

If you subscribed via those platforms and Scribe or the platform won't refund you, escalate directly:

• Apple: reportaproblem.apple.com
• Google: support.google.com/googleplay/answer/2479637

Your persistence and documentation (receipts, cancellation emails, screenshots) are your greatest assets. Stopee recommends keeping records for at least 90 days after any financial dispute.

Cancelling Scribe should not be a battle. You have rights as a Nigerian consumer, and Stopee is here to help you exercise them with confidence. Whether you're downgrading to the Free plan or stepping away entirely, you now have the knowledge and tools to cancel on your own terms-and if things go wrong, you know exactly where to escalate. Take action today, protect your wallet, and join thousands of empowered consumers who've reclaimed control of their subscriptions with Stopee.