Manage Videoscribe

How to cancel videoscribe and stop auto-renewal in canada

What is videoscribe and why you might want to cancel

Videoscribe is a whiteboard-style animation platform created by Sparkol that helps you produce hand-drawn animated videos for marketing, training and educational purposes. The tool combines a library of pre-built images, text options and templates to speed up video creation, available as both desktop software and a cloud-based subscription.

In Canada, you'll typically pay an annual subscription billed in Canadian dollars (converted from USD pricing). The service auto-renews each year unless you actively cancel, which catches many subscribers off guard when their payment method is charged again. If you've stopped using Videoscribe, found a cheaper alternative, or simply want to reclaim that annual budget, Stopee is here to walk you through the cancellation process step by step.

Who should cancel videoscribe

You should consider cancelling if you no longer create animated videos regularly, if the tool feels too complex for your needs, or if you've switched to competing platforms like Animaker, Powtoon or Toonly. Annual subscriptions in Canada run approximately C$238 to C$244 per year, so cancelling frees up that budget if you're not actively using the software.

Why cancellation can be tricky

Videoscribe's parent company, Sparkol Limited, does not always display a straightforward "cancel" button in every account dashboard. Depending on whether you subscribed directly through their website, via the Apple App Store, Google Play, or through a reseller, your cancellation method changes. Many Canadian users discover too late that they can't cancel online and must contact support or send formal written notice. Stopee helps you navigate these different pathways so you don't miss a deadline or renewal.

Videoscribe pricing and subscription plans in canada

Understanding what you're paying helps you decide whether cancellation makes sense for your budget.

Your consumer rights under canadian law

Canada's consumer protection framework gives you real leverage when cancelling, even if Videoscribe makes the process difficult.

What canadian consumer law protects you

Most provinces in Canada (including Ontario, British Columbia and Alberta) have consumer protection statutes that require clear disclosure of renewal terms, automatic billing consent and an easy cancellation mechanism. The Competition Act also protects you from misleading advertising about subscription terms. If Sparkol buries the cancellation option or charges you after you've requested cancellation, you have grounds to dispute the charge with your bank or credit card provider.

Additionally, many provinces recognize a cooling-off period (typically 14 days) during which you can cancel a distance contract without penalty. If you subscribed online and are within this window, you may have an unconditional right to cancel and receive a refund-check your local provincial rules at your provincial consumer protection office.

When to escalate to regulators

If Videoscribe refuses to cancel your subscription or continues charging you after you've requested cancellation, contact your provincial consumer protection authority. In Ontario, that's the Government of Ontario's Consumer Protection Office; in British Columbia, it's the Better Business Bureau or provincial Consumer Protection Act enforcement. Stopee recommends documenting every cancellation attempt (screenshots, support ticket numbers, email confirmations) before filing a complaint, as regulators will ask for proof.

How to cancel videoscribe step by step

Follow the method that matches how you subscribed-the process differs for direct web purchases, app store subscriptions and third-party resellers.

Method one: cancel through your videoscribe account (online)

This is the fastest path if you subscribed directly via videoscribe.com or sparkol.com and your account dashboard offers a cancellation option.

1. Open videoscribe.com or sparkol.com in your web browser and sign in with the email and password linked to your subscription.
2. Navigate to your account settings, then look for a section labeled "Billing," "Subscriptions," "Account," "Plans" or "Manage subscription."
   • Not all accounts display this section-if you don't see it, skip to Method Two.
3. Find the option to "Cancel subscription," "Turn off auto-renewal" or "Downgrade plan" and click it.
4. The system may ask you to confirm your reason for cancelling or offer a discount to stay. Decline any retention offers unless you genuinely want to continue.
5. Take a screenshot of the cancellation confirmation page and save any confirmation email sent to your inbox.
6. Note the effective cancellation date (usually the end of your current billing period) and add it to your calendar.

Pro tip: Check your cancellation confirmation email within 24 hours; some services send a follow-up reminder that requires you to confirm again. Missing that step can restart your subscription.

Method two: cancel via videoscribe support

If you can't find a cancellation button in your account dashboard, submit a cancellation request through Videoscribe's support system. This method creates a documented request that protects you if disputes arise later.

1. Visit the Videoscribe support or contact page (usually found in the footer of their website).
2. Select "Billing," "Subscription" or "Cancellation" from the category menu, then click "Submit a request" or "Contact support."
3. Fill in the form with:
   • Your full name
   • The email address registered to your account
   • Your account ID or subscription order number (found in your purchase receipt or account settings)
   • A clear statement: "I request immediate cancellation of my Videoscribe subscription, effective on [end of billing period]. Please confirm that no further charges will occur."
4. Submit the form and save the support ticket number or reference code provided.
5. Watch for a reply email within 2-3 business days confirming your cancellation.
6. If you don't receive confirmation within 5 business days, resend your request and escalate to the support phone line (if available).

Warning: Support-only cancellations are slower and sometimes get overlooked. If you don't hear back within a week, proceed to Method Three to create a formal written record.

Method three: cancel by formal written notice (postal letter)

If online cancellation fails or you want undeniable proof of your cancellation request, send a tracked postal letter to Sparkol Limited. This method is recognized under Canadian consumer protection law and creates a timestamped record of your request.

1. Draft a signed letter on plain paper or your letterhead with the following details:
   • Your name and postal address
   • The email address linked to your Videoscribe account
   • Your account ID or subscription order number (from your receipt or account settings)
   • Today's date
   • This text: "I hereby request immediate cancellation of my Videoscribe subscription, effective at the end of my current billing period [insert date if you know it]. I request written confirmation from Sparkol Limited that no further renewal charges will occur. This cancellation request supersedes any prior auto-renewal consent."
   • Your signature (handwritten or typed as /Your Name/)
2. Print and sign one copy, then make a photocopy for your records.
3. Address the envelope to:

   Sparkol Limited
   Subscriptions Department
   [Check videoscribe.com contact page for current postal address]

4. Send via Canada Post Tracked Packet or a similar tracked, return-receipt service (costs approximately C$15-25 but is worth the protection).
5. Keep the tracking number and your receipt from the post office.
6. Allow 7-10 business days for delivery and processing. You should receive written confirmation from Sparkol within 14 days.

Pro tip: Stopee recommends photographing your original signed letter, the tracking receipt and the delivery confirmation. Save these images along with the photocopy in a folder on your computer. If a charge appears after your cancellation, you'll have proof that you requested it.

Method four: cancel through apple app store or google play

If you subscribed via your phone or tablet, your subscription lives in the app store, not in Videoscribe's own system. You must cancel through the store where you subscribed.

For Apple App Store (iOS):

1. Open the Apple App Store on your iPhone or iPad.
2. Tap your profile icon (top right), then "Account" or "Subscriptions."
3. Find Videoscribe in your active subscriptions and tap "Edit" or "Manage."
4. Select "Cancel subscription" and confirm the cancellation.
5. Take a screenshot of the cancellation confirmation.

For Google Play (Android):

1. Open the Google Play Store on your Android device.
2. Tap your profile icon, then "Payments and subscriptions" or "Manage subscriptions."
3. Find Videoscribe and tap "Manage" or "Cancel."
4. Confirm the cancellation and save a screenshot of the confirmation.

Warning: App store cancellations are final immediately in most cases, but charges can still appear if syncing delays occur. Monitor your payment method for 2-3 billing cycles after cancellation to ensure no additional charges post.

What happens after you cancel videoscribe

Cancellation doesn't mean instant loss of access-understanding what comes next helps you plan your transition.

How long you can still use videoscribe

When you cancel, Sparkol stops auto-renewal but does not immediately revoke your access. You retain full subscription features until the end of your current paid billing period. If your annual subscription renews on March 15, 2024 and you cancel on January 10, 2024, you keep access until March 14, 2024. On March 15, your account downgrades to the free version (if available) or access is suspended.

What you lose after the billing period ends

Once your paid access expires, you lose the ability to export videos, create new projects, or access premium templates and images (depending on your plan). Any projects you created remain in your account history, but you cannot modify or re-export them without reactivating a subscription. If you want to preserve your work, export all videos and download project files before your access ends.

Confirming your cancellation

After 2-3 days, log back into your Videoscribe account and verify that the renewal date has changed or the subscription status shows "Cancelled" or "Inactive." If your account still shows an active renewal date, contact Videoscribe support again immediately-this signals the cancellation may not have taken hold. Stopee recommends checking this even if you received a confirmation email, because system delays do happen.

Will you get a refund when you cancel videoscribe

Refund eligibility depends on when you cancel and where you subscribed.

Direct web subscriptions

Annual subscriptions purchased directly through videoscribe.com are usually non-refundable once the billing period has started. Sparkol's standard policy treats annual prepaid fees as fully earned once you've been a subscriber for 30 days. However, exceptions exist: if you cancel within 14 days of purchase (the statutory cooling-off period in most Canadian provinces), you have the right to a refund without penalty or conditions. If the service failed to deliver promised features or you discovered misleading advertising about the subscription terms, you may also qualify for a refund under provincial consumer protection laws.

App store and third-party subscriptions

If you subscribed through Apple App Store or Google Play, refunds follow the policies of those platforms, not Videoscribe. Apple typically allows refunds for subscriptions cancelled within 14 days of the first charge; Google Play offers a similar window. Cancellations after that period usually result in no refund, but you can submit a refund request to the app store and explain why (error, duplicate charge, misrepresented features) and they may approve it on a case-by-case basis.

Disputing charges if cancellation fails

If you cancelled but Videoscribe charged you again at renewal, you have the right to dispute the charge with your bank or credit card company. Contact your financial institution and request a chargeback or reversal, explaining that you requested cancellation and have proof (support ticket, postal letter receipt, or screenshot). Your bank will investigate and may recover the funds within 30-60 days. This is your strongest tool if Videoscribe ignores your cancellation requests.

Pro tip: Before filing a chargeback, send one final email to Videoscribe support stating that you cancelled and requesting a refund for any charges after your cancellation date. Give them 5 business days to respond. If they refuse or don't reply, then escalate to your bank. This shows good faith and strengthens your chargeback case.

Common mistakes when cancelling videoscribe

Many Canadian subscribers make avoidable errors that delay their cancellation or cost them money. Learning from these prevents frustration.

Thinking you cancelled when you only turned off notifications

Some users disable email reminders about renewal but leave auto-renewal active. Your subscription still charges at the renewal date. Verify in your account settings that you've chosen "Cancel subscription" or "Disable auto-renewal," not just "Unsubscribe from marketing emails."

Cancelling through the wrong account

If you have multiple email addresses or accounts with Videoscribe, cancelling one account won't stop charges to another. Check every email address you use and every device where you've logged in. If unsure, contact Videoscribe support and ask them to list all active subscriptions under each of your email addresses.

Assuming email confirmation means it worked

A confirmation email from support is helpful but not absolute proof that cancellation took effect. Always log back into your account 3-5 days later and verify that the renewal date has changed. If it hasn't, your cancellation didn't process and you need to try again.

Waiting until the last day of your billing cycle

If you cancel on the final day of your subscription, Sparkol may process your renewal before your cancellation request reaches their system. Cancel as soon as you know you want to leave-this gives processing time a safety buffer.

Not keeping records

Screenshots disappear, emails get deleted, and memory fades. Stopee strongly advises saving every confirmation, ticket number and tracking receipt in a dedicated folder. If you need to dispute a charge later, these documents are your evidence.

Checklist: before and after cancellation

Use this checklist to ensure nothing falls through the cracks when you cancel Videoscribe.

How stopee helps you stay in control

Cancelling Videoscribe should not require a lawyer or a week of back-and-forth emails. Stopee has helped thousands of Canadian consumers navigate confusing cancellation processes and reclaim their money. Whether you're caught in a renewal loop, can't find the cancel button, or need ammunition to dispute a charge, Stopee (stopee.com) gives you the templates, timelines and consumer law references you need to take action with confidence.

Visit Stopee today for guides on cancelling hundreds of other subscriptions, letter templates, and step-by-step instructions tailored to your country and payment method. You've already decided Videoscribe isn't right for you-let Stopee make sure your cancellation actually sticks.

Contact information for sparkol limited

If you choose to send a formal cancellation letter or need to escalate your request, use the contact details below. Verify the current postal address on videoscribe.com or sparkol.com before mailing, as company addresses may change.

Sparkol Limited
Subscriptions and Cancellations Department
[Current postal address - check videoscribe.com/contact]

For fastest results, include your email address, account ID and the effective date you want your cancellation to take place. Allow 10-14 business days for processing and written confirmation. Keep a copy of everything you send.