Manage Virtualdj

How to cancel VirtualDJ and keep your music library safe

What you should know about VirtualDJ before you cancel

VirtualDJ is professional DJ software from Atomix Productions that lets you mix audio and video across multiple controllers. The software comes in several tiers: a free Home edition for entry-level use, monthly Pro subscriptions for working DJs, and Pro Infinity-a one-time lifetime purchase that gives you permanent access plus all future updates. Many Canadian DJs choose VirtualDJ because it supports hundreds of controller models and offers both casual and professional-grade tools in one platform.

Whether you subscribed monthly through the VirtualDJ website or downloaded the app through Apple App Store or Google Play, you have clear cancellation options. Before you proceed, understand that VirtualDJ enforces a non-refundable purchase policy, but you retain access to your paid subscription period even after you cancel auto-renewal. At Stopee, we help thousands of Canadians navigate these situations every month-and we want to make sure you do it right.

Why people cancel VirtualDJ

You might cancel because the subscription no longer fits your DJ schedule, you've moved to competing software like Serato or Rekordbox, or you simply need to reduce monthly expenses. Others cancel because they purchased the Pro Infinity lifetime license and no longer need the monthly plan. Whatever your reason, Stopee empowers you to cancel on your terms-not the company's.

How VirtualDJ subscriptions work in canada

VirtualDJ charges you in Canadian dollars and automatically renews your subscription each month unless you manually disable auto-renewal. Your billing cycles align to your original purchase date, not the calendar month. This matters because if you cancel mid-cycle, you keep full access until your paid period ends-you won't lose features on day one.

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Your consumer protection rights in canada

Canadian consumer law gives you specific rights when cancelling digital subscriptions.

Under the Competition Act and provincial consumer protection statutes (like Ontario's Consumer Protection Act or British Columbia's Business Practices and Consumer Protection Act), you have the right to cancel a subscription without penalty after a trial period. If VirtualDJ offered you a free trial before charging, you must receive clear notice of cancellation methods before your trial ends. If you were not given adequate notice, you may have grounds to dispute charges.

Most provinces also require companies to honour cancellation requests within 15 to 30 business days and to provide written confirmation. If VirtualDJ refuses to cancel your account or continues charging after cancellation, you can file a complaint with your provincial consumer protection agency or escalate to your credit card issuer for a chargeback. Stopee advocates for your right to cancel without friction-that's the principle behind our entire platform.

What to do if VirtualDJ refuses to cancel

If you submit a cancellation request and the company ignores it or claims it never arrived, escalate immediately. Contact your provincial consumer protection agency: in Ontario, that's the Ministry of Government and Consumer Services; in British Columbia, it's the Office of the Superintendent of Financial Institutions. Document every email and support ticket. If charges continue after cancellation, dispute them with your bank or credit card company as unauthorized charges.

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How to cancel VirtualDJ on the web

The fastest way to stop charges is to cancel directly through your VirtualDJ account.

1. Open a web browser and go to your VirtualDJ account page at https://www.virtualdj.com/users/licenses.html.
2. Sign in with your VirtualDJ username and password.
3. Locate your active subscription under "Licenses" or "Active Subscriptions."
   • If you see multiple subscriptions, identify which one charges monthly and which one you want to cancel.
   • Look for a button or link labelled "Disable Auto-Renewal," "Cancel Subscription," or "Manage."
4. Click the cancellation or auto-renewal toggle to turn it off.
5. The system will ask you to confirm. Select "Yes" or "Confirm Cancellation."
6. You will receive an on-screen confirmation message and an email confirmation within minutes. Pro tip: Screenshot or print this confirmation immediately-you will need it if disputes arise later.
7. Your access to paid features remains active until your current billing period expires. After that date, your account reverts to the free tier (if available) or you lose access entirely.

Cancelling a VirtualDJ subscription through the app stores

If you subscribed through Apple App Store or Google Play, you must cancel through the app store, not through VirtualDJ directly.

1. For Apple App Store (iOS / Mac):
   • On your iPhone, iPad, or Mac, open the App Store app.
   • Tap or click your profile icon in the top right corner.
   • Select "Subscriptions."
   • Find "VirtualDJ" in the list and tap or click it.
   • Tap or click "Cancel Subscription" or "Turn Off Auto-Renewal."
   • Confirm your choice. Apple will send you an email receipt within moments.
2. For Google Play (Android):
   • Open the Google Play app on your Android device.
   • Tap the profile icon in the top right corner and select "Payments and subscriptions."
   • Choose "Subscriptions."
   • Select "VirtualDJ" from the active list.
   • Tap "Cancel subscription" and follow the prompts.
   • Google will send you a confirmation email immediately.

Warning: Do not assume that uninstalling the VirtualDJ app cancels your subscription. The app store subscription and the app installation are separate. You must cancel through the app store settings or your monthly charges will continue.

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How to cancel by contacting atomix support

If you cannot access your account, forgotten your password, or the online cancellation button does not respond, contact Atomix Technical Support directly.

1. Visit the VirtualDJ support page at https://www.virtualdj.com/support.html and select "Contact Support."
2. Fill in the support form with your name, email, account username, and a clear subject line: "Request to Cancel Subscription - [Your Account Email]."
3. In the message body, write: "I request immediate cancellation of my VirtualDJ subscription effective today. Please confirm cancellation in writing and provide a cancellation reference number."
4. Send the form and wait for a response. Atomix usually replies within 48 to 72 hours on business days.
5. Once you receive confirmation, reply to their email asking them to resend it as a text-based message you can save and print.

Pro tip: Keep the Atomix support ticket number and timestamps of all correspondence. If they claim later that no cancellation was requested, you have a paper trail to prove otherwise.

Cancelling by registered mail

For absolute proof of delivery, Stopee recommends sending a written cancellation notice by registered mail to Atomix Productions. This is especially important if you have had trouble with the online system or need legal evidence of cancellation.

1. Write a brief letter on plain paper:
   • "I hereby request cancellation of my VirtualDJ subscription effective immediately. Account username: [your username]. Email: [your email]. Date of request: [today's date]."
2. Include a copy of your most recent receipt or billing statement showing your subscription.
3. Address the envelope to:
   • Atomix Productions America Inc.
     [Contact address to be obtained from official VirtualDJ contact page or support]
4. Go to Canada Post or your local mail carrier and request a Registered Mail service with a return receipt. This costs about CAD 12-15 but gives you proof that Atomix received your letter.
5. Keep the receipt and the signed return card. If a dispute arises, this is your evidence that you formally requested cancellation.

Even if you cancel online, sending registered mail as a backup is a wise safeguard. Stopee has seen cases where companies claim they never received online cancellation requests-registered mail closes that loophole.

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What happens after you cancel VirtualDJ

Cancellation can feel uncertain because access doesn't vanish instantly. Here is what to expect.

Your access after cancellation

When you disable auto-renewal or cancel your subscription, you keep full access to all pro features until the end of your current billing period. For example, if you paid on the 15th of the month and cancel on the 20th, you still have access until the 15th of next month. After that date, your account downgrades to the free Home tier (which supports only entry-level controllers and includes watermarking), or you lose access entirely if VirtualDJ does not offer a free version.

Your library, playlists, hot cues, and custom settings stay in your account. You can export your music library and cue points to a file before access ends. This is important: always back up your music library and settings before the final day of your paid period.

Your data and account

VirtualDJ does not automatically delete your account after cancellation. Your profile, login credentials, purchase history, and library remain on VirtualDJ's servers unless you request account deletion separately. If you want to erase your account entirely, contact Atomix support and ask for "full account deletion" in writing. They will confirm deletion and provide a reference number.

Pro tip: Before requesting account deletion, export your music library, playlists, and any custom settings you want to keep. Once the account is deleted, recovery is not possible.

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VirtualDJ refunds and your consumer rights

VirtualDJ's official policy states that subscriptions are non-refundable once activated. However, Canadian consumer law provides narrow exceptions.

When you can request a refund

You may qualify for a refund if:

• The software is defective and does not function as advertised.
• You were charged without authorization or consent.
• The company charged you after you successfully cancelled.
• You were offered a free trial but not clearly informed how to cancel before being charged.
• You cancelled within 14 days of purchase and did not use the software extensively (implied by many provincial consumer protection acts).

To request a refund for a defective product, contact Atomix Technical Support, describe the specific issue, and ask them to confirm in writing whether the problem qualifies as a defect under their EULA. If they refuse, you can file a dispute with your credit card issuer or contact your provincial consumer protection office.

Refunds for app store subscriptions

If you purchased VirtualDJ through Apple App Store or Google Play, refund eligibility follows their policies, not VirtualDJ's. Apple generally allows refund requests within 14 days of purchase. Google Play permits refunds within 48 hours of initial purchase. Contact the app store directly through your account settings if you believe you qualify.

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VirtualDJ pricing and plan comparison

Understanding the cost structure helps you decide whether cancellation is right for you or if you should downgrade instead.

If cost is your concern, you might downgrade to Home instead of cancelling entirely. This keeps you in the VirtualDJ ecosystem and lets you return to Pro later if your schedule picks up. Contact support to request a downgrade rather than a cancellation-it takes just as long but costs less and keeps your account active.

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Common mistakes to avoid when cancelling VirtualDJ

Cancellation feels straightforward, but small oversights can leave you vulnerable to surprise charges and disputes.

The auto-renewal trap

The biggest mistake is cancelling your subscription but forgetting to disable auto-renewal. Many users think cancellation and auto-renewal toggle are the same button-they are not. You can cancel future payments and still keep your current access, but only if you turn off the auto-renewal switch. Check your account one week after cancellation to confirm the toggle is truly off. If auto-renewal is still enabled, submit a support ticket immediately and ask Atomix to refund any charges that occurred after your cancellation date.

Confusing app deletion with subscription cancellation

Uninstalling the VirtualDJ app from your phone or computer does not cancel your subscription. App store subscriptions live in your Apple ID or Google Play account, not on the app itself. You must cancel through the app store settings. Stopee has helped hundreds of users recover from this mistake-they deleted the app, thought they were safe, and were shocked to see a charge three months later.

Missing your cancellation confirmation

After you cancel, you receive an email confirmation. Some users don't see it because it lands in their spam folder or they delete it by accident. Open your email immediately after cancelling and drag the confirmation to a dedicated folder labelled "VirtualDJ Cancellation" or similar. Print it or take a screenshot. If VirtualDJ later claims you never cancelled, this proof is invaluable.

Forgetting to back up your library

Your music library, cue points, and playlists disappear or become inaccessible after your subscription expires. Export them before the final day of your paid period. VirtualDJ's export function is in the software menu-do not wait until the last moment.

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Before you cancel: a quick checklist

Use this checklist to ensure you cancel cleanly and avoid regret.

1. Confirm your current billing date (check your last receipt or account page).
2. Decide whether you are cancelling the subscription or downgrading to a lower tier.
3. Back up your music library, playlists, hot cues, and custom settings to an external drive or cloud storage.
4. Export any purchased sound packs or custom controllers as files.
5. Screenshot or print your last three billing statements.
6. Write down your VirtualDJ account username, email, and the approximate date you purchased the subscription.
7. Choose your cancellation method: online account page, app store, support email, or registered mail.
8. Execute the cancellation and take screenshots of all confirmations.
9. Check your email (including spam folder) for a confirmation within 24 hours.
10. Verify that auto-renewal is disabled one week later.
11. Mark your calendar for the final day of your paid period and plan how you will migrate to another DJ app if needed.

This checklist takes 20 minutes but saves you weeks of frustration. Stopee recommends you complete it before you submit any cancellation request.

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Comparing VirtualDJ to other DJ software

If you are cancelling because you want to switch platforms, here is how VirtualDJ stacks up against its main competitors.

If you are leaving VirtualDJ for any of these platforms, remember that your music library is portable-most DJ software reads MP3, WAV, and FLAC files directly. Your cue points and hot cues may not transfer, but your music collection does.

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Contact information for atomix productions

For written cancellation requests or formal complaints, send correspondence to:

Atomix Productions America Inc.
[Official mailing address - verify on VirtualDJ website or support page]

For urgent issues or disputes with Canadian payment processors, you may also escalate to:

• Your provincial consumer protection authority: Ontario: Ministry of Government and Consumer Services. British Columbia: Office of the Superintendent of Financial Institutions. Other provinces: check your provincial government website.
• Your credit card issuer or bank: File a dispute for unauthorized or erroneous charges within 60 days of the transaction.
• PIPEDA (Privacy Commissioner of Canada): If VirtualDJ refuses to delete your account data after cancellation, file a privacy complaint at https://www.priv.gc.ca/.

Stopee is here to guide you through every step. If you get stuck after following this guide, return to Stopee.com for additional resources or escalation templates.

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Final thoughts: take control of your subscription

Cancelling a software subscription should not be a puzzle. You have the right to cancel, the tools to do it, and legal protections in Canada to back you up. VirtualDJ is a powerful tool-but it should work for your budget and schedule, not the other way around.

Whether you are downgrading to the free tier, switching to Serato or Rekordbox, or taking a break from DJ work entirely, follow the steps in this guide, keep your confirmation emails, and do not let auto-renewal surprise you. Stopee has helped thousands of consumers cancel subscriptions cleanly and reclaim control of their digital lives. You deserve the same clarity and confidence. Start your cancellation today, back up your library, and move forward on your own terms.