Manage Virtualdj

How to cancel VirtualDJ in new zealand: your complete step-by-step guide

What is VirtualDJ and why you might want to cancel

VirtualDJ is professional DJ mixing software created by Atomix that lets you blend audio and video, tap into streaming services like TIDAL, and control hardware controllers on desktop and mobile devices. You can buy it as a monthly subscription or annual plan, with options for hobbyists and commercial venues alike.

If you've decided VirtualDJ isn't the right fit for your DJing needs, or you simply want to pause your subscription, you've come to the right place. At Stopee, we help you understand your cancellation rights and walk you through every step so you don't get charged again by accident. Whether you purchased through the VirtualDJ website, Apple App Store, or Google Play, we'll show you exactly how to cancel with confidence.

When cancellation makes sense

You might cancel VirtualDJ if you're moving to different software, scaling back your DJ work, or you've found a better value elsewhere. Some users cancel because they want to test other controllers first, or because the subscription price doesn't match their current budget. Whatever your reason, you deserve a clear, jargon-free process - and that's what Stopee specialises in.

What this guide covers

This guide takes you through every cancellation method available to New Zealand users, explains what happens after you cancel, shows you your refund options under New Zealand consumer law, and lists common traps to avoid. You'll also find contact details for Atomix if you need direct support.

Your consumer rights under new zealand law

As a New Zealand consumer, your subscription cancellation rights are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Understanding these rights puts you in control.

What the consumer guarantees act protects

The Consumer Guarantees Act gives you the right to cancel certain distance contracts (like online software subscriptions) within 14 days of purchase, provided you haven't activated or used the software. If VirtualDJ software is defective or fails to work as promised, you can claim a refund, repair, or replacement from the seller - regardless of what their Terms say.

Key point: once you activate the software, the non-refundable policy kicks in under VirtualDJ's End User Licence Agreement (EULA). However, if the software is defective, you still have grounds to claim a refund from Atomix even after activation. Stopee recommends keeping activation records and any fault documentation to support your case.

Fair trading act protections

The Fair Trading Act 1986 makes it illegal for traders to engage in misleading or deceptive conduct. If VirtualDJ misrepresented features, billing, or cancellation terms, you can lodge a complaint with the Commerce Commission. Stopee advises documenting all communications with Atomix as evidence.

How to escalate if atomix refuses

If you cannot resolve your cancellation or refund claim directly with Atomix, you can escalate to the Commerce Commission (comcom.govt.nz) or seek mediation through a dispute resolution service. Stopee recommends keeping copies of all emails, screenshots, and support tickets.

How to cancel VirtualDJ via your account

The simplest path for most users is to cancel directly through your VirtualDJ web account or the app store where you bought it.

Cancelling via the VirtualDJ website

If you purchased your subscription directly through the VirtualDJ website, follow these steps to cancel your subscription and stop future charges.

1. Open your web browser and go to the VirtualDJ account page at virtualdj.com.
   • If you're not logged in, click "Sign In" and enter your email address and password.
   • If you've forgotten your password, click "Forgot Password" and follow the reset link sent to your inbox.
2. Look for your account menu (usually in the top right corner) and click on "My Account" or "Account Settings".
   • Some accounts show "My Licenses" instead - click that if you see it.
3. Find the "Subscriptions" or "Licenses" section, which lists all active plans tied to your account.
   • Look for the VirtualDJ subscription you want to cancel - it will show your plan name (Home, Pro, or Advanced), renewal date, and amount.
4. Click the "Cancel Subscription" or "Disable Auto-Renewal" button next to your active plan.
   • Pro tip: Some accounts show "Disable Auto-Renewal" first - this stops future charges but lets you keep access until the end of your paid period. This is usually the safest first step.
   • If you want immediate cancellation, look for a "Cancel Now" or "Cancel Immediately" option instead.
5. Confirm your cancellation in the popup or next page that appears.
   • Read any message about refund eligibility - VirtualDJ will usually state whether you're within the refund window or not.
   • Click "Confirm" or "Yes, Cancel My Subscription" to finalise.
6. Take a screenshot of the confirmation page and save any confirmation email you receive.
   • Warning: Do not close the page until you see a "Cancellation Confirmed" message. Write down the date and time you cancelled.

After you complete these steps, log out and log back in after 10 minutes to verify your subscription no longer shows as active. Stopee always recommends this double-check.

Cancelling via apple app store (iOS)

If you bought your VirtualDJ subscription through the Apple App Store on your iPhone or iPad, you must cancel through your Apple ID settings, not within the app itself.

1. On your iPhone or iPad, open the Settings app.
   • If you use multiple Apple IDs, make sure you're signed into the correct one.
2. Tap your name at the top of the Settings menu, then tap "Subscriptions".
   • On older iOS versions, you may see "iTunes & App Stores" instead - tap that, then "Apple ID" and "Subscriptions".
3. Look for VirtualDJ in the list of active subscriptions and tap on it.
   • You'll see your renewal date, price, and features included.
4. Tap "Cancel Subscription" or "Edit Subscription".
   • If you see "Edit Subscription" first, tap it and then select "Cancel Subscription" on the next screen.
5. Choose your reason for cancelling from the dropdown menu (optional but helpful for Apple to improve the service).
   • Tap "Confirm" when you're ready.
6. Take a screenshot of the confirmation message showing "Subscription Cancelled" and the date.
   • Your access continues until the end of your current billing period, after which Apple will not charge you again.

Pro tip: If you cannot find VirtualDJ in your Subscriptions list, it may have been purchased under a different Apple ID. Check any other Apple IDs you own or ask family members if they set it up on a shared family plan.

Cancelling via google play store (Android)

On Android devices, you cancel VirtualDJ subscriptions through the Google Play Store app using the same Google account you used to purchase.

1. Open the Google Play Store app on your Android phone or tablet.
   • You'll see a multicoloured triangle icon on your home screen.
2. Tap the profile icon in the top right corner (circular icon with your initials or photo).
   • If you don't see it, look for a hamburger menu (three horizontal lines) and tap "Account".
3. Tap "Subscriptions" from the menu that appears.
   • This shows all active subscriptions on this Google Play account.
4. Find VirtualDJ in the list and tap on it.
   • You'll see your current plan, renewal date, and billing amount in NZD.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Google Play may ask you to confirm one more time - read any message about what happens next.
6. Tap "Yes, Cancel" or "Confirm" to finalise.
   • You'll see "Subscription Cancelled" with your final billing date.
7. Screenshot the confirmation for your records.
   • Warning: Unlike Apple, Google Play may deactivate your subscription immediately if you cancel. You'll keep access only if you cancelled before your renewal date was charged.

Stopee recommends checking your Google Play purchase history (Menu > Payments and Subscriptions > Payments Methods) to confirm the cancellation has processed within 24 hours.

Contacting VirtualDJ support if you need help

If you cannot cancel through the website or app, or if you need to request a refund, you'll need to contact Atomix Technical Support directly.

How to open a support ticket

The fastest way to reach VirtualDJ support is through their official support forum and ticketing system.

1. Visit the VirtualDJ Support Forum at virtualdj.com/forums.
   • You must register a free forum account if you don't already have one.
2. Browse the "Technical Support" or "Licensing & Purchase" section to see if your issue has been answered already.
   • Atomix staff are active on the forum and often respond within 24-48 hours.
3. If you don't find an answer, click "New Topic" and write a clear subject line like "Request to cancel subscription" or "Refund request for order [your order number]".
   • Include your order number, purchase date, email address on file, and reason for cancellation.
   • Attach screenshots of your account showing the active subscription if possible.
4. Wait for a response from an Atomix moderator or support staff member.
   • They may ask for additional information like your activation code or proof of payment.
5. Save the forum thread link and note the date you posted for your records.
   • Stopee recommends copying the entire conversation into a document once resolved.

Alternative contact methods

If the forum doesn't work for you, try these channels. Look for a "Contact Us" or "Support" link on the VirtualDJ website for email addresses. Some users find Atomix responds faster to direct emails to their sales address, especially for refund requests. Keep all correspondence, including read receipts and response times.

What happens after you cancel VirtualDJ

Cancelling your subscription doesn't mean instant deletion - there's a grace period and some features you should know about.

Access during and after cancellation

When you cancel your subscription, you usually keep full access to VirtualDJ until the end of your current billing period. For example, if your renewal date is 15 February 2025 and you cancel on 1 February, you'll have access through 14 February. After that date, the software will either lock premium features or ask you to re-activate.

You'll typically see a notification in the software saying "Your subscription expires on [date]" - this is normal and not an error. Use this time to export your settings, mixes, or playlists if you want to switch to another DJ software.

Your VirtualDJ account and data

Your VirtualDJ account, saved mixes, controller mappings, and library settings remain on the servers after cancellation, even after your subscription ends. You can log back in anytime and download your data. This is helpful if you want to return to VirtualDJ later or migrate to a different software.

If you want to permanently delete your account and all stored data, you must request this separately from Atomix support. This is not automatic, so submit a written request if deletion matters to you. Stopee recommends waiting 30 days after cancellation before requesting deletion, in case you change your mind.

Auto-renewal will not trigger again

Once you cancel your subscription through the website or app store, auto-renewal is disabled. Your card will not be charged on the next renewal date. However, if you initially purchased through the website but then set up a separate subscription through Apple or Google Play, you may have two separate subscriptions active - cancelling one does not cancel the other. Check all three locations (VirtualDJ website, Apple ID, Google Play) to be sure.

Refund policy and how to claim a refund

VirtualDJ's refund rules are strict, but New Zealand consumer law gives you extra protection in certain situations.

Standard refund policy under VirtualDJ's EULA

According to VirtualDJ's End User Licence Agreement, once you activate the software, your purchase is final and non-refundable. This applies whether you buy monthly, annually, or as a perpetual licence. The logic is that activated software has been "used" and cannot be resold.

However, this policy does not override New Zealand consumer law. If you bought VirtualDJ less than 14 days ago and have not yet activated it, you have a statutory right to cancel and claim a full refund under the Consumer Guarantees Act, regardless of what the EULA says. Stopee advises acting quickly if this applies to you.

Defective software exception

If VirtualDJ crashes on startup, fails to install, cannot connect to your controller despite correct setup, or has other significant faults, it is "defective" under New Zealand law. In this case, you can demand a refund, repair, or replacement from Atomix even if you activated the software weeks or months ago.

The key is proving the fault is genuine and not user error. Atomix support will ask you to provide screenshots, system information, error codes, and steps you've already taken to fix it. Be thorough and professional in your communication.

How to request a refund

1. Collect your proof of purchase: order number, invoice, email receipt, and the date you bought VirtualDJ.
   • Check your email inbox (including spam folder) for a purchase confirmation from Atomix or the app store.
2. Document the reason you want a refund with clear evidence.
   • If the software is defective, take screenshots of error messages, system logs, or video recordings showing the fault.
   • If you're within 14 days of purchase and haven't activated, state this date clearly.
3. Open a support ticket on the VirtualDJ forum (see "Contacting VirtualDJ support" section above) or email Atomix directly.
   • Write a short, factual email with subject "Refund request for order [number]".
   • Attach screenshots and your invoice.
4. State your refund reason: "Software is defective and does not function as described" or "Cancellation within 14-day statutory period, software not yet activated".
   • Do not be angry or demanding - professional requests get faster responses.
5. Wait for Atomix to respond.
   • They typically reply within 3-5 business days.
   • If they refuse, ask them to explain their position in writing.
6. If Atomix refuses and you believe you have a valid claim under the Consumer Guarantees Act, escalate to the Commerce Commission.
   • Visit comcom.govt.nz and file a complaint with screenshots of your entire email conversation with Atomix.

Pro tip: Mention the Consumer Guarantees Act in your refund request - use the phrase "I believe this falls under the Consumer Guarantees Act 1993 and I am entitled to a refund." This signals you know your rights and often prompts a faster, more favourable response.

VirtualDJ pricing and plan comparison

Before you cancel, it's worth reviewing VirtualDJ's pricing to make sure you're not on a more expensive plan than you need.

Current VirtualDJ plans in new zealand

If you're paying for Pro or Advanced but only using Home-tier features, switching to the Home plan before cancelling could save you money. However, if you're cancelling because VirtualDJ is too expensive, it's better to cancel entirely and reassess later.

Common mistakes when cancelling VirtualDJ

Cancelling a subscription can feel stressful, especially when you're worried about extra charges - but small missteps can leave you exposed to unwanted billing.

Mistake 1: forgetting to disable auto-renewal

Many users delete the VirtualDJ app from their phone but forget to cancel the subscription in the app store. The app disappears, but the monthly charge continues. Stopee always recommends cancelling the subscription first, then deleting the app. Double-check Apple ID and Google Play 7 days after cancelling to confirm no new charge has appeared.

Mistake 2: cancelling the app store subscription but not the website subscription

If you had an active website subscription, cancelling only your App Store subscription leaves your website subscription running. You now have two separate billing streams. Always check all three places: VirtualDJ website, Apple ID, and Google Play. Log into each account and verify subscriptions are cancelled before considering the job done.

Mistake 3: not taking screenshots of the confirmation

Warning: If your refund request is denied and you need to escalate to the Commerce Commission, a screenshot of your cancellation confirmation is your strongest evidence. Without it, it's your word against Atomix. Take screenshots of every step: the active subscription before cancellation, the cancellation screen, and the confirmation message. Save them in a folder named "VirtualDJ Cancellation" with today's date.

Mistake 4: assuming "Disable Auto-Renewal" means cancelled

"Disable Auto-Renewal" stops future charges, but you keep access until the end of the paid period. If you want immediate cancellation and a refund, select "Cancel Now" or "Cancel Immediately" instead. The wording varies by platform, so read the options carefully.

Mistake 5: cancelling right before your renewal date

If your renewal is scheduled for tomorrow and you cancel today, you might still be charged because the system may have already processed the next billing cycle. Cancel at least 3-5 days before your renewal date to be safe. If you're charged after cancellation, contact Atomix support immediately and provide proof of cancellation - they can often reverse erroneous charges.

Reasons to keep or cancel VirtualDJ

Before you finalise your cancellation, weigh the pros and cons to make sure you're making the right choice.

Reasons to keep VirtualDJ

You should keep VirtualDJ if you actively DJ every week, use it for income or regular paid gigs, have a library of tracks and custom mappings you've built up, or you plan to learn new skills on it. The subscription cost (from NZ$7.36/month) is small compared to the time saved switching to a new software. If you're a casual user but use it monthly, keeping it active is often cheaper than cancelling, rebuying later, and losing your settings.

Reasons to cancel VirtualDJ

Cancel if you haven't used it in 3+ months, you're switching to another DJ software (Serato, Rekordbox, Traktor), you cannot afford the monthly cost right now, or you want to test other software before deciding. Stopee also recommends cancelling if you bought it impulsively and realize you're not a DJ - it's better to cut your losses early than pay for months of unused software. You can always reactivate later if you change your mind.

Your cancellation checklist for VirtualDJ

Use this checklist to ensure you've covered every step and won't be charged after cancellation.

How to contact atomix if you need support

If you run into trouble during cancellation or need help with a refund, here's where to reach Atomix, the company behind VirtualDJ.

Support channels

VirtualDJ Forum (fastest response): virtualdj.com/forums — register and post in the Technical Support section. Atomix moderators respond within 24-48 hours.

Email Support: Look for a "Contact Us" link on virtualdj.com for the official support email address. Include your order number, email on file, and a clear description of your issue.

Registered Office (New Zealand): Atomix Distribution New Zealand Limited, P.O. Box [as registered with Companies House - check virtualdj.com/contact or the New Zealand Companies Register if you need to escalate in writing].

Commerce Commission (if Atomix refuses to refund): Visit comcom.govt.nz to lodge a complaint about misleading conduct or breaches of the Fair Trading Act.

What to include in your support request

Always provide: your full name, email address on file with Atomix, order number, purchase date, type of purchase (web, Apple, or Google Play), the date you activated the software (if relevant), and a clear, one-sentence description of your issue. Attach screenshots of error messages or your account showing the subscription. Professional, complete requests are answered faster.

Summary: taking control of your VirtualDJ subscription

Cancelling VirtualDJ is straightforward once you know which platform you bought it on and what your rights are under New Zealand law. Start by checking all three possible locations - the VirtualDJ website, Apple ID, and Google Play - because you may have set up subscriptions in more than one place without realising it. Disable auto-renewal at least 3-5 days before your renewal date, take screenshots of the confirmation, and verify the charges stop on your next billing statement.

If you want a refund, you have rights under the Consumer Guarantees Act if the software is defective or you're within 14 days of purchase. Contact Atomix support with your order number and evidence, and escalate to the Commerce Commission if they refuse. Keep all emails, screenshots, and support tickets.

Stopee is here to support you through every cancellation - whether you're leaving VirtualDJ or any other subscription service. Our guides have helped thousands of consumers cancel subscriptions, claim refunds they thought were lost, and take back control of their spending. Visit Stopee (stopee.com) for guides on cancelling other services, understanding your consumer rights, and protecting yourself from unexpected charges. Your subscription cancellation journey doesn't have to be stressful; Stopee makes it simple.