Manage Visme

How to cancel visme in canada: your step-by-step guide to avoid charges and get your data back

What visme is and why you might want to cancel

Visme is an online design platform that lets you create presentations, infographics, reports, social media graphics and other visual content without design experience. The platform offers templates, asset libraries, export options and team collaboration tools for individuals and small businesses.

Visme operates on a freemium model: you can use the free plan indefinitely, or upgrade to paid plans (Starter or Pro) for more storage, premium templates, advanced downloads and brand kit features. Billing happens through Visme's website directly, or through Apple App Store and Google Play if you subscribed via mobile.

You might want to cancel if you have found a competitor that suits your needs better, your project is complete, your team has moved to another tool, or the monthly cost no longer fits your budget. Whatever your reason, Stopee is here to help you navigate the cancellation process cleanly and protect your work along the way.

Common reasons canadian users cancel visme

You might cancel because you discovered a more affordable design tool, your business needs changed, you prefer a different user interface, or you realized you were not using the features enough to justify the subscription cost. Some users cancel after completing a specific project and do not need ongoing access. Others switch to free alternatives like Canva or Adobe Express.

Understanding your reason matters: if cost is the issue, you may want to try the free plan first before cancelling entirely. If you are unhappy with the platform itself, Stopee recommends documenting your experience so you can provide clear feedback during cancellation-Visme sometimes asks why you are leaving, and constructive input can help them improve.

Pricing and plans: what you are paying for

Before you cancel, review what you are currently paying and what you will lose access to after cancellation.

If you are on a yearly plan and cancel early, Visme does not offer refunds for the unused portion-this is critical to understand before you proceed. If you are on a monthly plan, you will stop being charged after you cancel, but you will lose access to paid features at the end of your current billing cycle.

Should you downgrade instead of cancelling completely?

Before you cancel entirely, consider downgrading to the free plan instead. You keep your account, your projects stay accessible, and you can return to a paid plan anytime without losing your work history. Downgrading is particularly smart if you think you might use Visme again for a future project.

If you stay on the free plan, you get 500 MB of storage and 10 AI credits per month-enough for occasional use. You lose premium templates, downloads to PPTX, and the brand kit, but your core projects remain safe.

How to cancel visme on each platform

Cancellation steps differ depending on whether you subscribed through Visme's website, Apple App Store, or Google Play Store. Stopee recommends identifying which platform you used first, then following the exact steps below.

Cancelling through visme's website

If you subscribed directly through visme.co or the Visme app on your computer, follow these steps to stop auto-renewal and cancel your paid plan.

1. Log into your Visme account at visme.co using your email and password.
   • If you forgot your password, click "Forgot password?" on the login page and follow the email reset link.
2. Click your profile icon or avatar in the top right corner of the workspace.
   • Look for a gear icon or account settings option if the profile menu does not appear immediately.
3. Select "Workspace Settings" or "Account Settings" from the dropdown menu.
   • You may see options for billing, subscription, or plan management in this section.
4. Navigate to the "Billing" or "Subscription" section.
   • This is where Visme displays your current plan, renewal date, and payment method.
5. Locate the "Cancel Subscription" button and click it.
   • Warning: The Cancel button only appears if auto-renewal is currently active on your account. If you do not see it, your subscription may have already been cancelled or is not set to auto-renew.
6. A pop-up window will appear asking you to confirm your cancellation.
   • Read the message carefully: it will tell you when your access to paid features ends.
7. Visme will ask you to complete a short cancellation questionnaire (optional but helpful).
   • Tell Visme why you are cancelling-this feedback helps them improve the product.
8. Click "Confirm Cancellation" to finalize the process.
   • You will receive a confirmation email within a few minutes. Save this email as proof of cancellation.

Pro tip: Before clicking Cancel, export or download any projects you want to keep. Log into Visme again a few days later to confirm the cancellation went through and your subscription status has changed to "Free" or "Cancelled."

Cancelling an iOS (Apple app store) subscription

If you subscribed to Visme through the Apple App Store on your iPhone or iPad, you must cancel through Apple's subscription settings, not within the Visme app itself. Apple handles the billing and refund decisions.

1. Open the Settings app on your iPhone or iPad.
   • It is the gray gear icon usually on your home screen.
2. Scroll down and tap "Subscriptions" (or "App Store" if you are on an older iOS version, then tap your profile icon and select "Subscriptions").
   • You will see a list of all active subscriptions linked to your Apple ID.
3. Find and tap "Visme" in the subscriptions list.
   • If you do not see Visme, your subscription may have already been cancelled or expired.
4. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will show you your current billing cycle and when cancellation takes effect.
5. Confirm your choice by tapping "Confirm" when prompted.
   • Your subscription will stop renewing at the end of the current paid period.

Warning: Do not uninstall the Visme app from your phone-uninstalling does not cancel your subscription. You must use Apple's Settings app to stop the billing. Even after you cancel through Settings, you can continue to use Visme's free plan if you wish.

Pro tip: If you want to request a refund from Apple (for example, if you were charged by mistake or cancelled within 14 days of your first payment), open Settings, tap your Apple ID at the top, go to "Purchase History," find the Visme charge, and tap "Report a Problem." Apple reviews your request and may issue a refund depending on their policies and your reason.

Cancelling an android (Google play) subscription

If you subscribed through Google Play Store on an Android phone or tablet, you cancel through the Google Play Store app, not the Visme app. Google manages the billing and handles refund requests.

1. Open the Google Play Store app on your Android device.
   • It is the icon with a white triangle on a coloured square.
2. Tap your profile icon in the top right corner of the screen.
   • It usually shows your profile picture or initial.
3. Select "Payments and Subscriptions" from the menu.
   • You will see options for "Payment Methods," "Purchases," and "Subscriptions."
4. Tap "Subscriptions" to see all active subscriptions.
   • Your Visme subscription should appear in this list if it is currently active.
5. Tap "Visme" to open the subscription details page.
   • Review the renewal date and current price.
6. Tap "Cancel Subscription" at the bottom of the screen.
   • Google will confirm the action and show when your cancellation takes effect.
7. Follow any on-screen prompts to complete the cancellation.
   • You will receive a confirmation email from Google Play at the email address linked to your Google account.

Warning: Uninstalling the Visme app does not stop your Google Play subscription. You must cancel through the Google Play Store app or website, even if you delete the app from your device. Failing to cancel this way means you will continue to be charged monthly.

Pro tip: If you want to request a refund from Google Play (within 48 hours of purchase or if you believe you were overcharged), go to "Purchases" in the Play Store, find the Visme charge, and tap "Report a Problem." Google reviews your request and may refund you depending on your reason and timing.

What happens after you cancel your visme subscription

Cancelling is just the start-understanding what you lose and how to protect your work is equally important. Stopee wants you to go in with realistic expectations.

Your access after cancellation

When you cancel, auto-renewal stops immediately, but you retain access to your paid features through the end of your current billing cycle. For example, if your next renewal date is January 15 and you cancel on January 5, you still have paid access until January 15. After that date, your account automatically downgrades to the free Basic plan.

Once downgraded to Basic, you lose access to premium features: unlimited projects (limited to a smaller number), PPTX downloads, the brand kit, workflows, and increased storage. Your existing projects stay in your account, but you cannot download them in premium formats and cannot use premium templates to edit them further.

How to preserve your work before downgrade

Stopee strongly recommends exporting your projects before your paid access ends. Here is what to do:

1. Log into your Visme account while you still have paid access.
   • Do this at least 3-5 days before your renewal date to ensure you have enough time.
2. Open each project you want to keep.
   • If you have many projects, prioritize the ones you use most or need for your business.
3. Click the "Download" or "Export" button in the project editor.
   • Choose PNG, JPG, or PDF for static images; PPTX for presentations; or MP4 for videos (if available on your plan).
4. Save each exported file to your computer or cloud storage (Google Drive, OneDrive, Dropbox).
   • Store them in a folder you can find easily later.

After your access downgrades, you can still view your projects and download them as PDFs or images using the free plan, but you will lose the ability to edit them with premium templates and features.

Refund policy and your options in canada

Visme's official refund policy states that the company does not offer refunds for early cancellation once payment has been received. The only exceptions are if Visme itself shuts down a service without cause before your paid period ends, or if Visme approves a refund at its sole discretion (rare).

When refunds are unlikely

Visme will not refund you for deciding to cancel early, even if you paid for a year-long subscription. This is why downgrading to the free plan is often smarter than full cancellation: you stop paying immediately, keep your work, and avoid the loss of a large upfront payment.

If you subscribed through a third-party platform (Apple App Store or Google Play), the refund policy of that platform takes precedence over Visme's policy. You will need to request refunds directly from Apple or Google, not from Visme.

Your statutory rights under canadian consumer protection law

Visme's terms say no refunds, but Canadian consumer protection laws may give you more rights than Visme acknowledges. These laws vary by province, but they often protect you in specific situations.

Cooling-off period: Most Canadian provinces allow you to cancel a subscription contract within 14 days of purchase and receive a full refund, especially if you were not given clear notice of auto-renewal terms upfront. Quebec has particularly strong rules around automatic renewal cancellation rights.

Unfair contract terms: If Visme's cancellation process was deliberately hidden or made unreasonably difficult, or if they charged you without your clear consent, Canadian law may help you challenge the charge or recover your money.

Misleading marketing: If Visme advertised a free trial and auto-enrolled you into a paid plan without transparent notice, you may have grounds to request a refund under your province's Consumer Protection Act or similar legislation.

If Visme refuses to refund you and you believe they violated a consumer protection law, you can lodge a complaint with your provincial consumer protection authority. Stopee recommends checking your local government's consumer protection office website for contact details and complaint procedures.

Refunds if you paid through apple or google

If your subscription was billed through the Apple App Store or Google Play Store, Apple and Google handle refund decisions independently of Visme. Both platforms allow refunds within specific timeframes and under certain conditions:

• Apple typically refunds within 14 days of purchase if you request it through your Settings or Apple's website.
• Google typically refunds within 48 hours of purchase if you request it through the Google Play Store app or website.
• Both allow longer refund windows if you provide a strong reason (accidental charge, service not as advertised, inability to cancel).

Contact Apple Support or Google Play Support directly if Visme does not help you with a refund request. Stopee has seen many consumers recover funds this way when the app publisher refused.

Common cancellation mistakes to avoid

Cancelling seems straightforward, but small mistakes can leave you paying charges you did not expect or losing work you needed to keep. Here are the traps Stopee has seen customers fall into.

Mistake 1: forgetting to cancel through the right platform

The single biggest mistake is cancelling in one place but not the other. If you subscribed through Apple App Store, cancelling through Visme's website does nothing-you are still charged by Apple. Similarly, if you subscribed directly through Visme, uninstalling the app or cancelling through Apple will not stop Visme's billing.

Solution: Check your credit card statement or bank account to see where the charges come from. If the charge says "Apple" or "Google," cancel through that platform. If it says "Visme" or "Visme Inc.," cancel through Visme's website. Only then will the charges stop.

Mistake 2: not exporting projects before the paid period ends

Once you lose paid access, editing and exporting projects in premium formats becomes impossible. If you have a project you need to share or print, you must download it before cancellation takes effect.

Solution: Set a calendar reminder for 5 days before your cancellation date. Log into Visme that day and export every project you want to keep. Save files to cloud storage so you can access them from any device, anytime.

Mistake 3: expecting a refund when the policy says no refunds

Visme's website clearly states no refunds for early termination. Many users ignore this, cancel a yearly subscription after one month, and then are surprised when Visme refuses to refund the remaining balance. While consumer laws may protect you in certain situations, counting on a refund before requesting cancellation is risky.

Solution: Before you pay for a year-long plan, confirm you will use Visme for at least 10-12 months. If you are unsure, start with a monthly subscription to test the platform. If you cancel early and believe you have legal grounds for a refund, file a formal complaint with your provincial consumer protection authority-do not rely on Visme's goodwill alone.

Mistake 4: not checking that cancellation actually went through

You clicked Cancel, received a confirmation page, and assumed the job was done. But billing errors happen. Some users discover weeks later that they were still charged despite believing they had cancelled.

Solution: After cancelling, log back into your Visme account (or Apple/Google settings) 2-3 days later. Check your subscription status to confirm it now says "Cancelled," "Free," or "Inactive." Review your credit card statement on the next billing cycle to confirm no charge appeared. If you see a charge after cancelling, contact Visme's support or the payment platform immediately to dispute it.

Mistake 5: deleting the app instead of cancelling the subscription

Uninstalling the Visme app from your phone feels like you have cancelled, but the subscription keeps running silently. You will not see notifications or reminders because the app is gone-just surprise charges on your bill.

Solution: Never rely on uninstalling an app to cancel a subscription. Always cancel through the payment platform (Apple Settings, Google Play Store, or Visme's website) first, then uninstall the app afterward.

Checklist: cancelling visme safely

Use this checklist to ensure you cancel cleanly and do not lose anything important.

1. Identify which platform you subscribed through: Visme's website, Apple App Store, or Google Play Store.
   • Check your email receipt or credit card statement if you are unsure.
2. Log into your Visme account and review your current plan, price, and renewal date.
   • Make a note of the renewal date-this is when your free plan begins after cancellation.
3. Export and download all important projects to your computer or cloud storage.
   • Do this at least 5 days before the renewal date.
4. Follow the cancellation steps for your platform (Visme website, Apple, or Google).
   • Confirm the cancellation pop-up or notification.
5. Save your cancellation confirmation email as proof.
   • You may need it if a billing dispute arises.
6. Log back in 2-3 days later to verify your subscription status has changed.
   • It should show "Free," "Cancelled," or "Inactive."
7. Check your credit card or bank statement on your next billing cycle to confirm no charge appeared.
   • If you see a charge, contact Stopee's escalation guide or the payment provider immediately.
8. Optional: downgrade to the free plan instead of cancelling if you think you might return to Visme later.
   • This keeps your projects accessible without paying.

Your consumer rights and what to do if visme refuses

You have more power than Visme's terms admit. If you cancelled but were still charged, or if the company refuses to honour your cancellation request, Canadian consumer protection laws are on your side-and Stopee can help you understand your options.

If you are still charged after cancelling

Contact Visme's customer support immediately. Explain that you cancelled on a specific date and request a full refund for any charges after that date. Keep records: your cancellation confirmation email, screenshots of your subscription status, and your credit card statement showing the disputed charges.

If Visme does not respond or refuses to refund you within 7-10 business days, escalate the dispute to your credit card company or bank. Most payment providers allow you to dispute charges within 60-90 days. Tell them you cancelled the subscription and were charged anyway. Your bank can often reverse the charge directly.

If you believe visme breached a canadian consumer protection law

If Visme charged you without consent, made cancellation unreasonably difficult, or misled you about the free trial or auto-renewal terms, file a formal complaint with your provincial consumer protection authority:

• Ontario: Service Ontario Consumer Protection Act inquiries: consumerprotection.ontario.ca
• British Columbia: ConsumerProtectionBC: consumerprotectionbc.ca
• Alberta: Alberta Fair Trading Act: alberta.ca/fairtrading
• Quebec: Office of the Protecteur du Consommateur: protecteurconsommateur.qc.ca
• Other provinces: Search "[Your Province] consumer protection" on your government's website.

File your complaint online or by mail. Include your original receipt, cancellation confirmation, and proof of the disputed charge. These authorities can investigate and sometimes compel companies to refund you or change their practices.

If you subscribed through apple or google

If you paid through the App Store or Google Play and were charged after cancelling, contact Apple or Google directly-they hold Visme accountable. Apple and Google have more resources and authority to force refunds than individual complaint processes. Report your issue through their support channels and reference your cancellation date.

When to cancel versus downgrade

Before you finalize cancellation, decide whether you truly want to leave Visme or just need a break from paying.

What to do next: take control today

Cancelling Visme is straightforward once you know which platform to use and what to expect after cancellation. But before you click Cancel, make sure you have exported your work, understand your refund rights under Canadian law, and confirmed you want to leave permanently.

If you are overwhelmed by the process or run into resistance from Visme, Stopee has helped thousands of consumers navigate cancellations like this one. Whether you need clarity on your provincial consumer protection rights, help drafting a refund request, or guidance on disputing a charge, Stopee's resources are free and designed to give you back control over your subscriptions.

Visit stopee.com today to check your subscription status, learn about your rights, or find step-by-step guides for cancelling other services. Stopee believes that cancelling should be as easy as signing up-and we are here to make sure it is.