Manage Visme

How to cancel your visme subscription in nigeria and protect your rights

What visme is and why nigerians use it

Visme is a cloud-based design platform that lets you create presentations, infographics, reports and visual content using pre-built templates and drag-and-drop tools. You do not need advanced design skills to use it.

The platform appeals to Nigerian educators, small business owners, marketing teams and freelancers who need professional-looking visuals without paying for expensive desktop software like Adobe Creative Suite. Visme offers a free plan with basic features, and paid plans (Starter and Pro) unlock premium templates, more storage, team collaboration and advanced downloads in formats like PowerPoint.

Who uses visme in nigeria

Nigerian educators use Visme to create engaging lesson materials and student presentations. Entrepreneurs and small business teams rely on it for marketing collateral, social media graphics and pitch decks. Freelance designers sometimes use Visme as a secondary tool for client work when they need to work fast and do not have access to their main software.

Why nigerians cancel visme

You might cancel because the free plan meets your needs after you have tested the premium features. You may discover that another tool (like Canva or Adobe Express) integrates better with your existing workflow. Budget constraints, changing business priorities or simply unused subscriptions are also common reasons Nigerians stop paying for Visme. Whatever your reason, Stopee understands that cancelling should be straightforward and transparent.

Visme pricing in nigeria and plan comparison

Here is what you pay for Visme across its main subscription tiers, with approximate conversions to Nigerian Naira at current exchange rates.

Understanding visme's pricing structure

Visme charges in US dollars (USD) globally, and the Nigerian Naira (NGN) conversions you see above reflect the current exchange rate. Your actual charge depends on the day you subscribe, because currency rates fluctuate. Most Nigerians pay via international card (Visa, Mastercard) or payment platforms like Paystack or Flutterwave, which may add a small processing fee (typically 1.5% to 3.5%) on top of the base price.

Annual plans always offer better value than monthly subscriptions. If you sign up for Starter Monthly at ₦11,500 per month, you pay ₦138,000 per year. The annual plan costs approximately ₦48,500, which means you save almost ₦90,000 annually. This is why Stopee recommends you pause before committing to monthly billing if you are unsure whether you will use Visme long-term.

Your rights as a nigerian consumer cancelling visme

Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2018 protects you when you cancel digital services. Understanding these rights helps you push back if Visme refuses a reasonable refund or makes cancellation deliberately difficult.

Consumer protection laws that apply to your visme subscription

The FCCPA requires that businesses provide clear information about subscription terms before you pay, and that they honour cancellation requests within a reasonable timeframe. Visme must also tell you when your subscription will auto-renew and must make cancellation as easy as signing up. If Visme uses dark patterns (hidden buttons, confusing language, or forcing you to contact support instead of providing a simple cancel button) to trap you into unwanted charges, you can report this to the Federal Competition and Consumer Protection Commission (FCCPC).

The Consumer Protection Act also gives you a window to dispute charges if the company cannot prove you authorised them. If Visme continues to charge you after you cancel, and you have proof of cancellation, you have the right to demand a refund. Stopee sees this happen frequently with auto-renewing subscriptions: the cancel button works, but the final charge goes through because the refund request was processed after the billing date.

Escalation: when to contact the FCCPC

If Visme refuses to cancel your subscription, ignores your cancellation request or continues charging you after you have cancelled, you can escalate to the FCCPC. File a complaint at https://fccpc.gov.ng/. The FCCPC will investigate and can compel Visme to refund your money. Keep all screenshots, emails and proof of cancellation requests; these are your evidence.

How to cancel your visme subscription

Your cancellation method depends on where you purchased your Visme subscription. If you bought it directly on Visme's website, you cancel through your account settings. If you subscribed via Apple App Store or Google Play, you must cancel through those platforms, not through the Visme app itself. Here is exactly what to do.

Cancel a visme subscription purchased on the website

This is the most common cancellation route for Nigerian users who sign up at visme.co directly.

1. Open your web browser and go to visme.co. Log in with your email and password.
   • If you forgot your password, click "Forgot password" on the login screen and follow the email reset link.
2. Once logged in, look for your workspace menu (usually a dropdown or hamburger icon in the top left or top right corner). Click on it.
   • You should see a "Settings" or "Account Settings" option. Click it.
3. In Settings, scroll down to find "Subscription" or "Billing". Click on this section.
   • You will see your current plan (Starter, Pro, or Free), your renewal date and a "Cancel Subscription" button or link.
4. Click "Cancel Subscription". Visme will show you a pop-up questionnaire asking why you are cancelling.
   • Answer the questions (your feedback helps Visme improve, but this is optional). You can skip it and proceed to confirm cancellation.
5. Confirm cancellation on the final pop-up. You should see a message saying "Your subscription has been cancelled" or similar.
   • Pro tip: Take a screenshot of the cancellation confirmation. Save it to your phone or computer. You need this proof if a charge appears after cancellation.
6. Check your email (the one linked to your Visme account) for a cancellation confirmation email from Visme. This typically arrives within 5 minutes.
   • If you do not receive an email within 24 hours, your cancellation may not have processed. Go back to Settings and check if the button still appears. If it does, try again or contact Visme support at support@visme.co.

Cancel a visme subscription bought through apple app store (iOS)

If you subscribe to Visme Premium via your iPhone or iPad, you cannot cancel within the Visme app. You must cancel through your Apple ID settings.

1. On your iPhone or iPad, open the Settings app (the grey gear icon).
   • Settings is a built-in Apple app, not the Visme app.
2. Scroll down and tap "Subscriptions" (you might see "App Store" first; tap that, then scroll to "Subscriptions").
   • iOS versions vary slightly. If you do not see "Subscriptions", tap your profile picture in the top right, then tap "Subscriptions".
3. You will see a list of all your active subscriptions. Find "Visme" in the list and tap it.
   • If Visme does not appear, you do not have an active subscription through the App Store, or it is already cancelled.
4. Tap "Cancel Subscription".
   • Apple will ask you to confirm. You may see offers to switch to a free trial or cheaper plan. Ignore these if you want to cancel completely.
5. Confirm the cancellation. You should see a message saying your subscription will end on your next billing date.
   • Warning: Cancellation through Apple does not happen instantly. You keep access to Premium features until the end of your current billing period. Charges stop after that date.
6. Take a screenshot of the confirmation screen and save it.
   • Apple will also send you a cancellation email confirmation to the email address linked to your Apple ID. Check your inbox and spam folder.

Cancel a visme subscription bought through google play (Android)

Android users who subscribed via Google Play must cancel through the Google Play Store app or website, not through Visme.

1. Open the Google Play Store app on your Android phone or tablet (the colourful triangle icon).
   • You can also cancel via the Google Play website on a computer, but the app method is faster.
2. Tap your profile icon in the top right corner (usually a circle with your initials or a photo).
   • A menu will appear.
3. Tap "Payments and subscriptions".
   • You may see a choice between "Payments" and "Subscriptions". Tap "Subscriptions".
4. You will see all your active subscriptions. Find "Visme" and tap it.
   • If Visme does not appear, the subscription is already cancelled or was never active on Google Play.
5. Tap "Cancel subscription".
   • Google may show you a retention screen with discounts or warnings. Read it, but proceed if you are certain.
6. Confirm the cancellation and take a screenshot.
   • Google will email a confirmation to your Gmail address. Check it within an hour.

What happens after you cancel your visme subscription

Cancelling does not delete your account or your projects. Here is exactly what changes and what stays the same.

Your access and features after cancellation

After you cancel, you keep access to Premium features until the end of your current billing period. If your renewal date is 15 May and you cancel on 10 May, you can still use all Pro or Starter features until 15 May. After that date, your account automatically downgrades to the free plan.

Once you downgrade to Free, you lose access to premium templates, exports to PowerPoint or video, premium fonts and team collaboration. You can still download projects as PNG or JPG, and you keep up to 500MB of storage. Any projects you created remain in your account; you cannot download them as .pptx files anymore, but you can export them as images.

Auto-renewal and future charges

Cancelling stops all future charges. Visme will not renew your subscription on the next billing date. However, any money you already paid for the current month or year is not automatically refunded. If you cancel on day 5 of a monthly subscription, you lose access to the remaining 25 days of that month with no refund.

Pro tip: Time your cancellation for a day or two before your renewal date if you want to use the full billing period and avoid wasting money. If your renewal is 30 May, cancel between 28 and 29 May.

Mobile app subscriptions: double-check your cancellation

If you subscribed via Apple App Store or Google Play, cancelling through those platforms stops charges, but you should verify the cancellation went through. Return to your subscription settings (Apple Settings > Subscriptions > Visme, or Google Play > Subscriptions > Visme) and confirm you see "Cancelled" or "Ends on [date]" instead of "Active".

Uninstalling the Visme app does not cancel your subscription. You must cancel through the store settings, or charges will continue.

Will you get a refund from visme?

Visme's official refund policy is strict: you do not get a refund for cancelling early or for unused time. This applies to both website and mobile subscriptions. However, exceptions exist, and Stopee will show you how to push for one if your situation qualifies.

Visme's stated refund policy

Visme's Terms and Conditions state that refunds are not provided for early termination after you have paid or after an auto-renewal has been processed. Refunds are only issued if Visme terminates the service without cause or if there is a billing error (like a duplicate charge).

Visme does not offer a standard 14-day cooling-off period like some services do. The company also does not provide refunds for downgrading from Pro to Starter mid-cycle.

When you might qualify for a refund

Despite the strict policy, you can request a refund if:

• You were charged twice in a single month (billing error).
• You cancelled, but Visme charged you again (failed cancellation).
• You are a Nigerian consumer under 30 days of purchase and can claim a cooling-off right under consumer law (this is arguable, since digital services have different protections than physical goods).
• Your card was used without authorisation, and you can prove it (fraud dispute).

To request a refund, email support@visme.co with the subject line "Refund request" and include your account email, the date of the charge, the amount, and a clear explanation of why you deserve the refund. Be polite but firm. If Visme refuses, escalate to the FCCPC as described earlier in this guide.

Stopee has seen Visme grant refunds in cases where customers were charged multiple times or where the service failed. The company's support team has discretion, even if the terms say no refunds.

Common mistakes when cancelling visme in nigeria

Cancelling a subscription feels simple, but many people make costly errors. Here are the traps Stopee sees most often, and how to avoid them.

Mistake 1: uninstalling the app instead of cancelling through settings

If you subscribed via the Apple App Store or Google Play Store and you simply delete the Visme app from your phone, your subscription continues and charges keep coming. The billing is tied to your Apple ID or Google Play account, not the app itself.

Always cancel through Settings (Apple) or the Play Store app (Android) before you uninstall.

Mistake 2: cancelling on the website when you subscribed via mobile

If you bought a premium subscription through your iPhone, logging into visme.co and clicking "Cancel Subscription" will not stop the charge. The Visme website does not control mobile subscriptions; Apple and Google do. You must cancel where you bought it.

Check your credit card or bank statement to see which platform charged you. If the charge says "Apple" or "Google", cancel there. If it says "Visme Inc" or "Visme.co", cancel on the website.

Mistake 3: assuming you can cancel immediately without losing the month's fees

You cannot cancel mid-month and get a partial refund. If you cancel on the 10th of a 30-day billing cycle, you lose the remaining 20 days' cost. The best time to cancel is within 2 days of your renewal date, so you use the full cycle before it ends.

Mistake 4: not screenshotting your cancellation confirmation

If a charge appears on your account after you cancel, you need proof that you submitted a cancellation request. Screenshot the confirmation message from Visme and save the email receipt Visme sends. Without this, disputing the charge to your bank becomes much harder.

Mistake 5: ignoring the pop-up questionnaire

When you click "Cancel Subscription", Visme asks why you are leaving. You might skip this to cancel faster, but it is worth answering briefly if you have time. Visme sometimes uses this feedback to offer a discount or free trial extension to keep you. If you are on the fence, this is your chance to negotiate.

Checklist: steps to successfully cancel visme

Use this checklist to make sure you cancel correctly and do not miss a step.

• Identify where you subscribed (website, App Store, or Google Play).
• Log in to the correct platform (visme.co, Apple Settings, or Google Play).
• Navigate to Subscriptions or Billing settings.
• Find the "Cancel Subscription" button and click it.
• Confirm the cancellation on the pop-up.
• Take a screenshot of the confirmation message.
• Check your email for a cancellation receipt (wait up to 24 hours).
• Return to the settings page within 24 hours and verify the cancellation is still showing (i.e. the "Cancel" button is gone).
• Check your bank or card statement around your next billing date to confirm no charge appears.
• If a charge appears despite cancellation, contact support@visme.co with your screenshots and request a refund.
• If Visme refuses or does not respond within 10 business days, file a complaint with the FCCPC.

Contacting visme support during cancellation

If you encounter trouble cancelling, Visme's support team can help. However, response times vary, and Stopee recommends trying the self-service method first.

Visme support contact information

Email: support@visme.co

Live chat: available on visme.co during business hours (usually 9 am to 6 pm US Eastern Time, Monday to Friday). Because Visme is based in the United States, response times for Nigerian customers may be 12 to 24 hours.

Help centre: https://support.visme.co/ (searchable database of cancellation articles).

When you contact support, include your account email address, the date you attempted to cancel and a screenshot of the issue. Be specific: "I clicked 'Cancel Subscription' but the button reappeared after I refreshed the page" is more helpful than "I cannot cancel".

Protecting yourself: what to do if visme keeps charging you after cancellation

Occasionally, a cancellation does not stick, or Visme processes one final charge after the cancellation date. This is frustrating, but you have clear legal remedies.

Step 1: contact visme directly within 3 days

Email support@visme.co and clearly state: "I cancelled my subscription on [date]. I have proof via screenshot. A charge of ₦[amount] appeared on [date]. Please refund this charge or explain why the cancellation did not process."

Attach your cancellation screenshot and the charge screenshot from your bank. Give Visme 5 business days to respond.

Step 2: dispute the charge with your bank

If Visme does not refund within 5 business days, contact your bank. Tell them you cancelled the subscription and the charge is unauthorised. Most Nigerian banks (GTBank, Access Bank, Zenith Bank, etc.) have online dispute forms. File one immediately.

Your bank will open a dispute case and contact Visme. Visme will have a chance to respond. Your bank then decides whether to credit you. This process takes 30 to 60 days, but if you have your cancellation proof, you almost always win.

Step 3: escalate to the FCCPC

If the bank dispute fails or Visme's repeated charges suggest intentional wrongdoing, file a complaint with the Federal Competition and Consumer Protection Commission. Visit https://fccpc.gov.ng/ and use their online complaint form. Provide your cancellation proof, all charge statements and all communication with Visme.

The FCCPC can fine Visme and compel a refund. Stopee has seen cases where companies refunded months of wrongful charges after an FCCPC complaint.

Summary: your path to cancelling visme successfully

Cancelling Visme in Nigeria is straightforward if you know the right steps and you know your rights. You now understand that your cancellation method depends on where you subscribed, that auto-renewal stops immediately but fees for the current period are not refunded, and that Visme's strict refund policy has exceptions under Nigerian consumer law.

Start by identifying your subscription source (website, Apple App Store, or Google Play). Use the correct cancellation steps for that platform. Take screenshots and save your confirmation email. Check your bank statement before the next billing date. If a charge appears, contact Visme within 3 days, then dispute via your bank, and finally escalate to the FCCPC if necessary.

You have rights as a Nigerian consumer, and Visme must respect them. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover wrongful charges by following this exact process. Your situation is not unique, and you are not trapped. Act now, document everything, and do not hesitate to escalate if Visme refuses to cooperate.

Contact address and further help

Visme's only publicly listed address appears in their Terms and Conditions and is located in the United States. No Nigeria-specific office address is currently available. For cancellations and refunds, your primary contact points are:

• Email support: support@visme.co
• Help centre: https://support.visme.co/
• For disputes and complaints: Federal Competition and Consumer Protection Commission, https://fccpc.gov.ng/

Stopee.com is your independent guide to cancelling subscriptions in Nigeria. We have no relationship with Visme and we work purely in your interest. If you need help cancelling another service or you want to report a company for making cancellation difficult, visit Stopee.com and let us help you take control of your subscriptions.