Manage Worthpoint

How to cancel worthpoint and recover your investment

What worthpoint is and why you might want to cancel

Worthpoint is an online subscription service designed for antique dealers, collectors, and appraisers. The platform aggregates auction records, price guides, and reference databases to help you estimate the value of collectibles and memorabilia. You access Worthpoint through its website or mobile apps, depending on where you originally purchased your subscription.

The challenge many subscribers face is that Worthpoint operates differently depending on how you signed up. A subscription purchased through Apple's App Store has different cancellation rules than one bought directly on the Worthpoint website. This fragmentation is why cancelling often feels confusing. At Stopee, we help you cut through that confusion and cancel with confidence.

Understanding your subscription type matters

Before you cancel, identify where you bought your subscription. Did you sign up on the Worthpoint website directly, or through the iOS App Store? This determines which cancellation method actually works. Many subscribers cancel in the wrong place and later discover they are still being charged. We will walk you through both scenarios.

Why subscribers cancel worthpoint

Common reasons include subscription fatigue after a free trial, overlapping tools that serve the same purpose, or frustration with limited access to certain databases. Some collectors find the pricing too high for occasional use. Others realize they need human expertise more than automated estimates. Whatever your reason, Stopee is here to ensure your cancellation is complete and documented.

Worthpoint pricing and plan overview

Worthpoint offers multiple tiers across web and app platforms, each with different price points and feature sets.

Prices vary by plan and platform. When you cancel, your access typically continues until the end of your current billing period, meaning an annual subscriber cancelling in month three still has access until renewal would have occurred. Confirm this timing with Worthpoint when you submit your cancellation.

Your consumer rights when cancelling worthpoint

Canada's consumer protection laws give you certain rights, even for digital subscriptions.

What the consumer protection act says about refunds

Under Canada's federal and provincial consumer protection frameworks, digital subscriptions occupy a grey area. Most provinces do not grant an automatic 14-day cooling-off period for digital services once access begins. However, your provincial law may offer protection if Worthpoint fails to clearly disclose its cancellation policy or renewal terms before you subscribe.

Worthpoint's free trial (typically 7 days or 7 lookups, whichever comes first) means you have a risk-free window. If you cancel during the trial, you should not be charged at all. Keep proof of your cancellation request and any confirmation email as evidence.

Escalation points if worthpoint refuses to cancel

If Worthpoint ignores your cancellation request or continues charging you after cancellation, escalate to your provincial consumer protection authority. In Ontario, contact Consumer Protection Ontario. In British Columbia, reach out to the Office of the Superintendent of Real Estate (OSRE) or the Consumer Protection BC office. Stopee recommends documenting every cancellation attempt, including dates, agent names, confirmation numbers, and any written responses. This documentation becomes your leverage if you need to file a formal complaint.

How to cancel worthpoint step by step

Your cancellation method depends on where you originally purchased your subscription. Follow the correct path below to ensure your cancellation actually goes through.

Cancelling a web-based worthpoint subscription

If you signed up directly on the Worthpoint website, use this method to avoid the most common error: cancelling in the app while your subscription is tied to your web account.

1. Log in to your Worthpoint account on the website
   • Visit worthpoint.com and enter your email and password
   • If you cannot remember your password, use the "Forgot password" link
2. Navigate to your account settings or subscription management section
   • Look for a "My Account," "Subscriptions," or "Billing" tab in your profile menu
   • Some accounts place this in a sidebar; others put it in a dropdown menu at the top right
3. Select the option to cancel or pause your subscription
   • You will see your current plan and next billing date
   • Click "Cancel subscription" or similar language
4. Confirm the cancellation in any pop-up or confirmation screen
   • Worthpoint may ask why you are cancelling; you can skip this or provide feedback
   • Click the final confirmation button
5. Take a screenshot of the confirmation message
   • Worthpoint will display a confirmation page or send an email; capture both
   • Save the date, time, and any confirmation number shown
6. Check your email for a cancellation confirmation within 24 hours
   • If you do not receive one, contact Worthpoint immediately using the steps below
   • Forward this email to yourself or save it to a dedicated folder

Pro tip: Before you cancel, download any research notes, saved searches, or reference materials you created. Worthpoint may remove these once your subscription ends. Use your browser's print-to-PDF feature to capture pages you want to keep.

Cancelling an iOS app store subscription

If you subscribed through Apple's App Store, Worthpoint cannot cancel your subscription from within the app. You must cancel through Apple instead.

1. Open the Apple App Store on your iPhone or iPad
   • Tap the profile icon at the bottom right of the screen
2. Select "Subscriptions" from the menu
   • You will see a list of all active subscriptions on your Apple ID
3. Find and tap "Worthpoint" in the subscriptions list
   • If you have multiple Worthpoint plans, they will appear separately
4. Tap "Cancel subscription" or "Edit subscription"
   • Apple will ask you to confirm; select "Confirm cancellation"
   • You may see a final offer to pause or reduce your plan; skip it if you wish
5. Confirm that the status changes to "Cancelled" or "Will cancel on [date]"
   • Take a screenshot as proof
   • Your access continues until your current billing period ends

Warning: Deleting the Worthpoint app from your phone does not cancel your subscription. You must follow these steps through the App Store itself, or you will continue to be charged.

Cancelling by phone

If you prefer a direct conversation or the above methods do not work, call Worthpoint customer service.

1. Call Worthpoint at 877-481-5750 during business hours
   • Have your account email and subscription details ready
   • Be prepared to wait; phone queues can be lengthy
2. Clearly state that you want to cancel your subscription
   • Specify which plan you are cancelling if you have more than one
   • Avoid vague language like "I want to pause" or "I am thinking about cancelling"
3. Request a cancellation confirmation number
   • Write down the number immediately
   • Ask for the agent's name and the exact time of the call
   • Note their employee ID if they offer it
4. Ask when your access will terminate
   • Confirm the exact date your subscription ends
   • Verify the final charge date
5. Request a follow-up confirmation email
   • Provide the email address where you want confirmation sent
   • Ask Worthpoint to include the confirmation number in the email
6. Hang up only after you have all written confirmation
   • Take a photo of your notes for your records

Pro tip: Call on a Tuesday or Wednesday morning before 10 a.m. Phone queues are shortest then. Avoid Monday mornings and Friday afternoons.

Cancelling by email or contact form

Email leaves a paper trail, which is valuable if disputes arise later.

1. Send a cancellation email to support@worthpoint.com
   • Use a clear subject line: "Subscription cancellation request"
   • Include your account email address, full name, and account number if you have it
2. State your cancellation request clearly in the body
   • Write: "I am requesting cancellation of my Worthpoint subscription effective immediately" (or state your preferred date)
   • Specify which plan you are cancelling if you have multiple subscriptions
3. Ask for written confirmation and final billing details
   • Request that Worthpoint respond within 5 business days
   • Ask for the date your access will terminate
   • Request a confirmation number
4. Keep the email you send and any response
   • Do not delete the message or response
   • Forward a copy to a personal email account or print it

Alternatively, use Worthpoint's website contact form at worthpoint.com/contact. Submit your cancellation request through the form and save the confirmation page. Follow up with an email if you do not hear back within 48 hours.

Cancelling by registered mail

For a formal, documented cancellation that creates legal evidence, send a registered letter.

1. Prepare a cancellation letter
   • Address it to Worthpoint's corporate office, attention "Cancellations" or "Customer Care"
   • Include your full name, account email, account number, and the date
   • State: "I am formally requesting cancellation of my Worthpoint subscription effective immediately"
   • Ask for written confirmation of cancellation and the termination date
   • Keep a copy for your records
2. Send the letter by registered mail with proof of delivery (Purolator or Canada Post)
   • Use Canada Post's "Certified Mail" or Purolator's signature service
   • This creates a timestamp and proof that Worthpoint received your cancellation request
   • Cost is typically $5-15 CAD
3. Save the postal receipt
   • This receipt is your proof of mailing and is critical if you later dispute charges
   • Keep it for at least one year
4. Wait for a response within 10 business days
   • If Worthpoint does not respond or confirm, escalate to your provincial consumer protection authority

Pro tip: Registered mail is your strongest cancellation method legally. It creates an undeniable record. Use it if you are concerned about continued billing or if Worthpoint has ignored previous cancellation requests.

What happens to your account after you cancel

Cancellation does not mean immediate loss of access, and understanding the timeline protects you from unexpected surprises.

Access timeline after cancellation

In most cases, you retain access to Worthpoint until the end of your current billing cycle. If you cancel on day 5 of a 30-day monthly cycle, you have access for the remaining 25 days. If you cancel with 6 months left on an annual plan, Worthpoint typically grants access until the annual renewal date would have occurred. Always confirm this exact date with Worthpoint when you cancel; do not assume.

Some subscribers report immediate access termination, while others describe continued access for weeks. This inconsistency is why your cancellation confirmation email matters. It will state the precise termination date. If access stops before that date, contact Worthpoint immediately and refer to your confirmation.

What data worthpoint retains

Worthpoint retains your account records, research history, and usage data according to its privacy policy. If you need copies of invoices, account statements, or research records before your subscription ends, request them in writing when you cancel. Do this by email so you have proof of your request. Worthpoint is legally obligated to provide copies of invoices for 7 years in Canada.

Billing and credit card charges after cancellation

Monitor your credit card or bank statement for 30 days after your cancellation date. Confirm that no new charges appear. If Worthpoint charges you after your cancellation, contact your card issuer immediately and file a dispute. Provide your cancellation confirmation as evidence. Most credit card companies side with the cardholder in disputes involving cancelled subscriptions with clear documentation.

Refunds and whether you qualify

Refund eligibility depends on when you cancel and Worthpoint's terms.

Free trial cancellations

Worthpoint offers a free trial period, typically 7 days or 7 lookups (whichever comes first). Cancel during this window and you should incur no charges. If Worthpoint charges you after you cancelled during the trial period, contact your card issuer to dispute the charge as unauthorized and provide your cancellation confirmation.

Full or partial refunds after the trial

Beyond the free trial, Worthpoint does not guarantee refunds. Refunds are handled at the company's discretion. Some subscribers report receiving partial or full refunds after contacting support or filing complaints. Most are refused. At Stopee, we recommend requesting a refund, but do so with realistic expectations.

Send a formal refund request via email to support@worthpoint.com. State your reason (e.g., "The service did not meet my needs," or "I was overcharged"). Keep the email factual and unemotional. Worthpoint will review and respond within 5-10 business days. Many companies grant refunds not because they are legally obligated, but because customer retention and goodwill matter. A polite, documented request increases your chances.

Dispute options if you believe a charge is incorrect

If Worthpoint charged you incorrectly or ignored your cancellation, do not wait or hope the problem resolves. Act immediately.

• Request a written explanation from Worthpoint detailing the charge and your subscription status. Do this by email so you have proof of your request.
• If the explanation is unsatisfactory, contact your bank or credit card company and file a chargeback or dispute. Provide your cancellation confirmation, emails, and any written communication from Worthpoint.
• If the amount is significant or Worthpoint refuses to cooperate, file a complaint with your provincial consumer protection authority. In Ontario, contact Consumer Protection Ontario. In British Columbia, contact Consumer Protection BC. Stopee can guide you through this process, but the authority itself will investigate.

Common cancellation mistakes and how to avoid them

Cancelling a subscription should be straightforward, yet many subscribers stumble. Here are the pitfalls Stopee has seen repeatedly, and how you can sidestep them.

Mistake one: cancelling in the wrong place

The most frequent error is cancelling in the Worthpoint app when your subscription is linked to your web account, or vice versa. Your app and web subscriptions are separate billing entities. If you cancel in only one place, the other continues charging you. Before you cancel, confirm exactly where you subscribed. Check your credit card statement to see where the charge originated. If it says "Apple iTunes" or "App Store," you must cancel through Apple. If it says "Worthpoint Inc." or similar, cancel on the website.

Mistake two: not requesting written confirmation

Verbal cancellations are easy to dispute. A phone agent can claim you never asked to cancel, or that their system did not process your request. Always request written confirmation via email. Without it, you have no proof. At Stopee, we emphasize this repeatedly: written proof is your insurance policy.

Mistake three: assuming access ends immediately

Many subscribers cancel and assume they lose access that day. They are surprised when they can still log in three weeks later and worried they will be charged again. This is normal. Your access typically continues through the end of your paid period. Check your confirmation email for the exact termination date and trust that timeline.

Mistake four: deleting the app instead of cancelling

Deleting the Worthpoint app from your phone does not cancel your subscription. The subscription lives in Apple's system or on Worthpoint's servers, not on your device. You must cancel through the source platform. Stopee has heard from countless subscribers who deleted the app, thought they cancelled, and discovered charges three months later. Do not make this mistake.

Mistake five: not following up after email cancellation requests

Email disappears into support inboxes. If you do not hear back within 5 business days, follow up with a second email or call the phone number. Escalate if necessary. Silence is not confirmation.

After cancellation: your checklist

Cancellation is not complete until you have followed every step below.

1. You have received written confirmation of your cancellation (email, letter, or screenshot of confirmation page)
2. The confirmation states the exact date your access will terminate
3. You have recorded the agent's name, confirmation number, and date of cancellation (if by phone)
4. You have saved all relevant emails and documents to a dedicated folder or backed them up
5. You have verified that no new charges appear on your credit card 7-10 days after the cancellation date
6. You have confirmed that your access actually ends on the stated date and no surprise charges occur

If any of these steps are missing, go back and complete them now. Do not move forward until each is done.

Worthpoint cancellation address and escalation

If email and phone do not work, send formal notice by registered mail to:

Worthpoint Cancellations Department
Worthpoint Inc.
Corporate Office
Attention: Customer Care / Cancellations
(Verify the current mailing address on the Worthpoint website or your invoice, as it may have changed)

Include your account email, full name, account number, and a clear cancellation request. Retain the postal receipt as proof of delivery.

Why stopee helps you cancel with confidence

Worthpoint's multi-platform subscription structure, vague cancellation policies, and inconsistent access timelines create confusion and frustration. You deserve clarity and control over your money. Stopee has helped thousands of consumers cancel Worthpoint and other digital subscriptions, recover unauthorized charges, and navigate disputes with payment processors.

Our mission is to arm you with step-by-step instructions, legal context, and escalation strategies so you are never stuck. Whether you need help drafting a cancellation letter, disputing a charge, or filing a complaint with your provincial consumer authority, Stopee provides the guidance and confidence you need.

Visit Stopee today and take control of your subscriptions. Do not let a company keep charging you for a service you no longer use.