Manage Worthpoint

How to cancel worthpoint and recover your subscription fees in new zealand

What worthpoint is and why you might want to cancel

Worthpoint is a paid online research platform designed for antique and collectible enthusiasts, valuers, and resellers who need reliable pricing data and historical sales information. The service provides access to a Price Guide database, a MARKS database for identifying maker signatures, historical imagery in The Vault, and WorthScore insights to help you estimate the value of items you own or plan to resell.

Many New Zealand users subscribe to Worthpoint to research items before buying, selling, or insuring antiques and collectibles. However, if you've decided the subscription no longer serves your needs-or if you were charged after a free trial you intended to cancel-Stopee is here to guide you through the cancellation process step by step.

Who uses worthpoint

Collectors, auction house employees, insurance assessors, and people buying or selling second-hand items all rely on Worthpoint. You consult the platform to estimate item values, verify maker marks, and access historical sales data to make informed collecting or resale decisions.

How the subscription model works

Worthpoint operates on a subscription basis with monthly and annual plan options. The service also offers a short free trial that typically lasts 7 days or 7 lookups, whichever comes first. Many users report that they did not actively cancel their trial, which then converted to a paid subscription without explicit confirmation. This is a common pattern, and Stopee has documented dozens of similar cases across comparable platforms.

Your consumer rights under new zealand law

Before you cancel, you should understand the legal protections you have as a New Zealand consumer. These rights are your strongest tool if you encounter resistance from Worthpoint or believe you were charged unfairly.

Consumer guarantees act protections

The Consumer Guarantees Act 1993 requires that services (including subscriptions) be of acceptable quality, fit for purpose, and delivered with reasonable care. If you discover that Worthpoint does not meet your needs or fails to deliver what was promised, you have the right to request a refund, credit, or replacement service within a reasonable timeframe.

Additionally, if Worthpoint automatically renewed your subscription without your explicit written consent before the renewal date, this may breach the Fair Trading Act 1986, which prohibits misleading or unfair conduct. Stopee recommends keeping all emails, screenshots, and transaction records as evidence of what you agreed to and what actually happened.

How to escalate if worthpoint refuses to help

If Worthpoint declines your refund request or ignores your cancellation, you can lodge a complaint with the Commerce Commission, New Zealand's main consumer protection authority. You can also contact the Disputes Tribunal, which handles disputes under NZD $20,000 at no cost to you. Document every interaction with Worthpoint-dates, times, names of staff, and the response you received-before escalating.

Methods to cancel worthpoint

You have three primary channels to cancel your Worthpoint subscription. Stopee recommends the website contact form as your first choice because it creates a documented paper trail, but phone and email are equally valid.

Cancel via the worthpoint website (recommended)

This method leaves you with immediate written confirmation and is the most defensible approach if billing disputes arise later.

1. Visit the Worthpoint website and navigate to the About or Contact page.
   • Look for a "Contact Us" link, typically located in the footer or main navigation menu.
2. Open the contact form and select "Subscription Cancellation" or "Account Support" from the category dropdown, if available.
   • If no dropdown exists, type "Cancellation request" clearly in the subject line.
3. Enter your account email address and provide your subscription plan type (monthly or annual).
   • Include your order or invoice number if you have it; this speeds up verification.
4. State your reason for cancelling in one or two sentences-this is optional but can strengthen a refund claim.
   • Example: "I no longer require this service" or "I was charged without consent after the free trial."
5. Request a cancellation confirmation number or confirmation email in your message.
   • Pro tip: Ask specifically: "Please confirm the exact date my access will end and whether any further charges will be applied."
6. Submit the form and save a screenshot of the confirmation page or the form submission time.
   • Worthpoint typically responds within 24 to 48 hours.

Cancel by email

Email is effective if the website form is unavailable or you prefer direct communication with the support team.

1. Compose an email to support@worthpoint.com with the subject line "Subscription Cancellation Request."
   • Use a professional tone and keep the message concise.
2. Include your account email address and subscription plan in the opening line.
   • If you have your order or invoice number, include it. If not, state your approximate subscription start date.
3. Request cancellation effective immediately and ask for a confirmation number or confirmation email in reply.
   • Specify: "Please confirm the exact end date of my access and whether I will be charged again."
4. Save a copy of the email you send and all replies from Worthpoint support.
   • Create a folder on your computer or phone dedicated to this cancellation process.

Cancel by phone

A phone call gives you real-time confirmation and allows you to ask clarifying questions on the spot. However, you must document the conversation in writing immediately afterward.

1. Call Worthpoint's support line at 877-481-5750 (their US headquarters number; New Zealand calls are international).
   • Call during US business hours (typically 9am to 5pm US Eastern Time) for fastest response.
2. When you connect with a live agent, state clearly: "I want to cancel my subscription effective immediately."
   • Provide your account email and subscription plan type.
3. Ask the agent for a confirmation number and request that they email you a cancellation summary to your registered email address.
   • Do not hang up until you have a confirmation number in hand.
4. Note the date, time, and name of the agent you spoke with.
   • Pro tip: Some phones allow you to record calls with consent disclosure; if your phone supports this, record the call as additional proof.
5. Send a follow-up email to support@worthpoint.com summarising the call within 2 hours.
   • Example: "This confirms our phone conversation on [date] at [time] with [agent name]. Confirmation number: [X]. Please reply to confirm receipt."

Cancel if you subscribed via an app store

If you signed up through Apple App Store or Google Play, you have an additional cancellation step. Worthpoint does not manage app store subscriptions directly; the app stores do.

1. First, cancel directly with Worthpoint using one of the three methods above to prevent future automatic renewals.
   • Even if you cancel via the app store alone, Worthpoint's payment processing may still attempt to charge you.
2. Next, cancel the subscription through your app store account:
   • Apple App Store (iOS): Open Settings > [Your Name] > Subscriptions > Worthpoint > Cancel Subscription.
   • Google Play (Android): Open Google Play > Menu > Subscriptions > Worthpoint > Cancel Subscription.
3. If you see any pending charges after cancelling with both Worthpoint and your app store, contact Apple or Google directly for a refund.
   • Warning: App store refunds are handled by Apple or Google, not Worthpoint. Request them within 14 days of the charge if possible.

What happens after you cancel

Cancellation is not instant. Understanding what to expect in the days and weeks after you submit your cancellation request will help you plan your research timeline and monitor your account for any unauthorised charges.

When does your access end?

Cancellation typically prevents future automatic renewals, but your access usually continues until the end of your current paid billing period. For example, if you cancel mid-month on a monthly plan, you retain access until the first day of the next month.

Always confirm the exact end date with Worthpoint when you cancel. Ask them to state in writing: "Your access will end on [specific date]." If they cannot provide this, ask for the date again in a follow-up email.

What happens to your account and saved data

Your account profile, saved searches, and lists remain in the system unless you request deletion. You can log in after cancellation to retrieve or download any notes or lists you created, provided you do so before your access expires.

If you want Worthpoint to delete your account entirely, send a separate data deletion request to support with the subject line "Please delete my account and all personal data." Request written confirmation of deletion and save the reply.

Final billing and charges

Ask Worthpoint for a final billing statement when you cancel. This statement confirms whether you owe any pro-rata charges (if you paid in advance) or whether you are entitled to a credit. Keep all receipts and confirmation numbers. If you spot any unauthorised charges after the cancellation date, you have 60 days to dispute them with your bank or card issuer.

Will you get a refund?

This is the question that matters most. Stopee understands that unexpected charges are frustrating, and you deserve clear information about your refund options.

Free trial refund eligibility

Worthpoint's free trial lasts 7 days or 7 lookups, whichever comes first. If you do not cancel during that period, your subscription converts to a paid plan and charges apply automatically. If you cancel before the trial ends, you should not be charged.

However, many users report being charged despite believing they cancelled during the trial. If this happened to you, document the dates you signed up and when you cancelled, then request a refund immediately.

Refund policy after the trial period

Refunds are not guaranteed. Worthpoint's published policy states that refunds are discretionary. Multiple user reports indicate that Worthpoint sometimes offers partial refunds but rarely grants full refunds after the trial period ends, even when users attempted to cancel.

Pro tip: If Worthpoint refuses a refund initially, appeal by referencing the Consumer Guarantees Act. Argue that the subscription did not meet the "fit for purpose" standard if you cancelled within the first few weeks, or that the service failed to deliver promised functionality.

How to request a refund

1. Contact Worthpoint immediately (within 14 days of the charge if possible) via email or phone using the methods described above.
   • State clearly: "I request a refund for my subscription charge on [date] because [reason]."
   • Cite the Consumer Guarantees Act if relevant: "Under the Consumer Guarantees Act 1993, I believe this service did not meet acceptable quality standards."
2. Provide proof of your cancellation attempts.
   • Include screenshots of emails you sent, dates and times you called, confirmation numbers, and any replies from Worthpoint.
3. Request written confirmation of the refund decision.
   • Do not accept verbal promises. Ask: "Please confirm this decision in writing and provide a refund timeline."
4. If Worthpoint declines, escalate to the Commerce Commission or Disputes Tribunal.
   • Stopee has seen the Commission overturn Worthpoint refund denials when users provide clear evidence of cancellation attempts.

Worthpoint pricing and plan comparison

Understanding what you are paying for helps you evaluate whether a refund claim is justified and whether cancellation is the right choice for you.

Prices are current as of early 2026 and reflect the Apple App Store New Zealand pricing. Exchange rates and platform differences may cause variations. If you are being charged in USD, your NZD cost may fluctuate monthly.

Common mistakes when cancelling worthpoint

Cancellation seems straightforward, but small oversights can undermine your ability to dispute charges later or claim a refund. Stopee has tracked these errors across hundreds of cancellations.

Not requesting written confirmation

The most frequent mistake is cancelling by phone or email and not asking for written confirmation. If Worthpoint charges you after you cancel, you have no proof the cancellation was requested. Always ask for a confirmation number or confirmation email, and follow up in writing within 2 hours if you cancelled by phone.

Assuming the app store cancellation is enough

If you subscribed via Apple or Google, cancelling only through the app store does not guarantee Worthpoint stops billing. You must contact Worthpoint directly as well. Many users discover they were charged via a different payment method linked to Worthpoint's account.

Not checking your final billing statement

After you cancel, you should request and review a final billing statement. Some users discover they were charged a "final month" or pro-rata fee they were not aware of. Confirm with Worthpoint in writing that no further charges will occur.

Waiting too long to dispute a charge

If you were charged after cancellation, your bank or card issuer typically allows 60 days to dispute the charge. Do not wait. Contact your bank immediately and provide them with your cancellation confirmation and the disputed charge. Stopee recommends disputing any post-cancellation charge within 7 days of discovery.

Cancellation checklist for new zealand users

Use this checklist to ensure you have completed every step and protected yourself legally.

Should you cancel or keep your worthpoint subscription?

Before you commit to cancellation, ask yourself whether the service truly no longer serves your needs or whether a cheaper plan might work instead.

Reasons to cancel

Cancel Worthpoint if you no longer value research on antiques and collectibles, if you have found a cheaper or more comprehensive alternative, or if you were charged without your explicit consent. Many New Zealand users cancel after discovering that public auction house data and online valuation tools provide similar information at no cost.

Reasons to keep or downgrade

If you are a frequent collector, valuations professional, or insurance assessor, the Premium monthly plan at NZ$89.99 may be worth the investment. The annual plan saves you nearly NZ$180 per year. If you use Worthpoint fewer than twice a month, the cost per lookup is high; consider cancelling instead.

If cost is your concern but you value the service, contact Worthpoint support and ask whether they offer loyalty discounts or a pause option. Some users have negotiated temporary suspensions rather than full cancellations.

How stopee can help you cancel

Cancelling a subscription should not require expert knowledge or multiple phone calls. Stopee is here to empower you with the information and templates you need to cancel Worthpoint confidently and recover unauthorised charges if you are entitled to them.

Stopee has helped thousands of consumers cancel problematic subscriptions and file refund claims with authorities. Our guides cover every major subscription service, and our step-by-step instructions are designed to protect you legally every step of the way. If Worthpoint refuses to help or you need guidance on escalating to the Commerce Commission, Stopee's resource library has templates and examples you can use immediately.

Visit Stopee online at stopee.com to access free cancellation guides, refund letter templates, and links to New Zealand consumer protection agencies. Stopee is your advocate-claim your power back.

Contact address for worthpoint cancellation

Worthpoint does not maintain a separate postal address for New Zealand cancellations. All postal correspondence and formal disputes should be directed to their US headquarters.

Worthpoint customer support
Email: support@worthpoint.com
Phone: 877-481-5750 (US toll-free)
Postal address (US headquarters):
WorthPoint Corporation
[Refer to the official Worthpoint website for current address; address changes periodically]

If Worthpoint does not respond to your cancellation request within 10 business days, escalate to the Commerce Commission (comcom.govt.nz) or the Disputes Tribunal (disputes.govt.nz). Stopee recommends maintaining copies of all correspondence for your records.