Manage Affemity

How to cancel affemity and understand your refund rights in canada

What affemity is and why you might want to cancel

Affemity is an online relationship-coaching platform that connects you with personal coaches and courses designed to improve your romantic relationships. You can subscribe through your mobile device via the Apple App Store or Google Play, or sign up directly on their website. The service offers weekly, monthly and quarterly subscription tiers, plus one-time booking fees for expert coaching sessions and exclusive courses.

If you've signed up and now want to cancel, you're not alone. Many Canadians subscribe to relationship services and later decide the cost doesn't match their needs, the content doesn't resonate, or they prefer to work with a different coach. At Stopee, we've helped thousands of consumers navigate cancellation across subscription platforms, and Affemity is no exception. Understanding your options upfront saves you time and frustration.

Why cancelling early matters

Affemity's auto-renewal structure means charges continue automatically unless you take action. Without clear cancellation instructions in your inbox, many subscribers accidentally pay for periods they no longer use. The longer you wait, the more billing cycles accumulate. That's why Stopee recommends acting as soon as you decide to cancel, rather than waiting until your next renewal date.

When you should cancel affemity

Cancel immediately if you've accessed the service and realized it's not for you, if you're being charged without using the platform, or if you've upgraded to a longer subscription by mistake. You have consumer rights in Canada that protect you in certain scenarios, which we'll cover in detail below.

Affemity's pricing plans and what you're paying for

Before you cancel, it's helpful to know exactly what you're subscribed to and how much you're being charged each billing cycle.

Pro tip: Convert the USD prices listed on Affemity's app or website to CAD using a current exchange rate. Your credit card or bank statement will show the exact amount charged in Canadian dollars, which may differ due to exchange rates or currency conversion fees.

How to cancel affemity on each platform

Your cancellation method depends on where you signed up: Apple App Store, Google Play, or Affemity's website directly. Each platform has a different process, but all can be completed in under 5 minutes.

Cancel if you subscribed through apple app store

Most Affemity subscribers on iPhone or iPad go through Apple's billing system. Apple handles your subscription directly, which means you cancel through Apple's settings, not Affemity itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
   • If you don't see your name, you may not be signed into your Apple ID.
3. Select "Subscriptions".
4. Find and tap "Affemity" in your active subscriptions list.
   • If Affemity doesn't appear, your subscription may have already ended.
5. Tap "Cancel Subscription".
6. Choose your reason for cancelling (optional but helpful for Apple to understand user feedback).
7. Confirm the cancellation.
   • You'll see a confirmation message and an email from Apple shortly after.

Warning: Apple requires you to cancel at least 24 hours before your renewal date to avoid being charged for the next billing period. If you cancel after a charge has already gone through, you'll need to request a refund separately from Apple. Stopee recommends setting a phone reminder 2 days before your renewal date so you have a time buffer.

What happens after you cancel on Apple App Store: Your subscription stops renewing, but you retain access to Affemity until the end of your current paid period. Once that period ends, you lose access automatically. Apple does not charge you again.

Cancel if you subscribed through google play

Android users who signed up via Google Play follow a similar but slightly different process.

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top-right corner.
   • This is usually your Google account initial or profile picture.
3. Select "Manage subscriptions" or "Subscriptions" (wording varies by device).
4. Find and tap "Affemity".
   • Scroll if you have multiple subscriptions.
5. Tap "Cancel subscription".
6. Read the cancellation notice and confirm by tapping "Cancel subscription" again.
7. You'll receive an email confirmation from Google.
   • Check your spam folder if you don't see it within 10 minutes.

Pro tip: Google Play usually stops charging immediately, but access continues until the end of your billing period, just like Apple. The timing depends on when your billing period renews, so check your last receipt in Google Play to know your exact renewal date.

Cancel if you subscribed on affemity's website

If you signed up directly on Affemity's web platform (not through an app store), you'll need to contact Affemity's support team by email or postal mail.

1. Draft a cancellation email to [email protected] with the following information:
   • Your full name (as it appears on your account)
   • The email address associated with your subscription
   • The date you originally subscribed
   • A clear statement: "I request immediate cancellation of my Affemity subscription and the end of all auto-renewal charges."
2. Send the email and save a copy for your records.
   • Use a tone that is professional but direct. Avoid overly friendly language that could be misinterpreted as uncertain.
3. Wait for a response from Affemity's support team (typically 5-10 business days).
   • If you don't hear back within 2 weeks, send a follow-up email and include the original message thread.
4. Once you receive confirmation, verify that no charges appear on your next billing cycle.

Alternative: Postal mail cancellation

If email doesn't work or you want a physical record, you can send a signed written cancellation request by post:

1. Write a formal letter including:
   • Your full name
   • Your subscription email address
   • Your date of subscription
   • A clear cancellation request and request to stop auto-renewal
2. Sign and date the letter.
3. Mail it to:
   • Affemity
     6 Thornes Office Park
     Monckton Road
     West Yorkshire, GB
4. Use tracked mail service (Canada Post registered mail) so you have proof of delivery.
5. Keep the receipt and a copy of your letter for at least 2 months.

Warning: Postal mail is slower than email, especially internationally. Email to Affemity's support address is the faster and recommended route. Stopee suggests email as your primary method because you'll have an instant timestamp and can track delivery.

What happens after you cancel affemity

Cancelling your subscription doesn't instantly erase your account or your data. Understanding what changes-and what doesn't-helps you avoid surprise charges or confusion later.

Access and your paid period

If you cancel through Apple, Google, or email, you keep full access to Affemity until the end of your current billing period. Once that period ends, your account locks and you can no longer use the platform. No charge occurs after cancellation, assuming you cancelled before your renewal date.

Your personal data and account

Affemity's public privacy policy does not clearly specify how long they retain your personal information after cancellation. Your data may remain on their servers for weeks, months, or even longer. If you want your account and personal data deleted immediately, include an explicit request in your cancellation email: "Please delete my account and all associated personal data." Save Affemity's response for your records.

Booking fees and one-time course purchases

Cancelling your recurring subscription does not refund one-time charges like expert coaching bookings or exclusive course purchases. Those are separate transactions. If you paid for a coaching session and want a refund, you'll need to contact Affemity directly and request a refund for that specific charge, or dispute it with your payment provider if Affemity refuses.

Refunds and your consumer rights in canada

Canada's consumer protection laws give you specific rights when it comes to subscription services and refunds. Knowing these rights empowers you to push back if Affemity denies your refund unfairly.

The 14-day statutory cooling-off period

Under Canada's consumer protection legislation (which varies slightly by province), you typically have the right to cancel and request a refund within 14 days of purchase if you haven't substantially used the service. This is called the "cooling-off" or "buyer's remorse" period. If you signed up for Affemity, used it for 2-3 days, and realized it's not for you, you may qualify for a full refund within that 14-day window.

How to invoke this right:

1. Calculate the date 14 days after your purchase.
2. If you're within the window, send Affemity a cancellation email that explicitly states: "I am requesting a refund under Canada's consumer protection legislation for a subscription cancelled within 14 days of purchase. I have not substantially used the service."
3. Include your order number and the date of purchase.
4. Send the email to [email protected].
5. Keep the response and proof of delivery.

Important: "Substantially used" is interpreted differently by companies. Affemity may argue that accessing the platform, even for a few minutes, counts as substantial use. If they deny your refund claim, escalate via your bank or credit card company (see below).

Refunds for charges made through apple or google

If you subscribed through Apple App Store or Google Play and want a refund, you can request one directly from Apple or Google before contacting Affemity. Both companies have their own refund policies.

For Apple refunds:

1. Go to Apple's subscription support page or use the Apple Support app.
2. Select "Report a Problem" and find your Affemity charge.
3. Choose "Request a refund".
4. Select your reason (e.g., accidental purchase, service not as described).
5. Apple will review your request within 48 hours and respond via email.

For Google Play refunds:

1. Open the Google Play Store app and go to "Account".
2. Select "Payments and subscriptions" → "Purchases".
3. Find the Affemity charge and tap "Report a problem".
4. Explain your issue and request a refund.
5. Google will respond within 24-48 hours.

Stopee recommends filing your refund request through Apple or Google first because they process refunds faster than Affemity directly, and their policies are consumer-friendly.

Disputing the charge with your bank or credit card

If Affemity refuses to process a refund and your 14-day window has passed, you can file a dispute (called a "chargeback") with your credit card company or bank. This is your last-resort lever and is protected under Canadian banking regulations.

1. Contact your bank or credit card company's customer service.
2. Explain that you subscribed to Affemity, no longer use it, and the company refused to refund you despite your request.
3. Provide:
   • Your cancellation email to Affemity (or proof of your cancellation request)
   • The transaction date and amount
   • Screenshots of the service if possible
4. Your bank will open a dispute and contact Affemity for their response.
5. The outcome typically resolves within 30-60 days.

Warning: Filing a chargeback may cause Affemity to flag your account, and some companies restrict future sign-ups from your payment method. Use this only if you've already tried cancelling and requesting a refund directly.

Contacting canada's consumer protection authority

If Affemity refuses to honour a legitimate refund request or cancellation, you can escalate to your provincial consumer protection authority:

• Ontario: Ontario Attorney General Consumer Protection Bureau
• British Columbia: Consumer Protection BC
• Alberta: Service Alberta
• Other provinces: Contact your provincial ministry of consumer affairs

These agencies can investigate Affemity's practices and apply pressure if the company is violating consumer protection laws. At Stopee, we've seen these escalations succeed many times, especially when the company's cancellation process is deliberately obscured.

Common mistakes people make when cancelling affemity

It's frustrating when you try to cancel and end up paying again by accident. These are the stumbles we see most often-and how to avoid them.

Mistake 1: cancelling through the wrong channel

If you subscribed through Apple but try to cancel via email to Affemity, your cancellation email goes into a support queue while Apple continues billing you. The platforms don't communicate with each other. Always cancel through the same platform where you subscribed.

Mistake 2: not cancelling before the renewal date

Apple requires cancellation 24 hours before renewal. Google's window is similar. If you cancel on renewal day after a charge has already posted, you'll need to request a refund separately. Stopee suggests cancelling at least 2-3 days early to have a safety buffer.

Mistake 3: assuming "cancel" means "refund"

Cancelling stops future charges but does not automatically refund the charge you just received. You must request a refund separately, either through Apple/Google or directly from Affemity. Many subscribers discover this too late.

Mistake 4: not saving your confirmation

If you cancel via email and don't receive a reply, you have no proof of your cancellation request. Save every email, screenshot, and confirmation. If a charge appears after you've cancelled, you need this evidence to dispute it.

Mistake 5: forgetting about one-time purchases

Booking fees and course purchases don't auto-cancel when you cancel your subscription. You may still be able to request a refund, but it's a separate process. Don't assume one cancellation covers everything.

Comparison: affemity vs. similar platforms

If you're on the fence about Affemity, here's how its pricing and cancellation process stack up against other relationship-coaching services.

Affemity's pricing is mid-range, but its refund policy is less customer-friendly than Relish or Lasting, both of which offer explicit money-back guarantees. If you're unhappy with Affemity after 14 days, you may have limited recourse.

Your cancellation checklist for affemity

Use this checklist before and after you cancel to make sure nothing is missed.

• [ ] Check your bank statement or app store to confirm where you subscribed (Apple, Google, or web).
• [ ] Note your renewal date (check your last receipt or account settings).
• [ ] Cancel at least 2-3 days before renewal to avoid unexpected charges.
• [ ] If cancelling via email, draft a clear message with your name, subscription email, and cancellation request; include the 14-day refund clause if within your window.
• [ ] Send the email and save a copy and the receipt in a folder on your computer.
• [ ] Wait for Affemity's confirmation email (or Google/Apple's confirmation).
• [ ] Check your bank statement 5-7 days after cancellation to confirm no charge appears.
• [ ] If a charge appears after cancellation, request a refund or file a dispute immediately.
• [ ] If Affemity does not respond within 2 weeks, send a follow-up email.
• [ ] If Affemity refuses to refund or cancels improperly, contact your provincial consumer authority or file a chargeback.

Next steps and final advice

Cancelling Affemity is straightforward once you know which platform you used and what to include in your request. The process takes under 5 minutes through Apple or Google, and a bit longer via email. The key is acting before your renewal date and saving your confirmation.

If Affemity refuses to honour your cancellation or refund request, remember that you have consumer rights in Canada. Many subscribers think they're stuck, but escalating to Apple, Google, your bank, or your provincial consumer authority often resolves the issue. Stopee has helped thousands of consumers reclaim refunds and cancellations across platforms, and Affemity is one where persistence pays off.

Don't let unexpected charges pile up. If you're no longer using Affemity, cancel today. And if you've been charged unfairly, dispute it-your consumer rights back you up. Stopee is here to help you navigate every step of the cancellation process, and our community can answer questions you might have along the way. Visit Stopee.com to explore cancellation guides for other services and stay informed about your subscription rights in Canada.

Affemity's mailing address for written cancellation requests

If you choose to cancel by postal mail, send your signed letter to:

Affemity
6 Thornes Office Park
Monckton Road
West Yorkshire, GB

Use Canada Post's registered mail service and keep your receipt. Allow 10-15 business days for postal mail to be received and processed. Email to [email protected] remains the faster alternative. At Stopee, we recommend email because the timestamp is instant and serves as proof if any dispute arises later.