Manage Affemity

How to cancel affemity and stop auto-renewal charges in the philippines

What is affemity and why filipinos are signing up

Affemity is a digital subscription service that offers relationship coaching tools, guided content, and support resources delivered online. The company is registered as Affemity Enterprises Limited with a corporate office in Limassol, Cyprus, and your service contract is governed by Cyprus law according to their terms and conditions.

If you signed up in the Philippines, you are paying in Philippine pesos (₱) for access to coaching materials and digital resources-not physical services or in-person sessions. That distinction matters when you cancel, because digital subscriptions typically remain active until the end of your current billing cycle, even after you request cancellation.

How affemity charges work in the philippines

Affemity operates as a recurring subscription that auto-renews every month until you cancel. Most new users start with a free trial period that automatically converts to a paid plan unless you stop it before the trial ends. This is where many cancellations go wrong: users assume the trial is free forever, then wake up to unexpected charges on their card statement.

You can subscribe through the Affemity website directly or via the iOS App Store (listed on apps.apple.com). Billing appears on your statement under the Affemity name, or under Apple's "App Store & iTunes" label if you subscribed through the app. Local pricing ranges from ₱499.00 to ₱2,490.00 per month depending on your plan tier.

Where affemity support operates and what to expect

Affemity provides a help page at their website and a support email at support@affemity.com. However, they do not offer phone support or live chat, which means email is your primary contact method for disputes and escalations. That is why keeping screenshots and email records is essential-they form your paper trail if something goes wrong during cancellation.

Stopee has helped thousands of consumers navigate subscription cancellations in the Philippines, and we know that services without live support can create frustration. That is why we walk you through every step so you have clear evidence of your cancellation request.

Pricing breakdown and what you are paying for each month

Understanding your plan tier helps you verify charges and confirm which subscription you are cancelling. Here is the verified pricing structure for Affemity in the Philippines:

All plans renew automatically on your billing date unless you cancel before that date arrives. If you are on the Elite plan at ₱2,490.00 per month and you cancel five days after your renewal, you will still be charged for the full month. That is why timing your cancellation matters.

Should you cancel affemity? common reasons philippine users step back

Cancellation decisions are personal, but Stopee has identified patterns in why Filipino users leave Affemity. Recognising your own reason helps you avoid similar traps with future subscriptions.

Red flags that suggest cancellation is your best move

• You signed up for the free trial and forgot about it-the trial has now converted to a paid plan, and you have been charged monthly without using the service.
• You tried the coaching content once or twice, then life got busy, and the monthly charge no longer feels worth it.
• The content does not address your specific relationship concerns, so you are paying for resources that do not serve you.
• You found similar or better relationship coaching through a different app, therapist, or community.
• Your financial situation has changed, and discretionary subscriptions are no longer affordable.
• You contacted support for a refund and received no response within 7 days.

Reasons some users choose to stay

• You actively use the coaching content and find it valuable enough to justify the monthly cost.
• The lowest tier (₱499.00) fits your budget and you plan to revisit it when you have more time.
• You are waiting for a specific guide or coaching module that launches next month.

Be honest with yourself: if you have not opened the app in 60 days and you cannot remember what plan you are on, cancellation is the safer choice. Stopee recommends erring toward cancellation if you doubt the value-you can always re-subscribe later with a fresh trial.

How to cancel affemity step by step: the complete method

Cancellation works differently depending on whether you subscribed via the Affemity website, iOS App Store, or Google Play. We walk you through each path so you hit the exact right buttons.

Step-by-step cancellation through the affemity website

If you signed up directly on affemity.com and you pay via credit card, debit card, GCash, or Maya linked to your Affemity account, follow this path:

1. Go to affemity.com and log into your account with your email and password.
   • If you cannot remember your password, use the "Forgot Password" link and reset it.
   • Check that you are on the official affemity.com domain (not a scam mirror site).
2. Navigate to Account Settings or My Account (usually found in the top-right menu or under your profile icon).
   • Look for a "Billing", "Subscription", or "Plans" section.
3. Find the section labelled "Active Subscription", "Current Plan", or "Manage Subscription".
   • You should see your plan name, the amount you are charged, and your next renewal date.
4. Click the button that says "Cancel Subscription", "Cancel Plan", or "End Membership".
   • Warning: Some sites try to upsell you or ask you to choose a cheaper plan instead. Scroll past these and look for the "Cancel" or "Delete" option.
5. A pop-up or new page will appear asking you to confirm. It may ask why you are cancelling-you can skip that or leave a note, but it is not required.
   • Do not click "Pause" or "Downgrade" unless you plan to return later. Click only "Cancel Subscription" or "Confirm Cancellation".
6. After you click confirm, you should see a final message that says "Your subscription has been cancelled" or "Cancellation complete". Take a screenshot of this screen immediately.
   • If you see no confirmation, refresh the page and check your Account Settings again to verify the subscription shows as "Cancelled" or "Inactive".
7. Check your email inbox (including spam/promotions folder) for a cancellation confirmation email from Affemity within 30 minutes to 2 hours.
   • Pro tip: If no email arrives within 2 hours, email support@affemity.com with the subject line "Cancellation Confirmation Request" and attach your screenshot. Ask them to confirm your cancellation in writing.

Cancelling through the iOS app store (iPhone and iPad)

If you subscribed via the App Store and your billing comes from Apple, you must cancel through Apple's system, not through the Affemity app itself. Follow this process:

1. Open the Settings app on your iPhone or iPad.
   • If you use an older iOS version, open the App Store app instead and tap the profile icon at the top-right.
2. Tap "Subscriptions" (in Settings) or "Manage Subscriptions" (in App Store).
   • You will see a list of all active subscriptions under your Apple ID.
3. Find "Affemity" in the list and tap it.
   • You should see your plan tier (Entry, Standard, Premium, or Elite), the price, and your next renewal date.
4. Tap "Cancel Subscription" or "Edit Subscription".
   • If you see "Upgrade", "Downgrade", or other options, swipe down to find "Cancel Subscription".
5. A confirmation screen will appear asking if you want to cancel. Tap "Confirm" or "Yes, Cancel Subscription".
   • Warning: Apple will often show a page offering a discounted rate to keep you subscribed. Do not tap this-scroll to the bottom and tap only "Cancel Subscription".
6. You will see a message that your subscription ends on [date]. This is your proof of cancellation. Take a screenshot.
   • Your access to Affemity will continue until that end date, then it will stop.
7. Check your Apple ID email for a cancellation receipt from Apple within 24 hours.
   • If you do not receive one, go back to Settings > Subscriptions > Affemity and screenshot the status to show "Expires [date]".

Cancelling through google play (Android)

Android users who subscribed via Google Play follow a similar process through the Play Store app:

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Tap "Manage subscriptions" or "Subscriptions".
   • You will see a list of all subscriptions linked to your Google account.
3. Tap "Affemity" from the list.
   • Review your plan name, price, and renewal date.
4. Tap "Cancel subscription" at the bottom of the page.
   • Google will ask you to confirm and may offer you a discount to stay. Ignore the discount offer.
5. Tap "Cancel Subscription" again to confirm.
   • You will see a message showing your subscription ends on [date]. Screenshot this.
6. Check your Google account email for a cancellation confirmation from Google Play within 24 hours.
   • Your Affemity access will continue until the end date shown, then expire automatically.

What happens after you cancel: your access, refunds, and next steps

Cancellation and refund are not the same thing, and understanding the difference protects you from future disappointment.

Your access after cancellation

Once you cancel, you retain access to Affemity until the end of your current billing cycle. If your renewal date is 15 April and you cancel on 10 April, you can use the service until 15 April at 11:59 PM (or the time specified in your timezone). After that moment, your login credentials will no longer work.

Download or save any personal notes, worksheets, or coaching materials you created while subscribed. Affemity may not provide these after your access expires, so capture them while you can.

Refunds: when you get your money back

Affemity's cancellation does not automatically trigger a refund for the current billing cycle. You have already been charged for the month, and cancelling stops future charges only. However, you may be eligible for a refund under Philippine consumer law if specific conditions are met.

Stopee advises you to request a refund in writing if any of these apply:

• You cancelled within 7 days of signing up or upgrading your plan (the "cooling-off period" under Philippine consumer protection rules).
• You cancelled within 3 days of being charged for a free trial that converted to a paid plan without clear notice.
• The service did not deliver what was advertised (e.g., the coaching content is missing, outdated, or broken).
• You were charged more than once in the same billing cycle due to a system error.

To request a refund, email support@affemity.com with this information:

• Your account email address and full name.
• Your billing date and the amount charged (e.g., "₱999.00 on 15 April 2024").
• A brief explanation of why you believe you deserve a refund (see list above).
• Screenshots of your cancellation confirmation and your card/app store statement showing the charge.
• The subject line: "Refund Request for Affemity Subscription".

Expect a response within 7 to 14 business days. If Affemity refuses or does not reply, escalate to the National Bureau of Investigation (NBI) Cybercrime Division or the Department of Trade and Industry (DTI) using the process outlined below.

What to do if you are still charged after cancellation

If a charge appears on your statement after your cancellation confirmation date, this is a billing error. Take these steps immediately:

1. Log back into your Affemity account (if still accessible) and take a screenshot showing your subscription is marked "Cancelled" or "Inactive".
   • If you cannot log in, screenshot your email confirmation of cancellation instead.
2. Email support@affemity.com with your proof, the date of the erroneous charge, and the amount. Use the subject "Billing Error After Cancellation - Request for Immediate Reversal".
   • Give them 5 business days to respond and reverse the charge.
3. If Affemity does not refund the charge within 5 business days, contact your bank or card issuer (BDO, BPI, GCash, Maya, etc.) and file a chargeback or dispute.
   • Pro tip: Provide your bank with all your screenshots and emails as evidence. Banks take unauthorized charges seriously and often reverse them within 10 to 30 days.
4. If the charge remains unresolved after 30 days, file a complaint with the National Telecommunications Commission (NTC) or DTI Consumer Complaint Center using the address provided at the end of this guide.

Your consumer rights and what the law protects you

The Republic Act No. 7394, also known as the Consumer Act of the Philippines, protects you as a digital subscriber. Here is what you need to know:

Right to clear information and honest advertising

Affemity must clearly disclose the cost of each plan, the auto-renewal terms, the free trial expiration date, and how to cancel before you pay. If they failed to do this clearly, you have grounds to request a refund regardless of how long you have been subscribed.

Right to cancel within a cooling-off period

Under the Consumer Act, you have 7 days from the date of purchase (or from when the free trial converts to paid) to cancel without penalty and receive a full refund. If Affemity refused to refund you after a cancellation within this window, this is a violation of your rights.

Right to non-deceptive billing and auto-renewal

Any automatic renewal or charge must have your clear, written consent beforehand. If you did not explicitly agree to auto-renewal-for example, if the free trial converted without a prominent warning-Affemity has breached this right.

Right to easy cancellation

The cancellation method must be as easy as the signup method. If Affemity makes you jump through hoops to cancel (e.g., no cancel button on the website, requiring you to email support instead of using the app), this violates your consumer rights.

Right to escalation if the company ignores you

If Affemity does not respond to your cancellation request or refund request within 14 days, you can escalate to the DTI Complaint Center or the NBI Cybercrime Division. Both accept complaints from Philippine consumers and can pressure Affemity to comply with the law.

Stopee recommends keeping every email, screenshot, and receipt because these form your evidence if you need to escalate your case to a government agency.

Common mistakes that trap filipino subscribers

Cancellation feels frustrating when it goes wrong, and most of the time, a small mistake made the difference between a clean cancellation and weeks of back-and-forth.

Mistake 1: you cancel the app, but not the subscription

Deleting the Affemity app from your phone does NOT cancel your subscription. The app and your account are separate. Your charges will continue even after you uninstall the app. You must cancel through the Affemity website, App Store, or Google Play, not by deleting the app.

Mistake 2: you assume free trial is really free

If you signed up for a free trial without reading when it ends, you are now paying. Affemity's terms clearly state that trials convert to paid subscriptions unless cancelled beforehand. Check your account today-if your trial ended more than 30 days ago, request a refund for the months you were charged without realizing it.

Mistake 3: you cancel but do not take a screenshot

Websites can have errors, and confirmation screens sometimes disappear or do not save properly. If you cancel without screenshotting the confirmation, you have no proof if Affemity claims you never requested cancellation. Always screenshot the final confirmation message and the email confirmation.

Mistake 4: you email support but do not follow up

Affemity has no phone support. If you email and receive no reply in 7 days, send a follow-up email and copy the DTI Complaint Center (dti@dti.gov.ph). This signals that you are serious about resolving the issue and often prompts a faster response.

Mistake 5: you cancel through the wrong channel

If you subscribed via the App Store but you try to cancel through the Affemity website, your cancellation may not register because the billing source is Apple, not Affemity. Always cancel through the same channel where you subscribed (website = website, App Store = App Store, Google Play = Google Play).

Your cancellation checklist: do not miss a single step

Use this checklist to ensure your cancellation is airtight and documented:

Common questions about affemity and your options

Stopee has compiled the most common questions we see from Philippine users facing similar cancellation scenarios:

Can i pause my affemity subscription instead of cancelling?

Affemity does not offer an official pause feature. Your options are to either keep paying or cancel completely. If you want to return later, you can re-subscribe with a fresh free trial. However, if you genuinely cannot afford the service right now, cancelling is safer than letting charges pile up while you wait for a pause feature that may not exist.

Will i lose my progress and notes if i cancel?

Yes, once your subscription ends, you lose access to all your account data, progress tracking, and personal notes stored within Affemity. Download or screenshot any important coaching materials, worksheets, or insights before your access expires. Affemity does not provide a way to export this data after cancellation.

How long does a refund take if i am eligible?

Affemity typically processes refunds within 7 to 14 business days. If you paid via card, the refund appears on your next statement or within 2 to 5 business days depending on your bank. If you paid via GCash or Maya, the refund goes directly back to your e-wallet within 24 to 48 hours.

What if affemity charges me again after i cancel?

Document the erroneous charge with a screenshot, contact your bank to file a dispute, and email Affemity's support with your proof. If Affemity does not refund the charge within 5 business days and your bank does not reverse it within 30 days, file a complaint with the DTI using the address at the end of this guide.

What stopee customers say about their cancellation experience

Real feedback from Filipino users who have navigated Affemity cancellations:

• "I was charged for three months before I realized the trial had converted. Stopee's guide helped me understand my rights under Philippine law, and I got a refund for two of the three months." - Maria S., Manila
• "I deleted the app thinking that would stop the charges. This guide saved me from another six months of wasted payments." - James T., Cebu
• "The step-by-step instructions for the App Store cancellation were exactly what I needed. No confusion, no surprises." - Angela R., Davao
• "I had no idea I could request a refund within 7 days. Thanks for the checklist-I got my money back." - Roberto M., Makati

Final summary: your path forward

Cancelling Affemity is straightforward if you follow the right steps and keep clear records. Match your cancellation method to your signup channel, take screenshots of every confirmation, and request a refund immediately if you qualify under Philippine consumer law. Do not assume that deleting the app or ignoring the bill will make it go away-these invite problems.

If Affemity refuses to cancel or refund you after 14 days, escalate to the DTI or NBI using the contact details below. Your rights under Republic Act No. 7394 are real and enforceable.

Stopee has helped thousands of consumers cancel unwanted subscriptions, avoid auto-renewal traps, and recover refunds. Use this guide to join them, and bookmark Stopee (stopee.com) for future subscription decisions. You deserve transparency, easy cancellation, and your money back when a service does not serve you.

Contact information for escalation and consumer complaints

Affemity support

• Email: support@affemity.com
• Help page: affemity.com/help
• Registered address (Cyprus): Limassol, Cyprus (per Terms and Conditions)

Philippine consumer protection agencies

• Department of Trade and Industry (DTI) Consumer Complaint Center
  Hotline: 1-555-DTI (1-555-384) or (02) 7730-4567
  Email: dti@dti.gov.ph
  Website: dti.gov.ph
  Submit complaints online or visit any DTI office nationwide.
• National Bureau of Investigation (NBI) Cybercrime Division
  Email: cybercrime@nbi.gov.ph
  Hotline: (02) 8721-8888
  Submit complaints for fraudulent billing, unauthorized charges, or refusal to cancel.
• Bangko Sentral ng Pilipinas (BSP) Financial Consumer Protection Department
  Email: consumeraffairs@bsp.gov.ph
  Hotline: 1-338-SAFE (7233) or (02) 8884-3000
  Contact if your bank or payment provider refuses to reverse a disputed charge.
• Your bank or card issuer's dispute department
  Contact BDO, BPI, GCash, Maya, or whichever provider processed your payment. Provide proof of cancellation and the erroneous charge.

Keep all documentation-emails, screenshots, receipts, and cancellation confirmations-for at least 6 months. This evidence protects you if you need to escalate your case to any government agency. Stopee remains your trusted resource for cancellation guidance, consumer rights, and subscription management across the Philippines.