Manage Care/Of

How to cancel Care/Of and claim your refund in canada

Understanding Care/Of and why you might want to cancel

Care/Of was a personalized vitamin and supplement subscription service that delivered individually packaged daily vitamin packs based on your health profile and wellness goals. The service matched you with supplements tailored to your specific needs through an online questionnaire, then shipped your customized packets to your door each month.

However, Care/Of permanently ceased operations on June 17, 2024, and stopped accepting new orders. The company cancelled all active subscriptions on that date. If you had an active subscription or are trying to understand refund options from purchases you made before the shutdown, this guide will walk you through your cancellation and refund rights under Canadian consumer protection law.

At Stopee, we help consumers navigate subscription cancellations and protect their rights. Whether you're dealing with a shut-down service or an active subscription, understanding your options empowers you to recover funds you may be entitled to.

What happened to Care/Of customers

When Care/Of shut down operations in June 2024, all active subscriptions were automatically terminated. If you had an active subscription at that time, you did not need to manually cancel-the company cancelled your account for you. However, if you made purchases through Apple App Store or Google Play before the shutdown, your refund eligibility depends on the platform and your purchase date.

Should you pursue a refund

Yes, you should absolutely pursue a refund if you paid for Care/Of and did not receive the full value of your subscription or services. Canadian consumer protection law gives you specific rights, and Stopee encourages you to claim them. If you made a purchase within 30 days and received a substandard first box, or if you paid for a service that was never delivered due to the company shutdown, you have strong grounds to request your money back.

Your consumer rights under canadian law

Canada's consumer protection framework-particularly provincial laws and the Competition Act-protects you when a service shuts down or fails to deliver what you paid for.

Statutory refund rights in canada

Under the Competition Act and provincial consumer protection legislation (such as Ontario's Consumer Protection Act and British Columbia's Business Practices and Consumer Protection Act), you have the right to:

• Receive goods or services as described and within a reasonable timeframe
• Seek a refund if goods are undelivered or services are not provided
• Cancel a subscription agreement if the company breaches its obligations
• File a complaint with your provincial consumer protection authority if the merchant refuses a legitimate refund claim

Because Care/Of ceased operations, any unfulfilled orders or subscriptions paid for but not delivered fall squarely under these protections. You do not need to accept a permanent loss simply because the company shut down.

Platform-specific protections

If you purchased through Apple App Store or Google Play, those platforms have their own refund policies that often exceed the merchant's stated terms. Apple and Google both allow refund requests for subscriptions and in-app purchases, even after the original cancellation window has passed if you have a legitimate dispute. Stopee recommends always using the platform's dispute process first, as it often moves faster than contacting Care/Of directly.

How to cancel Care/Of on each platform

Depending on where you purchased your subscription, follow these steps to cancel and initiate a refund request.

Cancelling through apple app store (iOS)

If you subscribed via an Apple device, use Apple's native subscription management system to cancel and request a refund.

1. Open Settings on your iPhone or iPad
2. Tap your name at the top of the screen
3. Select Subscriptions
4. Find Care/Of in the list and tap it
5. Tap Cancel Subscription
6. Apple will ask you to confirm; confirm the cancellation
7. Your cancellation takes effect at the end of your current billing period
8. To request a refund, return to the same subscription and select Report a Problem, then choose a reason from the list (such as "I was charged unexpectedly" or "I did not authorize this charge")

Pro tip: Apple processes refund requests within 48 hours in most cases. Keep screenshots of your Care/Of charges and the cancellation confirmation for your records. Warning: Cancelling your subscription does not automatically request a refund-you must use the Report a Problem flow separately.

Cancelling through google play (Android)

Android users who subscribed through Google Play can cancel and request refunds through the Google Play app.

1. Open the Google Play app on your Android device
2. Tap your profile icon in the top right corner
3. Select Payments and subscriptions
4. Tap Subscriptions
5. Find Care/Of and tap it
6. Select Cancel subscription and confirm
7. Your subscription will end at the end of your current billing period
8. To request a refund, go back to the Care/Of subscription listing and tap Report a problem
9. Choose the reason that matches your situation and provide details

Pro tip: Google Play refunds are often processed within 24 to 48 hours. Google is generally more lenient than Care/Of's direct policies, especially for service interruptions or quality complaints. Warning: If you wait more than a few weeks to request a refund, Google may decline based on elapsed time-act quickly if you have a legitimate claim.

Cancelling a direct web subscription

If you subscribed directly through Care/Of's website (takecareof.com), the cancellation process was more complex because the company has shut down.

1. Visit takecareof.com if the site is still accessible
2. Sign in to your account using your email and password
3. Navigate to Account Settings or My Account
4. Look for Manage Subscription or Billing
5. Select Cancel or Pause Subscription
6. Note that Care/Of's official website may no longer be active; if you cannot access your account, proceed directly to the refund request steps below

Warning: Because Care/Of has ceased operations, the company website may be partially or fully offline. Do not rely on contacting Care/Of directly through their website. Instead, follow the refund escalation process outlined in the next section.

Requesting a refund and handling company disputes

Getting your money back requires persistence and knowledge of where to escalate your claim when Care/Of does not respond.

Step 1: document your purchase and gather evidence

Before you request a refund, collect everything that proves you paid and did not receive full value:

• Copies of all Care/Of order confirmations and invoices
• Screenshots of your credit card or bank statement showing the charge
• Photos of any vitamin packages you received (especially if unopened or damaged)
• Emails from Care/Of confirming your subscription or shipment
• Notes on any customer service interactions, including dates and names

Stopee emphasizes that this documentation is your leverage. If Care/Of refuses to refund you, your bank and provincial consumer authorities will ask for proof.

Step 2: request a refund directly from Care/Of

Send a formal cancellation and refund request to Care/Of's last known mailing address. Use registered mail (with signature confirmation) to create proof of delivery. Address your letter to:

Care/Of
(Note: Verify the current address by visiting the company's LinkedIn page or last archived website, as the official address may have changed following the shutdown)

In your letter, include:

• Your full name and account email address
• Your account number or the email associated with your subscription
• The date you subscribed and the charge amounts
• A clear statement: "I request a full refund of CAD $[amount] due to [reason: service not delivered / company shutdown / quality issues]"
• The date you are sending the letter
• A request for a response within 14 days

Pro tip: Send this letter by registered mail (raccomandata A/R or equivalent tracked mail service in Canada). This creates legal proof that Care/Of received your cancellation and refund request. Keep the tracking number and delivery confirmation.

Step 3: dispute the charge with your bank or credit card company

If Care/Of does not respond or refuses your refund request within 14 days, contact your bank or credit card issuer and file a dispute (also called a chargeback or claim).

1. Call your bank's customer service number on the back of your card
2. Explain that you paid for a subscription service that was never delivered or was shut down without refund
3. Request a dispute or chargeback on the specific transaction(s)
4. Provide your bank with all documentation: receipts, screenshots, the registered mail confirmation, and your written cancellation request
5. Your bank will typically investigate within 10 to 30 days and either credit your account or request more information

Banks take disputes seriously, especially when a merchant shuts down without honoring refunds. This step often succeeds where direct requests fail.

Step 4: escalate to your provincial consumer protection authority

If your bank dispute is rejected or Care/Of still refuses, contact your provincial government's consumer protection office. Stopee recommends this step because consumer authorities have legal power to investigate and penalize merchants for failing to deliver services.

• Ontario: ServiceOntario Consumer Protection Act complaints (ontario.ca)
• British Columbia: BC Office of the Ombudsperson or Consumer Protection BC (consumerprotectionbc.ca)
• Alberta: Fair Trading Act complaints (alberta.ca)
• Quebec: National Consumer Council (Office de la protection du consommateur)
• Other provinces: Search "[Your Province] consumer protection authority"

File a complaint that includes: your name, the merchant name (Care/Of), the transaction date, the amount, and a description of the issue. Attach your documented evidence. These authorities can investigate whether Care/Of violated consumer protection laws and may recover money on your behalf.

Understanding refund timelines and what to expect

Refunds do not happen instantly, and patience with the process is essential to your success.

Refund timelines by method

Pro tip: Use multiple channels simultaneously. File a bank dispute and a consumer authority complaint at the same time. The faster a refund process moves, the sooner you recover your money. Do not wait passively for Care/Of to respond.

What to do if a refund is delayed or denied

If your refund is delayed beyond the expected timeline, follow up immediately. Contact the platform (Apple or Google), your bank, or the consumer authority by phone-do not rely on email alone.

• Ask for a case or reference number for tracking
• Request a written explanation if your refund is denied
• Ask what additional information or documentation is needed
• Set a follow-up date and call back if you hear nothing

Persistence works. Most refunds are granted to customers who follow through rather than give up after the first rejection.

Common mistakes people make when cancelling Care/Of

Cancelling a subscription feels like it should be simple, but many consumers miss critical steps that cost them money.

Mistake 1: cancelling but not requesting a refund

This is the most common error Stopee encounters. Many people cancel their subscription thinking the charge will disappear-it does not. Cancellation stops future charges but does not refund past ones. You must explicitly request a refund through your platform, your bank, or a consumer authority. Do both: cancel and request refund.

Mistake 2: waiting too long to act

Refund windows close fast. Apple and Google typically allow refunds within a short timeframe (often 14 to 30 days). If you wait three months to file a dispute, platforms and banks may deny your claim simply due to elapsed time. Act within two weeks of realizing you want a refund.

Mistake 3: not using registered or tracked mail

If you send a cancellation letter to Care/Of by regular mail, you have no proof the company received it. Use registered mail with signature confirmation so you can prove delivery if the company later claims they never got your request.

Mistake 4: assuming Care/Of will respond

Care/Of shut down operations. The company is unlikely to respond to direct requests. Do not waste time waiting for an email reply. Move straight to your bank dispute or consumer authority complaint.

Mistake 5: giving up after the first "no"

Many merchants and platforms initially deny refunds to test whether customers will push back. A denial is not final. Escalate to the next level: if Apple denies you, file a bank dispute. If your bank declines, contact your provincial consumer authority. Stopee has seen refunds granted on the third or fourth attempt when customers persist with evidence.

What happens after your cancellation is confirmed

Once you cancel, you may feel uncertain about what comes next-especially if you have already paid for future deliveries.

Your access and remaining shipments

When you cancelled Care/Of, any vitamin packages you had already paid for and that were not yet shipped were typically still fulfilled (if the company was still operating). Since Care/Of shut down on June 17, 2024, all outstanding orders were cancelled automatically. If you paid for a shipment that never arrived due to the shutdown, you have a strong refund claim.

Any packages you received after your cancellation date were likely shipped before the shutdown notice was processed. You are not obligated to return unopened or unused supplements, but keeping them as evidence that you paid (combined with your proof of cancellation) strengthens your refund case.

Your account data and privacy

When Care/Of shut down, the company's handling of customer data became uncertain. Your account information, order history, and personal health information may have been archived, deleted, or transferred. If you are concerned about data privacy, contact your provincial privacy commissioner or the Office of the Privacy Commissioner of Canada (priv.gc.ca). You have the right to know what happened to your personal data.

Confirmation you should keep

Save the following documents permanently:

• Cancellation confirmation emails or screenshots from Apple, Google, or Care/Of
• Bank dispute case numbers and correspondence
• Registered mail tracking and delivery confirmations
• Refund approval emails and the refund transaction confirmation from your bank
• Any responses from consumer authorities or government agencies

These documents protect you if Care/Of or a platform later claims you did not cancel or files a dispute against you (unlikely, but possible).

Checklist for cancelling Care/Of and claiming your refund

Use this step-by-step checklist to ensure you do not miss anything.

Why stopee exists and how we help

Cancelling subscriptions is supposed to be straightforward-it is not. Companies like Care/Of make the process intentionally difficult. Stopee exists because thousands of Canadian consumers struggle to cancel subscriptions, understand their rights, and recover money owed to them.

Whether you are dealing with a shutdown service like Care/Of or an active subscription that overcharges you, Stopee provides clear, step-by-step guidance and connects you with the tools and authorities that actually resolve disputes. We have helped thousands of consumers cancel subscriptions and recover refunds by teaching them that persistence, documentation, and knowledge of consumer law are their most powerful weapons.

Your money is yours. You have the right to cancel, the right to refund, and the right to be heard if a merchant refuses. Stopee stands with you at every step of the process. Start your cancellation and refund claim today, and do not settle for anything less than what Canadian consumer protection law entitles you to.

Care/Of contact information and mailing address

Because Care/Of has shut down operations, direct contact is not reliable, but here is what was the company's last known information:

• Website: takecareof.com (may be offline or limited)
• Email: Last known support email is no longer active
• Mailing address: Verify the latest address through Care/Of's LinkedIn page, archived website (via Wayback Machine), or by checking your original confirmation email. If you have an address from your account, use it for registered mail cancellation requests.

For refund and dispute purposes, prioritize Apple, Google, your bank, and your provincial consumer protection authority over attempting to contact Care/Of directly. These channels have legal authority and documented processes. Stopee recommends you skip the middleman and go straight to the organizations that can actually force a refund.