Manage Daye

How to cancel your daye subscription in canada and protect your health privacy

What daye is and why you might want to cancel

Daye is a women's health company that delivers menstrual products, testing kits, and personalized digital services through a subscription model. You receive physical goods in the mail combined with access to online health tools and consultations. The company operates across Canada and serves customers who want period care tailored to their specific needs.

You might decide to cancel for many reasons: your health needs have changed, the subscription no longer fits your budget, you prefer shopping in-store, or you simply want to pause deliveries. Whatever your reason, Stopee believes you deserve a straightforward cancellation process without hidden obstacles or confusing timelines.

This guide walks you through every step of canceling Daye in Canada, your refund rights under Canadian consumer protection law, and the common traps that catch customers off guard.

Understanding daye's subscription categories

Daye offers three distinct product types, each with different cancellation and refund rules. Physical menstrual products (pads, tampons, liners) follow standard return policies. Testing kits (diagnostic or health screening tools) have their own refund structure. Personalized medicine and digital services operate under a no-refund policy because they are customized to your individual health profile.

Your cancellation experience depends entirely on which product type you subscribed to. This matters because Stopee has found that many customers cancel one subscription but do not realize they have multiple active renewals across different categories.

When cancellation might not be your best option

Before you cancel, pause for a moment. If you are temporarily short on funds, you could pause your subscription instead of canceling outright. Many Daye customers find that pausing for one or two billing cycles costs less than canceling and then re-subscribing later (which may involve fresh sign-up fees or lost discounts).

If you received a defective product or feel your digital service was not personalized as promised, contact Daye support first. You may have grounds for a refund or replacement without losing your subscription entirely.

How to cancel your daye subscription in canada

Stopee recommends starting with the online method, which is fastest and leaves you with instant confirmation.

Cancel online via your daye account

This is the preferred method because you can cancel immediately and receive a confirmation email within seconds. You control the timing and have proof of cancellation right away.

1. Go to https://ecommerce.yourdaye.com/account in your web browser.
2. Log in using the email address and password linked to your Daye account.
   • If you have forgotten your password, click the "Forgot password?" link on the login page and follow the reset email Daye sends you.
   • If you used Apple or Google sign-in to create your account, use the same method to log in.
3. Once logged in, navigate to the "Your subscription" or "Subscriptions" section of your account dashboard.
4. Scroll down to the bottom of that section and locate the button that says "Cancel subscription" or "I no longer want to receive this subscription".
5. Click that button and confirm your cancellation when prompted.
   • Daye may ask why you are canceling. You can choose a reason from the list or skip this question.
   • Some subscription plans offer a discount or pause option. Only accept if you genuinely want to keep the subscription.
6. After confirmation, save a screenshot or copy the confirmation number that appears on your screen.
7. Check your email inbox (including spam or promotions folders) for a cancellation confirmation email from Daye within 10 minutes.
   • Pro tip: Forward this confirmation email to yourself with the subject line "Daye Cancellation Proof" so you can find it easily if you need to dispute a future charge.
8. Verify your next billing date on the account page to ensure it has been removed or moved to "cancelled".

Cancel by email if you cannot access your account

If you cannot log in to your account or prefer written communication, email Daye customer support. This method leaves a clear paper trail, which Stopee recommends for anyone concerned about billing disputes.

1. Open your email client and compose a message to Daye's customer support address. Look for "contact us" or "support" on the Daye website to find the official email.
2. In the subject line, write: "Subscription cancellation request - [your name]".
3. In the email body, include:
   • Your full name as it appears on your Daye account.
   • The email address associated with your Daye account.
   • Your order or customer ID (you can find this in past emails from Daye or on your account page if you can access it).
   • A clear statement: "I request that my Daye subscription be cancelled effective immediately. Please confirm cancellation and provide a confirmation number."
   • Your phone number so Daye can contact you if they need clarification.
4. Send the email from the same email address associated with your Daye account. This helps Daye verify your identity.
5. Allow 2 to 3 business days for a response. Warning: Do not send multiple cancellation emails in quick succession, as this can confuse Daye's support system and delay the process.
6. When Daye replies, save that email with the cancellation confirmation number in a dedicated folder on your computer.

Cancel by postal mail as a last resort

If you cannot access your account and email is not working, you can send a cancellation request by post. This method is slow and should only be your final option.

1. Write a letter on plain paper that includes:
   • Your full name and address.
   • The email address on your Daye account.
   • Your customer or order ID.
   • A clear statement: "I request cancellation of my Daye subscription effective immediately."
   • The date you signed the letter.
2. Do not send money or cheques; only the cancellation letter.
3. Mail the letter to Daye's customer service address. Check the Daye website for the mailing address; if unavailable, contact them via email first to ask for the postal address.
4. Send your letter by regular mail or, better still, by registered mail so you have tracking confirmation. Keep the postal receipt.
5. Allow 5 to 7 business days for your letter to arrive, plus 2 to 3 business days for Daye to process it. Expect total processing time of 10 to 14 days.
6. Warning: You may still be charged for your next billing cycle while your letter is in transit. Monitor your account or credit card statement closely.

Cancel if you subscribed through apple app store or google play

If you set up your Daye subscription through your phone rather than the website, the cancellation process differs because Apple and Google manage the billing.

1. For Apple App Store (iPhone or iPad):
   • Open the Settings app on your device.
   • Tap your name at the top, then select "Subscriptions".
   • Find "Daye" in the list and tap it.
   • Tap "Cancel Subscription" or "Edit" and then "Cancel".
   • Confirm cancellation on the screen that appears.
2. For Google Play (Android):
   • Open the Google Play Store app on your device.
   • Tap your profile icon in the top right corner.
   • Select "Payments and subscriptions", then "Subscriptions".
   • Find "Daye" and tap it.
   • Tap "Cancel subscription".
   • Follow the on-screen instructions and confirm cancellation.
3. After canceling through the app store, also cancel through the Daye website account page to ensure all billing is stopped. Pro tip: App store cancellations do not always automatically close your Daye account, so Stopee recommends confirming with the online method as well.

Daye pricing and subscription plans in canada

Understanding what you are paying helps you decide whether cancellation or a pause is the right choice.

What happens to your account after you cancel

Cancellation stops future renewals, but Stopee knows that many customers are unsure about what else changes.

Your billing and deliveries

Once you cancel successfully, Daye will not charge your payment method again. Any delivery that is already packed or dispatched will arrive as scheduled; you are not charged extra, but you receive the order you already paid for. Future orders are halted immediately.

Pro tip: If you cancel during the first 12 to 24 hours after placing an order (before it enters the warehouse packing process), you may be eligible for a full refund without needing to return anything. Check your order status in your account or ask Daye support to confirm whether your order is still cancelable.

Your account data and privacy

Canceling your subscription does not delete your account or personal data. Daye retains your order history, email address, shipping address, and health information according to its privacy policy and applicable Canadian privacy laws (including the Personal Information Protection and Electronic Documents Act, or PIPEDA, at the federal level, and equivalent provincial laws).

If you want Daye to delete your account and all associated data, you must submit a separate data deletion request through Daye's customer support. This is a different action from cancellation, so do not assume they are the same.

Access to digital services

If your subscription included access to digital tools, health tracking apps, or online consultations, that access will end immediately or shortly after cancellation. You will not be able to log in to view past consultations or health data unless Daye offers a read-only archive option. Download or screenshot any important health information before you cancel if you may need it later.

Your refund rights under canadian consumer protection law

Daye's terms state that certain services (particularly personalized medicine and digital services) are non-refundable. However, Daye's own terms also state that they do not override consumer protections granted to you by Canadian law. Stopee wants you to know exactly what rights you have.

Physical products: menstrual products and testing kits

Canadian consumer protection law, including the Competition Act and provincial consumer protection acts, requires sellers to deliver goods that match their description. If you cancel before Daye packs and dispatches your order (typically within 12 to 24 hours), you are entitled to a full refund. Once the order is packed and leaves the warehouse, you can return unopened items within 14 days for a refund, but Daye deducts 20 percent from kit refunds as a restocking fee.

Shipping costs, handling fees, and applicable sales taxes (HST, GST, or PST depending on your province) are generally non-refundable. You are responsible for return shipping costs unless the product arrived damaged or defective. Daye processes refunds after it receives and inspects your returned items, which can take up to 45 days.

Personalized medicine and digital services

Daye's published terms state that personalized medicine consultations and digital services cannot be canceled or refunded because they are customized to your individual health profile. This policy aligns with how professional services (counseling, medical advice) are typically treated under Canadian law, since they cannot be "un-provided" once delivered.

However: If you believe you received negligent advice, a service that did not match Daye's description, or a defective product bundled with the service, Canadian consumer protection law may still protect you. Additionally, if Daye charged you for a service you explicitly did not consent to, or if you paid by credit card, your credit card issuer may offer dispute rights (chargeback protection) under the Credit Card Code of Conduct or similar provincial rules. Stopee recommends contacting your bank to learn about your options.

Your federal and provincial escalation points

If Daye refuses to refund you after cancellation and you believe the refusal violates Canadian consumer law, you can file a complaint with the appropriate regulatory body in your province:

• Ontario: Ontario Ministry of Government Services, Consumer Protection Office.
• British Columbia: BC Office of the Registrar of Mortgage Brokers and Consumer Protection Office.
• Alberta: Alberta Utilities Commission and Fair Trading Act administration.
• Quebec: Office of the Protecteur du consommateur.
• Other provinces and territories: Contact your provincial Consumer Protection branch.

You can also file a complaint with the federal Competition Bureau if you believe Daye's practices are unfair or misleading. Stopee has helped thousands of consumers escalate disputes when companies ignored their cancellation requests, and these regulatory bodies take such complaints seriously.

Common mistakes to avoid when canceling daye

Canceling should be simple, but customers often trip over details that cost them money or create confusion.

Assuming your subscription is paused, not canceled

Daye offers a "pause subscription" option that temporarily stops billing for one or more cycles. Many customers click "pause" thinking it is permanent cancellation, then are shocked when billing resumes three months later. When you cancel, you must see the word "cancel" or "remove" on your confirmation. If you only see "pause", your subscription will restart automatically.

Not checking the packing timeline before canceling

Daye typically packs orders within 12 to 24 hours of purchase. If you cancel after packing is complete, you cannot get a full refund without returning the unopened items. Check your order status in your account before you cancel. Look for "Processing", "Packed", or "Dispatched". Only orders in "Processing" status are eligible for immediate full refunds.

Canceling the wrong subscription

If you have multiple subscriptions (one for menstrual products and one for a digital service, for example), you must cancel each one separately. Canceling one subscription does not automatically cancel the others. Review your account carefully and confirm how many active subscriptions you have before you begin the cancellation process.

Forgetting to save confirmation details

Many customers cancel online, see the confirmation on the screen, and do not save it. If a billing dispute arises weeks later, you have no proof. Screenshot or photograph the confirmation page, save the confirmation email, and note the date and time. These details protect you if Daye charges you after you cancel.

Sending cancellation requests multiple times

If you do not receive a response to your cancellation email within 3 business days, resist the urge to send it again immediately. Sending duplicate requests can jam up Daye's support queue and actually delay your cancellation. Instead, wait the full 3 business days, then send one follow-up email with a polite reference to your original request and the date you sent it.

Timeline: when your cancellation takes effect

The timing of your cancellation matters because Daye may have already charged you for the next cycle.

Critical warning: If you cancel after your billing date but before the order ships, you may still be charged. For example, if your subscription renews on the 15th and you cancel on the 16th, Daye has already charged you. You can request a refund for this charge, but you must do so quickly. Contact Daye support the same day you notice an unexpected charge and include your cancellation confirmation.

When to contact daye customer support

Some situations require a conversation with Daye beyond simple cancellation.

If you were charged after canceling

Act immediately. Email Daye customer support with the subject "Unexpected charge after cancellation request" and include your cancellation confirmation number, the date of the unexpected charge, and a screenshot of your credit card or bank statement. Ask for an immediate refund. Most credit card companies allow you to dispute charges within 60 to 120 days, so contact your bank if Daye does not refund you within 5 to 7 business days.

If you want to cancel an order but keep your subscription

You do not need to cancel your subscription if you only want to skip one cycle. Contact Daye support and ask to "skip the next delivery" instead. This is faster and cheaper than canceling and re-subscribing. Daye typically allows one skip per subscription without penalty.

If you received a damaged or defective product

Before you cancel, contact Daye support with a photo of the damaged item. You may be entitled to a replacement at no cost, which resolves your problem without losing your subscription.

If you need a copy of past receipts or invoices

Log into your account and download your order history before you cancel. If you delete your account, you may lose access to past invoices. Daye can send you copies by email if you ask within 30 days of the original purchase, but after that, retrieval becomes difficult.

Comparing your options: cancel, pause, or keep

Before you finalize your cancellation, weigh your real options.

Your checklist before you cancel

Use this checklist to ensure you do not miss anything.

1. Log into your Daye account and confirm how many subscriptions you have active.
2. Check the status of any pending orders (are they already packed?).
3. Take a screenshot of your active subscription and current billing date.
4. Download or screenshot any important health data, digital service records, or past consultation notes if needed.
5. Decide: are you canceling all subscriptions, or only some?
6. Choose your cancellation method (online is fastest).
7. Follow the steps for your chosen method and save the confirmation immediately.
8. Verify cancellation by checking your account the next day; it should no longer show an active subscription.
9. Monitor your credit card or bank account for any unexpected charges over the next 2 billing cycles.
10. If you want Daye to delete your account and data, submit that request separately within 7 days of cancellation.

How stopee helps you cancel with confidence

Canceling a health subscription feels personal because it involves your body and medical information. Stopee recognizes that you deserve clarity, speed, and protection when you exit any subscription, especially one tied to women's health. Our mission is to help you cancel on your terms, not Daye's terms.

Every piece of advice in this guide is based on actual customer experiences and Canadian consumer law. We have helped thousands of consumers cancel recurring charges, recover refunds, and reclaim control of their spending and privacy. Whether you need a step-by-step walkthrough, help interpreting your refund rights, or guidance on escalating a dispute with Daye, Stopee is here to translate the fine print into plain language.

Start your cancellation today using the online method described above. Save your confirmation. Monitor your account for the next 30 days. And if Daye charges you after you cancel, use the consumer protection escalation points we outlined to demand your money back. You are not alone in this process, and Stopee has your back every step of the way.

Contact information for daye

If you need to reach Daye support with questions or disputes about your cancellation, use these channels:

• Online support form: Visit the Daye website and look for "Contact us" or "Help" in the footer or main menu.
• Email: Search your past Daye emails for the customer support address, or reply directly to any transactional email from Daye.
• Account page: Log into https://ecommerce.yourdaye.com/account and look for a "Contact support" button in your account settings.
• Mailing address: Check the Daye website footer or privacy policy for the official mailing address for cancellation requests sent by post.

Stopee reminder: Always communicate with companies in writing (email or postal mail) so you have proof of your cancellation request. Phone calls leave no record, which is why Stopee emphasizes the online and email methods throughout this guide. Protect yourself by keeping copies of every cancellation-related communication you send and receive.