Manage Daye

How to cancel daye in new zealand and understand your refund rights

Understanding daye and why you might want to cancel

Daye is a UK-based menstrual health brand that delivers physical products and clinic services to customers in New Zealand. The company offers subscription boxes of period products, diagnostic kits, and access to the Daye Period Clinic for consultations and personalised healthcare. If you've signed up for a subscription or placed an order and now want to step back, you're not alone-and Stopee is here to guide you through the cancellation process with clarity and confidence.

What daye offers to new zealand customers

Daye sells direct-to-home (DHP) physical orders-including pads, tampons and test kits-alongside digital clinic consultations and prescription services. Many customers subscribe to regular product deliveries, while others use the clinic for one-off appointments or diagnostic testing. Understanding which service you're cancelling will determine your options and refund eligibility.

When cancellation makes sense

You might cancel because your subscription no longer fits your needs, you've found an alternative product, or you want to pause clinic services. Whatever your reason, Stopee recognises that cancellation should be straightforward, not buried in confusing terms or restrictive policies.

Your consumer rights in new zealand

New Zealand's Consumer Guarantees Act 1993 protects you when you buy goods and services, and those protections apply to Daye orders placed online.

What the consumer guarantees act covers

Under the Act, goods must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Daye fails to meet these standards-for example, if products arrive damaged or are not as described-you have the right to request a refund, repair or replacement. Digital services and healthcare consultations are treated differently; the Act's guarantees apply less directly to non-goods, but misleading representations are still prohibited.

Your right to cancel within 14 days

If you order physical products from Daye online, you have 14 days from receipt to change your mind and cancel (provided items are unopened and in original condition). This is your statutory cooling-off period under New Zealand consumer law. However, Daye's own terms may impose additional conditions-such as charging a restocking fee for kits-so it's important to act quickly and document your cancellation request.

Cancellation methods for daye

Daye offers different cancellation routes depending on whether you're stopping a physical order, a subscription or a clinic service.

Cancelling before your order ships

If you act fast, you can cancel a physical order before Daye packs and ships it to you. This is the simplest cancellation path and usually results in a full refund including shipping, handling and tax. Daye typically confirms packing within 12 to 24 hours, so time is critical.

Cancelling after packing or during delivery

Once Daye sends a packing confirmation email, your cancellation options narrow. You can still refuse or return the shipment, but you'll likely face deductions for shipping and handling. Kits carry an additional 20% restocking fee if cancelled after packing but within 14 days.

Cancelling a subscription

Subscription cancellations happen inside your Daye account. You'll find a "no longer want to be a subscriber" button in your account or subscription settings. This stops future renewals immediately but does not refund past payments unless specific refund conditions are met.

Cancelling clinic consultations

Clinic bookings can be cancelled or rescheduled up to 24 hours before your appointment with no charge. A second missed or late cancellation is charged in full, so mark your calendar if you're unsure about attendance.

Step-by-step cancellation instructions

Follow these steps to cancel your Daye service quickly and securely.

Cancelling a physical DHP order

1. Log into your Daye account at yourdaye.com using your email and password.
   • If you've forgotten your password, use the "Forgot password" link to reset it.
2. Navigate to "Orders" or "My Orders" in your account dashboard.
   • Look for the order you wish to cancel-note its order number and date.
3. Click on the order and check its status.
   • If it shows "pending" or "processing", you're within the cancellation window.
   • If it shows "packed" or "shipped", cancellation is possible but may incur deductions.
4. Select the option to cancel the order.
   • Daye may offer a cancellation form or a direct cancel button depending on order status.
5. Confirm the cancellation and screenshot or save the confirmation email.
   • Pro tip: keep this email for your records; if a refund is delayed, you'll have proof of your cancellation date.
6. Check your account for a refund status update within 5 to 10 business days.
   • Refunds to credit or debit cards may take an additional 2 to 5 working days to appear.

Cancelling a subscription

1. Log into your Daye account.
2. Go to "Account Settings" or "Subscription Settings".
3. Find the subscription you want to cancel and click "Manage Subscription".
4. Select "Cancel subscription" or "No longer want to be a subscriber".
   • Daye may ask why you're cancelling; this feedback is optional.
5. Confirm the cancellation.
   • Warning: cancellation stops future deliveries but does not refund previous charges unless you meet specific refund conditions (see the Refund section below).
6. Verify the cancellation by checking your account dashboard-your subscription status should show as "cancelled" or "inactive".

Cancelling or rescheduling a clinic appointment

1. Log into your Daye account.
2. Navigate to "Appointments" or "My Consultations".
3. Find the appointment you wish to cancel or reschedule.
4. Click "Cancel Appointment" or "Reschedule" at least 24 hours before your scheduled time.
   • Warning: cancellations made less than 24 hours before your appointment may result in a full charge.
5. Confirm your cancellation or new appointment time.
6. Check your email for a confirmation-clinic confirmations often include a calendar invite you can update or decline.

What to expect after you cancel

Cancelling with Daye involves several post-cancellation steps, and understanding the timeline will help you stay in control.

Immediate changes

Once you cancel a subscription, Daye stops scheduling future deliveries. Any active promotional codes linked to your subscription are voided. If you had automatic top-ups enabled, those are also disabled. Your account remains open so you can view past orders and appointments, but no new charges will be applied going forward.

Refund processing and timelines

If you're eligible for a refund, Daye initiates the process within 5 to 10 business days of your cancellation. The refund is credited to your original payment method. If you paid by credit card, your bank or card issuer may take an additional 2 to 5 working days to post the credit. If you paid by debit card, the timeframe may be longer.

Data retention and account deletion

Daye retains your order history, appointment records and personal data according to its privacy policy. If you want your data deleted, contact Daye's support team directly and request a data deletion form. Be aware that deleting your account may prevent you from accessing past order details or disputing charges later, so consider saving receipts and confirmation emails first.

Refund eligibility and amounts

Refunds depend on what you ordered and when you cancelled. Stopee has broken down each scenario so you know exactly where you stand.

Refunds for physical orders

Refunds for services and consultations

Daye's clinic consultations and prescription services are treated as non-refundable healthcare advice under its terms. Daye states there is no legal right to cancel or refund these services once provided. However, if you cancel a consultation at least 24 hours in advance, you incur no charge. If you miss an appointment or cancel late, you're charged the full consultation fee.

How to track your refund

After cancellation, check your email for a refund confirmation. This email will state the refund amount and estimated processing date. Log into your Daye account and look for a "Refund Status" section or contact support with your order number and cancellation date. Do not assume silence means the refund has been lost-processing takes time, especially around weekends or public holidays.

Common cancellation mistakes to avoid

Cancelling can feel stressful, especially when money is at stake. Stopee wants you to avoid these pitfalls so your cancellation goes smoothly.

Waiting too long to act

The 12 to 24 hour window before packing is narrow. If you decide to cancel, do it as soon as you log into your account-do not wait until evening or the next day. Daye's packing process can happen quickly, and once it does, your refund eligibility shrinks and deductions kick in.

Confusing subscription cancellation with order cancellation

Cancelling your subscription does not automatically refund past orders or current in-transit shipments. If you want to cancel a specific order, you must cancel that order separately in your "Orders" section, not your subscription settings. Many customers cancel the subscription and assume they're done, then discover a charge appears when they expected none.

Ignoring the 24-hour clinic cancellation rule

Clinic consultations are charged in full if you cancel less than 24 hours before the appointment. Mark your calendar or set a phone reminder the day before if you're unsure. A second missed appointment is also charged, so if you've already missed once, be extra careful about your second booking.

Not saving cancellation confirmation emails

Always screenshot or forward your cancellation confirmation email to yourself. If Daye later claims it never received your cancellation request, you have proof. This email is also your receipt for refund tracking.

Checklist before you cancel

Use this checklist to ensure you're cancelling correctly and protecting yourself.

• Check your current order status (pending, packed, shipped or delivered).
• Note the order number and exact date you placed the order.
• Confirm whether you're cancelling a one-off order, a subscription or a clinic appointment.
• For subscriptions, check the next renewal date-cancelling before renewal stops the charge.
• For clinic appointments, count back 24 hours from your appointment time and cancel before that deadline.
• Decide whether you want a full cancellation or a pause (some subscriptions allow pausing without cancelling).
• Take a screenshot of your account status before you cancel.
• Complete the cancellation and save the confirmation email.
• Wait 5 to 10 business days and check your bank account for the refund.
• If the refund doesn't arrive, contact Daye support with your cancellation confirmation email.

What stopee recommends: keeping versus cancelling

Deciding whether to cancel is personal, but Stopee has identified the key factors that help customers make the right choice.

Reasons to keep your daye subscription

If you're satisfied with product quality, find the subscription convenient, and the cost fits your budget, keeping it makes sense. Daye's products are clinically developed and many customers report strong results. If you're mid-consultation or using diagnostic kits for ongoing health tracking, cancelling might interrupt your care plan.

Reasons to cancel

Cancel if the subscription is more expensive than alternatives you've found, if you're not using the products regularly, or if clinic services aren't meeting your expectations. You can always rejoin later if you change your mind, though you may not qualify for introductory discounts. Stopee recommends cancelling if cost is your concern-do not let a subscription charge repeat if you're not getting value.

Contact details and escalation

If you encounter resistance or delays when cancelling, Stopee recommends escalating your request through the proper channels.

Daye customer support

Reach out to Daye's support team via the contact form on yourdaye.com or by email. Include your order number, account email address and a clear explanation of your cancellation request. Daye typically responds within 2 to 3 business days. If you don't receive a response, follow up with another email and reference your previous message.

UK postal address (if required)

Daye is registered as Anne's Day Ltd in the United Kingdom. While Stopee recommends handling cancellations online first, if you need a physical address for formal complaint or legal correspondence, contact Daye support to request it. New Zealand has no separate Daye postal address, so all formal complaints should be directed to the UK head office.

New zealand consumer guarantees act escalation

If Daye refuses a refund you believe is owed under the Consumer Guarantees Act, you can lodge a complaint with the Commerce Commission or pursue a claim in the District Court. The Commerce Commission can investigate misleading or deceptive conduct. Stopee recommends gathering all email evidence, order confirmations and cancellation attempts before escalating-regulators want proof of good faith effort to resolve the issue directly.

Final thoughts: your cancellation power

Cancelling a subscription or order should never feel like navigating a maze. Daye's cancellation process is straightforward if you act quickly, understand the refund windows and follow the steps carefully. Whether you're cancelling because of cost, product fit or a change in needs, your decision is valid. Stopee has helped thousands of consumers cancel subscriptions, recover refunds and take back control of their spending-and we're here to support your cancellation journey too. Follow the checklist, save your confirmation emails and escalate to the Commerce Commission if Daye doesn't honour your refund rights. You've got this.