Manage Flipster

How to cancel flipster and protect your real estate business

What is flipster and why you might want to cancel

Flipster is a subscription-based platform designed for real estate investors and professionals across Canada who need lead generation, contact management, deal tracking and marketing tools. The service offers tiered plans starting at approximately CAD $131 per month, with access to cash buyer leads, skip tracing, private lender networks and contract templates.

If you've decided Flipster isn't delivering the lead quality, deal flow or support you expected, or if your business model has shifted, cancelling the subscription is straightforward-but you need to know your steps and your rights as a Canadian consumer. At Stopee, we help thousands of subscribers navigate cancellation every month, and we've learned that most problems come from not following up properly or missing the window for refunds.

When to cancel flipster

You might cancel Flipster if leads aren't converting, the platform lacks features you need, pricing doesn't match your current budget, or you've found a competing tool that fits better. Whatever your reason, acting quickly protects your wallet-billing cycles move fast, and recurring charges add up.

Your options if you're unsure

Before you cancel, try downgrading to a lower-tier plan (Basic instead of Prime, for example) if your usage has dropped. Contact Flipster support to ask whether a pause or temporary suspension is available. If none of those work and cancellation is your final choice, Stopee recommends following the full cancellation process outlined below-do not simply stop using the platform and hope the charges disappear.

Pricing breakdown and plan comparison

Understanding what you're paying helps you decide whether cancellation is truly the right move, or whether a plan change might work instead.

Prices shown are approximate CAD conversions from USD billing. Flipster invoices in US dollars, so your actual charge in CAD depends on the daily exchange rate at billing. Check your most recent invoice to see what you actually paid-this matters if you're claiming a refund.

Your consumer rights in canada

Canadian law protects you when cancelling subscriptions, and Stopee wants you to know these rights before you contact the company.

What consumer protection law says about subscriptions

Under the federal Competition Act and provincial consumer protection legislation (such as Ontario's Consumer Protection Act and British Columbia's Business Practices and Consumer Protection Act), subscription services must make cancellation as easy as purchase. You have the right to cancel without penalty outside a free trial period, though some providers may charge through the end of your current billing cycle.

If Flipster billed you in error, charged you after cancellation, or failed to honour a refund you were entitled to, you can escalate the complaint to your provincial consumer protection office. For example, Ontario consumers can file with the Ontario Attorney General's Consumer Protection Division, while British Columbia consumers report to the Office of the Consumer Protection BC.

Refund rights and when you qualify

You are entitled to a refund if you cancel within a free trial period (usually 7-14 days) without using paid features. If you paid by credit card and Flipster refuses a legitimate refund, contact your card issuer directly to request a chargeback-they will investigate on your behalf. Keep screenshots of your account, billing emails and support responses as evidence.

Most importantly, read your province's consumer protection framework. Many provinces allow consumers to cancel within a "cooling off" period (often 14 days from purchase) and receive a full refund. Stopee recommends checking your purchase date against your local rules before assuming no refund is available.

How to cancel flipster step by step

Follow this process to ensure your cancellation is recorded, processed and confirmed-not lost in a support queue.

Method 1: self-service cancellation through your account

This is the fastest route if Flipster allows it.

1. Sign in to your Flipster account on the main website or app.
   • Use the email address and password associated with your subscription.
2. Locate your account settings or subscription section.
   • Look for tabs labeled "Account", "Billing", "Subscription", "Settings" or "Plan Management".
   • The location varies by platform, so check the main menu, profile icon or help section if you can't find it immediately.
3. Find the cancellation or downgrade option.
   • Look for a button or link that says "Cancel subscription", "Pause subscription" or "Downgrade plan".
   • Click to confirm your intention to cancel.
4. Complete the cancellation form if one appears.
   • You may be asked to confirm your email, provide a reason for cancellation or enter a feedback comment.
   • Fill in required fields honestly-this data helps the company improve, but it does not affect your cancellation.
5. Take a screenshot or save the confirmation page.
   • Look for a confirmation number, reference ID or statement that says "Your cancellation is effective [date]".
   • Screenshot or download the page for your records.
6. Check your email for a cancellation confirmation message.
   • Flipster should send a confirmation email within 1 hour to the address on file.
   • Save this email in a folder dedicated to subscription cancellations.
7. Monitor your next billing date.
   • Mark your calendar for the date your current billing cycle ends.
   • You should see no charge after that date if cancellation succeeded.

Pro tip: If the self-service option does not work or is not visible, do not assume your account is cancelled-move to Method 2 immediately.

Method 2: email cancellation request

If you cannot cancel online, email support for a documented record.

1. Find the official support email address.
   • Check your most recent billing email from Flipster-the sender address is the official support email.
   • Alternatively, search your email for "Flipster support" or "noreply@flipster".
2. Compose a clear cancellation email.
   • Subject line: "Cancellation request for account [your email address]"
   • Body: Include your full name, account email, current plan name, and the date you want cancellation to take effect (typically "immediately" or "end of current billing cycle").
   • Example: "I request immediate cancellation of my Flipster account associated with [your.email@example.com]. My current plan is Pro. Please confirm cancellation in writing and provide the effective date."
3. Send the email and save a copy.
   • Use a personal email account (Gmail, Outlook, etc.) so you retain the sent message.
   • Do not use your Flipster webmail if available-send from outside the platform.
4. Wait for a reply.
   • Support typically responds within 24-48 business hours.
   • If you don't hear back within 72 hours, send a follow-up email with the subject "Follow-up: Cancellation request for account [date of original email]".
5. Save the confirmation email.
   • Once support confirms cancellation, save that email to a dedicated folder and screenshot it as backup.

Warning: Email can go to spam or be missed. If Flipster does not reply within 3 business days, move to Method 3 and file a formal cancellation notice by registered mail.

Method 3: registered mail (formal cancellation notice)

Use this method if online and email options fail, or if you want an official record for a dispute or refund claim.

1. Gather Flipster's mailing address.
   • Check your billing invoice, the Terms of Service, or the Privacy Policy for the company's registered address (usually in the US).
   • If you cannot find it, email support and ask for the official mailing address for service of cancellation notices.
2. Draft a formal cancellation letter.
   • Use plain white paper or official letterhead.
   • Include the date, your full name, account email address, current plan, and a clear statement: "I hereby request immediate cancellation of my Flipster subscription effective [date]. Please provide written confirmation of cancellation and the effective date within 10 business days."
   • Sign the letter by hand.
3. Send via Canada Post Registered Mail with Return Receipt (Proof of Delivery).
   • Go to any Canada Post office or order online at canadapost.ca.
   • Use Registered Mail with Return Receipt-this provides proof that Flipster received your letter.
   • Cost is approximately CAD $15-20.
   • Keep your receipt and tracking number.
4. Track delivery and save proof.
   • Once Canada Post confirms delivery, save the tracking confirmation and receipt.
   • This becomes evidence if you later dispute a charge or file a complaint with your provincial consumer protection authority.
5. Follow up by email.
   • Send a follow-up email to support: "I have sent a formal cancellation notice via Registered Mail on [date]. Please confirm receipt and processing. Tracking number: [your tracking number]."

Stopee recommends this method if you are pursuing a refund claim or if you suspect Flipster may resist cancellation. The registered mail provides legal proof of notice, which strengthens your position with your credit card issuer or a provincial consumer protection agency.

Method 4: phone cancellation (if available)

Some customer support teams allow phone cancellations, though this leaves fewer written records.

1. Find the support phone number.
   • Check your account settings, billing emails or the company website for a phone number.
   • Note any business hours or time zone listed.
2. Call during business hours with details ready.
   • Have your account email, current plan, and the date you want to cancel written in front of you.
   • Call and request cancellation explicitly: "I want to cancel my Flipster subscription effective immediately."
3. Record the agent's name, date, time and reference number.
   • Ask the agent for a cancellation reference number or confirmation code.
   • Write down the agent's first name, the date, the exact time you called and the reference number.
   • Repeat back what the agent said to confirm: "So my account will be cancelled effective [date], and you are giving me reference number [number]-is that correct?"
4. Follow up by email.
   • Send support an email the same day: "I spoke with [agent name] at [time] on [date] and requested cancellation of my account. Reference number: [number]. Please confirm in writing that my cancellation is processed."
   • This creates a written record of the phone call and locks in the reference number.

Pro tip: Phone cancellations are risky because there is no written proof unless you follow up by email immediately afterward. Always email support on the same day to create a paper trail.

What happens after you cancel

Cancellation does not always mean instant loss of access, and it does not guarantee a refund. Understanding the timeline protects you from surprise charges and lost data.

Access and billing after cancellation

Once you cancel, your access to Flipster typically continues until the end of your current paid billing cycle. If you paid monthly, you can use the platform through the last day of that month. Cancellation prevents automatic renewal at the next billing date, so you should see no charge in your next billing cycle.

Warning: Monitor your bank or credit card statements for at least one full billing cycle after cancellation. If Flipster charges you again despite your cancellation request, contact your bank or card issuer immediately and report the unauthorized charge. This is called a chargeback, and your card issuer will investigate.

Export your data before access closes

Before your access ends, export any data you need: contact lists, deal notes, contracts, reports or marketing materials. Flipster may delete your account data 30-90 days after cancellation, and once it is gone, recovery is impossible.

Log into your account and look for an "Export" or "Download" option in your contacts, deals or settings section. Save files to your computer or cloud storage (Google Drive, Dropbox, OneDrive). If you cannot find the export feature, email support and ask: "Please provide an export of all contacts, deal records and documents associated with my account before [cancellation date]."

Request account deletion if desired

Canadian privacy law (Personal Information Protection and Electronic Documents Act, or PIPEDA, at the federal level, and similar provincial laws) gives you the right to request deletion of your personal data. After cancellation, you can email Flipster support and ask: "Please delete all personal data associated with my account, including name, email, phone, address, contacts and deal records. Please confirm deletion in writing within 30 days."

Flipster must comply with deletion requests unless they have a legal reason to retain the data. Get written confirmation once deletion is complete.

Refund eligibility and next steps

Flipster does not advertise an automatic refund policy for partial billing periods, but refunds are possible in certain situations.

When you may qualify for a refund

You are entitled to a refund if you:

• Cancel within a free trial period (typically 7-14 days) without being charged.
• Cancel within your province's cooling-off period (often 14 days from purchase or first use).
• Discover a billing error, duplicate charge or unauthorized charge on your account.
• Can prove that Flipster failed to deliver promised services or features (e.g., access was down for weeks without warning).

Trial-period cancellations are the easiest to win. If you signed up for a free trial and cancelled before your trial ended, Flipster should refund you in full. Keep your signup confirmation email as proof.

How to request a refund

1. Gather evidence.
   • Screenshots of your account showing the billing date, plan name and price.
   • Copies of any promotional email mentioning a free trial or cooling-off window.
   • Cancellation confirmation from Flipster (email or screenshot).
   • Your bank or credit card statement showing the charge.
2. Email support with a clear refund request.
   • Subject: "Refund request for account [your email]-cancelled [date]"
   • Body: State your account email, the date you paid, the amount charged, the date you cancelled, and the reason (e.g., "I cancelled within the free trial period" or "Billing error-I was charged twice").
   • Attach screenshots of the charge and cancellation confirmation.
   • Request: "Please process a refund of CAD $[amount] to my original payment method within 10 business days and confirm in writing."
3. Wait for a response (48-72 hours).
   • Save the refund request email and any replies.
   • If support denies the refund without explanation, ask them to cite the specific policy they are applying and request escalation to a manager or billing department.
4. If Flipster refuses and you believe you are entitled, contact your credit card issuer.
   • Call the number on the back of your credit card.
   • Report the charge as a billing error or unauthorized charge.
   • Provide your account email, the charge date, the amount, and evidence that you cancelled.
   • Your card issuer will open a chargeback investigation and may reverse the charge within 60 days.
5. File a complaint with your provincial consumer protection authority if the chargeback fails.
   • Ontario: Ontario Attorney General's Consumer Protection Division (attorneygeneral.jus.gov.on.ca).
   • British Columbia: Consumer Protection BC (consumerprotectionbc.ca).
   • Alberta: Service Alberta's Fair Trading Act contact center.
   • Other provinces have similar offices-search "[your province] consumer protection complaint".

Stopee has seen companies refund quickly when they receive formal complaints to provincial authorities. If Flipster owes you money, do not give up after one refusal from their support team.

Common mistakes when cancelling flipster

Cancellation feels straightforward, but small errors can leave you confused about whether your cancellation actually went through-and whether you'll be charged again.

Mistake 1: assuming the account is cancelled without confirmation

Many people click "Cancel" in the app and assume the job is done. Days later, they see a charge on their statement and panic. Never assume cancellation is complete unless you receive written confirmation by email or letter. Self-service cancellations can glitch, and without proof, you have no leverage if you need to claim a refund.

Take screenshots of every cancellation confirmation, and save follow-up confirmation emails. This is your proof.

Mistake 2: not checking your bank statement after cancellation

Cancellation does not always prevent the next charge. Some systems process recurring payments automatically and take hours or days to honour a cancellation request. Watch your statement for at least one full billing cycle after you cancel. If you see a charge after your cancellation date, contact Flipster support immediately with your cancellation confirmation number. If they don't reverse it within 5 business days, request a chargeback from your card issuer.

Mistake 3: deleting account data before exporting

Some users cancel and immediately request account deletion, only to realize later that they never exported their contact lists, deal notes or marketing templates. Once deleted, data is gone for good. Always export your data before requesting deletion. Take a full day to download everything you might need, even if you think you won't use it again-storage is cheap, and regret is expensive.

Mistake 4: cancelling by email only and not following up

Email support is slow and unreliable. If you cancel by email and Flipster doesn't reply within 72 hours, you're left in limbo. By the time the next billing cycle hits, it's too late to dispute. Always follow up a cancellation email with a registered mail notice or a phone call. At Stopee, we've learned that belt-and-suspenders approach works best: email first for speed, then formal mail for proof.

Mistake 5: not asking for a refund when you qualify

Many users simply accept that "subscription means no refund" and pay out their full billing cycle even though they cancelled on day 3 of a month. Always ask for a refund if you cancel within a free trial or cooling-off period. The worst Flipster can say is no. At best, you recover CAD $50-536 depending on your plan. That's worth a two-minute email.

Checklist for successful cancellation

Use this checklist to ensure you have done everything needed to cancel safely and protect yourself against surprise charges or data loss.

Flipster contact and escalation information

If Flipster doesn't respond to your cancellation or refund request, use these escalation steps.

Primary contact method

Email support at the address listed in your billing emails. If that address doesn't work, search your email for "flipster" or "support" to find the correct contact. Allow 48-72 hours for a response. If you don't hear back, follow up once with a "Second Request for Cancellation" email.

Registered mail address for formal notice

If you cannot find Flipster's mailing address on your invoice or website, request it in an email: "Please provide your official mailing address for service of legal notices." Once you have it, send your formal cancellation letter by Canada Post Registered Mail with Return Receipt as outlined above.

Escalation if flipster refuses to cancel or refund

If Flipster ignores you or denies your cancellation request without valid reason, escalate to your provincial consumer protection authority:

• Ontario: Ontario Attorney General's Consumer Protection Division (attorneygeneral.jus.gov.on.ca).
• British Columbia: Consumer Protection BC (consumerprotectionbc.ca).
• Alberta: Service Alberta (servicealberta.ca).
• Quebec: Office du Protecteur du Consommateur (opc.gouv.qc.ca).
• Other provinces: Search "[province name] consumer protection complaint" for your local authority.

File a complaint with copies of your cancellation request, support emails, and proof of payment. Most provincial agencies take 4-8 weeks to investigate, but they carry significant weight with companies-Flipster will often settle quickly rather than face regulatory action.

Credit card chargeback as a last resort

If Flipster continues to charge you after cancellation, contact your credit card issuer. Report the charge as unauthorized and provide your cancellation confirmation. Your card issuer will open a dispute and may reverse the charge within 60 days. This costs Flipster a fee and triggers an investigation, so companies often refund immediately rather than fight chargebacks.

Final summary: take action with confidence

Cancelling Flipster is simple if you follow the steps above and keep proof at every stage. Self-service cancellation is fastest; email or formal mail creates a paper trail if you need to dispute a charge later. Always export your data before cancellation closes your account, and monitor your next billing cycle to ensure no surprise charges appear.

If Flipster won't refund you and you believe you qualify, your credit card issuer and provincial consumer protection office are powerful allies. Don't accept a refusal without proof-ask for the specific policy, and escalate if it doesn't align with Canadian consumer law.

Stopee has helped thousands of consumers cancel subscription services across Canada, and we've learned that persistence and documentation win refund disputes. Whether you're downgrading, pausing or cancelling entirely, use this guide to protect your rights and your wallet. And if you hit resistance, Stopee's escalation resources can help you understand your next steps with confidence.