Manage Ipsy

How to cancel your ipsy subscription and avoid hidden charges

What is ipsy and why canadians cancel

Ipsy is a U.S.-based beauty subscription service that delivers curated sample or full-size cosmetics, skincare, and haircare products to your door every month or quarter. You choose between tiered plans (Original, Extra, Ultimate, or Extra with Beauty Boost), each offering different product quantities and price points. As a Canadian subscriber, you're billed in USD with automatic currency conversion and shipping fees added at checkout.

Many Canadians sign up for Ipsy expecting personalized product discovery but cancel for common reasons: recurring charges feeling too expensive, products not matching their needs, or simply testing the service and finding it's not worth the commitment. Whether you're unhappy with the box contents, want to pause spending, or just need to manage your subscriptions, Stopee is here to guide you through the cancellation process step by step.

Understanding ipsy's billing and renewal cycle

Your Ipsy subscription renews automatically on a fixed date each month or quarter, depending on your plan. Charges appear on your credit or debit card in USD, converted to CAD at your bank's exchange rate, plus applicable provincial sales tax. The critical detail most Canadians miss: Ipsy enforces a hard cutoff date on the 25th of each month at 11:59 pm Pacific Time. Cancel before that deadline and you avoid the next charge; cancel after it and you'll be billed one more time, though your membership won't renew beyond that box.

Why stopee recommends acting fast

Subscription services count on inertia. The longer you delay, the more boxes you receive and the harder it becomes to track what you've paid. Stopee has helped thousands of consumers identify phantom charges and recover refunds by acting within days of deciding to cancel. Don't let another billing cycle catch you by surprise.

Ipsy pricing breakdown for canadian subscribers

Here's exactly what you pay each month or quarter when you subscribe to Ipsy from Canada.

*CAD amounts fluctuate daily based on exchange rates and your bank's conversion fees. You may pay more or less depending on when your billing date falls.

Hidden costs canadians often overlook

Ipsy's advertised price does not include currency conversion markup (typically 2 to 3 percent charged by your bank), provincial sales tax (HST, PST, or GST depending on your province), or any promotional discounts you applied at signup. If you purchased items from the Ipsy Shop alongside your subscription, those charges appear separately. Check your last three billing statements to see the total you've actually paid, which often exceeds the base subscription price by 15 to 20 percent.

How to cancel your ipsy subscription

Cancellation takes less than five minutes if you follow the correct steps for your subscription method.

Canceling ipsy if you subscribed via the web

This is the most straightforward method and covers most Canadian subscribers.

1. Visit www.ipsy.com and log into your account using your email and password.
   • If you've forgotten your password, click "Forgot password?" and reset via your email.
2. In the top menu or account settings, locate and click "Your Membership" or "Subscription Settings".
   • On some versions of the website, this appears under "Account" or a profile icon.
3. Find your active subscription and click "Cancel Membership" or "Cancel Subscription".
   • Ipsy may ask you why you're canceling. This is optional feedback; you can skip it.
4. Confirm your cancellation when prompted.
   • You'll receive an on-screen confirmation message and a confirmation email within minutes.
5. Save the confirmation email to your records as proof of cancellation.
   • The email will state whether you'll receive one more box before your membership ends.

Pro tip: Screenshot your confirmation screen as well. If a charge appears on your next billing statement, you'll have written proof that you canceled before the deadline.

Canceling ipsy if you subscribed via apple app store or google play

If you signed up for Ipsy through the mobile app and paid via Apple or Google's app store, you must cancel through your device's subscription settings, not through Ipsy's website.

1. For Apple App Store (iPhone or iPad):
   • Open the App Store app.
   • Tap your profile icon in the top-right corner.
   • Select "Subscriptions".
   • Find "Ipsy" in the list.
   • Tap "Cancel Subscription" and confirm.
   • Apple sends a confirmation email; keep it for your records.
2. For Google Play (Android):
   • Open the Google Play Store app.
   • Tap your profile icon in the top-right corner.
   • Select "Payments and subscriptions" then "Subscriptions".
   • Find "Ipsy" and tap it.
   • Tap "Cancel subscription" and follow the prompts.
   • Google sends a confirmation email; save it.

Warning: Canceling the Ipsy app itself does not cancel your subscription. You must cancel within the app store's subscription management system.

The critical 25th-of-the-month cutoff

Mark this in your calendar: you must cancel by 11:59 pm Pacific Time on the 25th of the month to avoid being charged for the next box. If your billing date is, for example, September 28th and today is September 26th, you've already missed this month's cutoff. You will be charged for the September box, but if you cancel now, you won't be charged again in October.

For quarterly or annual plans, the same rule applies: cancel by the 25th of the month that precedes your renewal date. If your plan renews on October 15th, you must cancel by September 25th at 11:59 pm PT.

Stopee recommends canceling on the 24th of the month to give yourself a one-day buffer and avoid last-minute timezone confusion.

What happens after you cancel your ipsy subscription

Cancellation is immediate, but your subscription doesn't end instantly. Here's what to expect in the days and weeks ahead.

Your membership status and final shipment

When you cancel, your membership stops renewing, but you may still receive one final box if you canceled after the billing cutoff for that month. Ipsy continues to ship boxes for which you've already been charged; this is not a mistake. Your confirmation email will clearly state whether you'll receive another box and when. Once that box ships, your membership is fully closed and no further charges will appear on your card.

Accessing your ipsy account after cancellation

Canceling your membership does not delete your Ipsy account. You retain access to your account information, order history, and your beauty profile. This means you can view past shipments and create a new subscription if you change your mind later. Ipsy does not offer a grace period for reactivation; if you want to rejoin, you'll treat it as a new subscription with current pricing and promotions.

What happens to your ipsy shop orders

Any purchases you made through the Ipsy Shop (one-off cosmetics or tools, not part of your monthly box) are considered final sale. Ipsy will fulfill these orders even after you cancel your subscription. Canceling your membership does not cancel pending Shop orders. If you need to cancel a Shop purchase, contact Ipsy customer service immediately before the order ships.

Refunds and missing or damaged items

Understanding Ipsy's refund policy is crucial because it's far more restrictive than you might expect.

Ipsy's no-refund policy for subscription charges

Ipsy's standard position is that subscriptions and boxes are final sale. Once you've been charged for a month or quarter, that charge is not refundable, even if you cancel immediately. However, this policy does have a narrow exception.

When ipsy will issue a replacement or partial refund

Ipsy replaces items that arrive damaged or missing within 45 days of shipment. You must report the issue through your Ipsy account under "Order Details" and provide a photo of the damage. Replacements are reshipped at no cost, but you don't receive a cash refund. Ipsy does not offer exchanges; you either receive a replacement of the same item or nothing.

If an item was damaged beyond repair or is permanently unavailable, Ipsy may offer Ipsy Shop credit equal to the retail value of that item, not a cash refund. This credit expires after one year.

Disputing unauthorized charges with your bank

If you believe you were charged after canceling or that a charge is fraudulent, do not rely on Ipsy to resolve it. Contact your bank or credit card company immediately and request a chargeback or dispute. Provide your bank with:

• Your cancellation confirmation email from Ipsy.
• A copy of the disputed charge on your statement.
• Proof that you canceled before the billing cutoff (screenshot or confirmation).
• A written timeline of your cancellation attempt.

Your bank has the authority to reverse fraudulent or unauthorized charges, and most disputes are resolved within 30 days in your favour if you have documentation. Do not wait; most banks allow disputes only within 60 days of the charge.

Your consumer rights under canadian law

Stopee wants you to know that Canadian consumer protection laws are on your side if Ipsy refuses to cooperate.

Federal and provincial protections for subscription services

The Consumer Protection Act (federal, as well as provincial versions in Ontario, British Columbia, Quebec, and other provinces) requires companies to obtain clear, express consent before billing you and to provide an easy cancellation mechanism. Ipsy must clearly disclose its cancellation policy before you complete purchase. If Ipsy continues to charge you after you've canceled, or if the cancellation process is deliberately hidden or confusing, you have grounds for a complaint.

Quebec's specific rules on billing and consent

If you live in Quebec, the Quebec Consumer Protection Act contains stricter rules. Ipsy must clearly inform you of the cancellation policy before charging you the first time, and it must provide a cancellation mechanism that is as easy to use as the enrollment method. Automatic renewal subscriptions require affirmative consent each time the price changes. If Ipsy violates these rules, you can file a complaint with Option consommateurs, a Quebec consumer advocacy organization, or pursue civil recovery.

Escalation: filing a complaint with your provincial consumer protection office

If Ipsy refuses to reverse an unauthorized charge or fails to honor your cancellation, you can file a formal complaint with your provincial consumer protection authority:

• Ontario: ServiceOntario Consumer Protection Act complaints.
• British Columbia: Consumer Protection BC.
• Quebec: Option consommateurs or the Quebec Office of the Ombudsman.
• Alberta: Fair Trading Act complaints to Service Alberta.
• Other provinces: Search "[your province] consumer protection office" for the correct authority.

These agencies investigate complaints, apply pressure to companies, and can issue orders to refund consumers. Filing is free and takes 10 minutes online.

Common cancellation mistakes and how to avoid them

Canceling a subscription sounds simple, but Ipsy's design creates traps that catch even careful consumers.

Mistake 1: canceling the app instead of your subscription

This is the most common error. Deleting the Ipsy app from your phone does absolutely nothing to your subscription. Your account remains active and you'll be charged as scheduled. You must log into your subscription settings (either on Ipsy's website or in your device's app store) and cancel there. Uninstalling the app is not cancellation.

Mistake 2: missing the 25th-of-the-month cutoff

Ipsy's cutoff time is 11:59 pm PT, which may not align with your own timezone. If you live in Eastern Canada, 11:59 pm PT is 2:59 am ET. Many subscribers wake up on the 26th, realize they missed it, and are locked into another month of charges. Set a phone reminder for the 24th at 9:00 am your local time to give yourself a comfortable window.

Mistake 3: not saving your cancellation confirmation

Ipsy's confirmation email is your only proof that you canceled on time. If you delete it or rely on memory, and a charge appears on your next statement, you have no documentation to dispute it. Forward the confirmation email to yourself or print it immediately.

Mistake 4: assuming ipsy shop purchases cancel automatically

Canceling your subscription does not cancel pending Shop orders. If you ordered a specific tool or palette on the 24th of the month and then canceled your subscription, that Shop order will still arrive and be charged separately. You must cancel Shop orders separately before they ship.

Mistake 5: not accounting for USD billing and exchange rates

Your statement shows charges in CAD, but Ipsy calculates in USD. If you think you canceled but see a charge for a smaller USD amount (due to exchange rate shifts), you may incorrectly assume it's an error when it's actually the final box you canceled after the cutoff. Always cross-reference the date of the charge with your cancellation date.

What to do if ipsy continues to charge you after cancellation

Despite following every step correctly, some subscribers discover a charge weeks after they cancel. This is frustrating, and Stopee wants you to know you have immediate recourse.

Step 1: contact ipsy customer service with your documentation

1. Log into your Ipsy account and locate the "Contact Us" or "Help" section.
2. Submit a support ticket with the subject line: "Charged after cancellation on [date]. Confirmation email attached."
3. Include:
   • The date you canceled.
   • Your cancellation confirmation email (forwarded or copied in full).
   • A screenshot of the disputed charge on your statement.
   • The exact amount and date of the charge.
4. Request a full refund of the disputed charge.
5. Set a reminder to follow up after 5 business days if you don't receive a response.

Ipsy's customer service team typically responds within 48 hours. If they acknowledge the error, they'll issue a refund to your original payment method within 5 to 10 business days.

Step 2: dispute the charge with your bank if ipsy refuses

If Ipsy does not respond or refuses to refund you, immediately contact your bank or credit card company. Provide your cancellation confirmation and ask them to initiate a dispute or chargeback. Banks take post-cancellation charges seriously and almost always side with consumers if you have documentation.

Step 3: file a complaint with your provincial consumer protection authority

If your bank's dispute fails (rare) or you want to escalate further, file a formal complaint with your provincial consumer protection office. Include copies of all correspondence with Ipsy and your bank. These agencies have legal authority to compel refunds and impose penalties on companies that ignore cancellation requests.

Stopee's checklist: before you cancel

Use this checklist in the days before you cancel to ensure you capture all charges and avoid surprise bills after cancellation.

• Check the date today and count forward to the 25th of the month. Do you have time to cancel before the cutoff?
• Look up what your next billing date will be. This is usually shown in your account under "Membership" or "Subscription Details."
• Review your last three Ipsy billing statements. Make note of the total you've paid, including any Shop purchases, to spot patterns or errors.
• Check for any pending Ipsy Shop orders. Cancel these separately if you don't want them shipped.
• Take a photo of your screen showing your subscription status before you cancel. This is your backup proof.
• Set a phone reminder for the 24th of the month at 9:00 am your local time. This gives you a full day to complete cancellation.
• Write down the customer service email address or help link. Save it to a note on your phone for quick access if you need to dispute a charge later.

Alternatives to cancellation: pause or skip a month

If you're hesitant to cancel entirely, Ipsy offers alternatives that may suit you better.

Pausing your subscription

Instead of canceling, you can pause your subscription for up to three months. During a pause, you are not charged and no boxes are shipped, but your account and subscription remain active. After your pause ends, your subscription resumes automatically on your regular billing date. To pause, go to "Your Membership" and select "Pause Subscription" instead of "Cancel Membership." You can unpause anytime before the pause period ends.

Skipping individual months

If you want to stay subscribed but skip just one or two months, Ipsy allows you to skip upcoming boxes without canceling. Go to "Your Membership," view your upcoming delivery, and click "Skip This Month." The charge for that month is waived, but your subscription remains active for the following month.

Frequently reported issues with ipsy and how stopee can help

Over months of helping Canadians cancel Ipsy and other subscriptions, Stopee has identified patterns in how Ipsy operates and where disputes arise most often.

Issue 1: difficulty reaching customer service

Ipsy's customer service can be slow. Response times vary from 24 hours to several days, and some support tickets go unanswered. If you don't receive a response within 5 business days, escalate by submitting a second ticket with the phrase "This is a follow-up to ticket number [include your original ticket number]." Mark it as urgent.

Issue 2: replacement items take weeks to arrive

If you report a damaged item and request a replacement, Ipsy ships the replacement from its U.S. warehouse. Delivery to Canada typically takes 10 to 21 days, depending on your province. If your replacement has not arrived within 30 days of reporting, contact Ipsy again with proof of your original report.

Issue 3: refunds are issued as ipsy shop credit, not cash

When Ipsy offers a refund for a damaged or missing item, it often comes as Shop credit instead of cash. If you've already canceled your subscription, you have limited time and incentive to spend this credit. Request specifically that your refund be issued as a cash refund to your original payment method. If Ipsy refuses, use the credit or lose it; you cannot carry it forward indefinitely.

Comparing ipsy to other beauty subscription services

If you're canceling because Ipsy doesn't meet your expectations, here's how it compares to alternatives available in Canada.

Before switching to a competitor, check whether they ship to your province and how long shipment takes. Some beauty subscriptions are U.S.-only and do not ship to Canada, or they require a U.S. billing address.

Contacting ipsy if cancellation fails

If you've followed every step and still encounter problems, here's how to reach Ipsy's support team directly.

Ipsy's official contact methods

• In-app or web support: Log into your account, go to "Help" or "Contact Us," and submit a support ticket. This is the primary method and creates a documented record.
• Email: Support email addresses may be found in your account settings or confirmation emails. Ipsy does not publish a public customer service email on its homepage.
• Social media: Ipsy monitors complaints on Instagram and Twitter/X. Public complaints sometimes receive faster responses than private support tickets.

Pro tip: When contacting Ipsy, always reference your account number (found in your confirmation email or account settings). This speeds up resolution.

Escalation to ipsy's executive customer service

If standard customer service fails to resolve your issue after two attempts, you can escalate to Ipsy's management. Request the name and email of the support team supervisor in your response ticket, or search for Ipsy's corporate office contact information online. Executive escalations typically receive responses within 24 hours.

Your next step: cancel today with confidence

Canceling Ipsy takes five minutes when you follow the correct process. You now have everything you need to cancel before the cutoff, avoid hidden charges, and dispute any unauthorized bills that slip through. Stopee has helped thousands of consumers cancel Ipsy and recover refunds by providing clear, step-by-step guidance and consumer law context. Your subscription belongs to you, and you have every right to end it on your terms.

If you encounter any issues after canceling, remember: your bank and your provincial consumer protection office are your allies. Document everything, act fast, and don't accept refusals from Ipsy without escalation. Stopee is committed to empowering you to take control of your subscriptions and your wallet. Start your cancellation now, before the 25th, and reclaim your monthly spending.