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Cancel Ipsy: The Right Way
How to cancel ipsy in new zealand and protect your beauty budget
What is ipsy and why new zealand customers choose it
Ipsy is a US-based beauty subscription service that delivers curated makeup and skincare products to your door each month. You complete a style quiz, and Ipsy's algorithm selects five products tailored to your preferences and skin type.
For New Zealand customers, Ipsy offers an affordable entry point into premium beauty sampling. However, international shipping costs and exchange rate fluctuations can add up quickly - which is why cancellation clarity matters.
How ipsy works
You create an account, answer detailed beauty preference questions, and Ipsy ships a curated "bag" each billing cycle. The service operates entirely online through their website and mobile app. Your membership renews automatically unless you actively cancel before the deadline.
This model works brilliantly if you love discovery, but it can become frustrating if your beauty preferences change or your budget tightens. That's where Stopee comes in - helping you understand exactly how to exit without friction or hidden charges.
Pricing in new zealand dollars
Ipsy displays prices in US dollars on their website. When you're charged in New Zealand dollars, you'll pay the USD amount converted at your bank's current exchange rate, plus any international transaction fees your card issuer applies.
| Plan | Price (USD) | Frequency | What you get |
|---|---|---|---|
| Ipsy Original | US$14.00 | Monthly | 5 deluxe-size samples |
| Ipsy Extra | US$32.00 | Monthly | 5 full-size products |
| Ipsy Ultimate | US$65.00 | Quarterly | 8 full-size products per shipment |
At current exchange rates (approximately 1.7x NZD per USD), the Original plan costs around NZ$24, Extra around NZ$54, and Ultimate around NZ$110 per cycle. Add shipping, and your actual spend may be 15-20% higher than the base price advertised.
When you should cancel ipsy
Signs it's time to go
You're spending money on products you don't use. Your skincare routine is locked in, and surprises no longer excite you. You've realised the exchange rate volatility makes budgeting impossible. You signed up for a trial and forgot to cancel before being charged.
Any of these scenarios signal it's time to cancel. Stopee encourages you to act decisively - lingering subscriptions drain your account week after week.
Before you cancel: three things to check
First, review your account to confirm your next billing date. Second, check if you have any remaining prepaid months (especially if you chose a quarterly or annual plan). Third, take a screenshot of your current membership details in case you need to dispute a charge later.
These simple steps protect you if Ipsy's system glitches or if a charge appears after you've cancelled.
How to cancel ipsy: step-by-step for new zealand
Cancelling via the ipsy website
The website method is the most reliable way to cancel, and it takes fewer than five minutes from login to confirmation.
- Open your web browser and go to the Ipsy website (ipsy.com).
- Log in using your email address and password.
- If you've forgotten your password, click "Forgot password?" and follow the reset email sent to your inbox.
- Click your account icon or name in the top-right corner and select "Account" from the dropdown menu.
- Navigate to the "Membership" or "Your Membership" section - the exact label varies slightly depending on your account type.
- Look for a button or link that says "Cancel Membership" or "Manage Subscription." Click it.
- Pro tip: If you cannot find this button, scroll down the page - Ipsy sometimes buries the cancellation link at the bottom of the membership section.
- Ipsy will ask you to confirm why you're cancelling. Select a reason from the dropdown (or select "Other" and type your reason).
- Review the on-screen prompt confirming that your membership will end after your current billing period.
- Click "Confirm Cancellation" or "Yes, Cancel My Membership."
- You'll see a confirmation message on screen. Copy or screenshot this confirmation for your records.
- Warning: Do not close the page until you see the final confirmation screen. If your browser crashes before confirmation, your cancellation may not process.
- Check your email for a cancellation confirmation from Ipsy within 10 minutes. If you don't receive it, log back in and verify that your membership status shows "Cancelled" or "Active until [date]."
Critical deadline for new zealand subscribers
Ipsy processes billing and cancellations on the 25th of each month at 11:59 PM Pacific Time (PT). If you cancel before this deadline, you won't be charged for the next billing cycle. If you cancel after 11:59 PM PT on the 25th, you will be charged and your cancellation applies to the following month instead.
Convert this to New Zealand time: 11:59 PM PT is 6:59 PM NZDT (during daylight saving, roughly September to April) or 7:59 PM NZST (standard time, roughly April to September). This means you should cancel by early afternoon on the 25th NZ time to be safe.
Stopee recommends cancelling by the 20th of the month to avoid any timezone confusion or last-minute delays.
Cancelling through the mobile app
The Ipsy mobile app also allows cancellation, though the process mirrors the website method.
- Open the Ipsy app on your smartphone (iOS or Android).
- Tap the profile or account icon, usually located in the bottom-right corner of the app.
- Tap "Account Settings" or "Membership."
- Look for "Cancel Membership" and tap it.
- Confirm your cancellation through the prompts that follow.
- Wait for a confirmation screen, then check your email for written confirmation.
- Pro tip: The app sometimes lags when processing cancellations. If you don't see a confirmation screen within 30 seconds, switch to the website method to ensure your cancellation is recorded.
If you subscribed through the app store or google play
If you originally signed up for Ipsy through the Apple App Store or Google Play Store, you may have a subscription managed by Apple or Google rather than by Ipsy directly. In this case, you must cancel through the app store itself, not through Ipsy's website.
- Apple App Store: Open Settings, tap your name, go to "Subscriptions," find Ipsy, and tap "Cancel Subscription."
- Google Play Store: Open the Play Store app, tap your profile icon, go to "Subscriptions," select Ipsy, and tap "Cancel Subscription."
Cancelling through the app store does not automatically notify Ipsy, so you may still receive communications from them. Log into your Ipsy account separately and cancel there too for a clean break.
What happens after you cancel ipsy
Your account status and remaining access
Once you cancel, your account remains active until your final prepaid billing cycle ends. You retain access to your account history, saved preferences, and past beauty profiles. You can log in anytime to view order history or reactivate your subscription if you change your mind.
If you cancel mid-month and your next box ships before the deadline, you'll still receive it and be charged for it. This is why checking your exact billing date matters before hitting cancel.
What you won't receive after cancellation
Future beauty boxes stop arriving once your current subscription cycle ends. Marketing emails from Ipsy may continue for weeks or months - you'll need to unsubscribe from their email list separately if this bothers you. Click the "Unsubscribe" link at the bottom of any Ipsy email and confirm.
Stopee advises keeping at least one confirmation email from Ipsy in case you need proof of cancellation later.
Refunds and what to expect financially
Ipsy's no-refund policy explained
Ipsy's stated policy is clear: no refunds, returns, or exchanges once an order ships. Cancelling your subscription does not entitle you to a refund for the current billing cycle or any prepaid periods you've already paid for.
If you paid for an annual plan upfront and cancel partway through, Ipsy will not refund the unused months. You keep any remaining prepaid boxes that ship, but no cash back to your card.
When you might qualify for an exception
Ipsy does offer replacements if products arrive damaged or missing, but only if you report the issue within their specified window (typically 45 days from shipment). Report these issues through your account under "Orders" and select "Report an Issue."
Some payment card providers offer purchase protection or chargeback rights if you believe Ipsy has violated consumer protections. See the section below on your rights.
Disputing a charge after cancellation
If you cancel but are still charged after your final billing cycle, contact Ipsy support immediately. If they refuse to refund the erroneous charge within 7 days, contact your bank or card issuer and request a chargeback or dispute.
- Provide your bank with your cancellation confirmation email and screenshots of your account showing "Cancelled" status.
- Include the date you cancelled and the date of the disputed charge.
- Your bank will investigate and typically refund the charge within 10-14 business days if the dispute is upheld.
Your consumer rights in new zealand
The consumer guarantees act and subscription services
New Zealand law protects you through the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws apply to all goods and services purchased in New Zealand, including overseas subscriptions delivered to you.
Under the Consumer Guarantees Act, goods must be of acceptable quality, safe, fit for purpose, and match any description given. Services must be carried out with due care and skill. If Ipsy breaches these guarantees, you have rights regardless of what their terms say.
Your cooling-off rights
For distance sales (including online subscriptions), you typically have a 14-calendar-day cooling-off period starting from the day you receive your first box. During this window, you can cancel and request a refund without providing a reason, subject to specific exceptions.
Ipsy's "no refund" policy conflicts with this statutory right if you cancel within 14 days of your first shipment. If Ipsy refuses a refund you believe you're entitled to under NZ law, you can escalate to the relevant consumer authority.
Escalation: commerce commission and fair trading
If Ipsy refuses to honour your cancellation request or wrongfully charges you after cancellation, contact the Commerce Commission, which enforces consumer protection law in New Zealand. You can lodge a complaint online at www.comcom.govt.nz or call 0800 943 600.
Stopee encourages you to document all communication with Ipsy (emails, screenshots of your account, cancellation confirmations) before escalating to the Commerce Commission.
Common mistakes when cancelling ipsy
Understand the emotional traps
Cancelling a subscription often feels awkward - you worry you're making the wrong choice, or you hesitate because you genuinely love some products. These feelings are completely normal, and they're also exactly what subscription services count on. Stopee exists to help you move past them and take control of your spending.
Mistake one: cancelling through email only
Emailing Ipsy support to request cancellation is slow and creates no immediate record in their system. Always cancel through your account dashboard first, then keep the confirmation. Email should be a backup, not your primary method.
Mistake two: missing the 25th deadline
If you cancel after 11:59 PM PT on the 25th, you're charged again immediately. Always aim to cancel by the 20th of the month to give yourself a five-day safety margin.
Mistake three: forgetting to cancel app-store subscriptions separately
If you subscribed through Apple or Google, cancelling on the Ipsy website doesn't touch the app-store subscription. You must cancel in both places. Check both locations to confirm cancellation is recorded.
Mistake four: not checking for duplicate charges
System glitches can cause Ipsy to charge you twice in one month or after cancellation. Review your bank or card statements weekly for 30 days after cancellation. If you spot a duplicate or post-cancellation charge, dispute it immediately through your bank.
Mistake five: deleting confirmation emails too soon
Keep your cancellation confirmation email and any account screenshots for at least 90 days. These are your proof if Ipsy disputes the cancellation or if you need to file a chargeback.
Cancellation checklist for new zealand customers
Use this checklist to ensure your Ipsy cancellation is complete and protected.
| Task | Status | Notes |
|---|---|---|
| Note your next billing date | ☐ | Check your Ipsy account to confirm when you'll be charged next |
| Confirm cancellation deadline (25th by 11:59 PM PT) | ☐ | Convert to NZ time - aim to cancel by 20th to be safe |
| Log into Ipsy website and cancel through "Membership" | ☐ | Do not use email - use the dashboard cancellation method |
| Screenshot your confirmation screen | ☐ | Capture the "Cancellation Confirmed" message with date and time visible |
| Wait for cancellation email confirmation (10 minutes) | ☐ | Check inbox and spam folder; do not close your email |
| If subscribed via App Store or Google Play, cancel there too | ☐ | Check Settings > Subscriptions on your device |
| Monitor your bank statement for 30 days post-cancellation | ☐ | Flag any charges from Ipsy and dispute them immediately if unauthorised |
Frequently asked cancellation scenarios
Can you reactivate after cancelling?
Yes. You can reactivate your Ipsy subscription anytime by logging in and choosing a plan. Your preference profile may still be saved, though Ipsy may refresh your quiz answers. Reactivation processes immediately if done before the 25th cutoff.
What if your final box doesn't arrive?
Report the missing box to Ipsy support within 45 days of the shipment date. Provide your tracking number and account email. Ipsy will issue a replacement or store credit (not a refund). If Ipsy refuses to resolve it, escalate through your bank or contact the Commerce Commission.
Can you pause instead of cancel?
Ipsy does not officially offer a pause feature. Your options are cancel or stay active. If you want to skip a month temporarily, contact Ipsy support and ask if they'll waive that month's charge - some support agents will accommodate requests made at least a week before billing.
Do you lose access to past orders after cancelling?
No. Your order history remains visible in your account after cancellation. You can view what you received, check tracking numbers, and review past preferences.
Your next step: take action today with stopee
Cancelling Ipsy is straightforward once you know the three key steps: log in, navigate to Membership, and confirm cancellation before the 25th. The real power lies in acting now rather than letting the subscription drain your account month after month.
Stopee has helped thousands of New Zealand consumers cancel unwanted subscriptions, avoid surprise charges, and reclaim control of their spending. Whether you're cancelling because your budget shifted, your beauty routine evolved, or exchange rates became unmanageable, you're making the right call by taking action today.
Log into your Ipsy account right now. Navigate to your Membership section. Click Cancel. Confirm. Keep that email. You've got this - and Stopee is here whenever you need guidance on cancelling any subscription.
Contact and cancellation address
How to reach ipsy if you need support
Ipsy does not maintain a New Zealand postal address. All correspondence must go through their online support portal or email.
- Email support: Contact Ipsy through your account at ipsy.com (go to Help > Contact Us).
- Mailing address (USA only, not for NZ subscribers): Ipsy Inc., 2 Venture, Suite 150, Irvine, California 92614, United States.
- Escalation: If Ipsy refuses to process your cancellation or won't refund a disputed charge, contact the Commerce Commission at www.comcom.govt.nz or 0800 943 600.
For questions about your Stopee cancellation guide or consumer rights in New Zealand, visit stopee.com - where we explain cancellation processes for hundreds of services and help you understand your statutory protections.