Manage Ipsy

How to cancel ipsy in the philippines and avoid surprise charges

What ipsy is and why you might want to cancel

Ipsy is a beauty subscription service that delivers curated makeup and skincare products to your door every month through automatic billing. The service operates on a strict renewal schedule, which means if you do not cancel by a specific deadline, your payment method gets charged again whether you want the box or not.

How the ipsy subscription works

When you sign up for Ipsy, you are paying for monthly curation and convenience. The company, operated by Personalized Beauty Discovery, Inc. (doing business as IPSY Industries), sends you a box of products on a set schedule. What you actually receive depends on which plan you choose, but the core mechanic is always the same: your card gets charged automatically unless you stop it in time.

Ipsy offers three main subscription tiers. The Original plan includes five deluxe-size samples or five full-size products depending on your preference. The Extra plan upgrades you to more products and greater selection control. The Annual plan locks in a discount if you commit to 12 months upfront. On top of the base subscription fee, Ipsy adds a shipping surcharge of PHP 112 (USD 1.99) per shipment.

The philippines pricing and billing landscape

Here is what matters for you as a Philippines-based subscriber: Ipsy publishes all pricing in US dollars, not Philippine pesos. Your bank or e-wallet provider will convert the amount to PHP at their exchange rate, which means the actual charge in your local currency fluctuates. Additionally, Ipsy has no advertised local phone support, no GCash or Maya payment integration, and no Philippines-specific help desk.

That setup creates friction when you need to cancel fast. The cancellation deadline is based on Pacific Time (PT), not Philippine Time. If the deadline is 11:59 PM PT on the 25th of the month, that translates to a different date and time in the Philippines because of the time zone gap. You could think you have until the 26th when you actually have until early morning on the 26th in Manila. This is why taking screenshots and noting exact times matters.

Ipsy pricing and billing breakdown

Before you decide whether to cancel, it helps to see exactly what you are paying and what you get in return.

The value you get depends on your preferences. If you love surprise boxes and want to discover new brands, the Original plan at PHP 791 per month offers decent value. If you prefer control and want to cherry-pick items each month, the Extra plan gives you more say despite the higher cost. The annual plan only makes sense if you genuinely plan to keep the subscription for a full year.

Should you cancel ipsy? common reasons and red flags

You might want to cancel Ipsy for several solid reasons, and Stopee recognizes that your decision to cancel is valid regardless of which reason applies to you.

Reasons you should cancel

• You receive duplicate products month after month and feel the box no longer adds value.
• The products do not match your skin type or preferences, despite customization options.
• You have accumulated unopened boxes and do not have time to use the products.
• The monthly charge is stretching your budget, especially when converted to PHP.
• You subscribed through an app store (iOS or Google Play) and want to stop recurring charges there instead.
• Ipsy charged you after you thought you canceled, and you want to prevent it happening again.

Red flags that make cancellation urgent

Some situations demand that you cancel immediately. If you see a charge on your statement that you did not authorize, or if you canceled once but the charge appeared again, treat that as a red flag. If you have changed your payment method or closed your card and Ipsy still charged an old card on file, that is another urgent signal. Stopee advises you to cancel now and dispute the charge with your bank or wallet provider if the unauthorized billing already happened.

How to cancel ipsy before the 25th deadline

The exact cancellation process depends on where you subscribed: directly through the Ipsy website, through the iOS App Store, or through Google Play. Each path has different steps and different deadline rules.

Cancel ipsy via the website

If you signed up directly at ipsy.com, the fastest cancellation path is through your online account. Follow these steps exactly, and take a screenshot after each major step so you have proof of cancellation.

1. Open your web browser and go to ipsy.com.
   • If you are not logged in, enter your email and password to access your account.
2. Click your profile icon or account menu in the top-right corner of the page.
   • You should see an option labeled Account, Settings, or Membership. Click it.
3. Look for a section that shows your active subscription or membership status.
   • This section usually displays your plan name (e.g., "Ipsy Original" or "Ipsy Extra"), your next billing date, and a View Membership or Manage Subscription button.
4. Click the View Membership button.
   • A new page opens showing your full membership details, including your plan, billing date, and any upcoming charges.
5. Scroll down to find the Cancel Membership button.
   • This button is usually red or highlighted to distinguish it. Do not confuse it with a "Pause" or "Skip" option if those appear.
6. Click Cancel Membership.
   • Ipsy may ask you to confirm your identity or select a reason for cancellation. Answer the prompts truthfully.
7. Review the cancellation summary.
   • Ipsy will show you a confirmation message stating that your membership is canceled effective immediately or at the end of your current billing cycle. Read this carefully to confirm the exact date.
8. Click Confirm Cancellation or Yes, Cancel My Membership to finalize.
   • Wait for the page to load completely. Do not close the browser until you see a final confirmation message.
9. Screenshot the final confirmation page.
   • This screenshot proves that you completed the cancellation. Save it to your phone or cloud storage immediately.

Pro tip: If you cancel before the 25th at 11:59 PM Pacific Time, you typically will not be charged for the next month. However, if you cancel after that deadline, the charge may still process, and you will need to request a refund through customer support.

Cancel ipsy via the iOS app store

If you subscribed through your iPhone or iPad using Apple's App Store, you cannot cancel within the Ipsy app itself. Instead, you must manage the subscription through your Apple account. Here is how.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the very top of the Settings menu.
   • You will see options like iCloud, Media & Purchases, and Subscriptions.
3. Tap Subscriptions.
   • A list of all active subscriptions tied to your Apple ID appears.
4. Find Ipsy in the subscription list and tap it.
   • You will see your plan name, renewal date, and current price in PHP.
5. Tap Cancel Subscription.
   • Apple will ask you to confirm. Select Confirm.
6. Take a screenshot showing the canceled status.
   • The subscription list should now show that Ipsy access ends on a specific date. That proves the cancellation worked.

Warning: Do not uninstall the Ipsy app immediately after canceling. Uninstalling the app does not cancel the subscription. You must complete the steps above through Apple Settings.

Cancel ipsy via google play

If you subscribed through an Android phone or tablet using the Google Play Store, you manage the subscription through Google Play, not through the Ipsy app.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
   • A menu appears with options including "Manage subscriptions" or "Payments and subscriptions".
3. Tap Manage subscriptions.
   • You see a list of all active subscriptions linked to your Google account.
4. Find Ipsy and tap it.
   • The subscription details page opens, showing your plan, price, and next renewal date.
5. Tap Cancel subscription.
   • Google Play may ask you why you are canceling. Select a reason or skip this step.
6. Confirm the cancellation when prompted.
   • A confirmation message appears stating the date your subscription ends.
7. Take a screenshot of the confirmation.
   • Keep this as proof that you canceled through Google Play.

Pro tip: Google Play cancellations usually take effect immediately, meaning you will not be charged on your next renewal date. However, if you cancel after a charge has already processed, you will need to request a refund separately.

What happens after you cancel ipsy

Cancellation is not the end of the story. Understanding what comes next helps you avoid surprises and confirms that your cancellation actually stuck.

Immediate aftermath

When you complete the cancellation process, Ipsy usually grants you access to your account and any remaining balance until the end of your current billing period. If you paid for a monthly plan on, say, the 10th of the month, and you cancel on the 20th, you typically keep access until the end of that month. You will not be charged again after that date.

Check your email within 24 hours. Ipsy should send a cancellation confirmation email to the address linked to your account. If you do not receive one, log back into your account and verify that the membership status shows "Canceled" rather than "Active." If it still shows "Active," contact Stopee's resources or attempt the cancellation again before the 25th deadline.

Check your bank or wallet statement

Wait 3 to 5 business days after your cancellation to see whether a fresh charge appears. Log into your bank app or e-wallet (GCash, Maya, or your credit card issuer) and search for any new Ipsy transaction. If no charge appears by day 5, your cancellation worked.

If a charge does appear after you canceled, take screenshots of the transaction and your cancellation confirmation email. You will need both to file a dispute or initiate a refund request.

Refund rights and how to claim them

If Ipsy charged you after you canceled, or if you want a refund for an unused box, you have consumer protections under Philippine law.

Your rights under the consumer act of the philippines

Republic Act No. 7394, the Consumer Act of the Philippines, protects you against unfair or deceptive business practices. Specifically, Section 10 grants you the right to be protected against unfair or unscrupulous acts or practices by suppliers, manufacturers, or merchants. If Ipsy continued to charge you after you submitted a valid cancellation request, that constitutes an unfair practice.

Additionally, Section 52 of the same act gives you the right to a refund if the goods do not conform to what was promised or advertised. If you received a damaged box, items that were clearly expired, or products that were used or counterfeited, you have grounds to request a refund.

How to request a refund directly from ipsy

Before escalating to a regulator, try to resolve the issue with Ipsy customer support first. Send an email to Ipsy's support team with the subject line "Refund Request for Unauthorized Charge" or "Refund Request for [Your Order Number]."

In your email, include:

• Your Ipsy account email address.
• The date you submitted your cancellation request and screenshots of the confirmation.
• The date the unauthorized charge appeared on your statement.
• A clear explanation of why you deserve a refund (e.g., "I canceled before the 25th deadline but was still charged on [date].").
• A copy of your bank or wallet transaction showing the charge in question.

Ipsy typically responds within 7 to 10 business days. If they approve your refund, the amount will be credited back to your original payment method within 5 to 10 business days after approval.

Escalate to the national telecommunications commission or bureau of trade regulation and consumer protection

If Ipsy refuses to refund you within 30 days of your request, or if their response is dismissive, you can file a formal complaint with the Bureau of Trade Regulation and Consumer Protection (BTRCP), which operates under the Department of Trade and Industry (DTI) in the Philippines. Stopee recommends gathering all evidence before filing:

• Screenshots of your cancellation confirmation.
• Copies of your bank or e-wallet statements showing the disputed charge.
• Email correspondence with Ipsy support (if any).
• A written timeline of events (e.g., "Canceled on August 20, 2024; charged on August 26, 2024").

Visit the DTI BTRCP website or contact them directly to file a complaint. The DTI has the authority to impose penalties on companies that violate the Consumer Act of the Philippines and can order refunds on your behalf.

Common cancellation mistakes and how to avoid them

Cancellation sounds simple, but many subscribers stumble because they miss a deadline, confuse features, or do not save proof. Stopee hears from consumers every week who thought they had canceled successfully only to see a charge appear weeks later.

Mistake 1: clicking "Skip" instead of "Cancel"

Ipsy offers a Skip This Month option that pauses your shipment for one billing cycle but keeps your subscription active. New subscribers often click "Skip" thinking it cancels the membership, then get surprised by a charge the next month. Skip is not cancellation. To actually cancel, you must click Cancel Membership explicitly.

Mistake 2: canceling via the app instead of the website

If you subscribed directly through ipsy.com (not through the App Store or Google Play), canceling through the Ipsy mobile app might not work reliably. Always cancel via the website at ipsy.com to ensure the system processes your request correctly.

Mistake 3: assuming your cancellation worked without confirming

You click the button, the page refreshes, and you assume you are done. But the page might not have fully loaded, or an error might have occurred silently. You must see a final confirmation message that explicitly states your membership is canceled. If you see anything less than that, return to your account and try again.

Mistake 4: canceling after 11:59 PM PT on the 25th

This is the easiest mistake to make from the Philippines because of the time zone gap. If you cancel on the evening of the 25th in Manila, it might already be early morning on the 26th in California, past the deadline. Cancel by the 20th or 21st of each month to give yourself a buffer.

Mistake 5: not saving proof of cancellation

Screenshots are your insurance policy. Without them, Ipsy support can claim they have no record of your cancellation request, and your bank may refuse to dispute the charge. Save at minimum:

• The cancellation confirmation page.
• The email confirmation Ipsy sends you.
• A photo of your phone showing the date and time (to prove when you canceled).

Store these files in a cloud service (Google Drive, OneDrive, or iCloud) so they survive a phone reset or loss.

Practical cancellation checklist

Use this checklist before and after you cancel to ensure nothing falls through the cracks.

Why stopee exists and how to use it

Canceling online subscriptions should be straightforward, but many companies make it difficult on purpose. Dark patterns, deliberately confusing interfaces, and vague cancellation windows trap consumers into unwanted charges every day. Stopee exists to clarify exactly how to cancel subscriptions and to empower you with the knowledge to avoid traps.

Stopee has helped thousands of consumers cancel subscriptions like Ipsy, Disney+, Spotify, and countless others by providing step-by-step instructions, legal guidance, and refund strategies tailored to your country and situation. If you struggle with any other subscriptions, return to Stopee to find the same clear, direct guidance you found here.

Ipsy cancellation address for written cancellation requests

Although online cancellation is fastest, you have the right to cancel in writing. Mail a letter to:

Personalized Beauty Discovery, Inc. (doing business as IPSY Industries)
San Mateo, California
United States

Include your full name, email address, account number (if you have it), and a clear statement: "I request immediate cancellation of my Ipsy membership effective today." Send it via registered mail so you have proof of delivery. Allow 10 to 14 business days for processing.

Pro tip: Written cancellation is slower and harder to track than online cancellation, so use it only if online methods fail or if you want a backup paper trail for a formal dispute.

Final thoughts: take action today

If you have decided to cancel Ipsy, the time to act is now. The 25th of each month arrives faster than you think, and one missed deadline means another month of charges. Use the exact steps provided here, save screenshots as you go, and monitor your bank statement for the next 5 days.

If Ipsy charges you after a valid cancellation, dispute the charge with your bank or wallet provider and reference the Consumer Act of the Philippines. You have legal backing, and Stopee encourages you to use it if the company refuses to refund you.

Remember: canceling is your right, not a privilege Ipsy grants you. You control your money and your subscriptions. Stopee has helped thousands of consumers take back that control, and these tools and steps are yours to use whenever you need them.