Manage Justfab

How to cancel your justfab VIP membership in canada: step-by-step guide

Understanding justfab and why you might want to cancel

Justfab operates as an online fashion retailer built around a monthly VIP membership model that offers discounted pricing, monthly VIP credits (up to $80 CAD value), and early access to exclusive collections. You pay a monthly fee in USD (which converts to Canadian dollars, plus potential shipping charges) and receive the option to shop, skip a month without penalty, or cancel altogether. Many Canadian members join for the initial savings but find themselves reconsidering the subscription after a few months. At Stopee, we understand that membership fatigue is real, and you deserve to cancel without friction or hidden obstacles.

Justfab pricing and what you're actually paying

Your membership cost and features matter when deciding whether to stay or leave. Here is what the VIP plan includes:

The catch: you pay in USD, which means currency conversion fees apply on top of the base price. Shipping to Canada also adds cost. If you are not actively using your monthly credits or finding the monthly spend exceeds your budget, cancellation becomes the smarter choice.

Your consumer rights as a canadian member

Canada's consumer protection laws give you solid ground to cancel subscriptions and dispute unfair billing. Know your rights before you attempt cancellation.

Distance selling and cooling-off periods

Most Canadian provinces regulate distance contracts (online purchases) and provide a statutory cancellation window, typically 10 days for certain transaction types. Justfab's 14-day return policy on products exceeds this minimum. More importantly, if Justfab fails to honor your cancellation request or continues billing you after you have explicitly cancelled, you have the right to escalate beyond the company to provincial consumer protection authorities and your provincial attorney general's office.

Automatic renewal laws

Canadian law prohibits merchants from charging you for an automatic renewal without clear consent and without making cancellation easy. If Justfab makes cancellation deliberately difficult or fails to honor your cancellation, that violates unfair billing practices. You can file complaints with your provincial consumer protection agency, the Better Business Bureau, or your credit card issuer. Stopee recommends documenting every cancellation attempt (dates, times, agent names, email confirmations) so you have proof if you need to escalate.

How to cancel your justfab membership

You have four reliable methods to cancel your VIP membership, each with its own advantage. Choose the one that fits your comfort level and need for proof.

Method 1: cancel online via your account

This is the fastest and most convenient route for most Canadian members. You can manage your subscription directly without speaking to anyone.

1. Go to justfab.com and sign in with your email and password.
2. Navigate to My Account or My VIP (location varies by account layout).
3. Look for a Manage VIP, Subscription Settings, or Cancel VIP button.
4. Click it and follow the on-screen prompts. You may see a retention offer; decline it if you are certain.
5. Confirm your cancellation. You should receive an on-screen confirmation and an email receipt.
6. Pro tip: Screenshot the confirmation email and save it to your files. This is your proof of cancellation.

Method 2: contact customer service by phone

If you prefer speaking to a human or encounter a technical issue on the website, call Justfab's Canadian customer service line directly.

1. Call 1-833-224-9248 (toll-free, available 24 hours a day, 7 days a week).
2. Tell the agent you want to cancel your VIP membership immediately.
3. Important: Ask for the agent's name, the time of the call, and request they email you a cancellation confirmation.
4. After the call, send yourself a follow-up email summarizing the call details (agent name, time, what was discussed).
5. Wait for the confirmation email from Justfab. If it does not arrive within 24 hours, call again or use Method 1 (online cancellation).

Method 3: cancel through your app subscription (Google play or apple app store)

If you subscribed to Justfab via an app rather than the website, you must cancel the subscription through your device's app store account, not directly on the Justfab app.

1. For Apple App Store:
   • Open the App Store app on your iPhone or iPad.
   • Tap your profile icon in the top right corner.
   • Select Subscriptions.
   • Find Justfab in the list and tap it.
   • Tap Cancel Subscription and confirm.
2. For Google Play Store:
   • Open the Google Play app on your Android device.
   • Tap your profile icon in the top right corner.
   • Select Payments and subscriptions then Subscriptions.
   • Find Justfab and tap it.
   • Tap Cancel subscription and follow the prompts.
3. Warning: Cancelling through the app does not automatically cancel your web account membership. If you have both, cancel both separately.
4. If charges continue after you cancel through the app, contact Google Play or Apple Support directly to revoke billing access.

Method 4: send registered mail for proof of cancellation

For the strongest proof of cancellation on record, send a written cancellation notice by registered mail with return receipt (raccomandata A/R or equivalent tracked mail service in Canada).

1. Write a simple cancellation letter that includes:
   • Your name and email address associated with your account
   • Your account number (if you have it; your order number works)
   • The date of the letter
   • A clear statement: "I request immediate cancellation of my Justfab VIP membership effective today."
2. Mail the letter to: Justfab LLC, 800 Apollo Street, El Segundo, CA 90245, USA.
3. Use Canada Post Xpresspost International with Signature Confirmation or an equivalent tracked service that provides proof of delivery.
4. Pro tip: Keep the tracking receipt and any signature confirmation. This is your legal evidence that Justfab received your cancellation notice, even if they dispute it later.
5. Allow 7-10 business days for the letter to arrive in California.

What happens immediately after you cancel

Cancellation takes effect right away, but understanding the aftermath prevents confusion and unwanted charges.

When your charges stop

Once your cancellation is processed and confirmed, Justfab stops charging you for the VIP membership going forward. You will not incur another monthly fee. If you cancelled before your billing cycle, the membership ends on that billing date; if you cancelled after, you keep access until the next billing date (read your confirmation email for the exact cutoff date).

What happens to your VIP credits

Any unused VIP credits on your account typically remain visible, but they are no longer usable after cancellation. VIP pricing and perks end immediately. Credits issued by Justfab expire 12 months after they were issued, regardless of membership status. Your account information and order history stay in their system for record-keeping; you can still log in and view past orders, but you lose all VIP benefits.

Access to your account

Your account does not disappear. You retain read-only access to your order history and account details. However, you cannot shop at VIP prices, use VIP credits, or skip upcoming billing cycles (because there are no more cycles). If you want to rejoin later, you can reactivate the membership, though you start fresh with no leftover credits.

Refunds and what you can recover

Cancellation does not automatically refund past membership fees, but you may qualify for refunds on products purchased. Know the difference and how to claim what you are owed.

Membership fee refunds

Justfab does not refund membership charges for months you have already paid. Cancelling ends future charges, but past monthly fees are non-refundable unless you can prove unauthorized billing or a technical error. If you were charged after you cancelled, that is a separate issue that you can dispute.

Product purchase refunds

If you bought products during your membership, you have 14 days from the date you received the order to request a return for a full refund. This is Justfab's standard return window and aligns with Canadian consumer protection minimums.

1. Log into your account and go to Order History.
2. Find the order you want to return and select Return Item.
3. Choose your reason and submit the return request.
4. Follow Justfab's instructions to ship the item back (you may pay return shipping unless it is a defect).
5. Once they receive and inspect the returned item, they process the refund to your original payment method.
6. Timeline: Credit card refunds take up to 5 business days; VIP credit refunds take up to 3 business days.

Disputing unauthorized charges

If you cancelled but Justfab charged you again, or if you see unexplained charges, take action immediately. Stopee advises you to document all charges with screenshots, save all cancellation confirmations, and follow this escalation path:

1. Contact Justfab customer service first (phone or email) and request a refund for the erroneous charge. Keep the support ticket number.
2. If they refuse or do not respond within 7 days, contact your credit card company or bank.
3. File a dispute (called a "chargeback") with your financial institution, citing the cancellation confirmation as evidence.
4. If the charge is from an app store (Apple or Google), contact the app store's support team and report the charge as unauthorized.
5. If Justfab refuses to honor your cancellation or continues billing illegally, file a complaint with your provincial consumer protection agency or the Better Business Bureau.

Common mistakes when cancelling and how to avoid them

Cancellation seems simple, but members often make costly errors that delay or fail entirely. Learn from others' mistakes so you do not repeat them.

Mistake 1: skipping a month instead of cancelling

The "skip month" option is convenient, but it is not cancellation. Your membership remains active. When you skip, Justfab does not charge you that month, but they resume charging the following month automatically. If your goal is to stop all charges, do not use skip; cancel instead.

Mistake 2: only cancelling the app, not the web account

Many members download the Justfab app and never use the website. If you cancel only through the app store, your web account membership stays active and charges continue. You must cancel both separately to be safe.

Mistake 3: assuming the confirmation page means you are done

Seeing an on-screen "cancellation successful" message is not always the end. Charges might still appear on your next billing cycle if the system did not actually process the cancellation. Always wait for a confirmation email, and check your bank statement on your next billing date to confirm no charge appears.

Mistake 4: not saving proof of cancellation

If you delete your confirmation email or lose the agent's name and call time, you lose your evidence if a dispute arises. Screenshot everything, save emails, and write down call details immediately after hanging up.

Mistake 5: ignoring charges after cancellation

If a charge appears after you cancelled, contact Justfab or your bank immediately. Waiting weakens your case and may cost you money. Your bank can reverse unauthorized charges, but time limits apply (usually 60-90 days for disputes).

Checklist: ensure you have cancelled correctly

Before you consider yourself fully cancelled, verify every item on this list:

When to cancel versus when to keep your justfab membership

Cancellation is not always the right answer. Consider this quick comparison to confirm you are making the choice that suits your needs.

Summary and next steps

Cancelling your Justfab VIP membership in Canada is straightforward if you follow the right path. You have four proven methods: online account cancellation (fastest), phone support (safest with documentation), app store cancellation (if you subscribed through an app), and registered mail (strongest legal proof). Each method takes fewer than 10 minutes to initiate, and your charges stop immediately once processed.

Remember to document every cancellation attempt, watch for erroneous charges on your next billing date, and escalate to your bank or provincial consumer protection authorities if Justfab refuses to honour your request. Stopee has helped thousands of consumers cancel unfair subscriptions and recover unauthorized charges by staying organized and persistent. Your cancellation is a consumer right, not a favour the company grants.

If you are still unsure whether to cancel, review the comparison table above and consider whether the membership delivers real value each month. If it does not, cancelling frees up your budget for services you actually use. Canadian consumer law supports your right to cancel automatic renewals easily; Justfab is required to make the process frictionless. If they do not, Stopee and consumer protection agencies stand behind your right to dispute it.

Justfab contact information for escalation:
Justfab LLC
800 Apollo Street
El Segundo, CA 90245
USA
Phone: 1-833-224-9248 (toll-free, 24/7)

Take action today. Cancel with confidence, and let Stopee be your guide through every step of the process.