Manage JustFab

How to cancel JustFab: your step-by-step guide to ending your membership

Understanding JustFab and why you might want to cancel

JustFab is a United States-based fashion membership program offering shoes, clothing, handbags, and accessories through a recurring monthly VIP arrangement. The service charges a fixed monthly fee in exchange for exclusive discounted pricing and a promotional monthly credit you can use toward purchases. If you're reading this, you've likely experienced frustration with unexpected charges, confusion over billing windows, or simply realized the membership no longer fits your shopping habits.

You're not alone. At Stopee, we've helped thousands of consumers navigate exactly this situation with JustFab and similar subscription services. Many members report that they intended to cancel but were hit with surprise charges, or found the process confusing enough that they gave up trying. The good news is that cancellation is absolutely achievable once you know the exact steps and timing rules.

How JustFab's membership and billing structure works

Your JustFab membership operates on a monthly cycle with a critical billing window you must understand. You are charged a recurring monthly fee, currently $49.95, which includes a promotional VIP credit for that month. Here's the key: you have a narrow window early in each month, typically between the 1st and 5th, to take action and avoid being charged.

Your VIP credit either expires or carries forward under program terms, usually within 12 months of issuance. If you don't use or skip your monthly credit, you still get charged unless you opt out before that window closes. This timing rule is where most cancellations go wrong, and Stopee's research shows it's a primary source of post-cancellation billing disputes.

Common reasons customers cancel

You may be cancelling because you're not using your monthly credit, because the $49.95 fee doesn't align with your budget, or because you feel locked into a billing cycle you didn't fully understand when you signed up. Some members cancel after discovering they can shop similar items at lower prices without the membership commitment. Others cancel because they've had repeated billing problems or felt the company didn't honor their previous cancellation requests.

Whatever your reason, Stopee recognizes that your decision to leave deserves a clean, documented process. You have consumer rights in this situation, and you should know what they are before you proceed.

Your consumer rights and what federal law protects you

The Telemarketing Sales Rule (TSR), enforced by the Federal Trade Commission (FTC), establishes clear protections for you when you cancel a negative option (recurring billing) service like JustFab. These rights are non-negotiable and the company must honor them.

What the FTC requires from JustFab

JustFab must provide you with clear cancellation instructions and must honor your cancellation request promptly. The company is required to confirm your cancellation and send that confirmation to the email address or mailing address you have on file. You have the right to cancel as easily as you signed up, and the company cannot require you to jump through multiple hoops or contact you via phone if you initiated cancellation online.

Most importantly, JustFab cannot bill you after receiving your valid cancellation request. If you cancel on the 3rd of the month before that month's charge date, you should not be charged for that month. If you are charged after you've cancelled, you have the right to dispute that charge with your credit card company or bank. You can also file a complaint with the FTC if the company fails to honor your rights.

How to escalate if JustFab refuses to cancel

If you cancel and JustFab continues to bill you, or if the company claims it never received your cancellation request, you have escalation options. Document everything: save screenshots of your cancellation request, emails confirming the action, and transaction records showing unauthorized charges. You can file a dispute directly with your credit card company or bank; most will reverse unauthorized charges within 30 to 60 days. You can also file a complaint with the Federal Trade Commission at ReportFraud.ftc.gov, which tracks patterns of company misconduct and can lead to formal action.

Stopee recommends keeping all documentation for at least 12 months after you cancel, especially if you experience continued billing. This paper trail is your leverage if disputes arise.

Three proven methods to cancel your JustFab membership

You have three primary channels to cancel JustFab: online through your account, by phone with customer service, or by certified mail to the company's headquarters. Each method has advantages and risks; we'll walk you through all three so you can choose the approach that works best for you.

Method 1: cancel JustFab online through your account settings

The online method is the fastest and leaves a digital record of your request, which protects you in disputes. Here's exactly how to do it:

1. Log into your JustFab account using your email and password.
   • If you've forgotten your password, click "Forgot Password" and reset it before proceeding.
2. Navigate to your Account Settings (usually found in a menu labeled "My Account" or your profile icon in the top-right corner).
   • Look for a section labeled "Membership," "Subscription," or "Membership Status."
3. Click on "Membership Status" or "Cancel Membership."
   • The platform will show your current membership status and billing information.
4. Select "Cancel Membership" or the equivalent option.
   • The system may ask you to confirm your reason for cancelling; this feedback is optional but note that choosing "too expensive" or "not using it" strengthens your position if billing disputes arise later.
5. Confirm your cancellation by clicking "Yes" or "Confirm Cancellation."
   • You should immediately receive an on-screen confirmation message.
6. Take a screenshot of the confirmation screen and save it to your computer or phone.
   • Write down the date, time, and confirmation number if one appears.
7. Check your email (including spam and promotions folders) for a confirmation email within 24 hours.
   • Pro tip: If you don't receive a confirmation email within 24 hours, follow up with phone support immediately to verify the cancellation was processed.

Warning: Do not assume your cancellation is complete just because you saw an on-screen message. The confirmation email is your proof. If it doesn't arrive, contact customer service right away to get written confirmation before the next billing cycle.

Method 2: cancel JustFab by phone

Phone cancellation gives you the opportunity to ask questions in real time, but it creates less of a written record. If you choose this route, take detailed notes during the call.

1. Call JustFab customer service at 1-866-337-0906 (available 24/7).
   • Alternative number: 1-833-224-9248
2. Have your account email address and the phone number associated with your account ready before you call.
   • The representative will use this information to pull up your account.
3. Clearly state: "I want to cancel my membership effective immediately."
   • Avoid vague language like "I might want to cancel" or "I'm thinking about cancelling." Be direct and use the word "cancel."
4. Listen for the representative to confirm the cancellation date and billing status.
   • Ask: "Will I be charged again?" and "When does the cancellation take effect?"
5. Request a confirmation number or reference number for the cancellation.
   • Write this number down immediately, along with the representative's name (if provided), the date, and the exact time of the call.
6. Ask the representative to send you a confirmation email.
   • If they say it will be sent automatically, note that and check for it within 24 hours.
7. After the call, send yourself a text message or email summarizing the call: date, time, representative name, confirmation number, and what was discussed.
   • Pro tip: If your phone allows call recording and you're in a state where two-party consent applies, let the representative know you're recording. Many reps confirm cancellation more carefully when they know the call is recorded.

Warning: Phone-only cancellations leave room for dispute. The company might later claim you never called, or that you asked to pause rather than cancel. This is why the confirmation email is critical-it's your safety net.

Method 3: cancel JustFab by certified mail

Mail is the most formal method and creates an unquestionable paper trail. Use this method if you want maximum legal protection or if the company has failed to honor previous online or phone cancellations.

1. Compose a cancellation letter on plain paper or in an email draft (you'll print it).
   • Include your full name, account email address, phone number, and the date of the letter.
   • Write: "I am requesting immediate cancellation of my JustFab membership effective [today's date]. Please confirm this cancellation in writing and ensure no further charges are applied to my account."
   • Do not include your credit card number or bank details-JustFab already has this on file.
2. Print the letter and sign it in blue or black ink.
   • Blue ink is visibly more authentic than black if you need to reference this later in a dispute.
3. Place the signed letter in an envelope and address it to:
   • JustFab Customer Service
     800 Apollo Street
     El Segundo, CA 90245
     USA
4. Go to your local post office and send the letter via USPS Certified Mail with Return Receipt Requested.
   • This costs approximately $8 to $10 and gives you tracking confirmation and proof of delivery.
5. Keep the Certified Mail receipt and tracking number.
   • Take a photo or scan both the receipt and the Return Receipt when it arrives back at your address.
6. Wait 7 to 10 business days for delivery, then monitor your account for confirmation.
   • You should receive written acknowledgment from JustFab within 14 days.
7. If you don't receive a response, follow up with a phone call referencing your certified mail date and tracking number.
   • Pro tip: Combine methods for maximum protection. Send certified mail and follow up with a phone call the day after it's delivered.

Critical timing: when to cancel to avoid charges

Timing is everything with JustFab, and this is where Stopee sees the most cancellation failures. You must act within your billing window to prevent the next month's charge.

The billing window and why it matters

Your billing cycle runs on a monthly basis. Between the 1st and 5th of each month, JustFab opens a window for you to take action: either use your VIP credit for that month's purchase, skip the credit (without being charged), or cancel entirely. Once the 5th of the month passes, the system locks in and charges your payment method for that month's $49.95 membership fee.

If today is the 1st through the 5th of the month, you can cancel or skip your credit and avoid being charged this month. If today is the 6th or later, you will be charged on the next scheduled billing date (usually within the first 10 days of the month). You cannot retroactively cancel to avoid a charge that has already processed.

Calculate your next charge date

Log into your JustFab account and look for your billing or membership details page. This page displays your next billing date. Count backward from that date: if your next billing date is 10 days or more away, you still have time to cancel and avoid that charge. If it's 5 days or fewer, act immediately-the window is closing.

Pro tip: Set a phone reminder for the 1st of next month to review whether you want to continue the membership. This habit prevents you from autopilot charges.

What happens after you cancel

Cancellation itself is just the start. Understanding what comes next protects you from surprise charges and helps you respond quickly if something goes wrong.

Your account status after cancellation

Once you cancel, your membership ends immediately or on the date specified in the confirmation. You lose access to VIP pricing on future purchases, and any unused VIP credit typically expires (per your membership terms). You can still log into your JustFab account to view your order history, but you cannot make new purchases as a member or use any remaining credits.

You should receive a cancellation confirmation email within 24 hours. This email will state the cancellation date and confirm that no further charges will be applied. Keep this email indefinitely; it's your primary proof of cancellation.

Monitoring your account after cancellation

Watch your credit card or bank statement closely for the next 60 days. Look for any charges from JustFab or similar merchants (sometimes recurring charges appear under parent company names). If you see a charge after your cancellation confirmation date, contact your bank immediately to dispute it. Most banks reverse unauthorized recurring charges within 30 to 60 days.

Stopee recommends checking your account weekly for the first month after cancellation, then monthly for three months. This vigilance catches billing errors early and gives you documentation if you need to escalate.

Refunds and what you can recover

Refunds depend on timing and whether you already paid for the month of cancellation. Understanding your options protects you from losing money.

Refund eligibility

If you cancel before the billing window closes (typically by the 5th of the month), you should not be charged that month, so no refund is necessary. If you cancel after the charge has already processed, you may be eligible for a refund or credit back to your payment method. JustFab's refund policy should state whether refunds are processed automatically or require a manual request.

Contact customer service and explicitly ask: "I was charged on [date] and cancelled on [date]. Am I eligible for a refund?" Get the answer in writing via email. If the company says you're not eligible, clarify why-sometimes unused VIP credits can be applied to offset the charge, or the refund may be processed as a store credit instead of money back to your card.

Disputing charges with your bank

If JustFab refuses to refund you and you believe the charge was unauthorized or made after a valid cancellation, dispute the charge directly with your credit card company or bank. You have the right to do this even if JustFab claims the charge was valid. The bank will investigate, and if your documentation (cancellation confirmation, screenshots, certified mail receipts) is clear, they will likely reverse the charge.

Pro tip: When you dispute a charge, upload every piece of documentation you have: cancellation emails, screenshots, bank statements showing the charge, and any communication from customer service. The more evidence you provide, the faster the bank resolves the dispute in your favor.

Common mistakes that prevent successful cancellation

Cancelling a subscription should be simple, but preventable mistakes often derail the process. Stopee has reviewed hundreds of cancellation disputes, and patterns emerge-patterns you can avoid.

Mistake 1: cancelling after the billing window closes

You submit a cancellation request on the 8th of the month, but JustFab has already charged you for the month on the 1st. The company tells you the cancellation is processed, but that charge stays on your account. You assumed cancellation meant an immediate refund; it didn't. The lesson: always act within the 1st through 5th window if you want to avoid the upcoming month's fee.

Mistake 2: using unclear language or relying on "skipping" your credit

You click "Skip this month's credit" thinking this stops your membership. It doesn't. Skipping the credit just delays when your credit gets used; it doesn't cancel the service. You get charged again the next month and assume the company ignored your request. Always use the explicit "Cancel Membership" button or state the word "cancel" clearly when you call.

Mistake 3: not saving cancellation confirmation

The system shows a confirmation screen, you see the message disappear, and you assume it's done. You don't take a screenshot, and no email arrives. Three weeks later, you're charged again. When you contact support, they have no record of your cancellation request. You have no proof you tried to cancel. Always document: screenshot, email confirmation, and notes. These are your evidence if disputes arise.

Mistake 4: assuming a phone call is complete cancellation

You call customer service, speak to a representative, and believe the job is done. The rep doesn't send a confirmation email. A month later, you're charged again. The company claims you only asked to pause, not cancel. Phone calls alone don't protect you because there's no written record both parties can reference. Always request written confirmation, whether by email or certified mail.

Mistake 5: not checking your statement after cancellation

You cancel, receive a confirmation, and forget about it. You don't check your bank statement for weeks. When you finally notice a charge, it's been 45 days, and disputing it becomes harder (banks have tighter windows for some transaction types). Check your statement weekly for the first month after cancellation. Catch errors early.

Comparison: cancel now vs. keep your membership

Before you finalize cancellation, consider whether keeping the membership makes financial sense in your specific situation. This table compares the true costs and benefits based on actual usage patterns.

Signs you should cancel now

Cancel immediately if you haven't made a purchase in three months, if the monthly fee exceeds what you typically spend on shoes and accessories, or if you feel confused or frustrated by the billing process. Membership should add value, not stress.

Reasons to keep membership

Keep the membership if you regularly shop JustFab and use your monthly credit, if you value the VIP pricing enough to offset the $49.95 fee, or if you have a large unused credit balance that you plan to redeem soon. Calculate it: if you spend $100 or more per month on shoes and handbags, VIP pricing likely saves you money. If you spend less, cancel.

Your checklist before and after cancellation

Use this checklist to ensure you've taken every step to protect yourself. Print it, check off each item, and keep it with your cancellation documentation.

Before you cancel

• Write down today's date and your account email address.
• Check what day of the month it is (target: 1st through 5th).
• Log into your account and screenshot your current membership status and next billing date.
• Decide which cancellation method you'll use (online, phone, or mail).
• If using mail, print and sign your cancellation letter.
• Have your confirmation number or reference information ready before calling or mailing.

Immediately after cancellation

• Take a screenshot of any confirmation page shown to you.
• Write down the date and time of your cancellation attempt.
• Note the name of the customer service representative (if applicable).
• Save the confirmation number or reference code provided.
• Check your email for a cancellation confirmation within 24 hours.
• If using certified mail, save the receipt and tracking number.

For the next 60 days

• Check your email weekly for communications from JustFab.
• Review your credit card or bank statement weekly for unexpected charges.
• Note the date of your next expected billing date (from your original account info).
• If that date passes with no charge, your cancellation likely succeeded.
• If you are charged, contact your bank immediately to dispute.
• Document all communication with JustFab or your bank about the charge.

How stopee helps you take control

Cancelling a subscription should never require this much planning, but the reality is that many companies make it deliberately hard. Stopee exists because you deserve clarity, support, and your money back. At Stopee, we've helped thousands of consumers cancel JustFab, understand their rights, and resolve billing disputes that companies hoped would go unnoticed.

Our guides are built on real cancellation data, consumer complaints, and FTC enforcement actions. We don't work for JustFab or any subscription company; we work for you. That independence means our advice is honest, practical, and centered entirely on your success.

Whether you're cancelling JustFab today or exploring whether you should, Stopee is here to walk you through each decision with the same clarity and empathy you're reading right now. You have options, you have rights, and you have a clear path forward.

Contact information and mailing address

If you need to reach JustFab or send formal cancellation requests, use the information below. Keep this information with your cancellation documentation.

Phone and online support

• Customer Service Phone: 1-866-337-0906 (available 24/7)
• Alternative Phone: 1-833-224-9248
• Online: Log into your JustFab account and navigate to Account Settings → Membership Status
• Live Chat: Available through the JustFab website during posted hours

Mailing address for formal requests

JustFab Customer Service
800 Apollo Street
El Segundo, CA 90245
United States

Use this address for certified mail cancellation requests, formal complaints, or documentation you need to keep for disputes.

Federal trade commission escalation

If JustFab fails to honor your cancellation or continues billing you after you've cancelled, you can file a complaint with the FTC at ReportFraud.ftc.gov. The FTC enforces the Telemarketing Sales Rule and takes patterns of company misconduct seriously. Your complaint becomes part of the public record and may trigger formal investigation if multiple consumers report similar issues.

Your path to cancellation is clear. Stopee has guided you through every method, every timing risk, and every protection you have under consumer law. You now have more knowledge than most consumers who cancel recurring memberships. Act confidently, document everything, and know that you're protected. The membership ends when you decide it ends-not when the company decides it benefits from keeping you charged.