Manage Myprotein

How to cancel your myprotein subscription and reclaim your money

What myprotein is and why you might want to cancel

Myprotein is an international sports nutrition and supplement retailer that ships protein powders, vitamins, fitness snacks and related wellness products to Canadian customers through its Canadian storefront. You may have purchased a one-off order, set up recurring shipments, or bought through a mobile app. If your circumstances have changed, your fitness goals have shifted, or you simply want to pause your subscription, you have clear cancellation options available to you. Stopee has helped thousands of Canadian consumers navigate these processes with confidence and clarity.

Understanding your situation

Before you cancel, it helps to know exactly what you're cancelling. Are you stopping a single order that hasn't shipped yet? Pausing a recurring subscription? Or returning a product after delivery? Your answer determines which cancellation method you use and whether you're entitled to a full refund. Stopee recommends you gather your order confirmation email and payment receipt right now so you have proof of purchase when you need it.

The importance of acting quickly

Timing matters. If you cancel while your order is still in warehouse processing, you can stop the shipment entirely and receive a full refund. Once Myprotein has packed and shipped your order, your cancellation options change, and you'll need to follow the returns process instead. The sooner you act, the simpler your cancellation becomes.

Your consumer rights in canada under federal and provincial law

Canadian consumer protection law gives you specific rights when buying online from retailers like Myprotein. Understanding these rights empowers you to stand firm if the company resists your cancellation or refund request.

Distance sales and cooling-off periods

Canada's Competition Act and provincial consumer protection legislation recognize distance sales (online purchases) as a distinct category. While Myprotein does not prominently advertise a 14-day cooling-off period on its Canadian website, many provinces-including Ontario, British Columbia, and Alberta-provide statutory consumer protections for distance sales. These protections may include a right to cancel within 14 days of receiving goods, even if you've changed your mind. Stopee advises you to check your provincial legislation; if you live in Ontario, visit the Consumer Protection Act website. If you live in British Columbia, consult the Business Practices and Consumer Protection Act. Alberta residents should review the Fair Trading Act.

What this means for your myprotein cancellation

If Myprotein refuses to honour your cancellation request and your province recognizes a statutory cooling-off period, you have a legal lever. You can cite your provincial law when you escalate your complaint to Myprotein's customer service or to your provincial consumer protection office. Document everything: your order number, the date you requested cancellation, the date you received the goods, and every email exchange. This paper trail protects you if the dispute goes further.

Cancellation methods by platform

Myprotein operates across multiple platforms, and each has its own cancellation route. Here's how to cancel no matter where you purchased.

Cancelling web orders on ca.myprotein.com

Most Canadian customers buy directly from the Myprotein Canada website. This method is the fastest and most transparent.

1. Log in to your account at ca.myprotein.com using your email and password.
   • If you've forgotten your password, click "Forgot password" on the login page and follow the email reset link.
2. Navigate to the My Account section in the top right menu.
   • Look for "Account" or "My Orders" in the dropdown.
3. Find the order you want to cancel in the Orders section.
   • Locate the order by date or order number (it appears in your confirmation email).
4. Check the order status. If it shows "Processing" or "Pre-fulfillment," you can cancel online.
   • Warning: If the status shows "Shipped" or "Out for delivery," you cannot cancel here. Skip to the returns process instead.
5. Click the Cancel Order button next to your order.
   • Myprotein will ask you to confirm. Select your reason for cancellation (optional but helpful).
6. Confirm the cancellation and wait for an email receipt within 2 hours.
   • Pro tip: Screenshot this confirmation or forward the email to yourself as backup.

Cancelling subscriptions and recurring orders

If you've signed up for Myprotein's subscription or auto-replenishment service, you must cancel the subscription separately from any individual order.

1. Log in to ca.myprotein.com and go to My Account.
   • Look for a "Subscriptions" or "Recurring Orders" section (not all accounts will have this if you haven't set up auto-delivery).
2. Find the subscription you want to cancel and select Manage Subscription or View Details.
   • This page shows your delivery frequency, next shipment date, and payment amount.
3. Click Cancel Subscription or Pause Subscription.
   • Pro tip: If you only want to skip one delivery, choose "Pause" instead. You can resume later if you change your mind.
4. Confirm your reason for cancellation if prompted.
   • Myprotein may offer a discount to keep you as a customer. You can accept or decline.
5. Wait for a confirmation email with your cancellation effective date.
   • Your subscription will stop after this date, and no further charges will occur.

Cancelling purchases made through apple app store or google play

If you bought a Myprotein product or subscription through your phone's app store, you must cancel through that store's account settings, not through Myprotein directly.

1. For Apple App Store (iPhone or iPad):
   • Open the App Store app and tap the profile icon in the bottom right.
   • Tap Subscriptions.
   • Find the Myprotein subscription and tap it.
   • Tap Cancel Subscription and confirm.
2. For Google Play (Android):
   • Open Google Play and tap your profile icon in the top right.
   • Tap Payments and subscriptions.
   • Tap Subscriptions.
   • Find the Myprotein subscription and tap it.
   • Tap Cancel subscription and confirm.
3. Contact Myprotein Canada customer service if the app store cancellation doesn't take effect within 24 hours.
   • Send a screenshot of your cancellation confirmation from the app store with your request.

Cancelling by registered mail

If you prefer a paper trail or need proof of delivery, you can cancel by sending a signed letter to Myprotein Canada via registered mail.

1. Write a clear cancellation letter that includes:
   • Your full name and email address associated with your Myprotein account.
   • Your order number(s) or subscription ID (found in your confirmation email).
   • The date you want to cancel effective.
   • A short reason (optional).
   • Your signature.
2. Print and sign the letter.
   • Pro tip: Keep a photocopy for your records.
3. Use Canada Post Registered Mail (Signature on Delivery) to send your letter.
   • This service costs roughly $15-$18 and provides proof that Myprotein received your letter on a specific date.
   • Warning: Do not use regular mail; you'll have no proof of delivery if there's a dispute.
4. Include your order or subscription details in the letter so Myprotein can quickly identify and cancel your account.
   • Send to the Myprotein Canada customer service address listed at the end of this guide.
5. Keep your Canada Post receipt and tracking number until the cancellation is complete.
   • Myprotein should respond within 5-7 business days of receiving your letter.

What happens after you cancel

Cancelling your Myprotein order or subscription isn't the end of the process. Here's what to expect in the days after you hit the cancel button.

Your account and order history

Myprotein keeps your account active and your order history visible after cancellation. You can still log in to your account, view past orders, and access your profile information. This is by design; Myprotein retains your data for record-keeping, refund processing, and customer service purposes, as explained in their privacy policy. Your account won't be deleted unless you request a full data deletion, which is a separate process.

Refund timelines and payment methods

If you cancelled before the order shipped, Myprotein processes refunds to your original payment method within 5-10 business days. If you paid by credit card, the refund appears as a credit on your card statement. If you used a debit card, the refund may take an extra 2-3 days to clear. Pro tip: Check your bank account or credit card statement after 10 business days; if the refund hasn't appeared, contact Myprotein immediately with your order number and cancellation confirmation.

Subscription cancellation and final charges

When you cancel a subscription, Myprotein stops charging you immediately. However, if your next delivery was scheduled to ship within 24 hours of your cancellation request, the order may still process before the cancellation takes effect. If you're charged after you believed you cancelled, contact Myprotein customer service with your cancellation confirmation email and request a reversal. Most disputes are resolved within 2-3 business days.

Refund eligibility and what you should expect

Not every cancellation qualifies for a full refund. Your refund amount depends on the order status and reason for cancellation.

Full refund scenarios

You receive a full refund (100% of the order total) when you cancel before Myprotein enters your order into fulfillment. This means the order is still in the warehouse and hasn't been packed or shipped. Your cancellation confirmation email will state the refund amount and estimated processing time.

Partial refund or restocking fee scenarios

If your order has already shipped but hasn't been delivered, or if you received it and want to return it, Myprotein's Returns Policy may apply a restocking fee (typically 15-20% of the order value) depending on the product condition. Opened or used supplements cannot be returned for refund due to health and safety regulations. Follow Myprotein's official Returns Policy on ca.myprotein.com for the most current terms; Stopee recommends you review this before you initiate a return.

Myprotein's transparency gap on provincial rights

Myprotein Canada's website does not clearly state a statutory 14-day cooling-off period for change of mind, even though many Canadian provinces provide this right. If Myprotein refuses a refund citing their Returns Policy, and your province's consumer protection law grants you a 14-day right, you have grounds to escalate. Document your request and escalate to Myprotein Canada's manager or your provincial consumer office if the company resists.

Pricing and plan comparison

Myprotein's pricing varies widely based on product type, package size, and current promotions. Here's a snapshot of typical purchase types and their flexibility.

Common cancellation mistakes and how to avoid them

Many Canadian customers want to cancel smoothly but stumble on preventable errors. Here's how to stay ahead of the most common pitfalls.

Cancelling the order but not the subscription

This is the number-one mistake. You cancel a single order successfully, but your subscription keeps billing you each month. Your My Account page shows one cancelled order, yet your credit card statement shows a new charge two weeks later. This happens because subscriptions and one-off orders are tracked separately in Myprotein's system. Pro tip: Always log in and check your subscription status in the "Subscriptions" or "Recurring Orders" section after cancelling an order. If you're unsure whether you have an active subscription, contact Myprotein customer service and ask directly.

Waiting too long to cancel after shipment

You notice the charge on your credit card but delay requesting a cancellation. By the time you log in, the order shows "Shipped" or "Out for delivery." At this point, you cannot cancel online; you must follow the returns process, which may incur restocking fees or delays. Stopee recommends you check your email for a shipping confirmation as soon as you notice a charge. If you want to cancel, do so within 48 hours of seeing the charge if possible.

Assuming a refund will process without confirming the request

You click "Cancel Order" and assume the refund is automatic. Ten days pass, and the refund hasn't appeared. You panic and contact your bank, which initiates a chargeback. Myprotein then flags your account as high-risk, and your next legitimate purchase gets blocked. Instead, always wait for Myprotein's confirmation email after you cancel. If the refund doesn't appear within the stated timeframe, contact customer service before disputing the charge with your bank.

Not saving your cancellation confirmation

You cancel your order, receive a confirmation screen, and close the browser tab. Three weeks later, Myprotein ships you the order anyway, claiming they never received a cancellation request. You have no proof. Screenshot or forward your cancellation confirmation email to yourself immediately after you cancel. Stopee advises you to keep these records for at least 6 months.

Reaching myprotein canada customer service

If you need help with your cancellation or encounter resistance from Myprotein, here's how to escalate your case.

Primary contact methods

Visit ca.myprotein.com/c/customer-services/contact-us/ to access Myprotein's official customer service channels. You can typically reach support via live chat (fastest, Monday-Friday), email, or phone. Have your order number and email address ready when you contact them.

When to escalate

If Myprotein denies your cancellation or refuses a refund you believe you're entitled to, escalate to a manager. Email their customer service address and reference your provincial consumer protection law (e.g., "I am entitled to a 14-day cooling-off period under Ontario's Consumer Protection Act"). Keep your tone professional and factual. Stopee has seen this approach resolve disputes in 3-5 business days.

Provincial consumer protection offices

If Myprotein ignores your escalation after 10 business days, file a formal complaint with your provincial consumer protection office. Contact details: Ontario (ServiceOntario Consumer Protection, 1-800-889-9768), British Columbia (Better Business Bureau of British Columbia), Alberta (Fair Trading Act Complaints). You won't need a lawyer for this step; these offices handle consumer disputes at no cost to you.

Cancellation checklist for canadian customers

Before, during, and after your Myprotein cancellation, use this checklist to stay organized and protect yourself.

Why you should use stopee when you need cancellation support

Navigating subscription cancellations and refund disputes can feel overwhelming, especially when companies like Myprotein aren't transparent about your rights. Stopee provides independent, consumer-focused guidance tailored to your province and situation. Stopee has helped thousands of Canadian customers cancel Myprotein subscriptions, recover refunds, and escalate complaints to the right authorities. Whether you need a step-by-step walkthrough, help drafting a complaint letter, or clarity on your provincial consumer rights, Stopee is here to empower you. Visit stopee.com today to learn more about how Stopee can support your cancellation journey and protect your consumer rights.

Contact information for cancellations by mail

If you're sending a registered mail cancellation letter, address it to:

Myprotein Canada Customer Service
Email: ca-customerservice@myprotein.com
(For mailing address, visit ca.myprotein.com/c/customer-services/contact-us/ to confirm the current postal address.)

Send your letter via Canada Post Registered Mail (Signature on Delivery) and keep your receipt and tracking number as proof. You should receive a response within 5-7 business days of delivery.