Manage Myprotein

How to cancel your myprotein subscription in ireland and avoid unwanted charges

What is myprotein and why people subscribe

Myprotein is a leading sports nutrition and supplements retailer that serves customers across Ireland and the UK with protein powders, vitamins, performance supplements, and activewear. The brand makes it easy to set up automatic deliveries of bestselling products like Impact Whey Protein, Clear Whey, Whey Isolate, and Impact Creatine at competitive prices.

Subscriptions appeal to regular users because they lock in discounted pricing and guarantee free delivery on repeat orders. However, once your needs change-whether you've switched brands, reached your fitness goal, or simply overstocked-cancelling that recurring charge becomes essential. At Stopee, we've found that many Irish customers struggle to stop Myprotein subscriptions cleanly, so we've created this guide to walk you through the process with confidence.

Common myprotein subscription products and pricing

Understanding what you're paying for helps you make a cancellation decision. Here are typical Myprotein products available on Irish subscription plans:

Always check the current Myprotein Ireland site for up-to-date pricing, as promotional offers change regularly. These figures are illustrative examples only.

What makes myprotein subscriptions attractive-and why you might want to cancel

Subscription benefits include automatic restocking, free delivery thresholds, and loyalty rewards that build over time. However, subscriptions can also lead to unwanted charges if you forget renewal dates or if your circumstances shift. At Stopee, we've heard from Irish customers who faced unexpected €20-€50 charges after forgetting about active subscriptions, or who received shipments they no longer needed.

If you're considering cancellation, you have every right to stop recurring charges at any time under Irish consumer law.

Your consumer rights under irish law

Irish consumers are protected by the Consumer Rights Act 2022, which gives you strong protections when cancelling subscriptions and recurring charges.

Key protections for subscription cancellation in ireland

The Consumer Rights Act 2022 requires businesses to make cancellation easy and to provide clear, transparent information about how you can stop a subscription. You have the right to cancel a subscription as easily as you signed up for it. In practice, this means Myprotein must provide at least one low-cost method of cancellation-typically online through your account portal or by contacting customer support.

Additionally, under distance selling rules, you have a 14-day cooling-off period if you purchased your subscription online. If you change your mind within 14 days of your purchase, you can cancel without reason. After 14 days, you can still cancel at any time, but Myprotein is entitled to charge you a fair fee for services already provided up to the point of cancellation-though this is waived if they've breached their cancellation obligations.

Most importantly, if Myprotein continues to charge you after you've requested cancellation, or if they make cancellation unreasonably difficult, you can escalate to the Competition and Consumer Protection Commission (CCPC), which enforces consumer rights in Ireland. Stopee recommends keeping all cancellation correspondence in case you need to file a complaint.

What to do if myprotein refuses to cancel

If Myprotein ignores your cancellation request or delays processing it, document everything: save emails, note dates and times of calls, and retain screenshots of your account. Contact the CCPC Consumer Helpline (1890 432 432 or www.ccpc.ie) if the company fails to respond within 14 days or disputes your cancellation. You can also raise a chargeback through your bank if charges continue after cancellation.

Methods to cancel your myprotein subscription

Myprotein offers several pathways to cancel, and your choice depends on how quickly you need the process completed and how much evidence you want to retain.

Online cancellation via your account dashboard

This is the fastest and most documented method-you'll receive immediate confirmation on screen.

1. Log in to your Myprotein account on myprotein.ie (Irish site)
   • Use your registered email and password
   • If you've forgotten your password, use the "Forgot password?" link to reset it
2. Navigate to your account settings or "My Orders" section
   • Look for "Subscriptions," "Recurring Orders," or "Manage Subscriptions"
   • This option is typically in your profile or dashboard menu
3. Find your active subscription and select "Cancel Subscription" or "Stop Recurring Order"
   • Myprotein may display a reason picker-choose the option that best describes why you're cancelling
   • Leave brief feedback if prompted (optional but helpful for the company)
4. Confirm the cancellation
   • You'll see an on-screen confirmation message
   • Take a screenshot of this confirmation as proof
5. Check your email for a confirmation message within 5-10 minutes
   • Save this email to your files for your records
   • Pro tip: Forward the confirmation to a personal email or print it as a backup

Contact customer support via live chat or email

If you can't find the subscription cancellation option online, or if you prefer to cancel via customer service, Myprotein provides live chat and email support.

1. Visit the Myprotein Ireland website (myprotein.ie)
   • Look for "Contact Us" or "Help & Support" in the footer or top navigation
2. Select Live Chat if available
   • Live chat is usually available during business hours (typically 08:00-18:00, Monday to Friday)
   • A support agent will respond within minutes
3. Clearly state your request: "I want to cancel my recurring subscription for [product name] immediately."
   • Provide your order number or registered email address when asked
   • Do not accept offers to pause or discount your subscription unless you genuinely want to continue
4. Request written confirmation
   • Ask the agent to email you a cancellation confirmation
   • Note the agent's name, date, and time of the chat
   • Screenshot the conversation if possible
5. Follow up via email if you don't receive written confirmation within 24 hours
   • Send an email stating: "I requested cancellation of my subscription [product name / order number] on [date] via live chat with [agent name]. Please confirm this has been processed and send me written proof."

Email cancellation for a paper trail

Email is slower but creates the strongest evidence trail if a dispute arises later.

1. Compose a clear, professional email to Myprotein customer support
   • Subject line: "Subscription Cancellation Request - [Your email address / Order Number]"
   • Body: "I request immediate cancellation of my recurring subscription for [product name and strength/flavour]. Please confirm cancellation and inform me of the cancellation date. Do not process any further charges to my account."
2. Send to the customer support email address listed on the Myprotein website
   • Send a copy to yourself to confirm dispatch
3. Expect a response within 24-48 hours
   • Myprotein aims to respond to customer service emails promptly, though delays can occur during busy periods
4. Save the entire email thread
   • Include both your original request and Myprotein's response
   • Store this in a folder labelled "Myprotein Cancellation" for future reference

What happens after you cancel your subscription

Cancellation timing matters-knowing what to expect prevents confusion and unwanted charges.

Your subscription remains active until the current billing cycle ends

When you cancel a Myprotein subscription, the company typically continues to honor your current 12-month subscription term until its natural expiration date. Warning: You will not receive a refund of the full subscription fee; instead, you'll stop receiving new charges after the current billing cycle completes. This means if you subscribed on the 1st of the month and cancel mid-month, you'll still have access until the end of that billing period.

Always check your cancellation confirmation for the exact "end date" of your subscription. This date is crucial-if you're charged after it, you have grounds to dispute the charge.

Monitor your account and payment method

After cancellation, take these steps to protect yourself:

• Check your account dashboard in the days following cancellation to confirm the subscription no longer appears
• Review your bank or credit card statement for the next 2-3 billing cycles to ensure no further charges occur
• If an unwanted charge appears, contact Myprotein immediately and request a refund; escalate to your bank if Myprotein doesn't respond within 5 business days
• Keep your cancellation confirmation email easily accessible for 12 months after cancellation

What happens if you ordered a pending delivery before cancelling

If a subscription delivery is already in preparation or has shipped, you have the right to refuse delivery or return it. Contact Myprotein to inform them you no longer accept the shipment, or refuse the parcel when it arrives. Most courier firms will return the package automatically if you refuse it. You should receive a refund within 14 days of return.

Refunds and charges after cancellation

Understanding your refund rights prevents financial surprises after you cancel.

Will you receive a refund after cancellation?

If you cancel your subscription during an active billing cycle, Myprotein typically does not refund the remaining term. You've paid for access to the subscription service up to the end date, so no refund is due. However, if Myprotein charges you after your cancellation end date, that charge is illegal and you have the right to demand a full refund immediately.

Pro tip: If you cancel via email and haven't yet been charged for the next cycle, ask Myprotein explicitly whether a charge will be applied. If they confirm no charge will occur, request written confirmation of this in their response.

Disputing unwanted charges through your bank

If Myprotein continues to charge you after your cancellation date, you have two routes to recover the money:

1. Contact Myprotein directly with proof of cancellation
   • Provide your cancellation confirmation email and the date of the unwanted charge
   • Request a refund within 30 days
   • Give them 5-7 business days to respond and process the refund
2. If Myprotein refuses or doesn't respond, file a chargeback with your bank
   • Contact your bank's fraud or disputes team
   • Provide copies of your cancellation confirmation and the disputed charge
   • Your bank will investigate and typically issue a provisional refund within 10 days
   • The full process takes 30-60 days, but you'll have your money back while the bank investigates

Common mistakes when cancelling your myprotein subscription

Cancelling a subscription should be straightforward, but small oversights can leave you vulnerable to continued charges. We've seen these mistakes cost Irish customers time and money, so watch out for them.

Mistake 1: assuming cancellation is complete without confirmation

Never assume your cancellation worked unless you have written proof. Many customers contact support, believe they've cancelled, and then receive an unexpected charge weeks later. Always request and save a confirmation email or screenshot showing the cancellation date and end date of your subscription.

Mistake 2: cancelling via a method that leaves no record

Cancelling over the phone without documenting it is risky-if a dispute arises, you have no proof. Email or online cancellation via your dashboard is far safer because both create an automatic record. If you must cancel by phone, take notes during the call: agent name, time, date, and confirmation number. Follow up with an email confirming what was discussed.

Mistake 3: not checking whether the subscription has ended

Stopee recommends checking your account and bank statements 7-10 days after your stated cancellation end date to confirm no further charges have been applied. Many customers assume they're in the clear after cancelling, only to discover a surprise charge months later.

Mistake 4: deleting confirmation emails immediately

Keep all cancellation correspondence for at least 12 months. If you delete these emails and later dispute a charge, you'll struggle to prove you cancelled. Store confirmations in a dedicated email folder or take screenshots and save them to your computer.

Mistake 5: falling for "retention offers" that restart subscriptions

When you request cancellation, Myprotein might offer a discount or free month to keep you subscribed. Unless you genuinely want to continue, politely decline. Accepting a discount to "try once more" can restart your subscription period and leave you committed for another full cycle.

Timeline and what to expect

Knowing realistic timelines helps you plan ahead and spot delays.

Cancellation processing timeline

Warning: If more than 7 business days pass and your subscription still appears active or you haven't received written confirmation, contact Myprotein again with a formal complaint referencing your original cancellation request date.

Pricing comparison: staying subscribed vs. cancelling

Sometimes the maths help you decide whether cancellation makes sense now or later.

Annual cost analysis

If you're no longer using the product or have switched to a cheaper alternative, cancellation saves you €120-€400 per year. Use this guide to calculate your personal savings and confirm cancellation is the right choice.

Checklist before and after cancellation

Use this checklist to ensure you've covered every step and protected yourself.

Before you cancel

• Confirm you no longer need the product, or have switched to an alternative
• Check your cancellation end date to avoid surprise charges
• Review your current account balance and any pending orders
• Note your subscription product name, order number, and subscription start date

During cancellation

• Use online portal or email for the clearest record
• Request written confirmation of your cancellation and end date
• Note the date and time you submitted your cancellation request
• Save the agent's name (if using live chat or phone) and reference number

After cancellation

• File your cancellation confirmation email in a dedicated folder
• Take a screenshot of your account dashboard showing the subscription is no longer listed
• Check your bank statement 5-7 days after the stated cancellation end date
• Monitor your account for 30 days to ensure no unexpected charges
• If charged after the end date, contact Myprotein immediately with your cancellation proof

Customer reviews and real experiences

What are other Irish customers saying about cancelling Myprotein subscriptions?

Common feedback themes

Feedback on Trustpilot and consumer forums reveals a mixed picture. Customers consistently praise Myprotein's product quality and delivery speed, with ratings typically 4-5 stars for products. However, subscription-related complaints centre on three areas: (1) unexpected charges after attempted cancellations, (2) difficulty finding the cancellation option online, and (3) delays in customer support responses to cancellation requests.

Positive reviews mention that cancellation via the online account portal works smoothly when customers find the right menu. Negative reviews often describe customers who contacted support multiple times before successfully cancelling, suggesting inconsistent process execution or communication.

The common thread in successful cancellations is documentation-customers who saved emails and followed up with written confirmation reported fewer issues. Stopee has helped thousands of consumers navigate confusing cancellation processes, and we find that proactive communication and record-keeping are the strongest defences against unwanted charges.

When to cancel vs. when to keep your subscription

Not every subscription deserves cancellation-sometimes pausing or modifying is better.

Keep your subscription if:

• You use the product regularly and the subscription price is genuinely cheaper than one-off purchases
• You're unlikely to remember to reorder on your own
• The annual saving outweighs the inconvenience of cancelling later
• You're eligible for loyalty rewards that increase in value with continued subscription

Cancel your subscription if:

• You've switched to a competitor product or brand
• Your fitness goals or routine have changed and you no longer use the supplement
• The subscription price is no longer competitive (check one-off purchase prices first)
• You've accumulated an oversupply at home
• You want to try a different product without commitment
• You've missed multiple deliveries and aren't using the stock

Pro tip: If you're unsure, ask Myprotein to pause your subscription for one cycle (usually 30 days) rather than cancel outright. This gives you time to reconsider without losing the subscription discount entirely. However, not all subscriptions offer a pause option, so check your account or ask support.

Contact information and escalation routes

If you encounter resistance when cancelling, here's how to escalate.

Myprotein customer support channels

• Online account portal: Log in to myprotein.ie, navigate to "Help & Support" or "Contact Us"
• Live chat: Available on the Myprotein website during business hours (typically 08:00-18:00, Monday-Friday)
• Email support: Check the "Contact Us" page on myprotein.ie for the correct support email address (typically support@myprotein.ie or similar)
• Phone: Myprotein provides a phone number on the website, though email or live chat often receives faster responses

If myprotein refuses to cancel or delays unreasonably

Contact the Competition and Consumer Protection Commission (CCPC), which enforces consumer rights across Ireland:

• CCPC Consumer Helpline: 1890 432 432 (local rate)
• CCPC website: www.ccpc.ie
• Online complaint form: www.ccpc.ie/contact-us
• What to provide: Copies of your cancellation request, dates of all contact attempts, proof of charges after cancellation, and any responses from Myprotein

The CCPC typically investigates complaints within 4-6 weeks and can compel Myprotein to honour your cancellation or issue a refund if they've breached consumer law.

Summary and next steps

Cancelling your Myprotein subscription in Ireland is straightforward when you follow the right process and document everything. Use your account portal for the fastest, most documented cancellation, or email for the strongest paper trail. Always request written confirmation, check that your subscription stops appearing in your account, and monitor your bank statement for unwanted charges.

Remember: under the Consumer Rights Act 2022, you have the right to cancel a subscription as easily as you signed up, and Myprotein must process your cancellation promptly and confirm it in writing. If they don't, the CCPC is there to support you.

Stopee has helped thousands of consumers cancel subscriptions cleanly, avoid surprise charges, and understand their rights when companies make cancellation difficult. Whether you're cancelling Myprotein or any other recurring service, Stopee (stopee.com) is your resource for step-by-step guidance, consumer law insights, and support when escalation is needed. Start your cancellation today with confidence-you've got this.