Manage Nutrimate

How to cancel nutrimate and reclaim your subscription in canada

What nutrimate is and why you might want to cancel

Nutrimate is a subscription-based nutrition and meal-planning service that operates through a web platform and mobile applications. The service delivers personalized meal plans, nutritional guidance, and progress tracking via nutrimate.fit, the Apple App Store, and Google Play. You pay for the "Pro" tier either directly through Nutrimate's website or through your device's app marketplace - and your billing cycles through whichever platform you chose at purchase.

Cancellation becomes necessary when your fitness goals shift, your budget tightens, or you simply find the service no longer delivers value. The good news: Nutrimate offers straightforward cancellation paths, though the exact steps depend on where you originally bought your subscription. At Stopee, we've helped thousands of consumers navigate subscription exits precisely like yours - so you know exactly what to expect.

Why cancelling matters to your wallet

Nutrimate subscriptions renew automatically on your billing date. If you delay cancellation by even a few days, you'll be charged for another full cycle - and recovering that money requires a separate refund request. Knowing your renewal date and cancelling at least 24 hours beforehand protects your account balance and gives you control over your spending.

Your consumer rights under canadian law

Canada's consumer protection framework sets important guardrails for subscription services operating in your province.

The 14-day cancellation window and what it means for you

Nutrimate's published terms do not explicitly advertise a statutory 14-day cooling-off period; however, Canadian provinces - including British Columbia, Ontario, Alberta, and others - have enacted consumer protection laws that protect digital service purchases. Under these rules, you generally have the right to cancel a paid service within 14 days of purchase if the service has not yet been fully delivered. This applies whether you bought directly on nutrimate.fit or through an app platform. Stopee recommends you document your purchase date and cancellation request; this record becomes your evidence if a dispute arises.

Refund rights under the consumer protection act

If Nutrimate fails to honour a legitimate cancellation or denies a refund you believe you're entitled to, provincial consumer protection statutes - such as Ontario's Consumer Protection Act or British Columbia's Business Practices and Consumer Protection Act - give you formal remedies. You can file a complaint with your provincial consumer authority, dispute the charge with your credit card issuer, or seek restitution through small claims court. Stopee encourages you to keep all email confirmations, billing screenshots, and cancellation acknowledgments as proof of your request.

Nutrimate's pricing and billing structure

Understanding what you're paying for helps you decide whether cancellation is right for you - and ensures you're not charged unexpectedly after you quit.

Subscription tiers and renewal frequency

Pro tip: Log into your Nutrimate account today to confirm your exact renewal date and plan price. This single step prevents surprise charges and keeps you informed.

How to cancel nutrimate step by step

Cancellation routes differ depending on where you purchased your subscription - and you must cancel in the same place you subscribed.

Cancel through nutrimate.fit (web subscription)

If you signed up directly on nutrimate.fit and pay Nutrimate directly, follow these steps to turn off auto-renewal.

1. Visit nutrimate.fit and log in with your email and password.
   • If you've forgotten your password, use the "Forgot password?" link to reset it.
2. Navigate to your account settings or profile menu (usually in the top right corner of the page).
   • Look for a "Billing," "Subscriptions," or "Manage subscription" tab.
3. Locate the toggle or button labelled "auto-renewal" or "recurring billing" and select the option to turn it off or cancel renewal.
   • The system should confirm immediately that auto-renewal is now disabled.
4. Take a screenshot of the confirmation page showing auto-renewal is off.
   • Save this image to your device or email it to yourself as proof of cancellation.
5. Critical timing: Complete these steps at least 24 hours before your next renewal date to avoid a final charge.
   • If you miss this window, contact support@nutrimate.fit immediately to request a refund (see refund section below).
6. After cancellation takes effect, your access to paid features ends at the close of your current billing period. Free or trial features may remain available.
   • If you're unsure what happens to your data, email support@nutrimate.fit and ask whether your meal plans, progress logs, and profile remain saved.

Cancel through the apple app store (iOS)

If you purchased your Nutrimate subscription through Apple's in-app purchase system, you must cancel through your Apple ID settings, not through the Nutrimate app itself.

1. On your iPhone or iPad, open the Settings app.
   • Scroll to the top and tap your name or Apple ID.
2. Tap "Subscriptions" (you may need to scroll down to find it).
   • You'll see a list of all active subscriptions tied to your Apple ID.
3. Find "Nutrimate" or "NutriMate Pro" in the list and tap it.
   • If you don't see Nutrimate listed here, your subscription was purchased on the web (nutrimate.fit), not through Apple - skip to the web cancellation steps above.
4. Tap "Cancel Subscription" or "Turn Off Auto-Renewal."
   • Apple will ask you to confirm; select "Confirm" to finish.
5. You'll receive an on-screen confirmation and an email from Apple within minutes. Screenshot both.
   • Your Nutrimate access continues until the end of your current billing period; after that date, the app no longer charges you.
6. Warning: Cancelling through Apple does NOT cancel any separate web subscription you may have with nutrimate.fit. If you subscribed through both platforms, cancel both independently.

Cancel through google play (Android)

Android users who subscribed through Google Play must cancel via the Play Store app or website, not inside Nutrimate itself.

1. Open the Google Play Store app on your Android device or visit play.google.com in a web browser.
   • If using the app, tap your profile icon (top right corner).
2. Select "Payments and subscriptions" or "Manage subscriptions."
   • You'll see all active subscriptions linked to your Google account.
3. Find and tap "Nutrimate" or "NutriMate Pro."
   • If it doesn't appear here, you purchased on the web - use the nutrimate.fit cancellation steps instead.
4. Tap "Cancel subscription" and follow the prompts to confirm.
   • Google will show you your final billing date and when access ends.
5. Keep the confirmation screen as proof of your cancellation request.
   • You retain access to Nutrimate until the end of your current billing cycle; no further charges occur after that date.
6. Warning: Like Apple, Google Play cancellation does NOT affect any simultaneous web subscription you hold directly with nutrimate.fit. Cancel both if you subscribed through multiple channels.

What happens after you cancel

Cancellation is only the beginning - you'll want to know what to expect in the days and weeks following your request.

Access and account data after cancellation

Once you disable auto-renewal, your paid features remain fully accessible until your current billing period ends. After that date, Nutrimate will not charge you again - provided your cancellation was processed correctly. Your account data (profile information, meal plans, progress logs, saved recipes, and fitness goals) typically remains in your Nutrimate account even after you cancel. This means you can reactivate your subscription later without losing your history.

Pro tip: If you want your account and all associated data permanently deleted, you must request this separately from Nutrimate support at support@nutrimate.fit. Cancelling the subscription alone does not erase your profile.

Refund eligibility and the support process

Nutrimate does not publish an explicit statutory refund promise in its standard terms. Refunds are handled on a case-by-case basis and are at the company's discretion.

How to request a refund from nutrimate

If you've been charged after cancellation, or if you believe you deserve a refund under consumer protection law, take action immediately.

Refunds for web (nutrimate.fit) purchases

1. Email support@nutrimate.fit with a clear subject line: "Refund Request - [Your Name]."
   • Include your account email address, the transaction date, the amount charged, and a brief explanation of why you believe a refund is warranted.
2. Reference your cancellation date and any confirmation screenshots you saved.
   • Example: "I cancelled on November 15 at 2:30 PM (screenshot attached), but was charged again on November 20. Please refund the November 20 charge."
3. Allow 5-7 business days for a response. If you don't hear back, send a follow-up email.
   • Stopee advises keeping copies of all emails and timestamps - they prove you tried to resolve the issue directly.
4. If Nutrimate denies your refund, escalate to your provincial consumer authority or file a chargeback with your credit card issuer (see consumer rights section above).

Refunds for apple app store purchases

Apple manages refunds for App Store subscriptions independent of Nutrimate. You must request refunds directly from Apple, not from Nutrimate support.

1. Go to reportaproblem.apple.com or visit your App Store purchase history.
   • On an Apple device, open the App Store, tap your profile icon, scroll to "Purchase History," and find Nutrimate.
2. Select the charge you want to dispute and tap "Report a Problem."
   • Choose "I would like a refund for this purchase" or "This subscription was charged in error."
3. Submit your request. Apple reviews it within 48 hours and typically responds via email.
   • Approved refunds appear back in your Apple ID account balance or original payment method within 3-5 business days.
4. Warning: Apple's refund window is generous but not unlimited. Request refunds as soon as possible after discovering the unwanted charge.

Refunds for google play purchases

Google Play, like Apple, handles refunds for its platform purchases independently of Nutrimate.

1. Visit play.google.com/store/account/subscriptions on a web browser or open Google Play on your Android device.
   • Go to "Manage subscriptions" and locate the Nutrimate charge you dispute.
2. Tap "Report a problem" or "Get help" next to the charge.
   • Select "Refund request" and explain why you're seeking the refund.
3. Google reviews your request and typically grants or denies it within 48 hours.
   • Approved refunds go back to your original payment method in 5-10 business days.
4. If Google denies your request, you retain the right to dispute the charge with your credit card issuer under the chargeback process.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple - but small missteps cost you money and create frustration. We've seen it countless times, and Stopee is here to help you sidestep these traps.

Mistake 1: cancelling through the wrong platform

The most common error is cancelling through Apple or Google Play when your subscription actually runs on nutrimate.fit (or vice versa). Each platform is independent: cancelling through Apple does not cancel your web subscription, and disabling auto-renewal on the website does not cancel your App Store subscription. You can hold subscriptions on multiple platforms simultaneously.

How to avoid it: Log into nutrimate.fit and check your account settings for an active subscription. Then open your Apple or Google Play subscriptions list and search for Nutrimate there. Cancel in every location where you find an active subscription.

Mistake 2: cancelling too close to your renewal date

Nutrimate requires cancellation at least 24 hours before your renewal date. If you cancel on your renewal date itself, or within 24 hours before it, the system may still process the charge for the next cycle. You then face a refund request rather than a clean cancellation.

How to avoid it: Log into your account today and note your exact renewal date (usually listed in billing settings). Set a phone reminder for 2 days before that date. Cancel on your reminder day, giving yourself a comfortable 48-hour buffer.

Mistake 3: not screenshotting your cancellation confirmation

If you cancel but later can't prove it, disputing unauthorized charges becomes harder. Nutrimate's confirmation page or Apple/Google's receipt is your evidence that you acted promptly.

How to avoid it: The moment you see "auto-renewal is now off" or "subscription cancelled," take a full screenshot. Email it to yourself with the timestamp. This record protects you if Nutrimate or the platform claims they never received a cancellation request.

Mistake 4: assuming cancellation means account deletion

Cancelling your subscription and deleting your account are two separate actions. Your profile, meal plans, and progress remain stored even after you cancel. If you want them permanently gone, you must request account deletion separately.

How to avoid it: If data privacy concerns you, email support@nutrimate.fit after cancelling and ask them to confirm: "Will my profile and meal plans be deleted, or will they remain in your system indefinitely?" Get their answer in writing.

Cancellation checklist for nutrimate

Use this checklist to ensure your cancellation is complete and airtight.

Customer reviews and real-world cancellation experiences

What do actual Nutrimate users report about their cancellation experiences?

Positive feedback on cancellation

Several users report that Nutrimate's support team responds within 24 hours to cancellation questions and processes refunds smoothly when warranted. Users praise the straightforward auto-renewal toggle on nutrimate.fit and appreciate that cancellation does not immediately lock them out of the app - they retain access through the end of their billing cycle.

Complaints and friction points

Some customers report difficulty locating the auto-renewal setting on the web dashboard, particularly on mobile devices. Others describe confusion between web and app-store subscriptions, leading to accidental double charges. A handful of users cite slow email support response times (7-10 days) when seeking refunds, and note that refund outcomes appear inconsistent - some are approved immediately, others denied without detailed explanation.

Pro tip: Stopee has helped thousands of consumers work through these exact friction points. If you encounter resistance from Nutrimate, our guides can show you how to escalate to your provincial consumer authority or credit card issuer.

Final steps: what to do right now

You now have a complete roadmap to cancel Nutrimate without losing money or access to your account data. The key is acting before your next renewal date.

Your immediate action items

First, log into your Nutrimate account (nutrimate.fit, Apple, and Google) and confirm your renewal date. Next, disable auto-renewal in every location where you hold a subscription - don't assume one cancellation covers all platforms. Take screenshots of every confirmation page and email them to yourself. Third, set a phone reminder for 3 days before your next renewal date as a final safety check. Finally, monitor your bank statement on renewal day to confirm no charge appears.

If a charge does slip through, request a refund immediately by emailing support@nutrimate.fit or contacting Apple/Google. Keep all communications and documentation. If the company refuses, file a complaint with your provincial consumer authority or dispute the charge with your credit card issuer - both are free options available to you in Canada.

Stopee has guided thousands of Canadians through subscription cancellations exactly like yours, and we've seen firsthand how preparation and documentation ensure a smooth exit. By following this guide, you protect your wallet and your time. If you need additional help navigating a tricky refund or escalation, Stopee's tools and resources are designed to empower you to stand up to subscription companies and reclaim control of your spending.

No postal address available for nutrimate

Nutrimate does not publish a mailing address for cancellation by letter. You must cancel online through nutrimate.fit, the Apple App Store, or Google Play. For support or escalation, contact support@nutrimate.fit via email. If you believe Nutrimate has violated your consumer rights, file a complaint with your provincial consumer authority or contact your credit card issuer.