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Cancel Nutrimate: The Right Way
How to cancel nutrimate and reclaim your money in new zealand
What is nutrimate and why you might want to cancel
Nutrimate is a mobile nutrition and diet-tracking app that charges you a monthly subscription fee for access to premium features and personalised meal tracking tools. The service is delivered through their website and via the Apple App Store and Google Play, with subscriptions set to renew automatically unless you actively cancel them.
You may decide to cancel Nutrimate for several reasons: the app doesn't match your fitness goals, you're not using the premium features enough to justify the cost, or you've found a better alternative. Whatever your reason, Stopee is here to guide you through the cancellation process step by step so you avoid unexpected charges.
How nutrimate bills you
Nutrimate operates as a subscription service with automatic monthly renewals. Depending on where you purchased your subscription, you may be billed through Nutrimate's own website, the Apple App Store, or Google Play. This matters because each platform has different cancellation rules, and you must cancel in the right place to stop future charges. Stopee recommends identifying your subscription source before you start the cancellation process.
Pricing and what you're paying
Nutrimate charges approximately NZ$62.96 per month for their Pro plan when purchased through the Apple App Store (pricing may vary slightly depending on App Store regional updates). If you subscribed through Google Play or the Nutrimate website directly, your monthly cost may differ. Before you cancel, check your latest invoice or bank statement to confirm exactly how much you're being charged and when your next renewal date falls.
Your consumer rights under new zealand law
When you cancel a subscription in New Zealand, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 protect you. Understanding these rights strengthens your position if Nutrimate resists your cancellation or refuses a refund.
What the consumer guarantees act protects
The Consumer Guarantees Act requires that any service provided to you must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Nutrimate's app crashes frequently, fails to track meals accurately, or doesn't deliver the premium features you paid for, you have a legal basis to request a refund or compensation. You do not need to accept a faulty or underperforming service simply because you agreed to a subscription.
Additionally, if Nutrimate's cancellation process is deliberately hidden or the subscription terms are misleading, the Fair Trading Act may apply. Traders must not engage in misleading or deceptive conduct, and hidden cancellation buttons or false claims about refund policies violate this principle. Stopee advises documenting any misleading statements you see in the app or on their website, as this evidence strengthens any complaint you lodge later.
Your right to cancel and dispute charges
You have the absolute right to cancel your subscription at any time. You are not locked into Nutrimate for any minimum contract period unless you explicitly agreed to one (and even then, cancellation rights exist if the service is not fit for purpose). If Nutrimate charges you after you cancel, you can dispute the charge with your bank or payment provider and request a reversal. Keep copies of your cancellation confirmation email and your bank statements as proof.
How to cancel nutrimate step by step
Your cancellation method depends on where you bought your subscription. Follow the correct path below to ensure your subscription stops renewing.
Cancel a nutrimate website subscription
If you signed up and pay directly through Nutrimate's website (rather than through Apple or Google), use these steps to cancel your access.
- Open your web browser and go to the Nutrimate website (nutrimate.fit).
- Sign into your account using your email and password.
- Navigate to your Profile menu (usually found in the top right corner or in a settings icon).
- Select Settings or Account Settings.
- Look for "Manage Subscription" or "Billing" and click it.
- Select "Cancel Subscription" or a similar button. Warning: Read any confirmation text carefully; some apps try to convince you to stay by offering discounts.
- Confirm your cancellation when prompted.
- Take a screenshot of your cancellation confirmation page and save your confirmation email for your records.
Pro tip: Cancel at least 24 hours before your renewal date to avoid being charged for another month. If you see your renewal date is tomorrow, contact Nutrimate support immediately and request that they process your cancellation retroactively if they do charge you.
Cancel an apple app store subscription (iPhone or iPad)
If you purchased Nutrimate through the Apple App Store, you must cancel through your Apple account settings, not through the Nutrimate app itself.
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top (Apple ID account).
- Select "Subscriptions" from the menu.
- Find "Nutrimate" in the list of active subscriptions.
- Tap on Nutrimate to view your subscription details.
- Tap "Cancel Subscription" (or "Edit Subscription" if cancel is not immediately visible).
- Follow any confirmation prompts and confirm your cancellation.
- Apple will show you a cancellation confirmation with the date your access ends. Photograph or screenshot this screen.
Warning: Do not simply delete the Nutrimate app from your device. Deleting the app does not cancel your subscription; it only removes the app from your home screen. Your monthly charge will continue unless you cancel through the Apple Subscriptions menu.
Cancel a google play subscription (Android)
If you purchased Nutrimate through Google Play, cancel your subscription directly through your Google account on your Android device.
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Select "Payments and Subscriptions" or "Manage Subscriptions."
- Tap "Subscriptions" to see your active subscription list.
- Find and tap "Nutrimate."
- Tap "Cancel Subscription" and follow the prompts to confirm.
- Save your cancellation confirmation for your records.
Pro tip: Google Play and Apple both email you a cancellation confirmation. If you don't receive an email within 10 minutes, return to your subscription settings to verify that your cancellation was processed. Sometimes the confirmation screen appears but the cancellation does not register on the backend.
What happens after you cancel nutrimate
Understanding what occurs after you hit the cancel button helps you avoid surprises and ensures you're treated fairly.
When does your access end?
When you cancel your subscription, you retain access to Nutrimate's premium features until the end of your current billing period. For example, if you cancel on the 15th of the month but your subscription renews on the 25th, you keep full access until the 25th. After that date, your account either downgrades to a free version (if one exists) or becomes inactive. Warning: Your data may or may not be deleted automatically; check the next section.
What happens to your account data and personal information
Cancelling your Nutrimate subscription does not automatically delete your account or your meal tracking history, body measurements, or other personal data you've entered. The app may retain this information indefinitely unless you explicitly request deletion. If you want your data removed for privacy reasons, you must contact Nutrimate support directly and request data deletion in writing. Keep a copy of this request and any response Nutrimate sends you.
To contact Nutrimate support, email support@nutrimate.fit or visit their help centre through the app. In your email, state your name, account email, and clearly request that all of your personal data be permanently deleted under the Privacy Act 2020. Ask for written confirmation when deletion is complete.
Will you be charged again?
Once you cancel through the correct platform (Nutrimate website, Apple, or Google), no further charges should occur. However, monitor your bank statement for at least one billing cycle after cancellation to confirm. If you see a charge appear after your cancellation date, contact your bank immediately and dispute the charge. Stopee recommends setting a phone reminder for one week after your expected cancellation date to check your account.
Refunds and how to claim them
Nutrimate does not publicly advertise a clear, blanket refund policy, and user reports suggest that refund requests are often denied or difficult to obtain. However, you have consumer rights and levers available to you.
Nutrimate's official refund position
Nutrimate's terms of service do not state a customer-friendly refund guarantee. This means the company is betting you won't push back. However, silence on refunds does not mean you have no right to one under New Zealand consumer law. If the service was not delivered as described or was misleading at the point of sale, you can request a refund and escalate if refused.
How to request a refund from nutrimate
- Gather all evidence: your payment receipt, screenshots showing the charge date, and documentation of any faults or unmet promises (e.g., app crashes, features not working, or misleading marketing claims).
- Email support@nutrimate.fit with a clear refund request. Include your account email, the date of the charge you dispute, and a brief explanation of why you believe a refund is warranted (service not fit for purpose, misleading claims, billing error, etc.).
- Keep a copy of your email and the date you sent it. Allow 5 to 10 business days for a response.
- Pro tip: Use professional, factual language in your refund request. Avoid emotional language; focus on how Nutrimate failed to deliver what it promised. For example: "The app crashed daily, making it impossible to track meals consistently, which contradicts your promotion of 'reliable meal tracking.'"
- If Nutrimate refuses or does not respond within 10 business days, escalate (see next section).
Refunds for apple app store or google play purchases
If you purchased Nutrimate through the Apple App Store or Google Play, you can request a refund directly from Apple or Google, even if Nutrimate refuses. These platforms usually allow refunds within 14 to 48 hours of purchase for most in-app subscriptions.
Apple refund request: Sign into your Apple ID, go to Purchase History, find the Nutrimate charge, and select "Report a Problem." Choose "I'd like a refund for this purchase" and explain why (e.g., service not working, misleading claims, accidental purchase). Apple typically responds within 48 hours.
Google Play refund request: Open Google Play Store, tap your profile, go to "Payments and Subscriptions," select "Purchases," find Nutrimate, and tap "Report a Problem." Choose the relevant reason and submit your refund request. Google usually responds within 24 to 48 hours.
Escalating your refund complaint
If Nutrimate and the app store both refuse your refund request and you believe the service was not fit for purpose, you have the right to escalate to New Zealand's consumer protection bodies. Stopee advises contacting the Commerce Commission or filing a complaint with Consumer NZ (consumernz.org.nz). Include all documentation: your refund request email, Nutrimate's refusal response, proof of payment, and evidence of the service failure (screenshots, app logs, etc.).
Pricing, plans, and whether to cancel
A clear look at Nutrimate's cost helps you decide whether cancellation makes financial sense for you.
Current pricing and plan options
| Plan name | Price (NZD) | Billing cycle | Key features (reported) | Best for |
|---|---|---|---|---|
| Nutrimate Pro (monthly) | ~NZ$62.96 | Monthly (auto-renews) | Premium meal tracking, personalised recommendations, ad-free experience | Month-to-month users seeking flexibility |
| Nutrimate Pro (annual) | Price varies by App Store | Annual (auto-renews) | Same as monthly | Committed users (saves cost if renewed) |
| Free version | Free | Ongoing | Basic meal logging, limited tracking features | Users who want to trial before upgrading |
Pro tip: If you're on an annual plan, your cancellation becomes even more important. Annual subscriptions typically cannot be refunded mid-year unless the service has failed significantly. Check your App Store or payment confirmation to confirm whether you're on a monthly or annual cycle.
When cancellation makes sense
You should cancel Nutrimate if any of the following applies: you're not using the premium features regularly (more than one or two days per week), you've found a competing app you prefer, the app is crashing or unreliable, or the monthly cost no longer fits your budget. At NZ$62.96 per month, you're spending approximately NZ$755 per year; ensure the value justifies the spend. Stopee recommends reviewing your subscription costs quarterly to avoid paying for services you no longer use.
Common mistakes when cancelling nutrimate
Cancelling can feel like navigating a maze, and many people make avoidable errors that result in being charged again or losing their refund claim. Here are the pitfalls to sidestep.
Mistake 1: deleting the app instead of cancelling the subscription
The most frequent error is simply removing Nutrimate from your phone and assuming that stops the charges. Deleting the app does nothing to the subscription; your bank account will still be charged every month. You must cancel through your account settings or subscription manager, not through your home screen. Take a moment now to verify: have you actually cancelled the subscription, or just the app? If unsure, log back into the App Store or Nutrimate website to check your subscription status.
Mistake 2: cancelling on the wrong platform
If you bought Nutrimate through the Apple App Store, cancelling through the Nutrimate website will not work. Similarly, if you use Google Play, you cannot cancel through the website or Apple. The app stores control billing independently, and you must cancel where you purchased. Before you cancel, verify your purchase source by checking your bank statement or email receipt and matching it to the service name (Apple, Google, or Nutrimate direct).
Mistake 3: failing to save cancellation proof
When you cancel, you receive a confirmation screen or email. If you don't screenshot or save this confirmation, you have no proof of cancellation if a charge appears later and you need to dispute it. Your bank and payment provider will ask for evidence that you cancelled; without it, they may deny your chargeback request. Stopee strongly recommends screenshotting every cancellation confirmation and saving emails to a dedicated folder for at least three months after cancellation.
Mistake 4: cancelling too close to the renewal date
If your renewal is scheduled for tomorrow and you cancel today, you may still be charged because the payment processes before the cancellation takes effect. Nutrimate and app stores require that you cancel at least 24 hours before renewal. Check when your next charge is due and plan your cancellation accordingly. Set a calendar reminder for at least two days before your renewal date so you have a buffer.
Mistake 5: not following up on a missed refund request
If you email Nutrimate support requesting a refund and hear nothing after 10 business days, do not assume your request was refused. Follow up with a second email referencing your first request and politely asking for a status update. If you still receive no response or a rejection, escalate to the Commerce Commission. Many customers give up after one unanswered email, but persistence often yields results.
Checklist: prepare before you cancel
Use this checklist to ensure you cancel safely and retain proof of the transaction.
- Identify where you purchased: Check your email receipt or bank statement to confirm whether you subscribed through Nutrimate's website, Apple App Store, or Google Play.
- Note the renewal date: Log into your account and check when your next charge is due. Plan to cancel at least 2 days before that date.
- Gather refund evidence: If you intend to request a refund, screenshot any false or misleading claims about Nutrimate's features and note any dates when the app failed to work properly.
- Save your account login: Ensure you can access your account email and password before you start the cancellation process.
- Prepare to screenshot: Have your phone or device ready to take screenshots of cancellation confirmations immediately after you submit them.
- Plan a follow-up check: Set a calendar reminder to verify your bank statement one week after your expected cancellation date to confirm no charge appears.
After cancellation: how to verify you're free and avoid re-subscription
The work doesn't end when you click cancel; you must verify that the subscription is truly gone and protect yourself against accidental re-subscription.
Verify your cancellation in real time
Immediately after cancelling, return to your subscription management page (Apple Subscriptions, Google Play, or Nutrimate Settings) and refresh the screen. Your cancellation should be reflected within a few seconds to a few minutes. If Nutrimate still appears as "Active" or "Renewing," try cancelling again or contact support. Do not leave your phone until you see written confirmation (either on screen or in an email) that your cancellation was successful.
Monitor your bank and card statements
For the next three months, check your bank statement or credit card bill weekly on the same day each week. If you see a charge from Nutrimate, Apple, or Google (depending on where you subscribed) that should not be there, report it immediately to your bank as a disputed charge. Provide your cancellation confirmation screenshot as evidence. Your bank can reverse unauthorised charges within a certain timeframe (usually 3 to 6 months), so speed is important.
Be cautious of re-subscription dark patterns
Warning: Some apps use dark patterns to trick you into re-subscribing. Be wary of promotional emails from Nutrimate offering discounts; these emails sometimes contain links that automatically re-activate your subscription when you click them. Do not click "Subscribe Now" or "Claim Your Offer" links in emails unless you genuinely intend to restart the subscription. If you accidentally reactivate your subscription, cancel immediately using the steps above and request a refund for the unintended charge.
Contact information and escalation pathways
If you encounter resistance during cancellation or refund requests, use these contact points to escalate your complaint.
Nutrimate support channels
Email: support@nutrimate.fit
Mailing address: Nutrimate operates from a London-based office. No New Zealand postal address is listed on their website. If you require a physical address for legal correspondence, contact the Commerce Commission (see below) for guidance on how to serve formal notice on overseas-based companies.
Response expectation: Allow 5 to 10 business days for a response to support emails. If you don't hear back within 10 business days, escalate to the Commerce Commission.
New zealand consumer protection authorities
Commerce Commission (Consumer Protection Division): www.comcom.govt.nz. File a complaint if Nutrimate engages in misleading conduct, refuses an unreasonable refund request, or fails to honour cancellation requests.
Consumer NZ: www.consumernz.org.nz. A free advocacy service that helps resolve consumer disputes, including subscription cancellations and billing errors. They can advise you on your rights and represent your interests if needed.
Your bank or credit card provider: If Nutrimate continues to charge you after cancellation, contact your bank to dispute the charge. Provide your cancellation confirmation screenshot and any emails from Nutrimate acknowledging the cancellation. Your bank can reverse charges and may impose a dispute fee on Nutrimate.
Final checklist: cancel with confidence
| Step | Action | Completion status |
|---|---|---|
| 1 | Identify your subscription source (Nutrimate website, Apple, or Google) | ☐ Done |
| 2 | Note your next renewal date | ☐ Done |
| 3 | Cancel at least 2 days before that date using the correct platform | ☐ Done |
| 4 | Screenshot your cancellation confirmation | ☐ Done |
| 5 | Save the confirmation email Nutrimate or your app store sends you | ☐ Done |
| 6 | Check your bank statement 7 days after cancellation | ☐ Done |
| 7 | If an unwanted charge appears, dispute it with your bank immediately | ☐ Done |
Why stopee recommends acting now
Subscription charges accumulate quickly, and every month you delay costs you another NZ$62.96 (or more if you're on a different plan). Nutrimate's lack of a transparent refund policy puts the burden squarely on you to document your cancellation and protect your money. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following these exact steps. Your consumer rights under the Consumer Guarantees Act and Fair Trading Act are strong; you simply need to know how to use them.
Take action today: identify where you subscribed, verify your renewal date, and cancel before the next charge hits your account. Stopee is your advocate in the subscription marketplace, and we're here to ensure you keep control of your money and your choices.