Manage Fjor Nutrition

How to cancel fjor nutrition and protect your wallet in new zealand

What fjor nutrition is and why you might cancel

Fjor Nutrition (often branded as Fjor Health, Formula, or MyKeto) delivers subscription-based diet apps and keto-focused programs across iOS, Android, and web platforms. You access these services through the App Store, Google Play Store, or direct web checkout, which means your cancellation path depends entirely on where you signed up. Understanding which channel you used is your first step toward a clean exit.

Many New Zealand users subscribe expecting straightforward access to nutrition tracking and meal planning tools, but discover billing frustrations, unclear cancellation processes, or unwanted renewals. That's where Stopee comes in: we help you navigate the exact steps to cancel without stress, and recover refunds you're entitled to under New Zealand law.

How fjor nutrition products are sold

The company operates through multiple sales channels, and each one has different cancellation and refund rules. Products arrive via iOS App Store (Apple), Google Play Store (Android), or direct web pages (Formula or MyKeto branding). This fragmented approach is a common source of confusion, because your billing details and cancellation authority sit with different companies depending on where you bought.

Why cancellation matters in new zealand

Subscription services in New Zealand are protected under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. You have statutory rights to cancel, dispute unauthorised charges, and request refunds within specific timeframes. Stopee has helped thousands of consumers in New Zealand assert these rights when companies make cancellation deliberately difficult.

Your consumer rights under new zealand law

New Zealand's legal framework gives you strong protections that many overseas subscription companies don't expect you to know.

Consumer guarantees act 1993

Under this Act, goods and services supplied to you must be of acceptable quality, safe, and fit for purpose. If Fjor Nutrition's service is faulty, unavailable, or not as advertised, you can demand a refund or cancellation without penalty. You do not need to wait until your billing cycle ends to exercise this right if the service fails to perform as promised.

The Consumer Guarantees Act also protects you if the company fails to provide clear information about cancellation or charges. If Fjor Nutrition buried cancellation instructions or made the process unreasonably difficult, you have grounds to escalate to the Commerce Commission.

Fair trading act 1986

This Act prohibits misleading or deceptive conduct. If Fjor Nutrition charged you without clear consent, continued billing after you cancelled, or misrepresented refund eligibility, you can file a complaint with the Commerce Commission or pursue remedies through the Disputes Tribunal if the amount is under NZD 5,000.

Pro tip: Keep all email confirmations, screenshots of billing charges, and cancellation requests. These documents are your strongest evidence if you need to escalate to the Commerce Commission or your bank.

Your bank's dispute rights

If Fjor Nutrition continues charging after you cancel, or charges without authorisation, your bank can reverse the transaction under chargeback rules. You have up to 120 days from the charge to dispute it, though earlier action is always stronger.

How to cancel fjor nutrition across all platforms

Your cancellation process depends on which platform hosts your subscription: the Apple App Store, Google Play Store, or Fjor's own website.

Cancel through the apple app store (iOS)

If you subscribed via your iPhone or iPad, Apple manages the billing and cancellation. Follow these steps to stop renewal immediately.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name or Apple ID at the top of the screen.
3. Select Subscriptions from the menu.
4. Locate the Fjor Nutrition app (listed as Keto Diet App, Formula, or MyKeto).
5. Tap Cancel Subscription and confirm your choice.
6. Apple will display a confirmation message. Screenshot this for your records.

Important: You retain access until the end of your current billing period. No further charges should occur after cancellation is confirmed. If Apple charges you again, file a complaint directly through the App Store within 48 hours.

Pro tip: If the subscription doesn't appear in your Subscriptions list, check your Family Sharing settings. Someone else on your family plan may have purchased the app on your behalf, and only they can cancel it.

Cancel through google play store (Android)

Google Play manages subscriptions purchased on Android devices. Your cancellation takes effect immediately, and you keep access through the current billing period.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top-right corner.
3. Navigate to Payments & subscriptions, then Subscriptions.
4. Find the Fjor Nutrition app (listed as Keto Diet App, Formula, or MyKeto).
5. Tap Cancel subscription and follow the prompts to confirm.
6. Google will send a confirmation email to your registered account email address.

Alternatively, you can manage all subscriptions at play.google.com/store/account from any web browser.

Warning: Some users report that Google Play continues charging after cancellation due to backup billing methods or family plan settings. If you see another charge within 48 hours, contact Google Play support immediately and file a bank dispute.

Cancel through fjor's website (Formula or MyKeto)

If you purchased directly from Formula.care or MyKeto.care, you must contact Fjor's support team directly. Email is your most reliable channel, because it creates a documented record.

1. Locate the support email address on the website where you signed up (typically support@formula.care or support@myketo.care).
2. Draft an email with the subject line: "Cancellation Request for [Your Name]".
3. Include your full name, email address, account username (if applicable), and the date you subscribed.
4. Add transaction details: the amount charged, the date of the charge, your transaction ID, and the last four digits of your payment card.
5. Clearly state: "I request immediate cancellation of my subscription and confirmation that no further charges will be processed."
6. Send the email and wait for a response within 5 business days.

Warning: Do not rely on verbal cancellation or messages through social media. Email creates a verifiable paper trail that protects you if disputes arise later.

Pro tip: If you don't receive a response within 7 days, forward your original email to the company's general enquiries address (if listed) with a note: "This is a follow-up to my cancellation request sent on [date]. Please confirm receipt and status." This escalation signal often triggers faster action.

What happens immediately after you cancel

Cancellation feels uncertain when you don't know what comes next. Here's exactly what to expect and how to protect yourself.

Access during your final billing period

After you cancel through any platform, your access continues until the current billing cycle ends. If you were charged on the 15th of the month and cancel on the 20th, you can use the app until the 15th of next month, then it locks you out automatically.

Some users panic when the app still works after cancellation. This is normal and by design. You paid for that period, so you have the right to access it.

Confirmation and verification

Screenshot or save any confirmation message you receive from Apple, Google Play, or Fjor support. Include the timestamp, cancellation ID (if provided), and your email address. These details are critical if you later dispute a charge or file a complaint with the Commerce Commission.

Check your email for a confirmation message within 24 hours. If you don't receive one from the app store or website, send a follow-up email asking for written confirmation of your cancellation date and final billing date.

Your account data after cancellation

Cancelling your subscription does not delete your account or data automatically. Your account may remain active on their servers, tied to your Apple ID, Google account, or web login. If you want full data deletion, send a separate request to the support email address and cite your statutory right to request erasure under privacy principles.

Pro tip: Request deletion in writing via email so you have proof if the company claims they never received your request.

How to get a refund after cancellation

Refunds are possible but depend on where you subscribed and how much time has passed since your charge.

Refunds for app store (iOS) purchases

Apple processes refunds for all App Store charges, including subscriptions. You have the strongest case within 48 hours of the charge, a reasonable case within 14 days, and a weaker case after 14 days (though never impossible).

1. Visit reportaproblem.apple.com and sign in with your Apple ID.
2. Find the Fjor Nutrition subscription charge in your purchase history.
3. Click Report a Problem and select a reason: "I did not authorise this charge", "The service was not as described", or "I cancelled but was still charged".
4. Provide details: explain when you cancelled, attach any screenshots, and describe why the service did not meet your expectations.
5. Submit and wait for Apple's response (usually within 48 hours).

Apple's refund success rate is highest within 48 hours, moderate within 14 days, and lower after that. However, persistence and detailed explanations can unlock refunds even after 30 days in some cases.

Refunds for google play (Android) purchases

Google Play offers a 48-hour refund window for most subscription charges if you request it directly through your account.

1. Open the Google Play Store app and navigate to your account menu.
2. Select Order History.
3. Find the Fjor Nutrition charge and tap it.
4. Select Request a Refund.
5. Choose your reason (unauthorised charge, service not as described, or subscription still charged after cancellation).
6. Submit and monitor your email for Google's response within 48 hours.

Pro tip: If Google refuses a refund within 48 hours, escalate by filing a complaint through your bank's dispute resolution process. Google responds more quickly to chargeback threats.

Refunds for direct web purchases (Formula or MyKeto)

Fjor's terms typically state that web purchases are final and non-refundable. However, this is not an absolute bar under New Zealand law. You can still demand a refund if:

• You did not authorise the charge.
• The service was faulty or unavailable.
• The service did not match the description or your expectations.
• The company failed to provide clear cancellation information.
• You cancelled within a reasonable time and were still charged.

Email the support address and clearly state your grounds for a refund, referencing the Consumer Guarantees Act 1993. Many companies issue refunds when faced with explicit legal references, because defending a complaint with the Commerce Commission is expensive.

If the company refuses, escalate to your bank (chargeback), then file a complaint with the Commerce Commission at www.comcom.govt.nz.

Pricing and billing details for new zealand users

Fjor Nutrition does not publish a confirmed New Zealand Dollar (NZD) pricing page. Most charges appear in USD on the App Store or through web checkouts, which means your actual NZD cost depends on your bank's exchange rate and any payment processing fees.

Typical subscription costs (estimated NZD)

Important: Actual NZD amounts vary based on exchange rates at the time of purchase and your payment method. Always check the App Store or Formula website for the exact charge before confirming your subscription.

Common mistakes when cancelling fjor nutrition

Cancelling feels straightforward, but small errors can leave you vulnerable to surprise charges or failed cancellations. We've helped hundreds of New Zealand consumers avoid these traps.

Mistake 1: assuming app deletion equals cancellation

Deleting the Fjor app from your phone does not cancel your subscription. The charge continues because the billing happens on the app store, not on your device. Always cancel through Settings (iOS) or Google Play (Android) before deleting the app.

Mistake 2: not saving confirmation messages

If you cancel but don't screenshot or save the confirmation, you have no proof if the company disputes your cancellation or charges you again. The confirmation message is your strongest defense with your bank and the Commerce Commission.

Mistake 3: cancelling via email without follow-up

Many users email Fjor support to cancel, then assume it's done. Weeks later, they find another charge on their statement. Always reply to any acknowledgment email within 3 days asking for a written cancellation confirmation with the date and final billing date. This creates a documented exchange.

Mistake 4: not checking for backup payment methods

On iOS and Android, you may have multiple payment methods saved. A failed charge on your primary card might automatically retry on a backup method. Check your payment settings and remove all backup payment methods after you cancel to prevent this.

Mistake 5: waiting too long to dispute charges

If you were charged after cancellation, your bank only allows disputes within 120 days. If you wait 6 months to complain, your bank may refuse the chargeback. File disputes immediately, ideally within 48 hours of noticing the unwanted charge.

After cancellation: your checklist for peace of mind

Use this checklist to ensure your cancellation is complete and you're protected from future charges.

1. Save or screenshot all cancellation confirmations (including timestamps).
2. Note the date your access expires (end of current billing period).
3. Check your email for a confirmation message from Apple, Google, or Fjor within 24 hours.
4. Review your payment methods on iOS (Settings > [Your Name] > Payment Methods) and remove backup cards.
5. For Android, check Google Play > Account > Payment Methods and remove any backup cards.
6. Mark your calendar for the final billing date and watch for a charge on that day.
7. If a charge appears after the expected end date, dispute it with your bank immediately.
8. Request data deletion separately if you want your account completely erased.
9. File a complaint with the Commerce Commission if the company refuses to honour your cancellation or refund request.

Why you should cancel now (or keep your subscription)

Deciding whether to cancel depends on your needs and the service's delivery. Here's a practical framework to help you decide.

Strong reasons to cancel fjor nutrition

• You no longer use the app or don't find it helpful for your goals.
• The app is buggy, offline, or doesn't work as advertised.
• You can achieve the same results with free tools (MyFitnessPal, Cronometer, or simple meal planning).
• The monthly cost (NZD 16-25) doesn't fit your budget.
• You've been charged without clear authorisation.
• You've tried cancelling once and the company ignored your request.

Reasons to keep your subscription

• You actively track macros or follow a keto plan and find the app interface helpful.
• The monthly cost is acceptable and you use it at least weekly.
• The app has features you don't find in free alternatives (e.g., specific keto meal suggestions or macro coaching).
• You're mid-program and want to complete a planned challenge or meal cycle.

Pro tip: Before paying for month three, trial a free alternative for 1 week. If you don't miss the paid app, cancel. If you do miss it, the subscription is worth keeping.

Contacting fjor nutrition for further support

If you need to escalate or have questions about your account, here are the contact channels available to New Zealand customers.

Support email addresses

The support addresses vary by product. Use the correct email for faster responses:

• Formula.care support: support@formula.care
• MyKeto.care support: support@myketo.care
• General inquiries: Check the website footer where you signed up.

When you email, include your full name, account email, subscription start date, and a clear description of your issue. Expect a response within 5-7 business days.

Escalation to new zealand authorities

If Fjor Nutrition ignores your cancellation or refund request, escalate to the Commerce Commission:

• Commerce Commission website: www.comcom.govt.nz
• File a complaint: Use the online form or call 0800 943 600.
• Disputes under NZD 5,000: Use the Disputes Tribunal (www.disputes.govt.nz).

Your bank can also reverse charges through chargeback processes if the company fails to respond to legal requests.

Summary and next steps

Cancelling Fjor Nutrition is straightforward if you know which platform you used and follow the exact steps for that platform. iOS users cancel via Settings, Android users via Google Play, and web customers email support directly. Keep all confirmation messages, dispute any unauthorised charges within 48 hours, and escalate to the Commerce Commission if the company refuses to honour your cancellation.

Your consumer rights in New Zealand are strong: the Consumer Guarantees Act and Fair Trading Act protect you against misleading billing, unfair contract terms, and refusal to cancel. Stopee has helped thousands of consumers in New Zealand navigate these rights and recover refunds that companies hoped they would never claim. Start your cancellation today, and use this guide as your reference if any issues arise.

If you're unsure about your next step or have encountered resistance from Fjor Nutrition, visit Stopee (stopee.com) to explore your options and connect with resources that support your consumer rights. Stopee is your ally in taking control of your subscriptions and protecting your wallet.