Manage Relaxium

How to cancel relaxium and get your refund in canada

What relaxium is and why you might cancel

Relaxium is a line of dietary supplements designed to support sleep, relaxation and stress relief. The company sells capsules, quick-melt tablets and multi-bottle bundles through its official website and Canadian retailers like Ubuy and RoomBox. Many customers purchase Relaxium through subscription plans or trial offers that renew automatically - and that's where cancellation becomes important.

You may want to cancel for several reasons: the product doesn't work for you, you've found a better alternative, you're experiencing unwanted side effects, or you simply want to stop the automatic charges. Whatever your reason, you have consumer rights in Canada that protect you, and Stopee is here to walk you through the exact steps to cancel without hassle.

Understanding your relaxium purchase type

Before you cancel, identify where you bought Relaxium. Direct purchases through the official Relaxium website are handled by Relaxium's customer service team. If you bought through Apple App Store or Google Play, your subscription is billed by Apple or Google, not Relaxium. If you purchased a one-time bottle from a third-party retailer like Ubuy Canada or RoomBox, there's no subscription to cancel - you're done. Stopee recommends checking your email receipts or credit card statements to confirm your purchase channel.

When cancellation matters most

Cancellation is most urgent if you're in a trial period. Relaxium's trial-to-subscription offers (such as a 14-day trial) convert automatically to a paid subscription unless you cancel before the trial ends. If you miss the trial deadline, you'll be charged full price and may be required to return a bottle with a Return Merchandise Authorization (RMA) number to qualify for a refund. The sooner you act, the easier your cancellation.

Your consumer rights under canadian law

Canada's Consumer Protection Act and provincial consumer protection legislation give you strong cancellation rights, especially for trial offers and automatic renewals.

Trial period and cooling-off rights

Under federal and provincial consumer protection laws, trial offers must allow you to cancel before charges begin. Many provinces (including Ontario, British Columbia and Alberta) also grant a 14-day cancellation window after purchase, during which you can return products for a full refund. Relaxium's stated 30-day money-back guarantee aligns with these protections, but your statutory rights may be broader. If Relaxium refuses to honour a cancellation within the trial period or within 14 days of delivery, you have grounds to escalate to your provincial consumer protection authority.

Automatic renewal disclosures

If you signed up for an automatic renewal subscription, Relaxium must have clearly disclosed the terms before charging you. The company must also provide a simple cancellation mechanism - not buried in terms and conditions. Stopee emphasizes that if you cannot find a clear cancellation method, that itself is a violation of consumer law, and you should report it to your provincial regulator.

Refund entitlements

You're entitled to a refund if you cancel within the trial period, within 14 days of delivery, or within any advertised money-back guarantee window (Relaxium advertises 30 days and sometimes 90 days). If Relaxium requires you to return a bottle, they must cover return shipping, or you can deduct the cost from your refund under consumer protection law.

How to cancel relaxium by purchase channel

Your cancellation steps depend on where you bought Relaxium - follow the method that matches your purchase channel.

Cancel a direct relaxium subscription (official website)

If you ordered directly from Relaxium's website, you have two cancellation routes: online self-service or phone support.

1. Log into your Relaxium account on the official website.
   • Navigate to your account dashboard or "My Orders" section.
   • Look for "Manage Subscription" or "Cancel Subscription" - this is typically under account settings or your active subscriptions.
2. Use the RelaxiumHelp self-service portal to cancel online.
   • Visit the RelaxiumHelp portal (check your order confirmation email for the direct link).
   • Log in with your email and password.
   • Select your active subscription and click "Cancel".
   • Confirm cancellation - you should receive an email confirmation immediately.
3. If online cancellation doesn't work, call Relaxium customer service directly.
   • Orders support: 1-800-419-2659
   • General support: 1-888-353-1205
   • Call during business hours (typically 9 AM to 5 PM Eastern, Monday to Friday).
   • Tell the representative you're cancelling your subscription and want confirmation sent to your email.
4. If you're in a trial period and need to return a bottle for a refund, ask for an RMA number before you mail anything.
   • Write the RMA number clearly on the outside of your package.
   • Use registered mail with delivery confirmation (Canada Post "Tracked Parcel" or equivalent).
   • Keep your tracking number - you'll need it to follow up if your refund is delayed.

Warning: Cancelling online does not stop the subscription if you do not confirm the cancellation. Refresh your account page after cancellation to verify the subscription is marked "Inactive" or "Cancelled".

Pro tip: If you cancel by phone, ask the representative to email you a confirmation with the cancellation date and any refund timeline. This creates a paper trail if you need to dispute a charge later.

Cancel an apple app store subscription (iOS)

If you bought Relaxium through Apple's app and your subscription is billed by Apple, you cancel through Apple's system, not Relaxium.

1. On your iPhone, go to Settings.
   • Tap your name at the top of the screen (Apple ID).
2. Tap "Subscriptions".
   • You'll see a list of all active subscriptions.
3. Find the Relaxium subscription and tap it.
   • Look for any subscription labeled "Relaxium" or the app name.
4. Tap "Cancel Subscription".
   • Apple will ask you to confirm; tap "Confirm Cancellation".
5. Check that the status changes to "Expires on [date]" - this means billing stops after that date.
   • You can still use the app until the expiry date; you won't be charged after.

Alternatively, cancel on the web:

1. Visit appleid.apple.com on any browser.
2. Sign in with your Apple ID.
3. Click "Subscriptions".
4. Find Relaxium and click "Edit".
5. Click "Cancel Subscription" and confirm.

Warning: Simply deleting the Relaxium app from your iPhone does NOT cancel the subscription - you must use Apple's subscription settings to stop billing.

Cancel a google play subscription (Android)

If you bought Relaxium through the Google Play Store, cancel through Google's system.

1. Open the Google Play app on your Android device.
   • Tap your profile icon (top right).
2. Tap "Payments and subscriptions".
3. Tap "Subscriptions".
   • You'll see all active subscriptions.
4. Find the Relaxium subscription and tap it.
5. Tap "Cancel subscription".
   • Google will confirm the cancellation date; note it down.
6. Verify that the subscription status changes to "Cancelled" - you won't be charged after the current billing cycle ends.
   • You may lose access to the app immediately, depending on your subscription plan.

Alternatively, cancel via the web:

1. Go to play.google.com on any browser.
2. Sign in with your Google account.
3. Click your profile icon (top right) and select "Manage your Google Account".
4. Go to the "Payments and subscriptions" tab.
5. Click "Manage subscriptions".
6. Find Relaxium and click "Cancel subscription".

Warning: Uninstalling the Google Play app or the Relaxium app does NOT stop your subscription - you must cancel within Google Play's settings.

What happens after you cancel relaxium

Understanding what to expect after cancellation reduces stress and helps you stay on top of any refunds or follow-up actions.

Billing and future charges

Once you cancel a subscription, no new charges will appear on your next billing date. If you cancelled mid-cycle, you may still have access to Relaxium until your current billing period ends (this depends on the seller's policy). For direct Relaxium orders, you'll lose download or account access immediately; for Apple or Google subscriptions, you'll retain access until the current billing period expires.

Check your bank or credit card account 5 to 7 days after cancellation to confirm no new charge appears. If a charge does appear after your cancellation date, contact Relaxium or your bank immediately - Stopee recommends disputing the charge if the company won't refund it voluntarily.

Return requirements and refunds

If you're entitled to a refund (trial period, 14-day cooling-off, or 30-day money-back guarantee), Relaxium may ask you to return one opened bottle. Follow these steps:

1. Contact Relaxium support immediately and request an RMA number.
   • Call 1-888-353-1205 or use the online chat on the Relaxium website.
   • Ask for written confirmation of the RMA number and refund terms (e.g., refund amount, return address).
2. Pack the bottle securely.
   • Place the opened Relaxium bottle in a padded envelope or small box.
   • Write the RMA number clearly on the outside and include a copy inside the package.
   • Include a note with your order number, email and phone number.
3. Ship via registered mail with tracking.
   • Use Canada Post Tracked Parcel or Xpresspost to ensure proof of delivery.
   • Do not use regular mail - you won't have evidence of delivery.
   • Save your tracking number and delivery confirmation.
4. Monitor the return and refund timeline.
   • Relaxium typically processes refunds 7 to 10 days after receiving the returned bottle.
   • Refunds are issued to your original payment method (credit card, debit card, etc.).
   • Watch your bank account for the refund - it can take 3 to 5 business days to appear after Relaxium issues it.
5. If the refund doesn't appear within 14 days of Relaxium receiving your return, follow up.
   • Contact Relaxium with your return tracking number and request a refund status update.
   • If Relaxium delays or denies the refund, file a dispute with your credit card company or contact your provincial consumer protection office.

Pro tip: Stopee recommends taking a photo of your RMA number and the package before sending it. If Relaxium later claims they never received your return, you'll have documentation to prove otherwise.

Account data and privacy

Relaxium retains basic order and account records for customer service and accounting purposes, even after cancellation. You have the right to request deletion of your personal data under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). Contact Relaxium's privacy team if you want your data removed from their system.

Relaxium pricing and plan options

Understanding Relaxium's pricing helps you decide if a one-time purchase or a subscription is right for you.

One-time purchases carry no cancellation risk. If you want to try a subscription, look for trial offers (often 14 days at a discount) - but set a phone reminder to cancel before the trial ends, or you'll be charged full price automatically.

Common mistakes when cancelling relaxium

Cancelling a subscription should be straightforward, but many customers make avoidable errors that delay refunds or result in unwanted charges. Here's what to avoid.

Mistake 1: cancelling the app without cancelling the subscription

The most common error is deleting the Relaxium app (or the Apple or Google app) and assuming the subscription stops. It doesn't. The subscription billing continues through Apple or Google until you formally cancel it in their settings. Even after you cancel, you may have paid for multiple months of charges you didn't use. Contact Apple or Google immediately to dispute these charges if they occur after your cancellation date.

Mistake 2: missing the trial period deadline

Trial offers convert to paid subscriptions automatically if you don't cancel before the trial expires. If you miss the deadline by even one day, you'll be charged full price. Stopee recommends setting a calendar reminder 3 days before your trial ends, then cancel immediately. If you've already missed the deadline, call Relaxium's support line right away - some representatives will reverse one unauthorized charge as a courtesy if you cancel within a day or two of the trial end.

Mistake 3: not requesting an RMA number before returning a bottle

If Relaxium requires a return, never mail a bottle without an RMA number. Without it, Relaxium may not recognize the return and may not issue a refund. Always request the RMA in writing (email or phone) and ask for written confirmation of the return address and refund terms before packing anything.

Mistake 4: using regular mail for returns

If you send your return via regular Canada Post mail without tracking, you have no proof of delivery. If Relaxium claims they never received it, you can't dispute the charge. Always use tracked mail (Tracked Parcel or Xpresspost) and keep the tracking number until your refund appears in your account.

Mistake 5: not following up on missing refunds

Refunds can take 3 to 5 weeks from the time you mail the return until the money hits your account. Many customers give up after two weeks and assume they've been denied. Stopee encourages you to wait at least 4 weeks, then contact Relaxium with your return tracking number if the refund hasn't appeared. Document all communication in case you need to escalate to your credit card company or provincial consumer protection office.

Cancellation timeline and checklist

Use this checklist to stay organized and avoid missing deadlines or losing documentation.

Why you might keep your relaxium subscription

Cancellation isn't always the right choice. If Relaxium works for you, a subscription may offer value.

When to keep it

Keep your Relaxium subscription if the product genuinely improves your sleep or stress levels and you've used it for at least 2 weeks (long enough to feel the effects). Many sleep aids take time to work, and discontinuing too early may lead you to cancel prematurely. Subscribe-and-save options on the official website often offer 10 to 20 percent discounts compared to one-time purchases, making a subscription cost-effective if you plan to reorder anyway.

When to cancel

Cancel if you experience side effects (dizziness, drowsiness lasting into the next day, nausea), if the product doesn't work after 4 weeks of consistent use, if you've found a cheaper alternative, or if automatic charges are straining your budget. There's no shame in cancelling - Stopee exists to support your decision either way.

How stopee helps you cancel relaxium safely

Cancelling a subscription shouldn't require a consumer advocate, but Relaxium's trial-to-subscription model and return requirements make the process confusing for many customers. Stopee has helped thousands of consumers cancel subscriptions like Relaxium by providing step-by-step guidance, highlighting hidden cancellation policies and flagging common traps. If you get stuck during your cancellation, Stopee's detailed instructions and escalation paths (provincial consumer protection offices, credit card dispute processes) ensure you're never left without recourse.

Whether you're cancelling because Relaxium doesn't work for you or you're simply testing a trial offer, follow the channel-specific steps in this guide, request written confirmation of your cancellation, and keep all documentation until your refund clears. You have consumer rights in Canada, and Stopee is here to make sure you use them.

Contact information for escalation

If Relaxium refuses to honour a cancellation or refund, contact your provincial consumer protection office:

• Ontario: ServiceOntario Consumer Protection Act helpline, 1-800-889-9768
• British Columbia: Consumer Protection BC, 1-888-564-9963
• Alberta: Fair Trading Act, Government of Alberta, 1-877-427-4088
• Quebec: Office of the Protecteur du consommateur, 1-888-672-2556
• Canada (federal): Competition Bureau, 1-800-348-5358

You can also file a chargeback dispute with your credit card issuer if Relaxium continues to bill you after cancellation or refuses a refund you're entitled to under consumer law. Stopee encourages you to act quickly - most credit card companies have a 60 to 120-day dispute window.