Manage Relaxium

How to cancel relaxium and stop unwanted charges before your next billing cycle

What relaxium is and why cancellation matters in the philippines

Relaxium is a US-based health and wellness brand that sells sleep support supplements through automatic recurring shipments. You subscribe to bottles of Relaxium Sleep or Relaxium Calm, and your order renews automatically every 30, 90, or 180 days unless you cancel before the next billing date. While the brand claims "no minimum commitment," the cancellation process itself is deliberately indirect, and Filipino customers face extra friction: time zone delays, higher return shipping costs, and support hours that rarely align with Philippine business times.

At Stopee, we have seen countless Filipino subscribers charged repeatedly after they believed they had already stopped their subscription. The pattern is clear: Relaxium does not make cancellation obvious, and the help portal is separate from your account dashboard. That design alone creates the perfect storm for missed deadlines and surprise charges. This guide will show you exactly how to cancel Relaxium, protect yourself from future billings, and claim your rights under Philippine consumer law.

How the subscription works

You place an order for a Relaxium product bundle (30-day, 90-day, or 180-day supply), and the system enrolls you in automatic renewal. Your card is charged every billing cycle unless you cancel. Relaxium does not send you a final confirmation that your cancellation went through, which is a major pain point. Many users assume their subscription is gone, only to see a charge appear 30 days later.

The core products are Relaxium Sleep and Relaxium Calm, both shipped internationally and available through retailers like Ubuy Philippines. Shipping from the US to the Philippines takes 7-14 business days on average, and return shipping costs can be steep. That delay matters when you are trying to cancel before your next charge: you need to act at least 5-7 days before your billing date to be safe.

Pricing in philippine pesos

Relaxium pricing is displayed in USD on the main website, and your bank converts the amount to Philippine pesos at the time of charge. Current typical prices are Relaxium Sleep 30-Day Supply at USD 44.95 (approximately PHP 2,540), Relaxium Sleep 90-Day Supply at USD 107.91 (approximately PHP 6,097), and Relaxium Sleep 180-Day Supply at USD 161.86 (approximately PHP 9,145). Relaxium Calm follows a similar structure at USD 44.94 (PHP 2,539) for 30 days and USD 107.90 (PHP 6,096) for 90 days.

Your actual card charge will depend on your bank's exchange rate at the time of processing. If you have been charged twice or more than expected, request an itemized statement from Relaxium immediately. At Stopee, we recommend screenshotting every order confirmation and charge before you cancel, so you have proof if a dispute becomes necessary.

Your consumer rights and what the law protects you from

The Philippines Consumer Act of 1992 (Republic Act No. 7394) grants you strong protection against unfair subscription practices. The law covers automatic renewal, hidden charges, and misleading cancellation policies. Under this act, companies must provide you with clear, simple cancellation instructions, and they cannot make cancellation harder than signup.

What the consumer act of the philippines says about subscriptions

The Consumer Act explicitly requires that companies provide "accurate and sufficient information" about subscription terms, including how to cancel. If Relaxium's cancellation process is vague, buried in a separate help portal, or does not send you a cancellation confirmation email, the company is violating your rights. You do not have to accept a design that makes it easy to sign up but hard to leave.

Importantly, if Relaxium charges your card after you have canceled, or if the company fails to honor your cancellation request within a reasonable timeframe, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI has authority to demand refunds, impose penalties, and hold companies accountable. Keep every email, screenshot, and receipt-your evidence is your power.

When to escalate to the DTI

Do not go directly to the DTI for a first-time issue. Try canceling through Relaxium's official help portal first, wait 3-5 business days for confirmation, and check your card for any charges. If Relaxium ignores your cancellation request, charges you after you have canceled, or refuses to refund a wrongful charge, then file a complaint with the DTI. You can file online at the DTI website or visit a DTI office in person.

When you file, include your order numbers, screenshots of all communications, your bank statement showing charges, and proof that you requested cancellation. The DTI takes subscription fraud seriously, and your complaint becomes part of a record that helps protect other Filipino consumers. Stopee has documented dozens of successful DTI escalations for customers just like you.

How to cancel relaxium through the help portal

The most reliable way to cancel Relaxium is through the brand's help portal, not through the main website. This section walks you through the exact steps, warnings, and insider tricks to make sure your cancellation actually sticks.

Step-by-step cancellation process

1. Log into your Relaxium account at relaxium.com using your email and password.
   • If you do not remember your password, click "Forgot password" and follow the email reset link. Do not skip this step; you need full account access to see your subscription details.
2. Visit the help portal at help.relaxium.com in a separate browser tab or window.
   • Pro tip: Do not close your first tab. You will need to reference your order number from the main account page while filling out the help request.
3. Search for "cancel subscription" in the help portal search bar.
   • You should see an article titled something like "How do I cancel my subscription?" Click it to read the official cancellation instructions.
4. Look for a "Contact us" button or link at the bottom of the cancellation article.
   • Relaxium may direct you to an email form or a contact page. Click the link to open the contact form.
5. Fill out the contact form with your email, full name, and order number.
   • In the subject line, write exactly: "Subscription Cancellation Request - Order #[your order number]"
   • In the message body, write: "I request to cancel my Relaxium subscription effective immediately. Please send me written confirmation of cancellation and confirm that no future charges will be made."
   • Warning: Do not use vague language like "I might want to stop." Be direct and unambiguous.
6. Submit the form and take a screenshot of the confirmation page.
   • Note the date and time you submitted the request. You will need this if you need to escalate.
7. Check your email inbox (including spam/promotions) for a response from Relaxium within 3-5 business days.
   • Pro tip: Relaxium often sends confirmation emails from noreply@relaxium.com or support@relaxium.com. Add these addresses to your contacts so replies do not disappear into spam.
8. When you receive the cancellation confirmation email, save it and take a screenshot.
   • The email should say something like "Your subscription has been canceled effective [date]" or "No future charges will be made to your account."
   • Warning: If the email is vague or does not explicitly confirm cancellation, reply asking for written clarity: "Please confirm in writing that my subscription is canceled and no further charges will occur."

Alternative: phone contact (if email is not working)

If you do not receive a response from the help portal after 5 business days, you can try calling Relaxium customer service directly. The company operates on US Eastern Standard Time (EST), which is 12-13 hours ahead of Philippine Standard Time (PST). That means you need to call early in the morning (6:00-8:00 AM Philippine time) to reach them during their business hours.

Pro tip: Before you call, write down your exact cancellation request on paper. When you reach a representative, state your request clearly, ask for their name and employee ID number, and ask them to repeat back to you: "Your subscription is canceled, and no future charges will be made." Record the date, time, and representative's name in a document. If a charge appears later, you have proof of who you spoke to and when.

What happens after you cancel

Cancellation does not mean your current shipment will not arrive. If you have already been charged and your product is in transit, you will receive the shipment. Cancellation only stops future charges and future shipments.

Timeline after cancellation

After you submit your cancellation request, expect a response within 3-5 business days. Relaxium may take up to 24-48 hours to process the cancellation in their system, even after you receive the confirmation email. To be absolutely safe, check your bank account 7-10 days after your expected billing date. If you see a charge, contact Relaxium immediately with your cancellation confirmation email as proof.

If you are unhappy with your current shipment or want to return a product you have not used, Relaxium offers returns within 30 days of purchase. However, you must initiate the return separate from your cancellation. At Stopee, we advise you to cancel your subscription first, then file a return request if you decide to return the product itself. Do not combine the two requests; keep them separate so there is no confusion about which action is which.

Checking for unexpected charges

Set a phone reminder for 5-7 days before your next expected billing date (30, 90, or 180 days from your last charge, depending on your plan). On that day, log into your bank or credit card app and check for any pending charges. If you see a charge after you have canceled, your next step is to dispute it with your bank immediately. You have the proof: the cancellation confirmation email from Relaxium.

Contact your bank's fraud or disputes department and provide them with your cancellation email. Most Philippine banks (BDO, BPI, Metrobank, etc.) will reverse an unauthorized charge within 5-10 business days if you have proof that you requested cancellation. You do not have to accept a charge from a company that violated its own cancellation policy.

How to request a refund from relaxium

Refunds are separate from cancellation. If you have been charged for a subscription you did not authorize, or if a charge was made after you canceled, you can request a refund directly from Relaxium or dispute it with your bank.

Refund request through relaxium

Email Relaxium's customer service through the help portal with the subject line: "Refund Request - Order #[your order number]." In your message, explain exactly why you want a refund: "I was charged on [date] after I requested cancellation on [date]. Please refund this charge immediately and confirm in writing that my subscription is canceled."

Relaxium typically responds to refund requests within 5-7 business days. If the company approves your refund, it will process back to your original card within 5-10 business days. If Relaxium denies your refund or does not respond after 7 days, move to the bank dispute option below.

Disputing a charge with your bank

Your bank is your strongest ally when Relaxium will not refund. Contact your bank's disputes or fraud department, explain that you canceled your subscription but were charged anyway, and provide your cancellation confirmation email as proof. Your bank will initiate a chargeback on your behalf. Relaxium will be forced to either accept the chargeback or refund you. Most banks resolve chargebacks within 10-15 business days.

Pro tip: If Relaxium refunds you to avoid a chargeback, do not close the case with your bank immediately. Wait for the credit to appear on your statement (usually 5-10 business days), confirm the amount is correct, then notify your bank that the dispute is resolved. Keep the refund confirmation email from Relaxium as your final record.

Pricing and billing summary

Exchange rates fluctuate daily. Your actual PHP charge depends on your bank's conversion rate at the time of processing. A charge that looks like PHP 2,540 in the email might appear as PHP 2,560 or PHP 2,520 on your statement.

Common mistakes that lead to failed cancellations

Cancellation fails when people assume they have been heard when they have not. Relaxium's help portal is intentionally separate from the main website, which creates confusion. You might think you canceled through the website, but the website has no cancellation button. You must use the help portal. That single mistake is why Stopee hears from frustrated customers week after week.

Mistake 1: submitting your cancellation request through the wrong channel

Sending an email to a generic Relaxium address or posting on their social media will not cancel your subscription. Many customers do this and then assume they are done. Weeks later, they are charged. The only way to cancel is through the help portal at help.relaxium.com. If you cancel anywhere else, it does not count.

Mistake 2: not taking screenshots of everything

You need proof. Screenshot your order number before you cancel. Screenshot your cancellation request when you submit it. Screenshot the confirmation email when it arrives. If Relaxium later claims you never canceled, you have evidence. Without screenshots, your word is against theirs, and Relaxium will say the charge was authorized. At Stopee, we have seen customers win refund disputes because they had screenshots. We have also seen customers lose because they did not.

Mistake 3: assuming a cancellation email means you are done

A cancellation email is not the end. It is the beginning. You must still monitor your bank account for charges. Check your statement 7-10 days after your expected billing date. If you see a charge, dispute it immediately. Do not wait. Do not hope it will reverse. Act.

Mistake 4: canceling less than 5 days before your billing date

Relaxium needs time to process your request. If you cancel on day 25 of your 30-day cycle, you are cutting it too close. The company may process your cancellation after the auto-renewal has already been triggered. Act at least 5-7 days before your expected billing date to be safe.

Checklist before and after canceling

Who to contact if relaxium will not cancel

If Relaxium ignores your cancellation request or continues to charge you after you have canceled, you have three escalation options. This section tells you exactly who to contact and what to say.

Step 1: final demand email to relaxium

Send one final email to Relaxium's help portal with the subject: "Final Notice: Cancellation Demand - Order #[your order number]." Write: "I have requested cancellation of my subscription on [date]. I have not received confirmation of cancellation. I demand that you cancel my subscription immediately and refund all charges made after [date]. If I do not receive a written response within 48 hours, I will file a complaint with the Department of Trade and Industry and dispute all charges with my bank."

Take a screenshot of this email and submit it. Save the confirmation. This email creates a paper trail proving you gave Relaxium a final chance.

Step 2: file a complaint with the department of trade and industry

If Relaxium does not respond to your final demand within 48 hours, file a complaint with the DTI Consumer Protection Group. You can file online at www.dti.gov.ph or visit a DTI office in person. Provide your order numbers, all cancellation emails, your bank statements showing unauthorized charges, and screenshots of all communications. The DTI will investigate and can order Relaxium to refund you.

Stopee knows that taking this step feels intimidating, but you are within your rights under the Consumer Act of the Philippines. The DTI takes these complaints seriously, and a single complaint from you helps build the case against Relaxium for all Filipino customers.

Step 3: dispute the charge with your bank and report fraud

Contact your bank's disputes department and request a chargeback for all unauthorized charges made after your cancellation date. Provide your cancellation confirmation email as proof. Your bank will reverse the charges within 10-15 business days. You can also report Relaxium to your bank as a fraudulent merchant if the company continues to charge you after multiple cancellation requests.

Relaxium's cancellation and returns address

If you need to send a formal written notice or return a product by mail, use this address:

Relaxium
Attention: Customer Service / Returns Department
Columbia, Missouri, United States

Pro tip: Email the help portal first. Mailing a letter from the Philippines to the US can take 2-3 weeks, which defeats the purpose if you are trying to cancel before your next billing date. The help portal is faster. Only use the physical address if you are returning a product or sending a formal complaint after email has failed.

Local alternatives to relaxium in the philippines

If you want to cancel Relaxium because you are unhappy with the product or service, consider these local alternatives that may offer better support for Philippine customers:

• MedsGo: Philippine-based wellness platform with local customer support and GCash payment options.
• Generika Drugstore Nutrawell: Sleep and wellness supplements available at thousands of Generika locations nationwide, no subscription required.
• Brawn Nutrition Nootropix: Local nootropic and sleep support brand with faster shipping and no automatic renewal.

These brands are easier to cancel because they do not use automatic renewal by default. However, if you have already subscribed to Relaxium, focus first on canceling cleanly to avoid future charges. After that is done, you can explore alternatives.

Summary: your power to cancel relaxium

Canceling Relaxium is not complicated, but it requires you to be precise and persistent. You must use the help portal at help.relaxium.com, submit a clear written request, wait for written confirmation, and monitor your bank account for unauthorized charges. If Relaxium refuses to cancel or charges you after you have canceled, the Consumer Act of the Philippines protects you. You can dispute the charge with your bank or file a complaint with the DTI.

Stopee has guided thousands of Filipino consumers through subscription cancellations just like this one. Your voice matters. When you cancel Relaxium through the proper channel and follow up with proof, you protect not only yourself but also the next Filipino customer who tries to leave. The company counts on confusion and delay. You counter that with documentation, clarity, and action.

Take the steps outlined above, keep every screenshot, and do not accept vague responses from customer service. If Relaxium ignores you, escalate to the DTI or your bank. You have the law on your side. Stopee is here to remind you: you have the right to cancel, you have the right to refunds, and you have the power to hold Relaxium accountable. Start with the help portal today, and take control of your subscription.