Manage Snorelab

How to cancel snorelab in the philippines and stop surprise charges

What snorelab is and why you might want to cancel

Snorelab is a sleep-tracking app designed to record, monitor, and analyze your snoring patterns. The app is operated by Reviva Softworks Ltd, a UK-based company with no physical office in the Philippines. You access Snorelab exclusively through your smartphone, and billing flows through Apple App Store or Google Play, not through a local provider. This matters because your cancellation route depends entirely on which app store you use, and many Philippine users unknowingly keep paying after deleting the app.

How snorelab charges you in the philippines

Snorelab offers three subscription tiers in Philippine pesos. You can choose weekly, monthly, or yearly billing, with prices locked in at the time of download. The app frequently promotes free trials, and this is where most cancellations happen: users forget to cancel before the trial ends, and a paid subscription activates automatically.

All paid plans auto-renew unless you cancel before your next billing date. Deleting the app does not cancel your subscription. This is the single biggest trap: you believe you have stopped paying because the app is gone, but your renewal charge still hits your account on schedule.

Why philippine users struggle to cancel snorelab

Snorelab's support infrastructure is minimal in your region. There is no Philippine customer service hotline, no live chat, and no local office. Your only support channel is an email address (support@snorelab.com) and a FAQ page on their website. This creates friction when something goes wrong, and it makes escalation harder if you dispute a charge. Stopee exists to bridge this gap: our guides walk you through every platform-specific cancellation method so you do not get trapped by unclear processes.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel digital subscriptions. This law grants you the right to cancel any subscription within 14 days if the service fails to deliver as promised, and you can demand a full refund during that cooling-off period. You also have the right to clear, transparent billing information before any charge is made.

What you can claim under the consumer act

If Snorelab charged you after you cancelled, or if it auto-renewed without your explicit permission, you have grounds to file a dispute. The law requires companies to provide you with a clear cancellation method that is as easy to use as the sign-up method. If Snorelab makes cancellation deliberately hard, this violates Republic Act No. 7394. You can escalate to the Department of Trade and Industry (DTI) if Snorelab refuses to refund you or if they ignore your cancellation request.

How to escalate if snorelab does not cooperate

First, send a formal cancellation email to support@snorelab.com with your account details and the date you cancelled. Save this email and any reply. If Snorelab does not respond within 7 days, or if they refuse to honor your cancellation, file a complaint with the DTI through their online portal at dti.gov.ph. Include your email trail, screenshots of your account, and your billing statements. Stopee recommends keeping all evidence organized because the DTI will ask for it when you escalate.

How to cancel snorelab step-by-step

Your cancellation method depends on which app store you used to download Snorelab. The app itself does not have a built-in cancel button; you must cancel through Apple App Store or Google Play. This is by design, and it often confuses users who expect an in-app cancellation option.

Cancel snorelab through apple app store (iPhone)

If you downloaded Snorelab on an iPhone or iPad, you manage your subscription through your Apple ID. Follow these steps exactly:

1. Open the App Store app on your iPhone or iPad.
   • Look for the blue icon with a white Apple logo.
   • Do not open Snorelab itself.
2. Tap your profile icon in the top right corner.
   • It looks like a small circle with your photo or initials.
3. Select "Subscriptions" from the menu.
   • This shows all active and expired subscriptions tied to your Apple ID.
4. Find Snorelab in the list and tap it.
   • You will see your next billing date and current plan.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm your reason for cancellation. You can skip this.
6. Tap "Confirm" when prompted.
   • Apple will display a confirmation message: "Subscription cancelled". Screenshot this.

Pro tip: You will still have access to Snorelab Premium until your current billing period ends. Your cancellation takes effect on your next renewal date, not immediately. Apple does not offer refunds for unused portions of an active subscription unless you cancel within 14 days of the original purchase or the renewal date.

Cancel snorelab through google play (Android)

If you use an Android phone, your subscription lives in Google Play. The cancellation path is slightly different but equally straightforward:

1. Open the Google Play Store app on your Android device.
   • Tap the menu icon (three horizontal lines) in the top left.
2. Select "Manage my subscriptions" from the menu.
   • This might say "Subscriptions" depending on your Android version.
3. Find Snorelab in your active subscriptions list.
   • You will see your next billing date and plan type.
4. Tap on Snorelab to open the subscription details.
   • Review the renewal date before you proceed.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google will show you a cancellation confirmation screen.
6. Confirm your cancellation by tapping "Yes, cancel subscription".
   • Screenshot the confirmation for your records.

Warning: Google Play does not process refunds for cancelled subscriptions unless you cancel within 48 hours of the initial charge. If you are outside that window, your only recourse is to dispute the charge through your bank or the DTI.

Cancel through the snorelab website (if available)

Snorelab does not offer a web-based subscription management portal. You cannot log into a website and cancel from there. All cancellations must route through Apple or Google. This is a common point of confusion, especially for users who expect a traditional online account dashboard.

What happens after you cancel snorelab

Cancellation does not mean instant loss of access. Your current billing period continues until your next renewal date, and you retain Premium access for that entire period. Only after the billing period ends does your account revert to the free version.

Your access timeline after cancellation

If you cancel mid-cycle, your Premium features remain active until the end of that cycle. For example, if you are on a monthly plan and you cancel on day 15 of your billing period, you keep Premium until day 30. On day 31, you automatically downgrade to the free version with no additional charges. All your sleep data and snoring recordings remain in the app after downgrade, but you lose access to premium analysis features.

Pro tip: Save your sleep history before your premium access expires. While Snorelab stores your data in the app, exporting records before downgrade ensures you have a backup if the app acts up.

Data and privacy after cancellation

Your personal account data is not automatically deleted when you cancel your subscription. If you want Snorelab to delete your account entirely (which removes all your recordings and sleep metrics from their servers), you must send a separate request to support@snorelab.com asking for account deletion under the Privacy Act. Cancellation alone does not trigger deletion. Keep this distinction clear: cancellation stops billing, but deletion removes your data permanently.

Refund eligibility and how to claim one

Snorelab's refund policy is strict, but Philippine consumer law gives you more leverage than the company's terms suggest. You can claim a refund in two scenarios: within 14 days of purchase, or if the service fails to work as advertised.

When you qualify for a refund

Apple and Google both honor refund requests within specific windows. Apple typically allows refunds up to 14 days after purchase or renewal. Google Play offers refunds within 48 hours of the charge. If you fall outside these windows, your refund claim must rest on the Consumer Act of the Philippines, which gives you 14 days from the purchase date to claim a refund if the service is defective or misrepresented.

If Snorelab did not disclose that its free trial auto-converts to a paid subscription, or if the app does not record or analyze snoring as promised, you can dispute the charge. Stopee recommends documenting the issue: screenshots of failed features, recordings of the problem, and the exact dates when the service failed. Send this documentation along with your refund request.

How to request a refund from apple

1. Open the App Store on your iPhone.
2. Tap your profile icon and select "Account".
3. Scroll to "Purchase history" and tap "See all".
4. Find the Snorelab charge you want to refund.
5. Tap the three dots next to it and select "Report a problem".
6. Choose your reason (defective, did not authorize, subscription did not cancel) and submit.
7. Apple will email you a decision within 2 to 5 business days.

How to request a refund from google play

1. Go to play.google.com on a web browser.
2. Sign in with your Google account.
3. Navigate to "Manage my purchases" and select "Subscriptions".
4. Find Snorelab and tap "Manage".
5. Scroll down and tap "Report a problem".
6. Describe your issue and submit.
7. Google will respond within 3 to 7 business days.

Warning: If the app store denies your refund, escalate to the DTI. Include the app store's denial letter, your evidence of the service failure, and a demand for a refund under the Consumer Act. Stopee has seen successful DTI claims recover refunds even when the app store refused.

Common cancellation mistakes and how to avoid them

Cancellation confusion is emotionally frustrating because it feels like the company deliberately hid the process. You are not alone: thousands of Philippine users discover surprise Snorelab charges months after they thought they had cancelled. These mistakes are preventable.

Deleting the app and assuming you cancelled

This is the number one mistake. Snorelab is explicit in its terms: deleting the app does not cancel your subscription. The subscription continues to auto-renew until you explicitly cancel through Apple or Google. Many users delete the app, forget about it, and then notice a ₱199 or ₱599 charge six months later. Prevent this by cancelling before you delete the app, not after.

Not checking your renewal date before cancelling

Take a screenshot of your subscription screen before you cancel. Note the exact date your next billing cycle begins. This screenshot serves as proof that you cancelled in time, which protects you if a charge still goes through. If your renewal date is December 15, and you cancel on December 14, you should not be charged on December 15. If you are, this screenshot proves you cancelled before the deadline.

Cancelling through email instead of the app store

Sending an email to support@snorelab.com does not cancel your subscription. It might eventually lead to a response, but the charge will keep hitting you until you cancel through Apple or Google. The app store is the source of truth for your subscription status, not Snorelab's support team. Always cancel through the app store first, then email support only if the cancellation does not stick or if you need a refund.

Not saving your data before downgrading

When your premium access expires, you lose access to many of your sleep recordings and analytics. If you care about your snoring history, export or screenshot important data before your billing period ends. Snorelab does not give you a warning email before downgrade, so mark your renewal date in your calendar and set a reminder one week before.

Your checklist before and after cancellation

Use this checklist to ensure you cancel cleanly and avoid surprise charges.

Comparing snorelab to similar sleep tracking apps

If you cancelled Snorelab, you might want to explore alternatives. Several apps offer similar snoring tracking and analysis without the cancellation friction that Snorelab users experience.

Most alternatives use the same app store billing model as Snorelab, so cancellation is equally straightforward with any of them. The key difference is that some (SnoreCare and SnoreGym) offer robust free versions, so you may not need to pay at all.

Contact information for snorelab and escalation

If you need to reach Snorelab directly or file a formal complaint, use these contact details. Remember: Stopee emphasizes that email support is slow (typically 5 to 10 business days), so do not rely on support@snorelab.com for urgent cancellation requests. Always cancel through your app store first.

Snorelab support channels

Email: support@snorelab.com

Company address: Reviva Softworks Ltd, London, United Kingdom (no Philippine address or phone number)

FAQ page: snorelab.com

Response time: 5 to 10 business days (not guaranteed)

File a complaint with the department of trade and industry (DTI)

If Snorelab refuses to honour a cancellation or refund, escalate to the DTI through their online Consumer Complaint Center at dti.gov.ph. You will need:

• Your email trail with Snorelab (or evidence that you attempted contact)
• Screenshots of your billing statements and cancellation attempts
• Your proof of payment (Apple or Google receipt)
• A clear explanation of what you are claiming (e.g., "Snorelab charged me after I cancelled")

The DTI will contact Snorelab and demand a response. If Snorelab does not comply with a DTI order to refund or correct the issue, you have grounds to escalate further or pursue a small claims case.

Why you should trust the cancellation advice on stopee

Stopee has helped thousands of consumers navigate subscription cancellations across dozens of apps and services. Our guides are written by customer service specialists who understand the friction between what companies say and what they actually do. Stopee distills this real-world experience into clear, step-by-step instructions that anticipate the mistakes users make. When you follow a Stopee cancellation guide, you are learning from the patterns we have seen repeat across thousands of cancellations.

The reason you landed on this page is because the standard advice (contact support, read the FAQ) did not work for you or felt incomplete. Stopee exists to fill that gap. We do not work for Snorelab or any app developer. We work for you, and our only goal is to make sure you cancel without friction, without surprise charges, and with clear evidence that you did it right.

If your Snorelab cancellation does not stick, or if a charge goes through after you cancelled, Stopee provides the evidence template and escalation path to dispute it through your app store or the DTI. You are not stuck. You have consumer rights, you have documentation, and you have a clear process to enforce them. Stopee has helped thousands of consumers take back control of their subscriptions and recover unauthorized charges. Your next step is to cancel using the method that matches your phone, take a screenshot of the confirmation, and mark your calendar to check for charges one week later.